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The Ritz-Carlton, Boston

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#25 of 83 Hotels in Boston
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The Ritz-Carlton, Boston
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690 Reviews from our TripAdvisor Community

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Showing 655: English reviews
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London
Reviewed 1 week ago

The Ritz is perfectly located in Boston. It has a qwerky layout that utilise all the space to its best. The small reception is not matching the big warm hared welcome you receive once you walk in the door. Stunning lobby bar and the perfect hiding place from the craziness that is outside. Very close to all the shops as...

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Helpful?
Thank Frikkels
MrTimTerceira, General Manager at The Ritz-Carlton, Boston, responded to this review

Dear Frikkels, Sincere thanks to you for your thoughtful review of The Ritz-Carlton, Boston. It is so good to hear that you truly enjoyed your visit, and that you experienced the warmth of the hotel, from the central location within the city, to the comfortable rooms and relaxing and refined facilities, and the genuine, personal care provided by our ladies...

Baltimore
Reviewed 2 weeks ago

Excellent weekend stay. Beautiful 1 BR suite. Terrific service throughout our stay. Convenient location. Amazing Equinox Gym attached to the property (a small fee, well worth it). We had a great time.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank christinemE8478OJ
MrTimTerceira, General Manager at The Ritz-Carlton, Boston, responded to this review

Dear christinemE8478OJ, Thank you for taking the time to review your recent visit to The Ritz-Carlton, Boston. I am glad to hear you enjoyed your stay, with exemplary service as provided by our ladies and gentlemen throughout the hotel; beautiful facilities and convenient location for your visit to Boston; and use of the adjacent Equinox Sports Club which is second...

New England, USA
Reviewed 2 weeks ago

Checked in for one night and was provided with a room that was threadbare, had stained furniture and carpets, was poorly decorated, and downright depressing. Complained and was relocated to a renovated room that was much smaller, and had only one armchair and a desk chair, instead of sofa and arm chair-- but at least the furniture was clean! The...

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Helpful?
2Thank Trepidation1
MrTimTerceira, General Manager at The Ritz-Carlton, Boston, responded to this review

Dear Trepidation1, Thank you for staying with us and for taking the time to share your feedback - it is greatly appreciated and valued. I apologize for the less than exceptional experience on your recent visit and ask that you contact me at your convenience so I may have the opportunity to do so in person and learn more about...

charlotte, nc
Reviewed 3 weeks ago

We were in town for one night and decided to do it right and stayed at the Ritz. We were lucky enough to have club level, but I believe the service would have been amazing no matter what. The Club Lounge was fabulous. There was someone there every time you needed something - which wasn't often because they supply so...

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Helpful?
Thank mibell
MrTimTerceira, General Manager at The Ritz-Carlton, Boston, responded to this review

Dear mibell, What a pleasure it is hear of your recent visit to The Ritz-Carlton, Boston! Thank you for taking the time to review your experience. I will proudly share your kind words with our Ladies and Gentlemen who took such wonderful care of you throughout the hotel in general, in the Club Lounge in particular, and specifically Danny at...

Buffalo, NY
Reviewed 18 March 2017

Having stayed here numerous times, I truly appreciate the staff and sense of care they have in treating clientele. Each time I have stayed here I felt like I was important customer and interactions with staff prove that to be the case. I understand renovations on rooms have begun but in no way do you feel like you are suffering....

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Helpful?
Thank RobBflo1
MrTimTerceira, General Manager at The Ritz-Carlton, Boston, responded to this review

Dear RobBflo1, Thank you for completing a review of your recent stay at The Ritz-Carlton, Boston. Our ladies and gentlemen throughout the hotel take tremendous pride in sincerely and personally welcoming each and every guest, and it is good to hear you experienced that first-hand. Our redesign is underway and we look forward to welcoming you back to see the...

Boston, Massachusetts
Reviewed 18 March 2017

Outstanding experience! Of all the 5 star hotels in Boston, the ritz is the best! The service was amazing and we felt very well cared for throughout the entire stay. Fitness center is great, rooms beautiful and comfortable- wonderful bathrooms with soaking tub,

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Diannejeana
MrTimTerceira, General Manager at The Ritz-Carlton, Boston, responded to this review

Dear Diannejeana, Thank you for taking the time to comment on your recent visit to The Ritz-Carlton, Boston. From the warm welcome provided by our dedicated ladies and gentlemen, to the relaxed and warm ambiance of our comfortable rooms, bathrooms and facilities, it is truly wonderful to hear how much you enjoyed your stay. Warm regards, and looking forward to...

Durham, North Carolina
Reviewed 14 March 2017

The service we received at the Ritz-Carlton in Boston was amazing! The rooms were clean, spacious, and modern. The staff was friendly and attentive. The hotel is also located very close to the T line, which makes it much easier to get around town.

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Helpful?
1Thank GuidoAndGomez
MrTimTerceira, General Manager at The Ritz-Carlton, Boston, responded to this review

Dear GuidoAndGomez, Thank you for your comments regarding your recent stay. I am pleased to hear that our ladies and gentlemen provided you with such fine service, and that you found our central location and relaxed ambiance and refined facilities convenient and comfortable. We hope to have the opportunity to welcome you back again soon. Thank you for taking the...

Portland, Maine
Reviewed 13 March 2017

I was very dissatisfied with the room and found this hotel overpriced for what you get in return. The restaurant is very expensive for average food and the drinks in the lounge are also overpriced. If you are looking to treat yourself to a stay in an upscale hotel, the Ritz-Carlton is not for you.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank bridgetkinner
TimTerceira, General Manager at The Ritz-Carlton, Boston, responded to this review

Dear bridgetkinner, Thank you for staying with us and for taking the time to share your feedback - it is greatly appreciated and valued. I apologize for the less than exceptional experience and ask that you contact me directly at 617-574-7104 or tim.terceira@ritzcarlton.com so I may have the opportunity to do so in person and learn more about your experience....

Boston, Massachusetts
Reviewed 7 March 2017

The team at the Ritz Boston standout from others! They were more than helpful and bent over backwards to make me welcome and truly make a bad day a great day! I had been in a situation that I checked out and the team was able to check me back in after having plans fall apart. They were amazing. They...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Jackie S
MrTimTerceira, General Manager at The Ritz-Carlton, Boston, responded to this review

Dear Jackie S, It is good to hear that our ladies and gentlemen were able to take such good care of you in the bad situation you mentioned. At The Ritz-Carlton, we always aim to fulfill even the unexpressed wishes and needs of our guests and I am so pleased we were able to do so with you, making you...

Roseland, United States
Reviewed 6 March 2017

Staff in public areas was solicitous, efficient and friendly. Food in dining room was very good, though it really looked more like a coffee shop than a Ritz Carlton dining room. Our room was so drab and uninviting that it ruined our stay. We love hotels and the glamour they convey. Ritz Carlton Boston certainly missed the mark.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Matt L
TimTerceira, General Manager at The Ritz-Carlton, Boston, responded to this review

Dear Matt L, Thank you for staying with us and for taking the time to share your feedback - it is greatly appreciated and valued. I apologize for the less than exceptional guest room experience and know that a member of my team is already in the process of reaching out to you. They too want to apologize and share...

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Staying in Downtown

Neighbourhood Profile
Downtown
The largest area of the city, Downtown is rich with historical and iconic sites in Boston. Stroll through one of Boston’s most famous green spaces, the Boston Public Gardens, check out and make way for duckling statues, picnic under a beautiful tree overlooking the pond, and walk over the iconic footbridge where, during summer time, you will catch a swan boat toting children and eager tourists through the pond. Have your camera ready to capture its peaceful beauty in the middle of a bustling city. Continue on through the Gardens and take in some open green space at the Boston Common, where you can spend time throwing a frisbee, sitting on a park bench, or, in the winter time, skating on the frog pond. Head north from the end of the Common to see the golden dome of the State House, and travel through government center to Quincy Market and Faneuil Hall, both a historic and popular destination worth a quick visit for a first time to Boston. Head to Long Wharf to visit the Aquarium, or catch a boat to Charlestown or even Cape Cod.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Ritz-Carlton, Boston is located in the heart of Boston's vibrant midtown, just steps from the theatre and financial districts. This modern 193-room hotel features 43 suites and The Ritz-Carlton Club rooms. Located just steps from the Freedom Trail, the hotel is also convenient to the historic Opera House. The most up-to-date technology includes in-room high-speed wireless Internet access for up to six devices as well as HD plasma screen televisions, meeting space with plasma display screens, and complimentary wireless Internet connectivity in The Ritz-Carlton Club Lounge and the hotel lobby. The Ritz-Carlton, Boston has been awarded the prestigious AAA Five-Diamond Award and has been named to Travel + Leisure's World's Best Hotels List several times and is one of Conde Nast Traveler's Top 100 U.S. Hotels. The hotel offers direct access from guest elevators to Equinox Sports Club, a world-class 114,000-square-foot fitness and sports complex featuring basketball courts, squash, junior Olympic pool and complete spa and salon facilities. The hotel's cocktail venue, Avery Bar, reflects a refined, elegant sensibility tempered with midcentury-inspired forms, furniture and lighting. The space is a modern, sophisticated design for hotel guests and local residents longing for a more stylish and relaxed feel. The hotel's restaurant, Artisan Bistro, offers fresh local and seasonal dishes, using native ingredients with subtle bistro influences. ... more   less 

Additional Information about The Ritz-Carlton, Boston

Address: 10 Avery St, Boston, MA 02111-1005
Region: United States > Massachusetts > Boston > Downtown
Price Range: $916 - $1,447 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Boston 5*
Number of rooms: 193
Reservation Options:
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Also Known As:
Ritz-Carlton Boston Common Hotel Boston
Ritz Boston
Boston Ritz-Carlton
Hotel Style:
#7 Spa Hotel in Boston
#17 Luxury Hotel in Boston
#18 Business Hotel in Boston
#21 Family Hotel in Boston
#30 Romantic Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Boston staff and other travellers.
3 questions
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Long Island NY
10 months ago

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Questions? Get answers from The Ritz-Carlton, Boston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It is worth to go for the club access”
Frikkels, 11 Apr 2017 | Read review
“Try a newer hotel.”
  • arm of sofa in room
  • menu under glass of desk
  • nightstand with radio
Trepidation1, 4 Apr 2017 | Read review
“High floor, overlooking the Boston Common”
barbboston, 6 Feb 2017 | Read review
“Ritz Club Level will significantly improve your stay.”
AlvinMonk, 2 Jan 2017 | Read review
“Upper floors are a bit quieter”
226marshallc, 30 Dec 2016 | Read review
5 of 5