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Four Points by Sheraton Asheville Downtown

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Four Points by Sheraton Asheville Downtown
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758 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Asheville Downtown
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Showing 751: English reviews
Charlotte, North Carolina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 October 2016

After a long day of hiking, getting to the location with clean rooms and comfortable beds was a great welcome home. The location is perfect for a short walk to downtown Asheville, too. Even though it's off the highway the rooms were extremely quiet.

Helpful?
1 Thank Chris_Campion
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback and taking the time to post your comments. I am so glad that you enjoyed your stay. I hope you will plan to stay with us on your next trip to Asheville. Shannon Mason General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 October 2016 via mobile

We had one night in Asheville. And I wish we would have bypassed this hotel. After arriving in town in the early evening from hours of driving, this is where we found, figuring it was within walking distance of town and activities. Sadly the room had a musty smell, the AC made noises all night, tiny bathroom and overall it... More 

Helpful?
2 Thank Elizabeth S. A
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a coaching opportunity. I do hope you will give us another opportunity to provide you with a great stay in the future. Shannon Mason General Manager More 

Knoxville, Tennessee
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 September 2016

Really the only good thing i can say about this hotel is it has a half way decent location. we scheduled our booking months in advance for the night of 924/16 my husbands 30th birthday. we arrived around noon-ish and were told we were 12th in line and to come back later. We walked around downtown went and watched the... More 

Helpful?
7 Thank adknox
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a coaching opportunity. I do hope you will give us another opportunity to provide you with a great stay in the future. Shannon Mason General Manager More 

Asheboro, North Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 September 2016

My family and I almost always stay at Starwood properties, but this was the first time we had stayed at a Four Points. I wasn't expecting the same "feeling" as a Westin or a Sheraton or even an Aloft. I simply wanted a clean and quiet room for my family and I to lay our heads for the night. The... More 

Helpful?
Thank Brian S
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback and taking the time to post your comments. I am so glad that you enjoyed your stay. I hope you will plan to stay with us on your next trip to Asheville. Shannon Mason General Manager More 

Pickerington, Ohio
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 September 2016 via mobile

We stayed while in town for a wedding. Checked in late. Clerk seemed like he was not happy to be there. I had to ask questions as to how to get to room, etc. Once we got to room, it did not feel clean. Corners were not cleaned, found a bit of mold on bathroom floor, and found a used... More 

Helpful?
2 Thank Famof6inPicktown
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a coaching opportunity. I do hope you will give us another opportunity to provide you with a great stay in the future. Shannon Mason General Manager More 

La Crosse, Wisconsin
Level Contributor
94 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 September 2016 via mobile

Clean and was within walking distance of most of our visits. Small bathroom for 2 people. Chop House restaurant connected which looked great but ran out of time. Asheville has such a great food scene it was hard to decide where to eat

Helpful?
Thank TikiDreams
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback and taking the time to post your comments. I am so glad that you enjoyed your stay. I hope you will plan to stay with us on your next trip to Asheville. Shannon Mason General Manager More 

Louisville, Kentucky
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 September 2016

Checkin was quick, staff polite. The room was on the first floor which was great. The room was clean, the bed was comfortable. Only had one luggage rack, needs two. Needs accessible plugs to charge devices. The bathroom was clean, but small. TV station selections were limited. There was restaurant on site we visited for dinner the day we arrived.

Helpful?
Thank csdaug01
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback and taking the time to post your comments. I am so glad that you enjoyed your stay. I hope you will plan to stay with us on your next trip to Asheville. Shannon Mason General Manager More 

A TripAdvisor Member
Reviewed 8 September 2016 via mobile

Second visit here. Hotel is run down, beds need to be replaced. They made small improvements but need big ones. They seem to keep painting over things (doors, walls) in order to seem improved. Toilet ran all night. Staff was friendly and accommodating and price was affordable for the area.

Helpful?
2 Thank A TripAdvisor Member
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a coaching opportunity. I do hope you will give us another opportunity to provide you with a great stay in the future. Shannon Mason General Manager More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 September 2016

This hotel is wonderfully located near vibrant Broadway. The exterior, entrance and elevator could be freshened up a bit, let's say a lot, but our room and bathroom were very clean, spacious and comfortable.

Helpful?
Thank W8644QRpeterv
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback and taking the time to post your comments. I am so glad that you enjoyed your stay. I hope you will plan to stay with us on your next trip to Asheville. Shannon Mason General Manager More 

Level Contributor
9 reviews
3 hotel reviews
Reviewed 7 September 2016 via mobile

We got a special as rewards customers On a 2 night stay we got the second night on a rate based on the birth year so the second night the rate was 50 We were greeted with champagne chocolate strawberries and a very sweet card from guest services The pool was lovely We could walk everywhere we wanted to go... More 

Helpful?
Thank Sadie B
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback and taking the time to post your comments. I am so glad that you enjoyed your stay. I hope you will plan to stay with us on your next trip to Asheville. Shannon Mason General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Our Asheville Hotel is located Downtown and offers the convenience of a great location while being nestled among the Blue Ridge Mountains. We have a committed, lively staff and put our guest's needs first! ... more   less 

Additional Information about Four Points by Sheraton Asheville Downtown

Address: 22 Woodfin St, Asheville, NC 28801-3022
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $141 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Asheville Downtown 3*
Number of rooms: 149
Reservation Options:
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Also Known As:
4 Points By Sheraton Asheville Downtown
Four Points By Sheraton Asheville Downtown Hotel Asheville
Four Points Asheville Downtown
Best Western Asheville
Asheville Four Points
Asheville Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Asheville Downtown staff and other travellers.
3 questions
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cincinnati
over a year ago
New Kent, Virginia

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Questions? Get answers from Four Points by Sheraton Asheville Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Contact the property or chain the night before you plan to stay.”
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