Four Points by Sheraton Asheville Downtown
Four Points by Sheraton Asheville Downtown
22 Woodfin Street, Asheville, NC 28801
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Avg. C$175 /night, 3/22 - 3/23
C$245
per night
C$187
per night
C$129
per night
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About
#60 of 84 hotels in Asheville
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Nestled amid the Blue Ridge Mountains in downtown Asheville, Four Points by Sheraton Asheville Downtown offers an ideal location to explore landmarks like the Biltmore Estate, Harrah's Cherokee Center Asheville, and Chimney Rock State Park. Immerse yourself in the city's rich history, experience the variety of the live music scene, and explore the tree-lined streets of Asheville, NC. When the day comes to a close, retreat to the modern comforts of our hotel and relax as you enjoy local craft beer and delectable dining at our charming onsite eatery, Chop House. After a restful night's sleep in our spacious hotel rooms, start your day right with a workout in our outdoor pool and onsite fitness center, or kick it up a notch with a visit to the YMCA across the street - where free access is provided to all hotel visitors with just your room key.
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Property amenities
Free High Speed Internet (WiFi)
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Outdoor pool
Fence around pool
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Vending machine
Highchairs available
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Convenience store
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Flatscreen TV
Bath / shower
Safe
Seating area
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Spanish
Location
22 Woodfin Street, Asheville, NC 28801
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Asheville Regional Airport
18.3 km•
See all flights
Rental Cars
76 Restaurants
within 0.5 kilometers
Reviews
Traveller rating
- 205
- 378
- 275
- 124
- 75
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Detailed Reviews
We decided relatively last minute to head up to Asheville for a quick overnight to meet some local friends for dinner.
The price was right ($101 plus taxes - a AAA rate) and the location excellent, right off the 240 and adamant to downtown, where we met our friends for dinner, so I booked it.
Parking was free as well, a great benefit at any downtown hotel. The check in experience was pleasant enough and the room at first glance fine.
As Marriott Bonvoy Titanium Elite members we had a choice of bonus points or complimentary breakfast for 2 so we chose the breakfast as we’d read it was a nice buffet.
My spouse wasn’t feeling great this morning so he chose to stay in the room and I was surprised that they wouldn’t let me take anything to go (as an aside, the local Rotary club was also meeting in half the restaurant and I frankly didn’t want to sit there with the sound from their meeting spilling over), so I declined and took my voucher to the front desk and asked to have points instead. Hopefully they post!
The ventilation duct in the bathroom needs cleaning and parts of the wallpaper are bubbling and peeling but overall the place is fine and worked well for our purposes.
Would we stay here again? Probably not. There are other nicer Marriott properties just up the hill, a Renaissance, a relatively new AC, and an Aloft, so I think we’ll check one of them out next time.
The price was right ($101 plus taxes - a AAA rate) and the location excellent, right off the 240 and adamant to downtown, where we met our friends for dinner, so I booked it.
Parking was free as well, a great benefit at any downtown hotel. The check in experience was pleasant enough and the room at first glance fine.
As Marriott Bonvoy Titanium Elite members we had a choice of bonus points or complimentary breakfast for 2 so we chose the breakfast as we’d read it was a nice buffet.
My spouse wasn’t feeling great this morning so he chose to stay in the room and I was surprised that they wouldn’t let me take anything to go (as an aside, the local Rotary club was also meeting in half the restaurant and I frankly didn’t want to sit there with the sound from their meeting spilling over), so I declined and took my voucher to the front desk and asked to have points instead. Hopefully they post!
The ventilation duct in the bathroom needs cleaning and parts of the wallpaper are bubbling and peeling but overall the place is fine and worked well for our purposes.
Would we stay here again? Probably not. There are other nicer Marriott properties just up the hill, a Renaissance, a relatively new AC, and an Aloft, so I think we’ll check one of them out next time.
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Needless to say, Covid has changed the hotel experience in both fundamental and subtle ways. In the case of this hotel, there was no daily housekeeping service (we stayed three nights), there was no buffet breakfast, there was no ice in the ice machines, and masks were required in all public spaces. Nevertheless, a wonderful tasty breakfast could be ordered from a dining room menu, and the bartenders were happy to provide ice to take back to our room.
All that being said, when we first arrived our room smelled extremely musty: as if it hadn't been cleaned for quite a while. I took that to be a sign that the hotel hadn't had full occupancy in a long time and that many of their rooms had only recently been opened again. A quick call to the front desk suggesting that while we were out they could please get someone to spray some air freshener took care of the problem.
A more difficult issue involved a water leak that left us with no water for a short time and with no HOT water at all during one morning. The staff apologized and offered that the hotel's age led from time to time to such troubles. I felt sorry for their having to deal with mechanical issues on top of coping with all of the corona virus protocols and practices. In the end, the worst result was one morning of cold showers.
We chose this hotel because it's within walking distance of an old friend's house, where we spent much of our time while in Asheville. It's also convenient to the city's attractive downtown. FACT IS: This was my first overnight experience in twenty-one months (since before the Covid lockdown), and I was happy to overlook some hotel reboot bumps in order to enjoy being able to travel again.
All that being said, when we first arrived our room smelled extremely musty: as if it hadn't been cleaned for quite a while. I took that to be a sign that the hotel hadn't had full occupancy in a long time and that many of their rooms had only recently been opened again. A quick call to the front desk suggesting that while we were out they could please get someone to spray some air freshener took care of the problem.
A more difficult issue involved a water leak that left us with no water for a short time and with no HOT water at all during one morning. The staff apologized and offered that the hotel's age led from time to time to such troubles. I felt sorry for their having to deal with mechanical issues on top of coping with all of the corona virus protocols and practices. In the end, the worst result was one morning of cold showers.
We chose this hotel because it's within walking distance of an old friend's house, where we spent much of our time while in Asheville. It's also convenient to the city's attractive downtown. FACT IS: This was my first overnight experience in twenty-one months (since before the Covid lockdown), and I was happy to overlook some hotel reboot bumps in order to enjoy being able to travel again.
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Date of stay: May 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Zellers, General Manager at Four Points by Sheraton Asheville Downtown
Responded Jun 24, 2021
Dear David K, Thank you for your review. We appreciate your feedback and your business. I apologize for any inconvenience the items you mentioned may have caused and was happy to hear that you enjoyed your time with us. Sincerely, John Zellers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I searched almost all the nearby hotels for the cost and location. This one was the best. However, lower cost means less fancy. The hotel was in the right location for walking the city and the staff were very friendly and accommodating. The hotel itself is an older property and undergoing some heavy construction at times. That didn't bother us. They put out warnings and you can't blame them for wanting to upgrade. The room was typical. There had been some light renovation at some time and they did the bathroom, although I think they could have done a much better job. The real complaint I had about the room was the arm chair in the corner. It had a hug rip on the top of one arm. Very shabby. Just throw it out. No one needs it anyway! And, my other "beef" was that they are still not cleaning the rooms or even entering them. We had to put our garbage out and go down to the front desk for fresh supplies, including towels. I wish I had received some sort of credit for keeping my room cleaned and supplied! We paid for it! Plus, what is the real difference...the cleaning person comes in after we checked out to get it ready for the next guest. Why exactly can't they come in the room when we are not there??? It's silly, but I guess this is the new norm. Pay the say, get less.
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Date of stay: October 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Zellers, General Manager at Four Points by Sheraton Asheville Downtown
Responded Oct 8, 2021
Dear davidsS1893ZD, Thank you for your review and for your feedback. We appreciate your comments as it will help us to improve our hotel and our service. Sincerely, John Zellers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stopped in Asheville for a few days while on our way to Florida. Found this great hotel right in town that was a wonderful experience for the money. Clean and very comfortable bed/rooms . We bought the breakfast buffet coupon ($10 for 2 people) that entitled us to a $14.99 buffet that was simply fabulous! Parking was free and staff very attentive. Something you don’t find much of these days. Highly recommend this hotel.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I've stayed twice in the past year and both times they put us in the basement next to the elevator, even when I specifically asked not to be in a room on that end of the building. It's just damp enough to make the room feel cold all the time, but not enough to make it smell moldy. The elevator runs all night long, and the motor is really loud in the two rooms we stayed in. Because the sound comes through the walls and floor, earplugs don't really allow you to block it out. So, it was difficult to sleep.
I will say that this is one of the few hotels with an open parking lot in downtown Asheville, so you can park a large service vehicle (or three), in the lot without needing to worry about your ladder rack.
However, unless someone else is paying, I'm not willingly staying in this hotel when there are others around the area.
Still, the sheets were clean and the room was in good condition. However, the staff ignored our request for a different room when the hotel was mostly empty, and the rooms in the lower level all feel cold.
I will say that this is one of the few hotels with an open parking lot in downtown Asheville, so you can park a large service vehicle (or three), in the lot without needing to worry about your ladder rack.
However, unless someone else is paying, I'm not willingly staying in this hotel when there are others around the area.
Still, the sheets were clean and the room was in good condition. However, the staff ignored our request for a different room when the hotel was mostly empty, and the rooms in the lower level all feel cold.
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Date of stay: May 2022Trip type: Travelled on business
Value
Location
Service
Room Tip: Do not stay in any room on the lower level near the elevators. Just request a room above that...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked an extremely reasonable rate for a 10-night stay at the Four Points Sheraton over the Christmas holidays, and were very pleased with the room and service. I agree with other reviewers that the hotel is in need of updating, but our room was immaculate and the beds were fine. Staff are extremely friendly and helpful. As Marriott loyalty members we "spun the wheel" when we checked in and won tickets to the breakfast buffet for our entire stay, which was a great deal; a special "shout-out" goes to Flor and Sindy in the restaurant, whom we saw almost every day and who provided excellent service.
We've stayed at the Four Points Sheraton a number of times over the years when visiting Asheville, and the location is great, just a short walk to downtown restaurants and other attractions. And parking is included. Would definitely stay here again.
We've stayed at the Four Points Sheraton a number of times over the years when visiting Asheville, and the location is great, just a short walk to downtown restaurants and other attractions. And parking is included. Would definitely stay here again.
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Date of stay: December 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Z, General Manager at Four Points by Sheraton Asheville Downtown
Responded Feb 14, 2020
Dear Mark S, Thank you for posting your review. We appreciate the feedback and loved having you with us. I will be sure to share you review with Flor and Sindy. We hope to see you all again soon. Sincerely, John Zellers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a great stay here - the staff was so warm, inviting, communicative, and helpful. Our checkin was seamless, and the host was able to get us into a relatively quiet room with us and our dogs. Everything about our stay was comfortable - the room was cool, everything worked well, parking was a breeze, etc.
The breakfast staff in the restaurant was equally warm and accommodating. Even upon checking out, the houskeeper was very helpful as we asked for a late checkout. It was a late request so we weren't sure what could be done, but not only was the reception staff helpful, but the housekeeper we ran into was very helpful as well.
We really could not have had a better stay here thanks to the staff at the hotel and will certainly stay here again!
The breakfast staff in the restaurant was equally warm and accommodating. Even upon checking out, the houskeeper was very helpful as we asked for a late checkout. It was a late request so we weren't sure what could be done, but not only was the reception staff helpful, but the housekeeper we ran into was very helpful as well.
We really could not have had a better stay here thanks to the staff at the hotel and will certainly stay here again!
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Date of stay: July 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The reviews exaggerating how awesome this place is, are wrong. For Marriott hotels it's on the l"ow economy end", outdated, disagree with review saying their pillows were fabulous and there's complimentary breakfast (unless your breakfast consist of coffee or tea only, than yes, water, coffee and tea are free). Room was fairly clean, only found hair on the lamp base on my nightstand and half empty bottle of water next to the bed. Would stay in different hotel but other places were booked. I am not trying to discourage anyone but if you have high expectations, you might be disappointed. Staff is nice.
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Date of stay: March 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel may be dated, however it provides the very best service for a fraction of its overpriced competitors. Jamie at the front desk is professional, friendly, and greeted me warmly upon each interaction. The dog floor was silent, not one bark or commotion. Housekeeping was friendly and accommodating. The room was spotless, well equipped, large, and comfortable. I was thrilled with my stay and will return. Sure, the city has many fancier options but for the budget friendly traveler this is THE BEST experience in town.
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Date of stay: December 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Z, General Manager at Four Points by Sheraton Asheville Downtown
Responded Jan 2, 2020
Dear Molly B, Thank you for your review and for your business. We appreciate your feedback and we hope to see you again in the future. Sincerely, John Zellers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff here were very kind and helpful. They drew maps and gave recommendations, very patient! The breakfast was good, glad we included it! The. Location was very convenient to restaurants,biltmore estate, and hop on/off bus…would recommend to stay here bed was comfortable and the water was hot. Also free bottles of water
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Date of stay: August 2021
Value
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Zellers, General Manager at Four Points by Sheraton Asheville Downtown
Responded Aug 26, 2021
Dear mk21054, Thank you for your review and your comments. We appreciate your feedback and hope to see you again. Sincerely, John Zellers General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We didn’t go from he airport so don’t know
We are no longer charging for parking.
Thank you for all of your feedback. We do try to answer each contributor based upon their responses. For all of the reviews that have suggested we are in need of an update, we certainly hear you and agree. Unfortunately, we have to wait for the brand to tell us when the update will happen. With the acquisition of Starwood by Marriott, we are anticipating new standards. We do hear you loud and clear and want to move forward with this but our hands are tied until we receive the correct information. Thank you for your patience. I do hope this clarifies our responses.
Shannon Mason
General Manager
"Be careful of front desk asking for your card for incidentals, obviously they can charged anything they want after you willingly give the card"Read full review
"This is the worst Marriott I have EVER been to around the world. The place is just dirty. The service is bad. "Read full review
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PRICE RANGE
C$148 - C$217 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four points by sheraton asheville downtown hotel asheville, 4 points by sheraton asheville downtown, four points asheville downtown, best western asheville, asheville four points, asheville sheraton
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsAshevilleDowntown Asheville
NUMBER OF ROOMS
150
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Four Points by Sheraton Asheville Downtown
Which popular attractions are close to Four Points by Sheraton Asheville Downtown?
Nearby attractions include Asheville Gem Mine (0.3 km), Thomas Wolfe Memorial (0.2 km), and Asheville Community Theatre (0.2 km).
What are some of the property amenities at Four Points by Sheraton Asheville Downtown?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Four Points by Sheraton Asheville Downtown?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Four Points by Sheraton Asheville Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Four Points by Sheraton Asheville Downtown?
Yes, free parking is available to guests.
What are some restaurants close to Four Points by Sheraton Asheville Downtown?
Conveniently located restaurants include Roman's Deli & Catering, Old Europe Pastries, and Zambra.
Are there opportunities to exercise at Four Points by Sheraton Asheville Downtown?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Four Points by Sheraton Asheville Downtown have airport transportation?
Yes, Four Points by Sheraton Asheville Downtown offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Four Points by Sheraton Asheville Downtown located near the city centre?
Yes, it is 0.2 km away from the centre of Asheville.
Are pets allowed at Four Points by Sheraton Asheville Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Four Points by Sheraton Asheville Downtown offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.