TownePlace Suites Asheville Downtown
TownePlace Suites Asheville Downtown
39 Elm Street, Asheville, NC 28801
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Avg. C$257 /night, 3/22 - 3/23
C$350
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#72 of 84 hotels in Asheville
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Value
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HOTEL STYLE
Mid-range
Business
Property amenities
Free High Speed Internet (WiFi)
Air conditioning
Kitchenette
Location
39 Elm Street, Asheville, NC 28801
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 90 out of 100
90
Asheville Regional Airport
18.5 km•
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43 Restaurants
within 0.5 kilometers
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Detailed Reviews
So yesterday I checked in around 5:45 PM and was given room 220. Check in was a breeze and everyone was pleasant. When we left and came back last night around 10:55pm and I realized that our room door would deadbolt lock. So that’s when I determined that our room door wasn’t locking at all, and you could just push it open. So, I called down to the front desk and the person was very helpful (green tips to their hair). They came right up, and I showed them exactly what I was talking about, and they also realized that you could just push the door open.
So I emailed Parker the GM and he stated he would call me. He called as I was at the front desk and came up. He refunded the night stay (which honestly should have been done the night before honestly). He then promised 10,000 bonvoy points to my account and I still haven't seen those. I sent an email to follow up and received no response. Clearly he over promised and under delivered. It's easy to just do what you say you are going to do.
Hotel is nice and newish but that issue was off putting for me. Staff is nice as well! There are big potholes as you are driving to turn into the hotel that hopefully they are getting repaired so pay attention. If you are given room 220 make sure it locks.
So I emailed Parker the GM and he stated he would call me. He called as I was at the front desk and came up. He refunded the night stay (which honestly should have been done the night before honestly). He then promised 10,000 bonvoy points to my account and I still haven't seen those. I sent an email to follow up and received no response. Clearly he over promised and under delivered. It's easy to just do what you say you are going to do.
Hotel is nice and newish but that issue was off putting for me. Staff is nice as well! There are big potholes as you are driving to turn into the hotel that hopefully they are getting repaired so pay attention. If you are given room 220 make sure it locks.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Parker Utter, General Manager at TownePlace Suites Asheville Downtown
Responded Aug 15, 2023
Hi MissKi32! I remember your issue well, and I again apologize for what you encountered. Forgive me for what appears to be a lack of follow up and communication. I will be reaching out to you by the end of the week!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at this hotel for one night in July 2022. The staff provided a friendly and informative greeting. Even though this hotel is sort of downtown, it is a bit further out. Since I had a long drive to the hotel I did not mind taking a “long” 20 min walk into downtown for dinner at Nine Mile restaraunt. While the hotel is new and general amenities seem fine, the hotel’s location has room for improvement. Next to the hotel is an empty lot (just the foundation of an old building) and across from that lot is the end of an exit ramp off the highway. There were about four homeless people at that intersection, where I don’t expect to see much foot traffic. Five mins walk away are a two groceries (Trader Joes & Whole Food). Once a nice building goes up next to the hotel, it would be a more promising stay. I would only stay here again if it’s just myself for one night or a larger group of adults. It’s weird even though there are other businesses around, the hotel felt a bit isolated. I really liked that the hotel had both above ground and garage parking. The elevator from the garage does require room key for access.
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Date of stay: July 2022Trip type: Travelled solo
Room Tip: Request a room away from the highway noise.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tonya Goodale, General Manager at TownePlace Suites Asheville Downtown
Responded Jul 22, 2022
Thank You AnthonyR819 for not only choosing us and entrusing us with your stay, but for providing the necessary feedback for the TownePlace Suites Team. We appreciate your well stated points and will continue to work with additional leadership to address these items to ensure satsifaction to all guests who chose us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I loved this hotel. new, clean, nice gym, good breakfast, nice sitting area in lobby, easy parking....what's not to like? well, my colleague had a room facing the highway and said it was LOUD loud. I did not face the highway and loved it. It's the kind of place that would be great for longterm.
of course it's not luxury, but it is solid
of course it's not luxury, but it is solid
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Date of stay: August 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: do not face highway
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Satisfaction Team, Owner at TownePlace Suites Asheville Downtown
Responded 2 weeks ago
Dear Tripper, Thank you for your kind review! We're thrilled you loved your stay and appreciated our new, clean facilities, gym, breakfast, lobby area, and easy parking. We aim to provide a comfortable and enjoyable experience for all our guests, and we're delighted you found so much to like. We appreciate your feedback regarding the noise levels in rooms facing the highway. We understand that this can be a concern for some guests, and we are exploring options for soundproofing to minimize any disturbance. We're also glad you found our hotel suitable for long-term stays. We strive to create a welcoming and convenient environment for all our guests, whether staying for a night or a month. We hope to welcome you back soon! Thank You, TownePlace Suites Asheville Downtown Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here a week. This hotel location is not great, but that did not stop us from walking 3 minutes from the hotel, under the freeway, into downtown each day. A few times we saw individuals at the exit ramp holding signs for help, but we were never approached and we did not feel unsafe. There area is well lit and there are sidewalks and crosswalks with lights along the route. Our 4th floor room faced the freeway but the noise was not as bad as I initially feared, so the building seems well insulated. We appreciated the underground parking on the hot summer days. The laundry room and gym are also well equipped.
The staff was super nice and the crew did a great job with the hotel breakfast, which included lots of variety. There is a Whole Foods nearby, so we could stock up on what we needed, but there were so many yummy places to eat within walking distance we did not eat in as much as we had planned.
The staff was super nice and the crew did a great job with the hotel breakfast, which included lots of variety. There is a Whole Foods nearby, so we could stock up on what we needed, but there were so many yummy places to eat within walking distance we did not eat in as much as we had planned.
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Date of stay: June 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tonya Goodale, General Manager at TownePlace Suites Asheville Downtown
Responded Jun 28, 2022
Thank You vagabond0608 for spending the week with the TownePlace Suites Asheville Downtown Team! We value your Marriott loyalty as well as your compliments to not only the Team, but the location, building, and amenities offered. Should your travels bring you back to or through Asheville, I hope you will continue to entrust the Team to serve you in true Marriott fashion.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Puzzled by some of the reviews, this place is outstanding. Parking is easy. It is a safe and easy 5-10 minute walk to downtown. Three grocery stores up the street, and 9 Mile only a five minute drive away.
Units are brand new. Roomy, great shower, lots of USB ports and plugs. Great work station with an excellent chair for working. We had an amazing view of the mountains as well. Great TV with all streaming platforms
Staff is friendly. we had a problem with our TV and they were up within 5 minutes to solve it.
It is less expensive than any of the up scale downtown hotels and a great value as well as a great stay
Units are brand new. Roomy, great shower, lots of USB ports and plugs. Great work station with an excellent chair for working. We had an amazing view of the mountains as well. Great TV with all streaming platforms
Staff is friendly. we had a problem with our TV and they were up within 5 minutes to solve it.
It is less expensive than any of the up scale downtown hotels and a great value as well as a great stay
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Date of stay: June 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is very new and time will solve the minor – but not major - issues. The rooms are not ready, I was told there were no other rooms available when they were and the 'sofa bed' is simply a box without cushion.
We stayed in a suite with a sofa bed. We were initially put into a room on the first floor and the dresser did not have drawer pulls. The front desk said the drawer pulls had not arrived and I should use a butter knife to open the drawers. I assume this problem will be fixed over time.
However, the staff needs to be honest. The first floor room was very close to the highway and noisy so I asked for an alternative. I was told all the suites were on the same side of the hotel and would be equally noisy so we stayed in the room. When we came back after dark, I discovered the room was also under the street light so the room was both noisy and bright. I went back to the front desk to ask for a higher floor so we would not be under the light. A different person offered a suite on ‘quite side’ of the hotel. I took the new room. Apparently, the person who initially checked us in did expect me to try again for another room. I don’t know why she told me there were no other rooms but I did not appreciate the dishonesty.
Finally, the sofa bed is not for sleeping. It is a sofa and can be converted to a box the size of a bed. They provided sheets and bedding to put on the box. It became a box with bedding. It does not feel anything like a mattress or a bed. It is not a sofa BED. This cannot be fixed unless they replace the furniture.
Despite planning to stay for several nights, we left after one night. We will not be back to Townplace Suites again.
We stayed in a suite with a sofa bed. We were initially put into a room on the first floor and the dresser did not have drawer pulls. The front desk said the drawer pulls had not arrived and I should use a butter knife to open the drawers. I assume this problem will be fixed over time.
However, the staff needs to be honest. The first floor room was very close to the highway and noisy so I asked for an alternative. I was told all the suites were on the same side of the hotel and would be equally noisy so we stayed in the room. When we came back after dark, I discovered the room was also under the street light so the room was both noisy and bright. I went back to the front desk to ask for a higher floor so we would not be under the light. A different person offered a suite on ‘quite side’ of the hotel. I took the new room. Apparently, the person who initially checked us in did expect me to try again for another room. I don’t know why she told me there were no other rooms but I did not appreciate the dishonesty.
Finally, the sofa bed is not for sleeping. It is a sofa and can be converted to a box the size of a bed. They provided sheets and bedding to put on the box. It became a box with bedding. It does not feel anything like a mattress or a bed. It is not a sofa BED. This cannot be fixed unless they replace the furniture.
Despite planning to stay for several nights, we left after one night. We will not be back to Townplace Suites again.
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Date of stay: June 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tonya Goodale, General Manager at TownePlace Suites Asheville Downtown
Responded Jul 5, 2022
Thank You Planner_221 for your time, detail, and attention in detailing the items that our Team needs to not only address, but to work on continually for our valued guests. We very much appreciate you allowing your feedback to be shared so that our ongoing commitment to each Marriott loyal guest is reflected in the changes that we are making and will continue to make to improve upon the overall experience here at the new TownePlace Suites Asheville Downtown.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff are great, very kind, and personable, the rooms and beautiful and spacious, the beds are comfy, and the complimentary breakfast is delicious! This long-term stay hotel was perfect for my needs, as I was moving into town and didn't have a place lined up at first. Having the full-sized refrigerator, the cook tops, pots and pans/cooking utensils was really nice and helped me save some money while I found a place of my own.
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Date of stay: June 2023Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Satisfaction Team, Owner at TownePlace Suites Asheville Downtown
Responded 2 weeks ago
Dear Guest, Thank you for your kind words. We are delighted that our hotel provided a comfortable and welcoming environment during your transition. It’s terrific that you found our staff friendly, the rooms spacious, and the amenities convenient for a long-term stay. We’re glad the fully equipped kitchen helped make your experience more convenient and cost-effective. We appreciate your feedback and hope to welcome you back in the future. Thank you, TownePlace Suites Asheville Downtown Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would avoid this hotel unless they guarantee you a room away from the highway. We had room on the highway side and it was so loud you couldn't sleep without earplugs. The staff wasn't able to move us so we ended up changing hotels. Whoever built the hotel forgot the sound proofing.
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Get a room away from the highway.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Parker Utter, General Manager at TownePlace Suites Asheville Downtown
Responded Oct 9, 2023
Hi there 23CathyC! Thank you for taking the time to share your experience. We are constantly taking feedback like this to hopefully improve yours and others future stays. I hope you give us another chance when you are back in the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I could have really liked this hotel except for two things. When I first checked in, my room had definitely not been cleaned- there was hair all over the place in the bathroom and used soap next to the sink. My room was promptly moved down the hall and I could have moved on to have an enjoyable visit except I soon discovered that I had been moved to a room next to a dog that barked constantly- the slightest noise inside or outside the hotel would set the dog off. I complained to the front desk who said they would address the problem. After another night of the barking after 10 pm and before 5 am and then repeatedly all during the day, I complained again (along with a couple other people on my floor). We were offered new rooms, which really was inconvenient for us to pack in the middle of a long trip. I am not sure why this wasn’t addressed with the dog owner. Again, I possibly could have felt better about this situation if I even received so much as an apology from the hotel. The location is not top notch so, for me, it is definitely not worth a return stay.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tonya Goodale, General Manager at TownePlace Suites Asheville Downtown
Responded Nov 2, 2022
Thank You Emmy4321 for not only your grace and patience with us, but for also bringing to light and opening up conversations about our pet acceptance policy. Being a pet friendly hotel does come with qualifying criteria and your experience is unnacceptable and will be addressed. If you would like, we could speak further regarding your stay. We appreciate any and all feedback that will allow our Team to continue to take strides in delivering the service for which Marriott is known.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We felt very unsafe here. The day we arrived there was a homeless encampment on the sidewalk by the hotel. We did have an issue with one of the unhoused getting into the building by following us after we activated the elevator. Security was notified.
We often stay at Marriott. Some of the sofa beds have a mattress on them when they fold out. Others open flat and are as hard as a box spring. The hotels should have a mattress pad to put on it. We've gotten the pad before so we know it exists. This hotel insists they don't have the pads. The desk clerk actually said so you want a mattress to put on your mattress.
We often stay at Marriott. Some of the sofa beds have a mattress on them when they fold out. Others open flat and are as hard as a box spring. The hotels should have a mattress pad to put on it. We've gotten the pad before so we know it exists. This hotel insists they don't have the pads. The desk clerk actually said so you want a mattress to put on your mattress.
Read more
Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Parker Utter, General Manager at TownePlace Suites Asheville Downtown
Responded Sep 20, 2023
Hi valerieo938, as when we talked in the lobby, I sincerely apologize for your comfort level at our property. Your feedback is valuable, and we are continuing to strive to address the type of concerns you expressed. I hope when you return to Asheville you will notice the steady improvements.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$188 - C$290 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsAsheville
NUMBER OF ROOMS
83
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about TownePlace Suites Asheville Downtown
Which popular attractions are close to TownePlace Suites Asheville Downtown?
Nearby attractions include Asheville Gem Mine (0.4 km), Thomas Wolfe Memorial (0.4 km), and Asheville Community Theatre (0.4 km).
What are some restaurants close to TownePlace Suites Asheville Downtown?
Conveniently located restaurants include Plant Vegan Restaurant, Bouchon, and Mellow Mushroom Asheville.
Is TownePlace Suites Asheville Downtown located near the city centre?
Yes, it is 0.3 km away from the centre of Asheville.
Are there any historical sites close to TownePlace Suites Asheville Downtown?
Many travellers enjoy visiting Biltmore Estate (6.7 km), Thomas Wolfe Memorial (0.4 km), and Grovewood Village (2.4 km).