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Mandarin Oriental, Boston

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#13 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
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Mandarin Oriental, Boston
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646 Reviews from our TripAdvisor Community

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Showing 594: English reviews
Reviewed 17 November 2016

From check-in to check-out we had excellent service. Probably one of the best hotel beds and pillows I've ever slept on. I like that they have a separate tub and rain shower. Great location just a couple blocks from Back Bay T station and many shops in the area.

Review collected in partnership with this hotel
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Helpful?
Thank Aaron S
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Aaron S, Thank you for selecting Mandarin Oriental, Boston for your recent stay and for taking the time to share your kind words. We are delighted that you enjoyed your guestroom as much as you did, and that you found the mattress and pillow to be exceptionally comfortable. We hope that you have the opportunity to visit us again...

Mexico City, Mexico
Reviewed 16 November 2016 via mobile

It was great experience every detail, location, great restaurant Great everything, location and the MO great experience remain in first place to me I will be back definitely The only thing they have to change, they charge you the internet And for that quality of hotel they cannot charge you that service

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Helpful?
Thank chuzamudio2
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear chuzamudio2, Mandarin Oriental, Boston appreciates your feedback and for taking the time to post your review. We are always delighted to hear when we are able to exceed a guest's expectations in so many ways. We also appreciate you sharing your feedback regarding our Wi-Fi charges. Mandarin Oriental, Boston does provide our guests with 1gb high speed internet bandwidth,...

boston
Reviewed 15 November 2016

Fabulous hotel. Lovely rooms. Great food. Spa is the best in the city!! Rooms are very spacious and bathrooms are very modern. Staff warm and welcoming as well. Location is the best as you can walk outside to many shops and restaurants or stay indoors to go to the Prudential indoor mall without going outside!!!

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Helpful?
Thank BostonHeidi
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear BostonHeidi, Mandarin Oriental, Boston is honored and very much appreciates your incredibly kind comments. We are delighted to hear that you were able to enjoy the spa, our local area, your guestroom and amenities during your stay. We look forward to welcoming you back upon your next visit.

London, United Kingdom
Reviewed 13 November 2016 via mobile

Good size rooms and bathrooms with both bath and shower. Elegant and clean. Staff very helpful and friendly. Decent menu for in-room dining, breakfast served a la carte, not a buffet. Very nice lobby area with fire-place. Great location, very central. Just opposite Apple Store and adjacent to a shopping centre (direct access from the hotel). Quite a few hairdressing...

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Helpful?
Thank joanna k
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear joanna k, Mandarin Oriental, Boston is honored and very much appreciates your very kind comments. We are delighted to hear that you were able to enjoy the spa, our local area, your guestroom and amenities during your stay. Thank you for taking the time to post your review. We look forward to welcoming you back on your next visit...

DC, Beirut
Reviewed 13 November 2016

This is our second visit and there has been a HUGE HUGE improvement. The last time we stayed the rooms were wonderful but service was off. It seems they have a new manager and it really shows the improvement. Service was phenomenal. We loved our room--it was modern but very cozy and comfortable. The bathrooms are as good as it...

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Helpful?
Thank baci2003
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear baci2003, Mandarin Oriental, Boston is always excited to welcome back our return guests and we thank you for your very kind remarks and for taking the time to post your review. We are so happy to know that we exceeded your expectations during this visit and are delighted to hear when our colleagues exceed service expectations. On behalf of...

Kanata, Ontario, Canada
Reviewed 12 November 2016

I dined at Bar Boulud in the hotel and left a cardigan behind. I had to leave Boston the following morning and was unable to retrieve it. The restaurant had my cell number and called to say they'd given my cardigan to hotel security. The hotel's security staff went above and beyond in offering to ship it to me, then...

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Helpful?
Thank Lori C
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Lori C, We are always delighted when we have exceeded our guest’s expectations! Mandarin Oriental, Boston strives to be the best in all we do. Thank you so much for your kind remarks. We hope that you have the chance to stay with us the next time your travels bring you back to Boston.

Copenhagen, Denmark
Reviewed 3 November 2016

Simply the best chain of hotels in the world. We check out early from another hotel (Battery Wharf Hotel in Boston) because of horrible service. Chose to spoil ourselves with the last two days at the Mandarin. We had been there before and we were not disappointed. Simply outstanding service and quality of rooms.

Review collected in partnership with this hotel
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Thank christianwZ6889AV
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear christianwZ6889AV, Thank you for taking the time to review your recent experience at Mandarin Oriental, Boston. We always appreciate feedback from guests who have been able to experience our other Mandarin properties worldwide and are flattered to be considered one of your personal "bests". Mandarin Oriental, Boston prides itself on offering 5-star service and luxurious accommodations to our guests....

Cincinnati, Ohio
Reviewed 1 November 2016

Outstanding facility with exemplary service. Stayed in a Mandarin Corner Room of almost 500 square feet with very comfortable bed and furniture. Beautiful expansive marble bath. Staff was unfailingly welcoming and polite from check-in to restaurant to departure. Eclipses our former favorites, the Taj and Four Seasons.

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Thank Alfred Z
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Alfred Z, Thank you for selecting Mandarin Oriental, Boston for your recent stay and for taking the time to share your kind words. We are honored to be considered your new favorite hotel in Boston! We are simply delighted that you enjoyed our spacious Mandarin Corner guestroom and we could not be happier that our colleagues provided excellent service...

Ashland, MA
Reviewed 31 October 2016

We stayed at the Mandarin this past weekend for an overnight and had an enjoyable experience. Everyone from the check in process to room service and additional requests, everyone and everything was great. The hotel room was clean and beautiful which is very important to us because we do spend a lot of time in the room. We had a...

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Thank RST1977
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear RST1977, Thank you for selecting Mandarin Oriental, Boston for your recent stay and for taking the time to share your kind words. We are simply delighted that you enjoyed your stay with us and that you found our guest rooms to be so comfortable and clean. Also, we could not be happier that our colleagues provided excellent service to...

New York City, New York
Reviewed 27 October 2016

I recently stayed here on a trip to Boston and fell in love with it. The hotel staff was welcoming, kind and professional once I arrived. I stayed in a suite - the room was extremely clean which I always look at first when doing a walk through! A green tea was waiting in my room as I had requested....

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Helpful?
Thank Riki M
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Riki M, On behalf of the entire team at Mandarin Oriental, Boston, thank you very much for taking the time to post your kind review. We are so happy to know that you found your guestroom to be so comfortable and clean. Our colleagues work very hard to delight our guests on every level and we are happy that...

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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Bar Boulud
Bar Boulud
Cuisines: French
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
An intimate, luxurious hotel, Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region. Awarded both Forbes Five-Stars and AAA Five-Diamonds, Mandarin Oriental, Boston features 148 guestrooms and suites over 14 floors, delighting its guests with the finest facilities and service, innovative dining experiences and an unparalleled holistic Five-Star awarded spa. A short, 15-minute drive to Logan International Airport, Mandarin Oriental, Boston connects guests to the city's finest shopping, cultural venues and business institutions from its prime location in the heart of the chic Back Bay on Boylston Street. ... more   less 

Additional Information about Mandarin Oriental, Boston

Address: 776 Boylston St, Boston, MA 02199
Region: United States > Massachusetts > Boston > Back Bay
Price Range: $720 - $1,339 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Boston 5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Mandarin Oriental, Boston Hotel Boston
Hotel Style:
#2 Green Hotel in Boston
#4 Spa Hotel in Boston
#4 Business Hotel in Boston
#8 Romantic Hotel in Boston
#10 Luxury Hotel in Boston
#11 Family Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Boston staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from 4th floor--you hear people walking on floor above...non-stop.”
 of 5 bubbles marshallsmom, 19 Feb 2017 | Read review
“higher the better”
 of 5 bubbles RichardN121, 13 Jan 2017 | Read review
“rooms not facing the street are quieter”
 of 5 bubbles BostonHeidi, 15 Nov 2016 | Read review
“Get a room overlooking Boylston”
 of 5 bubbles baci2003, 13 Nov 2016 | Read review
“Fifth floor is good”
 of 5 bubbles JolyonG, 26 Oct 2016 | Read review
5 of 5