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DoubleTree Suites by Hilton Boston-Cambridge

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#52 of 83 Hotels in Boston
Certificate of Excellence
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DoubleTree Suites by Hilton Boston-Cambridge
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1,650 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree Suites by Hilton Boston-Cambridge
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Showing 1,572: English reviews
Stratham, New Hampshire, United States
Reviewed 30 April 2015 via mobile

Stayed one night during April school vacation , two rooms, three adults and two young children. Greeted warmly by staff and offered warm chocolate chip cookies at check in. free Shuttle service took us to Copley square where we boarded the MBTA for a trip to the Boston Aquarium. Explicit and accurate directions and map given by hotel staff. Rooms...

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Helpful?
1Thank Martha W
DoubleTree B, Manager at DoubleTree Suites by Hilton Boston-Cambridge, responded to this review

Good Evening Martha, It is such a pleasure to read your review on your recent visit with us. You gave such a vivid image of our hotel, the hotel team, and the amenities we have here and I am so happy you enjoyed them and were able to utilize our room packages to enhance your experience with us. We are...

Reviewed 29 April 2015

Our family loved this small, nice place for many years till now. Tonight we supposed to celebrate some family occasion and I bought 4 tickets, but the manager of the club refused to give us the seats at the same table. She lied that I supposed to request (how ? via email) the seats, and the table in advance. we...

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Helpful?
1Thank Igor S
DoubleTree B, Manager at DoubleTree Suites by Hilton Boston-Cambridge, responded to this review

Thank you for your review and for being a loyal guest to our hotel and Jazz club. I am so sorry to hear about your recent experience at Sculler's Jazz Club. The customer service we provided during your stay was certainly not up to our standards. I am so grateful that you have taken the time to make us aware...

Bangkok, Thailand
Reviewed 27 April 2015

We were visiting Boston area colleges, fortunately after the record snowfall had melted, and chose the Double Tree Suites for its proximity to Cambridge at more modest cost than several hotels nearer Harvard Square. Very nice suite rooms allowed us to stretch out and watch TV without disturbing those asleep. A decent restaurant and a jazz club, Scullers Jazz Club,...

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Helpful?
1Thank Ken D
DoubleTree B, Manager at DoubleTree Suites by Hilton Boston-Cambridge, responded to this review

Thank you for your great review of your recent stay at the DoubleTree by Hilton Boston - Cambridge! I deeply apologize that what sounds like a wonderful visit was clouded by an issue with the parking garage gate. I will have our Engineering team promptly look into this issue in order to prevent this from happening. We truly appreciate your...

Inver Grove Heights, United States
Reviewed 25 April 2015

One of the busiest weekends in Boston and this hotel failed to execute. There are some awesome staff but that was clouded by poor management's organization and a poor facility. No safe's in the room and you're lucky if you get one that is in the lobby. For the $1600 that we spend at this hotel, we feel ripped off....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jennifer H
DoubleTree B, Manager at DoubleTree Suites by Hilton Boston-Cambridge, responded to this review

Thank you for taking the time to share your experience although I am so sorry we failed to impress. There is of course no excuse for feeling like you were ripped off and this is certainly hard to hear as we strive to provide the best service. Boston Marathon is one of our favorite events and we like to prepare...

Reviewed 24 April 2015

The hotel was great, rooms were nice and clean, you were given a warm chocolate chip cookie when you checked in, however we were charged $20 a person a for a mediocre breakfast that was obviously not continental which we were under the impression that it was. Otherwise it was a very nice place to stay.

Review collected in partnership with DoubleTree by Hilton
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1Thank Nicole K
DoubleTree B, Manager at DoubleTree Suites by Hilton Boston-Cambridge, responded to this review

Thank you for your review regarding your experience at the DoubleTree Boston - Cambridge. We are happy to hear that you enjoyed your stay with us and we also appreciate your honest input on your restaurant experience. We do apologize that it wasn't communicated properly that there was a charge for the full breakfast buffet and we will certainly be...

boston, United States
Reviewed 21 April 2015

Dated rooms and rather noisy on lower floors. Switched rooms twice due to fresh wet paint in first room and smoke smell in second room. Staff was completely accomodating. Unfortunately, dated rooms with much traffic could not be avoided. Free Shuttle service to local areas was a nice perk

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Michael M
DoubleTree B, Manager at DoubleTree Suites by Hilton Boston-Cambridge, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. Your feedback is very important to us because it helps us realize both our strengths and weaknesses from our guests' point of view. I truly apologize that you had the inconvenience of switching rooms during your visit due to the odors left behind,...

Huntington, United States
Reviewed 16 April 2015

Had an amazing stay with my love at this hotel. The staff made us feel special and went out of their way to make our stay a wonderful experience! Any time I am in Boston I will not hestitate to stay at this hotel again!

Review collected in partnership with DoubleTree by Hilton
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Thank Tania J
DoubleTree B, Manager at DoubleTree Suites by Hilton Boston-Cambridge, responded to this review

Thank you for sharing the experience you had at our hotel with us. We are so happy that we had the opportunity to make it memorable for you and we are looking forward to your next visit with us. Sincerely, Whitney Goncalves Assistant Front Office Manager

Loudonville, United States
Reviewed 14 April 2015

In April of 2015 we visited the Double Tree Suites Boston Cambridge, the experience was amazing from check in to check out. Julio checked me in and could not have been more friendly and accommodating he was very kind and was clearly service oriented. We went with 2 of our best friends and their 2 kids (under the age of...

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1Thank John R
DoubleTree B, Manager at DoubleTree Suites by Hilton Boston-Cambridge, responded to this review

Thank you for your amazing review! We truly appreciate you taking the time to share this with us and that Julio was able to enhance your experience during your stay. We are glad to hear that you enjoyed the accommodations we have to offer and we look forward to your family visiting with us soon again. Best, Whitney Goncalves Assistant...

Reviewed 12 April 2015 via mobile

I visited this hotel early April 2015 and was somewhat disappointed with my experience. The hotel isn't within walking distance of retail stores and the center of the CBD, which is where the complimentary shuttle comes in handy. The shuttle schedule is quite good and the drivers are lovely. The staff in all of the restaurants are absolutely wonderful and...

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Helpful?
4Thank CaitylinJane
DoubleTree B, Manager at DoubleTree Suites by Hilton Boston-Cambridge, responded to this review

I am glad to hear that you enjoyed our shuttle service and the restaurants in the hotel. I wish the rest of your stay with us was just as great and I am sorry to hear that we did not meet your expectations throughout the rest of your stay with us. Thank you for bringing these issues to light. It...

Oxford, United States
Reviewed 12 April 2015

Hotel is ok. Staff are a little self-engaged, not as professional as they should be for a Hilton Hotel, especially not for one that charges these rates ($300+ a night). The bar (Fusion) is good. The restaurant is atrocious and overpriced. WARNING: On Fri/Sat night there is a live music nightclub that BLASTS music into the internal atrium. Bring earplugs...

Review collected in partnership with DoubleTree by Hilton
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Thank Andor K
DoubleTree B, Manager at DoubleTree Suites by Hilton Boston-Cambridge, responded to this review

I am so sorry we failed to meet your expectations during your recent visit. Our aim is to provide you with the best experience that leaves our valued guests yearning to return, and it is disappointing that this did not hold true in your case. There is no excuse for the service you experienced during your stay and we will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
All-suite Boston hotel located on the banks of Charles River just minutes to Harvard University and Harvard Square. Enjoy an array of amenities in our 308 suites with separate living and sleeping areas, full sofa beds, refrigerators, and Flat Screen TVs. Complimentary basic wireless Internet is available throughout the hotel (faster speeds are available for a fee). As the only hotel that offers complimentary shuttle service to both Boston and Cambridge - you will enjoy the best of both worlds when you stay with us. ... more   less 

Additional Information about DoubleTree Suites by Hilton Boston-Cambridge

Address: 400 Soldiers Field Rd, Allston, Boston, MA 02134-1893
Region: United States > Massachusetts > Boston > Allston / Brighton
Price Range: $293 - $634 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Suites by Hilton Boston-Cambridge 3.5*
Number of rooms: 308
Reservation Options:
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Also Known As:
Doubletree Suites By Hilton - Boston Hotel Boston
Doubletree Hotel Boston
Doubletree Boston
Hotel Style:
#43 Family Hotel in Boston
#43 Romantic Hotel in Boston
#46 Business Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Suites by Hilton Boston-Cambridge staff and other travellers.
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Questions? Get answers from DoubleTree Suites by Hilton Boston-Cambridge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms ending in 05,06.07.08 all have river views.”
 of 5 bubbles NancyF227, 26 Mar 2017 | Read review
“Ask for a renovated room.”
 of 5 bubbles davidsdadGreenwich, 24 Mar 2017 | Read review
“Sixteenth floor with balcony has great views”
 of 5 bubbles cynthiap283, 1 Mar 2017 | Read review
“Views of the river are nice, if available”
 of 5 bubbles JackInBrooklyn, 1 Mar 2017 | Read review
“If you came driving I would recommend you leave your car in the garage. Parking is a bit tough in the city and the garages are expensive.”
 of 5 bubbles sileniv, 11 Feb 2017 | Read review
5 of 5