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Four Points by Sheraton Asheville Downtown

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Traveller (126)
Room & Suite (111)
Dining (18)
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Overview
  • Excellent16%
  • Very good40%
  • Average27%
  • Poor11%
  • Terrible6%
Travellers talk about
“chop house”(55 reviews)
“great location”(150 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Four Points by Sheraton Asheville Downtown
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Four Points by Sheraton Asheville Downtown
Special Offer: Breakfast for 2 Included
Hotel deals
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Nearby Hotels
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Reviews (880)
There are newer reviews for Four Points by Sheraton Asheville Downtown
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Traveller rating
146
326
239
105
55
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146
326
239
105
55
Show reviews that mention
All reviewschop housegreat locationwithin walking distancefront desk staffan older hotelbed was comfortablewould stay here againrestaurants and shopsoutdoor pooloff the highwaythe room was nicebiltmore estatedowntownymcabreweriesconditionershampoo
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261 - 265 of 871 reviews
Reviewed December 2, 2015 via mobile

For the price of this hotel I was very disappointed. The room was dirty, I found hair in the bath and bathroom wall. The room is very poorly insulated, I could hear everything, especially the old elevator. This hotel needs a lot updates. The only...More

4  Thank Julie A
Response from Shannon M, General Manager at Four Points by Sheraton Asheville DowntownResponded December 26, 2015

Thank you for taking the time to provide us with feedback. We appreciate when our guests take the time to share their concerns with us. I would like to apologize for the issues you experienced during your stay. We are making changes constantly and I...More

Reviewed November 27, 2015

If you are looking for a nice place to sleep conveniently located to downtown Ashville this is your cup of tea. Comfortable rooms & a great mattress not to hip on the pillows however. Our room appeared to have been remodeled recently and was spotless.

Thank Stagrunclub
Response from Shannon M, General Manager at Four Points by Sheraton Asheville DowntownResponded December 26, 2015

Thank you for your feedback and taking the time to post your comments. I am so glad that you enjoyed your stay. I look forward to you staying with us in the future. Shannon Mason General Manager

Reviewed November 15, 2015

Stayed 2 nights due to a business trip. It's in a great location - so easy to walk to almost anything downtown. Staff was very nice and accommodating. No continental breakfast included but they did put out coffee and tea in the morning and then...More

Thank Mona F
Response from Shannon M, General Manager at Four Points by Sheraton Asheville DowntownResponded December 26, 2015

Thank you for your feedback and taking the time to post your comments. I am so glad that you enjoyed your stay. I look forward to you staying with us in the future. Shannon Mason General Manager

Reviewed November 14, 2015 via mobile

My husband and I stayed one night in this hotel. They offered the cheapest rates of the downtown hotels. So if you are on a budget this is a great place but if you are not on a lower budget I would recommend staying somewhere...More

1  Thank Meredith M
Response from Shannon M, General Manager at Four Points by Sheraton Asheville DowntownResponded December 26, 2015

Thank you for taking the time to provide us with feedback. We appreciate when our guests take the time to share their concerns with us. I would like to apologize for the issues you experienced during your stay. We are making changes constantly and I...More

Reviewed October 29, 2015 via mobile

The front desk staff were very friendly. The food was good and there was no delivery fee for room service. The sink did not drain properly and the toilet did not flush properly, forcing me to use the public restroom versus dealing with maintenance late...More

4  Thank JamesAX
Response from Shannon M, General Manager at Four Points by Sheraton Asheville DowntownResponded November 9, 2015

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a learning opportunity. I do hope you will give us another opportunity to provide you...More

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About
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Amenities
Top amenities
Restaurant
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Conference Facilities
Breakfast Available
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$133 - US$336 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$133 - US$336 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (126)
Room & Suite (111)
Dining (18)
Pool & Beach (4)
Amenities (5)
Questions & Answers
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john w
May 30, 2017|
Answer
Response from john w | Reviewed this property |
John wojtasinski
0
Votes
Carolyn238
January 24, 2017|
AnswerShow all 4 answers
Response from Angela S | Property representative |
Thank you for all of your feedback. We do try to answer each contributor based upon their responses. For all of the reviews that have suggested we are in need of an update, we certainly hear you and agree. Unfortunately, we... More
0
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Grace W
March 25, 2016|
AnswerShow all 2 answers
Response from rh10mile | Reviewed this property |
Can't answer that one.
0
Votes
Room Tips
"Lower floors might be cooler."
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"I asked for a room on the city side. The other side is close to the Interstate."
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"We have always stayed on the lobby level floor. Recommend towards the back if you can- definitely quieter."
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"avoid lowest floor with window a few feet from parking lot"
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