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Hilton Boston Back Bay

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Traveller (514)
Room & Suite (323)
Pool & Beach (45)
Overview
  • Excellent36%
  • Very good42%
  • Average15%
  • Poor5%
  • Terrible2%
Travellers talk about
“diamond lounge”(81 reviews)
“prudential center”(251 reviews)
“great location”(487 reviews)
AMENITIES
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from Hilton Boston Back Bay
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Boston Back Bay
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (3,118)
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2,842 results
Traveller rating
1,071
1,079
447
163
82
Traveller type
Time of year
LanguageEnglish
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1,071
1,079
447
163
82
Show reviews that mention
All reviewsdiamond loungeprudential centergreat locationfenway parkcorner roomboylston streetcharles rivernewbury stbusiness centerred sox gamegreen lineparking garagefreedom traildaltonlobbystarbuckselevator
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1 - 5 of 2,842 reviews
Reviewed 3 days ago via mobile

Great Hilton hotel! Great staff, very kind and helpful. Very comfortable room. Restaurant menu could be more diverse but it’s pretty good in general. Awesome restaurant and bar staff Convenient location in back bay. Go to the top of Prudential Tower it’s amazing from there

Thank José Bernardo P
Hotel's Favourite
Reviewed January 21, 2018

I can't say enough great things about this hotel! From stepping onto the property (great location!) with the bellhops, the front desk, the lovely maids, the breakfast crew, and the appetizer afternoon crew. Everyone was respectful and awesome, who treated me and my son so...More

1  Thank MRS62
Response from HiltonBostonBackBay, General Manager at Hilton Boston Back BayResponded January 23, 2018

Dear MRS62, Thank you for taking the time to review your most recent stay at the Hilton Boston Back Bay. Our staff will be pleased to know that you enjoyed the service they provided. We greatly appreciate such high praise as well as your choice...More

Reviewed 3 days ago via mobile

All in all, a very nice hotel. We booked and prepaid for a superior deluxe corner room top floor. We went to check in a little before their 4:00 (ridiculous) check in time and were told that our room was guaranteed ready for check in...More

1  Thank Falon C
Reviewed 4 days ago

This property is generally straightforward and fine. The wifi system, however, is an embarrassment in a city renowned for high tech. If you have business to do online, go somewhere else. Computers in the lobby "business center" also second rate.

Thank Josh W
Reviewed 6 days ago

Customer service was very good and the location is good to Fenway and Copley. Room was small and view was not good for the price. We stayed in peak summer travel season so the price was high for the level of accommodations.

Review collected in partnership with Hilton Hotels & Resorts
Thank krosland
View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$215 - US$543 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Family Hotel in Boston
#39 Luxury Hotel in Boston
#45 Romantic Hotel in Boston
#47 Business Hotel in Boston
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$215 - US$543 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Family Hotel in Boston
#39 Luxury Hotel in Boston
#45 Romantic Hotel in Boston
#47 Business Hotel in Boston
Room types
Suites, Non-Smoking Rooms
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Traveller (514)
Room & Suite (323)
Pool & Beach (45)
Dining (30)
Amenities (56)
Business Centre & Event Rooms (9)
Nearby
Back Bay
Wander around this quintessential neighborhood in the
heart of Boston for high-end shops, restaurants, and
the feeling of city bustle. Its most identifiable
skyscrapers, the Prudential Center and John Hancock
Tower, are highlights of the city skyline. Visit
Newbury street to explore unique and trendy boutiques
– as well as every other kind of store imaginable –
all housed in beautiful brownstone buildings. In nice
...More
Questions & Answers
Ask a question
Angelo-Shian R
March 16, 2018|
AnswerShow all 4 answers
Response from bostonsig | Reviewed this property |
No microwaves. Yes you can park before and after.
2
Votes
396george1967
January 27, 2018|
AnswerShow all 9 answers
Response from Fahri K | Reviewed this property |
If the room you reserved is not available. They store your luggage and ask you to come back after a stroll in the mall, etc., or have a drink on the premises. This only happens if you ask for a specific room on a specific... More
2
Votes
pengxiang z
September 13, 2017|
AnswerShow all 3 answers
Response from connie t | Reviewed this property |
Call the hotel. However my son traveled extensively before age 21 and did not have issues.
0
Votes
Room Tips
"I recommend a room away from the elevators."
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"River view probably best. the city views weren't great"
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"High floors have best views. Plan on eating elsewhere, though."
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"Being a smoker I requested a low floor. Also... Elevators were kind of slow, so you might want to stay on a..."
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