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Best Western Asheville Tunnel Road

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Traveller (116)
Room & Suite (173)
Dining (18)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
Property amenities
Pool
Free High Speed Internet (WiFi)
Free parking
Breakfast included
Business Centre with Internet Access
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
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Room features
Air conditioning
Microwave
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Safe
Green
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:BOOK DIRECT & SAVE
Hotel deals

Location

Full view
36Car recommended
Grade: 36 out of 100
24Restaurantswithin 1 km
1Attractionwithin 1 km
1,755Reviews
273Photos
14Q+A
100Room tips
Traveller rating
  • 856
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  • 203
  • 61
  • 53
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Popular mentions
Best Western Asheville Tunnel Road is in the perfect location to explore Asheville and the surrounding area. We stayed three nights and were very pleased with the property, the rooms were clean (NEW carpets) the beds comfortable, the breakfast each morning was very good and
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Hotel's Favourite
This hotel is located close to everything, yet far enough away that you aren't in all of the hustle and bustle. We were four miles from Biltmore with shopping and restaurants in every direction. The beds were so comfy I wish I could have brought one back home with me! Breakfast
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Response from kortnee501, Front Office Manager at Best Western Asheville Tunnel Road
Responded Dec. 9, 2018
I am very honored to read this kind review - thank you so much for writing it! It makes me happy to hear that you had a wonderful and very comfortable stay with us. I'm also delighted to hear that our colleagues made such a positive impact during your time with us, and that their service amplified your great stay here in Asheville. We could not achieve success without their hard work and dedication, I will be sure to pass your feedback onto them as these are the types of reviews that inspire us. It is great to know that our central location, your guest room, and our delicious breakfast buffet were also highlights to your stay. I appreciate your recommendation and we thank you for being our guest. We can't wait to welcome you back on your next trip to Asheville! Have a lovely day!
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This property is not up to par with all other Best Western hotels we have stayed at over the years. It has doors to the outside and the restaurant is in different building. Wind blew in from door and highway noise was always present. Room was clean, beds were nice, and was
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Response from kortnee501, Front Office Manager at Best Western Asheville Tunnel Road
Responded 4 days ago
We appreciate you taking the time out to leave us a review, and genuinely take all guest feedback to heart. While I'm pleased to hear that you loved your guest room, I am ever so sorry to hear about the issues you experienced during your stay. Please note that this is not the norm at all here, we had our maintenance staff check the room right away. It's great to know that our front desk staff rose to the occasion and were able to find you other accommodations. Again I'm very sorry that your experience was anything less than satisfying, you were not charged at our property due to this reason. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. I'm very disappointed that this was not the case for you, we hope that you will give us a second chance in the future to prove our superior service and property. I hope you have a wonderful day and we wish you all the best!
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Breakfast was very good! Your average hotel items BUT the eggs, bacon and sausage was above average. Hotel itself was clean. I was not aware of the exterior doors leading to individual rooms. Sort of reminded me of a hotel/motel 6.8 ect.. walls are thin, as people checked out of
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Response from kortnee501, Front Office Manager at Best Western Asheville Tunnel Road
Responded 1 week ago
Thank you so much for your review and recent stay! We are very delighted to hear that the cleanliness and comfort of your guest room, along with our delicious hot breakfast buffet were highlights to your stay with us. I would like to apologize for the noise issues your experienced. We appreciate all of your feedback because it helps us improve, I will speak with our staff immediately. We would love to host you once again, should your travels bring you back to Asheville! Have a wonderful day!
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Chose this hotel because of its location near the city and the Biltmore Castle. This was a 2 night stay on our way home from vacation. Personnel at the front desk were great. The recommendation for a nice place to eat was very good. The breakfast that was included had a
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Response from kortnee501, Front Office Manager at Best Western Asheville Tunnel Road
Responded 1 week ago
All of us here at Best Western Asheville are so thankful to hear that you had such an incredible stay with us-we loved having you! It's terrific to know that you loved our breakfast buffet and also our convenient location to all of the attractions here in Asheville. I'm delighted to hear that our front desk staff was so helpful, I will be sure to pass along your feedback to all of them. Thank you again, we hope to have the opportunity of welcoming you back soon!
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Photo provided by managementBest Western Asheville Tunnel Road
King
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Bathroom
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King
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King
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Double Queen
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12345635
Is there a workout area, treadmill?
To answer your question, we do not have a workout facility at our property. There are gyms close by in the area. Thank you
0 votes
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This hotel has an excellent location for everything in the downtown central Asheville area. I don't have any suggestions on restaurants, but they have a good location for reaching a large variety of them.
-1 votes
Does anyone know if this hotel does shuttles to downtown area? Thanks
Saw no shuttles.
1 vote
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is the breakfast unliminted?
Yes, it's the basic motel breakfast bar -- not all that great, but filling.
1 vote
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I believe it's no smoking. Every time we go it states in the room if found smoking you will be subject to a fine. Hope this helps.
0 votes
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123
"Great location"
"We were on the first floor facing the back of the other building. It was quiet and worked great for us."
"Clean, quiet and roomy"
"We were in room 266 on the end and loved it!"
"Ask for a room in back building, away from noisy road."
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PRICE RANGE
US$82 - US$180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western of asheville biltmore east hotel ashevillebest western asheville biltmore eastasheville best western
FORMERLY KNOWN AS
BEST WESTERN Of Asheville Biltmore East
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsAsheville
NUMBER OF ROOMS
95
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