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AC Hotel by Marriott Boston Downtown

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Traveller (186)
Room & Suite (93)
Videos (1)
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About

#39 of 95 hotels in Boston
Location
Cleanliness
Service
Value
Travellers' Choice

If you’re looking for a family-friendly hotel in Boston, look no further than AC Hotel by Marriott Boston Downtown.

Nearby landmarks such as Acorn Street (1.5 km) and Faneuil Hall Marketplace (1.7 km) make AC Hotel by Marriott Boston Downtown a great place to stay when visiting Boston.

Rooms at AC Hotel by Marriott Boston Downtown provide a flat screen TV and air conditioning, and getting online is easy, with free wifi available.

In addition, AC Hotel by Marriott Boston Downtown offers a fitness center and a lounge, which will help make your Boston trip additionally gratifying. And, as an added convenience, there is parking available to guests.

While visiting Boston, you may want to try some tempura at one of the nearby restaurants, such as O Ya, Oishii Boston, or UNI.

Should time allow, Freedom Trail, Newbury Street, and Boston Tea Party Ships & Museum are some popular attractions that are within walking distance.

The staff at AC Hotel by Marriott Boston Downtown looks forward to serving you during your upcoming visit.

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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Convenience store
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Modern
Trendy
Languages Spoken
English
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.

Location

225 Albany Street, Boston, MA 02118-2201
AC Hotel by Marriott Boston Downtown
4.5
4.5 of 5 bubbles563 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The AC Hotel by Marriott Boston Downtown generally receives commendations for its attentive staff and spotless, modern rooms. Its prime location is a hit among guests who appreciate the easy access to downtown attractions and local dining options. However, some visitors have expressed concerns over the intrusive highway noise and the high costs associated with parking and accommodations, feeling the value doesn't match the price. Additionally, while the ambiance is considered vibrant, there are occasional remarks about a lack of warmth in the hospitality offered.
Location
Convenient
Atmosphere
Welcoming
Rooms
Modern
Value
Expensive
Cleanliness
Clean
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory
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B L wrote a review Apr 7
1 contribution
Stayed here for a night during a business trip. This hotel is a hidden gem. While there are "higher" end hotels to choose from, this one is a steal. Even with the busy street noise, they provide great white noise machines to assist. I will return.
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Date of stay: April 2024
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 6 days ago
Thank you for sharing your experience with us! We're delighted to hear that you discovered our hotel to be a hidden gem during your business trip. We understand that while there are "higher" end options available, we strive to offer exceptional value and service to our guests. It's great to know that our white noise machines helped to mitigate the busy street noise, ensuring a comfortable stay for you. We appreciate your intention to return and look forward to welcoming you back. Thank you for choosing our hotel, and we can't wait to host you again! Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jim S wrote a review Apr 7
Sutton10 contributions5 helpful votes
Great hotel mixed right in with shops, restaurants and whole foods in the Ink Block of Boston. Also a short walk to Chinatown. Hotel staff was great, especially the front desk and the staff in the breakfast room. Excellent value on the $21 buffet breakfast. You'll see what I mean. Best for me was easy off the highway and back on.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Self park close by for $24
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 6 days ago
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our convenient location in the Ink Block of Boston, surrounded by shops, restaurants, and the Whole Foods market. It's great to know that our proximity to Chinatown and easy access to the highway added value to your stay. We pride ourselves on providing excellent service, and we're delighted that our front desk team and breakfast room staff met your expectations. It's wonderful to hear that you found our $21 buffet breakfast to be of excellent value. We strive to offer quality dining options to our guests, and we're glad you appreciated it. Your feedback is important to us, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing our hotel! Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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omareliwi wrote a review Apr 3
Barnsley, United Kingdom44 contributions48 helpful votes
Bit of a mixed bag here. I arrived late following an Amtrak ride from New York and was initially allocated a room facing the freeway. Even in off peak hours, it is extremely noisy - and requested a move within 10 minutes of checking into the room. Robert on reception quickly obliged and put me across the corridor to the side facing the Whole Foods market. Happy Days. Rooms are very nice and modern and was very happy from there on out.......until..... My arrival back into the UK... I checked my statement and they had applied a £185 charge. It wasn't easy to get hold of the hotel via email, but eventually found an address via a rep on Twitter. I was told the charge was for 3 days parking. Very interesting, as I did not have a car....? I asked reception and the general manager ( Damien Delaunay) for an explanation as to what had happened. No response. Not great service really - were they expecting to just charge me and 'get away with it'? Not impressed. Location wise its about a 20 minute walk to down town, but access is a bit precarious to the freeway being in such close proximity. I should have chosen the Roxy near Chinatown as it had a better rate and better location, but thought the Marriot would shine - but it did not.
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Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 1 week ago
Dear omareliwi, I sincerely apologize for the inconvenience and discomfort you experienced during your stay at our hotel. It is never our intention to let our guests leave dissatisfied, and I regret that we fell short of meeting your expectations on this occasion. We are committed to providing exceptional service and ensuring a pleasant stay for all our guests. Please know that we take your feedback seriously and will take immediate steps to address the issues you've raised to prevent similar occurrences in the future. We value your business and hope to have another opportunity to serve you better in the near future. Warm regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Graeme S wrote a review Mar 2024
1 contribution
Great location with some really good restaurants close by. Clean facility with nice sized, and clean rooms. Good access to the highway. Rachel at the front desk was very friendly and helpful, and Crystal in the bar was great company and provided great service
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 1 week ago
Dear Graeme S, Thank you for staying with us and your amazing feedback. I have shared your comments with the team and especially Rachel and Christel. Thank you very much for them. We definitely hope to welcome you again at the hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Odette P wrote a review Mar 2024
1 contribution
No service in the morning, new American age ! There is nothing if you don’t ask for, and even if you do…you’ll probably won’t get it, Well if I have to write just to get posted here it is ! So I come from Venezuela, I travel a lot, I do not get that I have to write 200 words to get published! But here I am ! traying!
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 2 weeks ago
Dear Odettep371, Thank you for taking the time to share your experience. We deliver service in room every other day. It is a Marriott standard. However our room is welcoming every request for daily service. I am very sorry for falling short on your expectations. I hope you would give us another opportunity to welcome you at the hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Billy W wrote a review Mar 2024
1 contribution
First off this hotel was located closer to PaxEast than originally anticipated. The staff was very polite and welcoming valet was a plus being that parking is limited. Close to a shopping center and the downtown area was beautiful. Being that it rained mostly during my time out i must revisit to get a better sense of the town and things to do. But this will be my first option when choosing a place to stay
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded 2 weeks ago
Dear Billy W, Thank you for staying with us and sharing your feedback. I wish I could change weather for you ! We highly appreciate your feedback. We cannot wait to welcome you again at the hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jorge lostaunau wrote a review Mar 2024
Quebec City, Canada3 contributions1 helpful vote
The most disappointing experience when entering the hotel, the people at the reception The worst attention we have received in a Marriott hotel. We have travelled all over the world and I have never received this terrible reception service (on March 15, we arrived and the person on duty at 2 pm was very aggressive, problems when we wanted to park our car, on March 16 when we went to reception in the morning to change the keys the person on duty in the morning shouted at my daughter in a derogatory manner, in reality we will never return to this Marriott. Even though my wife is a manager in the Marriott chain. What I must highlight is the excellent service of the husekeping staff. Jorge lostaunau
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Date of stay: March 2024Trip type: Travelled with family
Room Tip: Be prepared to fight with the reception staff.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Rachel DeMarco, Guest Services / Front Office at AC Hotel by Marriott Boston Downtown
Responded 3 weeks ago
Dear guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team and use this as a training to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, RACHEL DEMARCO Front Office Manager rdemarco@colwenhotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andres72423 wrote a review Mar 2024
Bridgeport, Connecticut2931 contributions510 helpful votes
+1
The hotel was perfect. We came to see a Broadway show and the proximity to the theater district was perfect. It was literally a 15 minute walk. The hotel was very clean and welcoming. They had a nice lounge and bar area in the lobby. The room were super clean and very comfortable. Our room had a sitting area with a couch and comfortable bed. The bathroom was very large with a very nice walk in shower. The next time we come to see another Broadway show, we will definitely use this hotel again.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: Very near to the Theater District
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Colwen Management, Owner at AC Hotel by Marriott Boston Downtown
Responded 4 weeks ago
Dear Andres, Thank you for reviewing us! We are glad that you enjoyed your time here and we could accommodate you throughout your stay! We are thrilled to hear you were satisfied with our clean and comfortable spaces along with our relaxing lounge area! We look forward to seeing you again in the near future! Sincerely, AC Hotel by Marriott Boston Downtown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jessica B wrote a review Feb 2024
New York2 contributions1 helpful vote
We came to Boston for a volleyball tournament and out of our entire organization, our team was the only one placed here. We had to Uber to/from the convention center at an additional $40.00 per day because their hotel shuttle Wouldn’t accommodate us and was for use to/from the airport. With so many choices in Boston I would avoid this hotel if at all possible. Customer service is nonexistent and any experience you have with staff is miserable. We had luke warm water for the shower with no water pressure, toilet and sink slow draining, one small trash can in the room and when asked for garage bag was told they didn’t have one on them and couldn’t be bothered to bring one back. When asked about parking, we were told only option was valet parking. This was the worse valet parking EVER, car was parked in one spot all weekend and upon checking on to leave Sunday morning they had moved our car blocks down the street. We had to wait 20 minutes for them to return the car and then an additional 20 minutes for them to return your key. Would have totally expected much better service for $260/night plus $30.00/night parking.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: No pool
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Damien Delaunay, General Manager at AC Hotel by Marriott Boston Downtown
Responded Feb 29, 2024
Dear junebug79NewYork, Thank you for taking the time to share your experience with us. We are extremely sorry to fall short on your expectations. Unfortunately the hotel does not provide shuttle service. I am sorry if you had wrong information when booking your room for the volleyball convention. I have shared your comments about the lukewarm water and the drain to our engineering team to prevent your situation to happen again. Sunday morning was extremely busy to retrieve a car, valet and front desk advise about the wait time however this one can be extended due to high volume of requests. We hope you could give us another opportunity to welcome you at the hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Max C wrote a review Feb 2024
1 contribution
Ended up staying here for a few nights as a getaway, loved everything about the hotel. I remember talking to valet I believe the name was Patrick, he was super friendly with starting conversation, and was extremely efficient. Although I only stayed a weekend, I will definitely be back again!
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cynthia M, Public Relations Manager at AC Hotel by Marriott Boston Downtown
Responded Feb 24, 2024
Dear Guest, We are so happy you had a great stay and our valet Patrick was so friendly and efficient. Our team is the best and we really appreciate when guests comment. Glad you enjoyed the weekend and we look forward to your next stay. Sincerely, AC Hotel Marriott Downtown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$333 - C$594 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMassachusettsBostonSouth End
NUMBER OF ROOMS
205
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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AC Hotel by Marriott Boston Downtown - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about AC Hotel by Marriott Boston Downtown
Which popular attractions are close to AC Hotel by Marriott Boston Downtown?
Nearby attractions include SoWa Open Market (0.3 km), SoWa Art + Design District (0.3 km), and The Art of Paul Pedulla (0.4 km).
What are some of the property amenities at AC Hotel by Marriott Boston Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at AC Hotel by Marriott Boston Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at AC Hotel by Marriott Boston Downtown?
Yes, parking is available to guests.
What are some restaurants close to AC Hotel by Marriott Boston Downtown?
Conveniently located restaurants include Myers + Chang, Oishii Boston, and Bar Mezzana.
Are there opportunities to exercise at AC Hotel by Marriott Boston Downtown?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at AC Hotel by Marriott Boston Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at AC Hotel by Marriott Boston Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does AC Hotel by Marriott Boston Downtown offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to AC Hotel by Marriott Boston Downtown?
Many travellers enjoy visiting Bites of Boston Food Tours (0.8 km), The Printing Office of Edes & Gill (2.4 km), and Old North Church & Historic Site (2.4 km).