The Hyatt Regency Boston was overly convenient to many of Boston's attractions. We were able to walk to museums, restaurants and to the subway with relative ease. The room was very comfortable and the staff was quite accommodating.
Everything was perfect! Definitely want to stay again! Staff was welcoming and professional. We felt very safe and comfortable! Hotel and the rooms were spotless! The location is perfect-close to everything you would want to see in Boston!
Hotel was amazing staff was extremely helpful. My wife and I stayed hear to go see Hamilton. Opera House was less than a block away. Perfect place to stay for this experience. Could not have picked a better place to stay
Came down for the weekend to go to the Boston game what a game it was. We had great food and drink. Except for the cost of the parking it was a great weekend. The hotel was nice and centered in the heart of downtown and close to everything we wanted to do and did.
Great hotel and staff. Very clean. Flavored drinking water in the lobby. Great location. Putting green in the lobby for kids or adults. Parking garage attached to the hotel which is very convenient. Highly recommend.
arrival I was greeted by a staff member. What was explained was this, "Hello. Unfortunately we are not able to check in anyone. Our internet is down. Our IT is working on it. You'll have to come back later." There was no explanation as when I should come back, an offer of a space to wait or an offer to take my bags and take my phone number so I could leave the hotel and come back or to take my number to let me know when the situation would be resolved. It was only when I asked more questions when those things were offered. I decided to leave the hotel to walk around the neighborhood but I wanted to use the rest room first but they are locked. When I came right back to the front desk to have the doors opened I was now told I can check in. I was confused because not 3 mins. prior I couldn't. I was aked for ID and credit card and as I hand them over now I was being told I couldn't be checked in but only be able to let into our room. Very confusing. Now, what bother me was if I didn't come back to to desk to have the bathroom doors open I would have left the hotel not knowing the situation was partially resolved. I would have lost time in my stay that I am paying for. I communicated this but it wasn't understood. It may not seem like a big issue to hotel to not check in people. Travelers make long drives or fly in and first thing most want to do is be able to settle into their rooms and relax a bit from the journey. Now imagine this was a family of six with infants and the only thing communicated is "Sorry but you'll have to come back." I do understand this was beyond the hotels control but I believed a better contingency plan should have been in place or a staff who can communicate better of the situation. …
Nice, tidy and central hotel for a good price. The room was large, beds were comfortable and hotel was piece full. We didn’t have food however all looked/smelt good! The reception area was a little confusing as it’s on the 3rd floor. When you enter you are greeted with a car park entrance and a concierge desk. Once we found our way to the reception all become normal, an escalator or decorative signage taking you to reception would be an improvement
The hotel was a great choice for our family trip to Boston. Our intention was to be able to walk to most local attractions and the Hyatt Regency was perfect for that! Parking right next to the hotel was very convenient and pretty reasonably priced. The hotel is also convenient to the subway, if needed. Additionally, the staff were incredibly helpful and friendly. Our room was also very nice and comfortable.
Had no idea that I was being taken to Boston. Lovely surprise trip from Hubby Great hotel, great room, great staff Clean, comfortable bed with lovely clean crisp linen. Room cleaned and replenished every day whilst out. Slept the best in years in a city. Staff friendly and helpful Bar staff great fun and entertaining. Ended up eating in the bar or restaurant every night as food so good Even our friends from Washington who came to visit ate with us for the two night they were there. Brilliant location for us walkers. The concierges on the ground floor desk aleways smiling and happy to assist. Would definitely recommend and use again. Thank you
Very nice hotel, clean and quiet. Great accommodations for a family of 4 adults. The Executive Suite with connecting room was perfect, 2 private bedrooms and a nice living room. I would definitely stay again! The staff was very attentive, welcoming and friendly!