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The Ritz-Carlton - Boston

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Traveller (262)
Room & Suite (213)
Dining (37)

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About

#53 of 95 hotels in Boston
Location
Cleanliness
Service
Value
The Ritz-Carlton, Boston is located in the heart of Boston, Massachusetts' vibrant midtown, just steps from the theatre and financial districts and overlooking Boston Common. This modern 193-room luxury hotel features 43 suites and The Ritz-Carlton Club rooms. The most up-to-date technology includes in-room high-speed wireless Internet access for up to six devices as well as HD plasma screen televisions, meeting space with plasma display screens, and complimentary wireless Internet connectivity in The Ritz-Carlton Club Lounge and the hotel lobby.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Adult pool
Fitness classes
Restaurant
Breakfast available
Breakfast in the room
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Salon
24-hour security
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Fireplace
Minibar
Cable / satellite TV
Bath / shower
Housekeeping
Private balcony
Room service
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Luxury
City View
Languages Spoken
English

Location

10 Avery Street, Boston, MA 02111
The Ritz-Carlton - Boston
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Katherine Y wrote a review Mar 2024
2 contributions
Lovely staff. Late check out offer a nice plus. Free access to equinox a big plus. At $800+ a night there should be a coffee machine or mini bar in the room. I understand the need to make money down in the restaurant but a free cup of joe or tea in my room wouldn’t hurt.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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lisa a wrote a review Mar 2024
2 contributions3 helpful votes
We loved our time here. Came in for a Celtics Game, St Patricks Day weekend and my husbands 50th. Can not say enough about the people that work here. Everyone from the door guys like Danny or concierge department Ryan, Julia and Patrick who helped book a car service from airport, decorated the room for my husbands birthday invited us to a whiskey tasting and just doing nice things to make our stay enjoyable. The are awesome! We stayed on 12th floor where we had the lounge option and I must say this is the best lounge I've ever had access to. There were drinks and snacks all day long it was so great to have this amenity. If you can splurge do this! This hotel is also clean, beautiful and location is perfect for everything. Beds were so comfortable as well! We will definitely come back!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Happado wrote a review Mar 2024
Greenwich, Connecticut215 contributions66 helpful votes
Had a weekend getaway to the Ritz and it was great. The room was comfortable and spacious. The service was great. The whole thing was just the best. I will say that they undersold the room. They said it was a city view but we have a nice view of the park. Would highly recommend.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: The Equinox is attached. Clean and large, it was very nice.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kevin V wrote a review Jan 2024
1 contribution1 helpful vote
I was in town for business. Also, please know that my family and I have been loyal to the Ritz brand for years. I have never left a bad review, but this certain Ritz fell short to everything this Iconic and legendary brand is known for. As I arrive to The Ritz in Boston from my trip in Spain, I am first received my no one checking me in and a lady on the computer. I did a cough and she glanced up and went back to her computer. Only when I firmly said “Are you servicing anyone” she looked at me and said of course have a seat in a disturbed tone. I mean, I’m just trying to check in Once I arrive to my room, it smells of that of mildew or left over towels. I quickly just remove my overcoat and lie down. I’m jet lagged and haven’t slept in 22+ hours. As I get energy to shower before I fully immerse into a deep sleep I get into the bathroom and behold, 4-5 wet/damp towels on behind the door. I just shake my head and grab the ONE towel left. I have zero energy (literally) to complain or call. I need sleep and have a business dinner at 8:00PM and needed to sleep a couple of hours. But this was absolutely disgusting to say the least. On the way to dinner I ask the front desk for a turnover, hoping I get a clearer and stocked room…nope, I get back later that night with absolutely nothing cleaned or stocked much to my avail. I wake up the next morning and ask a friend to come by the room so we can go over a pitch. I order us room service…it took them 1hr and 14 minutes. The room arrived cold and with several times missing. By this time I have had enough and start looking into staying at another place while having to prep for a meeting that evening. And here’s what truly caused for me to write this review; As we checkout, my friend needed to go pick her son up at 5:00PM, we get to the valet THIRTY minutes before hand..it took them 1hr and 20 minutes to bring her car out. She had to find someone to pick her son up, didn’t get to the birthday party they had planned on going to, where she was in charge of bringing certain items, and something she and her 5 year old son were looking forward to for weeks. She even started crying, some workers and even a manager came out to console her and said they would be in touch to see what they could do. Needless to say, much like the turndown service, breakfast, and reception, that was ignored as well. This location is in dire need of change and just needs to do better. Great bar/Lobby- It was. Christmas time and the decorations were beautiful and festive. I did decide to stay at the W the next night (blew the ritz out of the water with service and cleanliness) and the next trip I had in Boston (two weeks later- December 20-23) I opted to stay at The Raffles, and my oh my…do they make The Iconic Ritz seem like a Courtyard. Again, huge Ritz loyalist from a child and I hate having to write a negative review. Thank you. My stay was Dec 1-Dec 2 (it was suppose to be Dec 1 - Dec 3)
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Don’t hold your breathe to be blown away or to expect that level of service from this location.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ricardo Verdan, Other at The Ritz-Carlton - Boston
Responded Jan 30, 2024
Dear Mr. Kevin V., I sincerely apologize for your disappointing experience during your stay at The Ritz-Carlton Boston. Your feedback is crucial to us, especially as a loyal guest of the Ritz Carlton brand, and I am truly sorry for falling short of the standards that we take personal pride in and expect from our ladies and gentlemen. I would appreciate the opportunity to discuss your experience. Please let me know a convenient time for you to connect, and I will address your concerns personally. Once again, I apologize for the inconvenience caused during your stay, and I look forward to the opportunity to regain your trust. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jeremymichael2018 wrote a review Jan 2024
Miami, Florida89 contributions76 helpful votes
I believe this to be my fourth time here and for me this is just ideal. Currently in the middle of a perfect 2 night stay. It’s on a “quiet” small side street in Downtown Boston by the Boston Common- which is a quiet area at night. It’s in a very well-built tower and the rooms are all on high floors. Easy walk to Copley Sq. and Newbury Street. The rooms are very comfortable and well-appointed. I can’t tell you the last time I’ve stayed at a Ritz Carlton and actually had the real Frette slippers in the closet but here yes! Also, I stay at Ritz Carltons ALL THE TIME- and never get upgraded (aside from Barcelona) which is fine because when I need a better room, I just pay for it but I actually got an upgrade here for this stay, which was appreciated. There is an “Equinox Sports Club” gym in the Tower on one of the lower floors which is just so convenient especially on a day like today that’s 20° outside! And it’s a “sports club” version of the Equinox which entails that it’s huge and all encompassing. For this stay, -special mentioned to Kenny at the front door and Alex at the front desk.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gray R wrote a review Jan 2024
Hilton Head, South Carolina9 contributions3 helpful votes
Norman, Ryan and the Rooms team delivered impeccable service at the absolute cleanest hotel in the District. Shaq and the Artisan team delivered a memorable NYE dinner for my wife and I. Thank you all! Gray & Jennah Rains
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Adrian M wrote a review Dec 2023
1 contribution
Family trip with four people, and we stayed in two Club Level suites (Executive King Club, and Luxury Suite Club Access) from 12/23/23 through 12/25/23. Service in the Club Room completely misses the mark for the price/value proposition; food is not good, hot food is left uncovered for hours and is consequently dried out. Employees in the Club Room are hit-or-miss in their professionalism and their motivation to provide a "special" experience, which is how the Club Floor, and the Ritz Carlton, are branded. The same goes for the bellhops, some are outstanding, but this was overshadowed by a bellhop who stood around with his hands in his pockets when it was time to load suitcases in the car and assist my elderly handicap aunt, and then he decided to get into a verbal altercation with me to intimidate me into tipping him. Needless to say, it didn't work, and he received some real time customer feedback. Overall, not worth the price. We stayed for three nights on the Club Floor last year and were underwhelmed then, so we shortened our stay to two nights this year, and gave it another chance. We will shorten our stay to zero nights next year!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alberto Aguilar, Guest Services / Front Office at The Ritz-Carlton - Boston
Responded Dec 28, 2023
Dear S9639FCadrianm, I understand your time is valuable, so I thank you for taking the time to share your recent experience at our hotel. I sincerely apologize for the shortcomings you encountered during your stay, especially concerning the quality of the club lounge services and the disappointing experience during check-out. Your feedback regarding the Club Room and service lapses has been taken seriously, and we deeply regret any inconvenience this has caused. I have reached out to you on a separate email, so I look forward to hearing back from you. Warms Regards, Alberto Aguilar - Rooms Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ellie Travels wrote a review Dec 2023
Tuscaloosa, Alabama5 contributions
We had an all around great experience at the Ritz Boston. We got a good deal for the club lounge upgrade, which had exceptional food, drink and service. They even serve lunch there. My kids loved the snack bags. Great location. Very calm environment.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ssuehanna wrote a review Dec 2023
Milford, Iowa1 contribution
Betsy with Guest Relations was awesome to work with. She helped me with a surprise and went over the top. She responded quickly to emails and phone calls. She helped make the trip special right from the start. THANK YOU!!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Wrldadvent wrote a review Nov 2023
Toronto, Canada423 contributions165 helpful votes
This Ritz has a homey feel like a comfortable old home, not opulent nor dazzling. The feel is relaxing, quiet and comfie, and makes you feel at home while away. The service is excellent, staff are well trained and rooms are quite spacious. I asked for a coffee machine and it was quickly provided, receiving an abundant number of pods refreshed daily. Very convenient location quite close to the airport, walking distance to the park, Shopping on Newbury etc. Highly recommend.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$990 - C$1,438 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton boston common hotel boston, ritz boston, boston ritz-carlton
LOCATION
United StatesMassachusettsBostonTheater District / Downtown / Downtown Crossing
NUMBER OF ROOMS
193
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The Ritz-Carlton - Boston - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about The Ritz-Carlton, Boston
Which popular attractions are close to The Ritz-Carlton, Boston?
Nearby attractions include Freedom Trail (0.3 km), Bites of Boston Food Tours (0.1 km), and Escape The Room Boston (0.2 km).
What are some of the property amenities at The Ritz-Carlton, Boston?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, Boston?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Boston?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Boston?
Conveniently located restaurants include Cafe Bonjour, The Q, and Thinking Cup.
Are there opportunities to exercise at The Ritz-Carlton, Boston?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Is The Ritz-Carlton, Boston located near the city centre?
Yes, it is 0.6 km away from the centre of Boston.
Are any cleaning services offered at The Ritz-Carlton, Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, Boston offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.