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Crowne Plaza Resort Asheville

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1,126 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Resort Asheville
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Showing 1,115: English reviews
Knoxville, Tennessee
Reviewed 7 July 2015

This hotel is very reasonably priced and just fine. Not exotic, but completely satisfactory and functional. Two pools, tennis courts, a nine hole golf course, and bike rentals, riding paths, and a zip line for the heartier adventurers. Nice bar in the lobby and a decent restaurant and very good breakfast buffet (not included). They provide shuttles to downtown for...

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1Thank JBuffaloe51
Brian L, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for taking the time to post your comments. I’m glad you enjoyed your stay and I hope that you will plan on staying with us the next time you are in the Asheville area. Brian A. Lanning Manager on Duty | Assistant Guest Services Manager

Raleigh, USA
Reviewed 7 July 2015

This reminds me of an old motel, updated a bit. The public areas are very nice and the pool area is very pleasant. The rooms are not of a particularly high quality for a Crowne Plaza - small beds with linens that do not seem to fit/ were not well made. The bathrooms are small but adequate. There are some...

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Helpful?
Thank neilmj
Brian L, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for taking the time to post your comments. I truly regret that we have missed the opportunity to meet and exceed your expectations, but I can assure you that we will address every point you have mentioned with our staff using your comments as a learning opportunity. I greatly apologize that your stay with us was marred by...

Chapel Hill, North Carolina
Reviewed 7 July 2015

Our room was all the way at the end of the building. There was no wifi or internet, which surprised us and it was awkward to find places to charge our cell phones. The location is attractive, but it's at an awkward intersection of highways. It is close to downtown attractions and didn't actually take long to get anywhere. We...

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Helpful?
3Thank rachel m
Brian L, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your feedback. I truly regret that we have missed the opportunity to meet and exceed your expectations, but I can assure you that we will address each and every point you have mentioned. I sincerely hope that you will give us another chance to provide you with an exceptional stay in the future. Brian A. Lanning Manager...

Indian Trail, North Carolina
Reviewed 6 July 2015

Stayed there while visiting Biltmore. Staff was very pleasant and helpful. Hotel was very clean room was comfortable. Couldn't have asked for a better place to stay. There was a little remodeling going on but that is just making this a better place to stay.

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Thank Kena63
Brian L, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for taking the time to post your comments. I’m glad you enjoyed your stay and I hope that you will plan on staying with us the next time you are in the Asheville area. Brian A. Lanning Manager on Duty | Assistant Guest Services Manager

Davidson, North Carolina
Reviewed 6 July 2015

Very comfortable and clean room. The bed and pillows were comfortable. It was a great location very close to downtown, and the Biltmore. Nice breakfast. I would definitely stay there again. Lots of tennis courts and golfing. The price was right.

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Helpful?
Thank Cindy L
Brian L, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for taking the time to post your comments. I’m glad you enjoyed your stay and I hope that you will plan on staying with us the next time you are in the Asheville area. Brian A. Lanning Manager on Duty | Assistant Guest Services Manager

Toronto, Canada
Reviewed 5 July 2015 via mobile

We got a great last minute deal on this hotel for $140/night through booking.com This meant sleeping in separate twin beds but we were happy to do so to gain the perks of a higher priced hôtel. The décor was modern and spacious, the breakfast was in a large space with a chef to make omelettes etc.to order, fresh coffee,...

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1Thank OpheliaSam
Brian L, Manager at Crowne Plaza Resort Asheville, responded to this review

I am very glad to hear your recent stay with us was enjoyable. Thank you so much for sharing some details about your stay with the TripAdvisor community. I hope that you will plan on staying with us the next time you are in the Asheville area. Brian A. Lanning Manager on Duty | Assistant Guest Services Manager

Nashville, Tennessee
Reviewed 5 July 2015

First, I'll say that the staff that I encountered were all very pleasant and I had no issues with them. If there's one saving grace for this hotel, that would be it. Unfortunately, it falls short everywhere else. When I came to check in at about 8, the line wasn't really long but it wasn't moving....this is because they didn't...

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4Thank ChristopherEng1979
Brian L, Manager at Crowne Plaza Resort Asheville, responded to this review

I am very sorry to hear the shortfalls you endured during your stay, especially with regards to your room. Putting guests in rooms that are not up to par is never acceptable, and I greatly apologize on behalf of the entire management team. Thank you for taking some time to post your thoughts and, again, please accept my apologies. I...

Grand Blanc, Michigan
Reviewed 5 July 2015

We recently stayed at the Crowne Plaza in Asheville, NC. My friend and I chose your hotel as the destination for our annual road trip and she was unable to walk long distances due to recent surgery. While we stayed there for four nights, our stay there was disappointing. The hotel is very difficult to find as it is tucked...

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2Thank MommyJ2013
Brian L, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your feedback. I truly regret that we have missed the opportunity to meet and exceed your expectations, but I can assure you that we will address each and every point you have mentioned. I sincerely hope that you will give us another chance to provide you with an exceptional stay once our new look is complete. Brian...

Raleigh, North Carolina
Reviewed 4 July 2015

Double room was fine with a nice little balcony. Too bad it overlooked a parking lot being used for construction equipment. Average hotel bathroom. Poor service all around...soap and shampoo were not replenished and utensils from a meal were never removed. Had a room with a breakfast deal so we ate at the buffet both mornings. Server and omelet/waffle guy...

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Helpful?
Thank Tbird808
Brian L, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your feedback. I truly regret that we have missed the opportunity to meet and exceed your expectations, but I can assure you that we will address every point you have mentioned with our staff using your comments as a learning opportunity. I sincerely hope that you will give us another chance to provide you with an exceptional...

Johnson City, Tennessee
Reviewed 4 July 2015

My fiance and I were looking forward to this "resort" near downtown Asheville for a quiet mini-vacation over the 4th of July weekend. The pictures on their website were lovely, the amenities list was attractive for a short stay (swimming and spa!), and the prices led me to believe this was a place for a more mature crowd; but unfortunately,...

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Helpful?
Thank 00Severijn
Brian L, Manager at Crowne Plaza Resort Asheville, responded to this review

Thank you for your feedback. I truly regret that we have missed the opportunity to meet and exceed your expectations, but I can assure you that we will address every point you have mentioned with our staff using your comments as a learning opportunity. I sincerely hope that you will give us another chance to provide you with an exceptional...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Escape to the Crowne Plaza Resort Asheville, a sanctuary of elegance and a welcome retreat from the busy world. Nestled against the majestic backdrop of the Blue Ridge Mountains on 125 acres, this year-round resort provides all the comforts for the leisure and business traveler alike. ... more   less 

Additional Information about Crowne Plaza Resort Asheville

Address: 1 Resort Dr, Asheville, NC 28806-3815 (Formerly Holiday Inn Sunspree Resort)
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $167 - $415 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Resort Asheville 3.5*
Number of rooms: 274
Reservation Options:
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Also Known As:
Crowne Plaza Resort Asheville Hotel Asheville
Crowne Plaza Asheville
Crowne Plaza Hotel Asheville
Hotel Style:
#7 Spa Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Resort Asheville staff and other travellers.
12 questions
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Questions? Get answers from Crowne Plaza Resort Asheville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for ground level (elevators are slow). Its a mountain property: ground level varies”
WorldCookie, 17 Apr 2017 | Read review
“Always ask for ones located away from elevator and ice machines.”
  • View from room of surrounding woods and golf course
  • Clean room
O294CQjohnc, 2 Apr 2017 | Read review
“Ask if renovations are complete before you make your reservation.”
kevinjahearn, 8 Dec 2016 | Read review
“Stay somewhere else.”
J_Shawn, 8 Dec 2016 | Read review
“Stay somewhere else”
ncstateva, 29 Nov 2016 | Read review
5 of 5