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138 St James Avenue, Boston, MA 02116-5002
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9 people are viewing this hotel
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Traveller (1729)
Room & Suite (681)
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About

#36 of 98 hotels in Boston
Location
Cleanliness
Service
Value
GreenLeaders Silver level
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid public parking nearby
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
On-demand films
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Family
Languages Spoken
English, French, Spanish
Hotel links
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4454Reviews44Q+A100Room tips
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Wanderlust9654 wrote a review Feb. 3
Blue Bell, Pennsylvania5 contributions3 helpful votes
We have stayed at this Fairmont over the years many times. This is our first visit in a few years and what a gigantic disappointment! The hotel is in desperate need of renovation! It is clear that they are hanging on by a shoestring! Not even coffee service set up in the morning! It cost me $9 for two takeaway coffees from their restaurant. Very few in staff. I always looked forward to staying here, but NEVER again!! So many choices in Boston. There is no reason to stay here!
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tracy C wrote a review Jan. 2023
Malahide, Ireland9 contributions12 helpful votes
Hotel's Favourite
We (my husband and I) arrived on the 2nd January at approx 9:30pm and were staying one night, on our way home to Ireland. We had travelled from the West Coast and were exhausted. We were met at reception by a wonderful ambassador for the hotel called Alexandria. She was so friendly and welcoming it felt like we were coming home. Our room was stunning, and spacious. We ate in the hotel bar that evening and the food was delicious. The bar itself, is absolutely stunning. It was "old worldy" and the decor was beautiful. The next morning we had breakfast in the hotel bar again and the breakfast was absolutely delicious. Unfortunately the weather did not play ball on the 3rd and it rained all day. We went over to the Copley mall and the Prudential Center which has amazing shops and it right by the hotel. When it came time to leave, we were sad to leave the hotel. It is a very special place, with a wonderful atmosphere and amazing staff. I have recommended it to anyone who has listened, and I will definitely stay there again. Thank you to all in the Fairmont Copley Plaza!
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Date of stay: January 2023
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 3 weeks ago
Dear Tracy C, Thank you for your wonderful 5-star feedback! It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. Our guests are our top priority and our team is always available to help make your visit a truly world-class experience. It was our pleasure to have you as our guests again and we hope welcome you back soon! Thank you again. Warm Regards, Vanessa Kuo Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sebastian L wrote a review Jan. 2023
Boston, Massachusetts1 contribution
Great location, super pet friendly, and great staff. It is an old hotel however so just something to keep in mind nothing super modern but they are able to keep the environment super fancy. Enjoyed our stay there
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Date of stay: December 2022
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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brandon h wrote a review Jan. 2023
1 contribution
Our daughter recently had her wedding reception at the Fairmont Copley Plaza in Boston. The day was a fairy tale wedding in every way imaginable! This is only possible when you have the best of the best by your side and top-notch resources available. That is when we met Alice Fay, Wedding Event Coordinator. It was love at first sight! She was so friendly, kind and genuinely happy for all of us. It seemed too easy....too perfect... Well, I have to say to anyone reading this if you are looking for a smooth sailing wedding process please look no further! Alice Fay was made for this! She is the REAL deal. Never have I met anyone who wants to please a client more. Alice has quite the schedule....She has more than one wedding at times every week but yet made us feel like our wedding was the only one happening. Her level of care and concern is truly remarkable. I couldn't believe that emails and phone calls were returned within an hour or less and it was like that for the entire ten month planning process. When we would meet in person, she made it fun and personal and truly made us feel like family. After explaining the vision we had for this wedding, she suggested a list of vendors and resources that were the best of the best in the business. They had one goal....to please in every way possible. I have learned over the years, that despite people being good at what they do, sometimes they do not have an approachable way about them. The wonderful people we worked with did not disappoint. They were always available to brainstorm and meet in the space to get everything perfect. They succeeded. During the wedding Alice was AMAZING! She was on top of everything (yet in the background) and was so kind to our family and made sure all was going well. She truly doesn't miss a beat! Even the night before and morning of the wedding she was checking in with us making sure we had everything we needed. All the personal touches and loving texts as the wedding approached were over the top! That is why I had to write this review. She deserves this and a lot more. My daughter not only got the wedding of her dreams....we got ALICE as well.... A friend for life
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Date of stay: January 2023
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 4 days ago
Dear E5420BUbrandonh, Firstly, please accept our heartiest congratulations. We are absolutely honored you chose our hotel to serve as the backdrop for your daughter’s wedding day, and are so happy to hear that we were able to provide you with the perfect venue for your family’s celebrations. Thank you for all your kind words to our staff, and especially for Alice, our talented Senior Event Sales Manager. It was our pleasure to serve your families and your wedding guests, and we appreciate your 5-star recommendation. Please come back to visit us soon! Best regards, Vanessa Kuo Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ellen E wrote a review Jan. 2023
Most beautiful architecture of any Boston Hotel. Very comfortable and clean rooms . Excellent weekend brunch. Very friendly and efficient hotel staff from the doormen to the room cleaners- all were courteous and professional. Will stay there every time we come to Boston!
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 4 days ago
Dear daneN365oTP, It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your 5 star feedback for our staff and service! Our guests are our top priority and our staff is always available to help make your visit a truly world-class experience. It was our pleasure to have you as our guest and we hope welcome you back in the future! Thank you again. Warm Regards, Vanessa Kuo Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mark S wrote a review Jan. 2023
Londres, Royaume-Uni4 contributions1 helpful vote
I've stayed at The Fairmont Copley Plaza Boston hotel a few times now and it is my default hotel in Boston. I like the location very much and the rooms are spacious and comfortable. It's also a very good looking hotel. Rooms are starting to look a little tired though. The hotel could use more staff in the lobby area. When trying to make an enquiry or check in/check out, it took a long time to get served. I often had to reinitialise my room, key card as it often did not work. I like the gold lounge for breakfast and the evenings. It's a shame that we have to pay for any alcohol though. I understand this may be a law in the state, but the prices are too high.
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Date of stay: January 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Storyteller408282 wrote a review Jan. 2023
1 contribution
What a great time we had! Sophia (thanks for the magnificent upgrade) and ALL the staff really looked after us showing professionalism, knowledge, dedication, friendliness and big smiles. Thank you, thank you, thank you! Can’t wait to return very soon.
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Date of stay: January 2023
Location
Cleanliness
Service
Room Tip: Gold floor is really good especially the suites!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 1 week ago
Dear Storyteller408282, It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your 5 star feedback for our staff and service! Our guests are our top priority and our staff is always available to help make your visit a truly world-class experience. It was our pleasure to have you as our guest and we can’t wait to welcome you back in the future! Thank you again. Warm Regards, Vanessa Kuo Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brian2013Travel wrote a review Jan. 2023
Boston, Massachusetts41 contributions26 helpful votes
We celebrated a special anniversary for a dear friend this past week. The atmosphere, food and service at the Copley Plaza exceeded our expectations! Lauren coordinated the event and was professional and attentive. Our waitstaff and bartenders Angela, Ronnie, Julio and Gilbert made us feel right at home. Highly recommended!
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Date of stay: January 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 1 week ago
Dear Brain2013Travel, It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your 5 star feedback for our staff and service! Our guests are our top priority and our staff is always available to help make your visit a truly world-class experience. It was our pleasure to have you as our guest and we hope welcome you back in the future! Thank you again. Warm Regards, Vanessa Kuo Marketing Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dee065 wrote a review Jan. 2023
Worcester, Massachusetts8 contributions
We love the Fairmont Copley Plaza for its great beauty, history and wonderful staff. We were grateful to tuck in there for an overnight after a couple of long flights. And appreciated the beautiful Christmas tree!
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Date of stay: January 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 2 weeks ago
Dear Dee065, It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your 5 star feedback for our staff and service! Our guests are our top priority and our staff is always available to help make your visit a truly world-class experience. It was our pleasure to have you as our guest and we hope welcome you back in the future! Thank you again. Best regards, Vanessa Kuo Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
B R wrote a review Jan. 2023
1 contribution1 helpful vote
Vulgar, overcrowded, could not even get average service. Waited for 15 minutes for valet on arrival. Asked for car later and after ½ hour decided to take Uber or we would be late to our event. Could not get a drink. No minibar, room service wait 45 minutes. Could not get passed loud, drink crowd at bar. Room service breakfast. Food was stale and almost inedible.
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip: Really bad overall experience. Luckily we were only there for 1 night.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 2 weeks ago
Dear B R, My sincere apologizes for your recent experience at our hotel. Your visit certainly fell far below your expectations and ours. We would welcome the chance to discuss the challenges you encountered during your stay and will direct message you so we may work to restore your faith in our hotel. Thank you for taking the time to share your concerns. Best regards, Vanessa Kuo Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$239 - US$504 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont copley plaza boston hotel boston, fairmont copley plaza boston, fairmont boston, boston fairmont
LOCATION
United StatesMassachusettsBostonBack Bay
NUMBER OF ROOMS
383
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Fairmont Copley Plaza, Boston - UPDATED 2023 Prices, Reviews & Photos (MA) - Hotel - Tripadvisor

Frequently Asked Questions about Fairmont Copley Plaza, Boston
Which popular attractions are close to Fairmont Copley Plaza, Boston?
Nearby attractions include Boston Public Library (0.1 km), Back Bay (0.1 km), and Newbury Street (0.3 km).
What are some of the property amenities at Fairmont Copley Plaza, Boston?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
What food & drink options are available at Fairmont Copley Plaza, Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Copley Plaza, Boston?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Fairmont Copley Plaza, Boston?
Conveniently located restaurants include Mistral, Sorellina, and sweetgreen.
Are there opportunities to exercise at Fairmont Copley Plaza, Boston?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Fairmont Copley Plaza, Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Copley Plaza, Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Copley Plaza, Boston offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fairmont Copley Plaza, Boston?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Fairmont Copley Plaza, Boston?
Many travellers enjoy visiting The Printing Office of Edes & Gill (2.6 km), Old North Church & Historic Site (2.6 km), and Granary Burying Ground (1.5 km).