Embassy Suites by Hilton Boston at Logan Airport
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About
#70 of 98 hotels in Boston
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Embassy Suites by Hilton at Boston Logan Airport is a newly-updated hotel with a modern look, an on-site bar and grill (local laws apply), as well as complimentary breakfast and complimentary Evening Reception Monday - Thursday (local laws apply). Enjoy spacious 2-room suites, with Executive Suites available for your next business trip to Boston. Complimentary airport shuttle is available (advance scheduling and other restrictions may apply).
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Wifi
Paid wifi
Hot bath
Indoor pool
Heated pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish, Italian
Location
58Somewhat walkable
Grade: 58 out of 100
79Restaurantswithin 1 km
12Attractionswithin 1 km
Contact
207 Porter Street, Boston, MA 02128
Getting there
AirportBoston T6 min
MaverickBoston T9 min
Rental CarsSee all Boston car hire
3049Reviews68Q+A100Room tips
Reviews
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Air a bit cold for a walk w/luggage from Logan to hotel, so a call to front desk brought me in touch with Porter - great guy, patient, walked me through catching the hotel shuttle while dealing w/other calls (I could hear). Thanks, man! Check-in, room, fitness room all great.
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Date of stay: January 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Trip66610793590, General Manager at Embassy Suites by Hilton Boston at Logan Airport
Responded 3 days ago
Thank you for the excellent rating, davesH7569UX! It's fantastic to hear you enjoyed your stay at Embassy Suites by Hilton Boston at Logan Airport so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our friendly staff, great fitness center and efficient check-in process is much appreciated! Thank you for taking the time to share. We look forward to hosting you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Recently stayed at the Embassy Boston Airport . The hotel and room were very clean. Hot breakfast included and there is a large lobby area for seating. It would have been nice to have bottled water offered in the morning. All hotel employees we encountered were very friendly and helpful. Some rooms with [distant] city view. The hotel provided 24 hr shuttle service to/from BOS airport. If driving there is limited parking, additional charges, at the hotel. I believe the parking is valet only. We hired a car prior to visiting Boston and dropped it at the Boston Airport car rental facility. From the car rental facility it’s a short, maybe 5-Minute walk to the hotel. Very easy, just around the corner. It would be equally easy to rent a car for a day trip from the hotel. The metro is a safe, short walk across a public park, 5-minutes. This is the Airport Station (Blue Line) and is two stops to downtown Aquarium Station, three stops to State Street station, so it was very easy getting into the city. Cost each way $2.40 unless you have a student or senior card. At the Airport Station, the metro rep was handing out free loadable metro cards. Once preloaded we could travel without purchasing a ticket each time. Very easy to connect, without additional charges, to other line to get to other parts of the city. There is not a lot of restaurants in the immediate vicinity, but we walked about 20 minutes to find good cafe style restaurants and a couple of groceries. Most in the vicinity of Maverick Station. Although this hotel is removed from downtown, it is much more affordable with quick city access. We will definitely stay here again when visiting Boston.…
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
14 Helpful votes
Helpful
Response from Trip66610793590, General Manager at Embassy Suites by Hilton Boston at Logan Airport
Responded Jun. 1, 2021
Thanks for the wonderful review! We're thrilled you had such a fantastic stay at Embassy Suites by Hilton Boston at Logan Airport! It's excellent your room was refreshed properly and that you appreciated our comfortable and clean facilities. That's what we like to see! We strive for excellence and your praise lets us know we're doing our job! We look forward to seeing you again soon for another fantastic experience! Have a beautiful day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location close to the airport and only a few stops on the subway to downtown. I personally just got the airport shuttle to the airport subway station and walked to the hotel from the subway (less that 5 minutes with luggage). The hotel does do a shuttle but I overheard many times the front desk telling people who called to be picked up it would be 20-30 minutes. It look me less than 10 making my own way. Room was clean and functional, though a little dated. Initially I was assigned a room on floor 2 overlooking the central atrium. Avoid these as I found noise from the atrium (restaurant and bar) could be heard in the room. Staff moved me when I asked to an outside facing room. Breakfast had a good selection however be aware that on both mornings the ‘made to order eggs’ station did not start until 07:30-8am ish. Slightly disappointing that they don’t state that this does not start when breakfast does at 6am ish The other disappointing thing is that as the atrium is so vast it is quite chilly. That means any hot food, breakfast etc gets cold quite quickly. They either need that area heated better or serve piping hot food rather than ‘plate warm’. Pool and hot tub were nice, with a good size changing room. In the immediate area there are a few small grocery stores and it’s a short walk to the harbour/Piers Park. Seemed safe enough during daylight but the front desk did advise caution after dark. I’d certainly stay here again.…
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Trip66610793590, General Manager at Embassy Suites by Hilton Boston at Logan Airport
Responded 4 weeks ago
Thank you for taking the time to share this 4/5 review, Revatron! We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our ideal location, clean accommodations, and breakfast selection. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall a very quality stay. Good breakfast, super clean rooms, and very friendly staff, but that was up until the last 5 minutes. We had left our luggage in the luggage room as we were out on the city that final day. Upon coming back and trying to grab our luggage, superhero Alex was there to try and protect the day. I left my suitcase with my backpack as well as did my friends that were with me and the strap was connected to both luggage and backpack, meaning I only had one ticket for both bags. Well while grabbing said luggage, Alex grabbed a hold of my bag and told me I am only allowed to take one bag since I only had one ticket despite the fact that they were both numbered the same and connected and I had to rip it from him to take it then as my friends tried doing the same as me, he kept us in the door and said its not okay to steal someone's luggage and kept them in there until they showed proof of something in the bag. Thank goodness Alex was there to accuse me of stealing my own luggage cause I do not know what I would have done if he wasn't protecting me from me. Overall ruined the whole entire stay and experience for him holding us basically hostage with our own belongings and accusing us of stealing. …
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Date of stay: December 2022Trip type: Travelled with friends
Value
Location
Service
Room Tip: Easy to get to city, 5 minutes to city on tram
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Trip66610793590, General Manager at Embassy Suites by Hilton Boston at Logan Airport
Responded 4 weeks ago
Thank you for sharing your feedback, clarkkid01. It's unfortunate to hear you weren't satisfied with your recent experience, as we strive to provide all of our guests with a wonderful experience from beginning to end. We take the security of our guests very seriously and please know we will address your feedback with our associate promptly. We hope you'll give us another chance to provide you with the quality experience we're truly capable of sharing with our guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A definitely great experience. Far better and beyond our expectations. One issue in waiting for the courtesy shuttle at the airport but apart from that the hotel fulfilled our needs with smiles. Just beginning with an early check-in - my son and I arrived at Logan Airport at 8am - a spacious room with city views, a realisble Wi-Fi connection and a pool which, I dare say, you would better not to miss unless you wish to get fat experiencing the delicious and healthy morning breakfasts! Amazing
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Date of stay: January 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Trip66610793590, General Manager at Embassy Suites by Hilton Boston at Logan Airport
Responded 4 weeks ago
Thanks for the wonderful review, Roberto! We're happy your time at Embassy Suites by Hilton Boston at Logan Airport was so excellent! It's amazing you appreciated our spacious and comfortable accommodations. We endeavor to ensure our guests have a memorable and relaxing experience. We can't wait to host you again soon for another splendid experience! Have a fantastic day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This stay was an absolute bargain. Five minutes to the airport, and you do not hear the planes at all. 5 min walk to the MTA station, through a park. Get on the train and you are in downtown Boston in five minutes. And if you have never stayed at Embassy before yes they are two room suites. Nice view of the city skyline and harbor from out room. And I really can not say enough about the breakfast BUFFET with made to order omelets, fresh fruit, I mean really everything you could want. I guess they did not have packaged pastries or grits, if you want that but they had everything else on the breakfast buffet. Oh yes and a shuttle that picks you up and takes you to the airport that is included. And it was a bargain price. I will not say the price just in case you do not get the priceI got but no matter it would be a bargain to stay here…
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Trip66610793590, General Manager at Embassy Suites by Hilton Boston at Logan Airport
Responded Jan. 1, 2023
Thank you for sharing you review, Bruce. We're thrilled you enjoyed the fantastic views from Embassy Suites by Hilton Boston at Logan Airport's prime location. We agree that we have the best placement in the city and we love sharing it with our treasured guests. We can't wait to see you again soon for another amazing experience! Have a fantastic day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The night manager was excellent when my flight was canceled and we were given vouchers but the day manager Derek titled kicked passengers out in the morning and refused to honor Vouchers when I asked him if I could have an oatmeal after not using all the money . He’s refused I started to cry and he yelled at me told me I had to leave immediately and called the police. I’ve never had a more ridiculous exchange with a person who works in customer service.
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Trip66610793590, General Manager at Embassy Suites by Hilton Boston at Logan Airport
Responded Dec. 30, 2022
We appreciate your feedback, Erica. We're disheartened that your time with us was less than ideal. We will be sure to alert the appropriate members of our management team to rectify these issues. We care deeply about our guests and want to provide the best service possible. Thank you for bringing these concerns to our attention. We hope you give us another chance to host you soon so we can share a more positive experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Horrible Hotel and terrible customer service. The two ladies at the front desk are a bunch of liars because they only care about charging loyal customers $75 for early check in. I asked for an early check in and Elaine told there’s no rooms available whatsoever at all. I sat for hours waiting and saw many people leave and every time I asked for early check because I’m a Gold member she said no there’s no availability but for $75 fee there’s a room available for early check. It was Christmas Eve and I was with my wife and two little kids and I just wanted to check in and put our stuff in the room but they were so rude and bunch of liars. So we waited in the lounge area and the lady cleaning the area got upset at us and said I have to f&$%*ing leave so you need to leave. I have been to many Embassy suites before but this was by far the worst ever. They should rename it embarrassing suites and nasty disgusting rooms. …
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Date of stay: December 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: The bathrooms downstairs in the lobby were so nasty and dirty.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Trip66610793590, General Manager at Embassy Suites by Hilton Boston at Logan Airport
Responded Dec. 27, 2022
We appreciate the feedback, Daherf. It's unfortunate your stay in our hotel was less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward. Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Large rooms, but ours was run-down, with torn bedsheets and chipped furniture. Place seemed understaffed: we had a long wait for the shuttle and when we finally did arrive at the hotel, the front desk was unattended at a peak check-in time. Later, a single desk clerk emerged to handle a line of ten guests. Hilton needs to put some resources into this property. Staff seemed tired and short-tempered.
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Date of stay: December 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Trip66610793590, General Manager at Embassy Suites by Hilton Boston at Logan Airport
Responded Dec. 25, 2022
We appreciate the feedback, Kate. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was amazing to get to watch the planes from the room. Staff was wonderful and very helpful and kind. The rooms were beautiful and beds were comfy. We will definitely stay at this location again. It was so easy to get to the airport and the shuttle took us right there .
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Trip66610793590, General Manager at Embassy Suites by Hilton Boston at Logan Airport
Responded Dec. 19, 2022
Thank you for sharing with us, goddess3315! We're delighted to hear you had a fantastic time with us at Embassy Suites by Hilton Boston at Logan Airport. We're so glad you enjoyed our kind taff, comfortable accommodations, and convenient location so much. We strive to provide our guests with the most enjoyable time possible, so this is wonderful to hear! It sounds like you had a relaxing time with us. Please come visit us again in the near future for another lovely experience!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$165 - US$304 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites boston logan airport hotel boston, boston embassy suites
LOCATION
United StatesMassachusettsBostonJeffries Point
NUMBER OF ROOMS
282
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Frequently Asked Questions about Embassy Suites by Hilton Boston at Logan Airport
Which popular attractions are close to Embassy Suites by Hilton Boston at Logan Airport?
Nearby attractions include Piers Park (0.7 km), 9/11 Memorial (0.9 km), and International Shoppes - Duty/Tax Free (1.0 km).
What are some of the property amenities at Embassy Suites by Hilton Boston at Logan Airport?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Embassy Suites by Hilton Boston at Logan Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton Boston at Logan Airport?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Boston at Logan Airport?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Embassy Suites by Hilton Boston at Logan Airport?
Conveniently located restaurants include Mario's Restaurant, Rino's Place, and Santarpio's Pizza.
Are there opportunities to exercise at Embassy Suites by Hilton Boston at Logan Airport?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Embassy Suites by Hilton Boston at Logan Airport have an airport shuttle?
Yes, Embassy Suites by Hilton Boston at Logan Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Embassy Suites by Hilton Boston at Logan Airport have airport transportation?
Yes, Embassy Suites by Hilton Boston at Logan Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Embassy Suites by Hilton Boston at Logan Airport?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Embassy Suites by Hilton Boston at Logan Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.