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Three day weekend to attend a conference. The room on the 5th floor was very comfortable with a great bed/pillows. Room was very clean and not noisy. We had a balcony with wooded view. Ice machine was broken entire stay. If you stay in the...More
1 Thank marjaypen
Response from IHGService, Guest Relations Manager at Crowne Plaza Resort AshevilleResponded March 13, 2018
Greetings from Crowne Plaza Asheville, we're glad to have hosted your stay. Your kind remarks for our comfortable rooms and soundproofing continue to inspire us to create Great Hotels Guests Love! On the downside, I'm sorry for the inconvenience caused by the condition...More
We made our reservation (by phone, because you must do it this way for the festival) in OCTOBER 2017, right after tickets went on sale, for a KING room, (we are not small people). Arrived today and had a queen double. When I called to...More
4 Thank curtiscottage1
Response from IHGService, Guest Relations Manager at Crowne Plaza Resort AshevilleResponded March 2, 2018
Thank you for your review and for staying with us. I’m very sorry to hear about the issue you had with your reservation. I would like to address this with you further and have sent you a private message in an effort to...More
We were booked here for a retreat. Big rooms. They are in the process of renovating the motel and it looks very good. The whole motel is spacious and beautiful. We had several meal in their restaurant and I can not say enough about how...More
We stayed here three years ago and it was a nice hotel but tired and needed renovating. They’ve redone everything and it’s wonderful! The rooms are all modern and beautiful with new everything- TVs, beds, furnishings, even the lighted bathroom mirrors and alarm clocks are...More
Our experience at this hotel can only be described as disappointing. The rooms ( we viewed two) were in need of remodeling and redecorating. They are definitely not resort quality.
I would not recommend this hotel to a discriminating traveler.More
4 Thank Michael F
Response from IHGService, Guest Relations Manager at Crowne Plaza Resort AshevilleResponded January 12, 2018
Dear Michael F,
Thank you for choosing Crowne Plaza Resort Asheville and for taking the time to provide feedback about your experience.
I would like to start by apologizing to you for not meeting your expectations regarding the condition of our rooms. We strive to...More