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Kimpton Onyx Hotel

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#34 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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Kimpton Onyx Hotel
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1,352 Reviews from our TripAdvisor Community

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Showing 1,247: English reviews
Salem
Reviewed 25 September 2013 via mobile

Not a bad hotel for a night. Bar area is small but the staff is very friendly. A couple mistakes were made with food orders. Make sure you order about 45 minutes before you want your food to arrive. I would go back for sure.

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Helpful?
Thank Coopsmom20
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the feedback, especially regarding the food order mistakes. You are right about the food, it could take between half an hour to 45 minutes to receive food in your room. Hope to see you amongst our guests soon, Michal Penek

Philadelphia, Pennsylvania
Reviewed 24 September 2013

We stayed here on a trip to Bar Harbor with our two dogs. The hotel is nice and the staff is really friendly. They were so nice to our two dogs. The rooms are a nice size and well taken care of. We loved our stay there. I would definitely go back again.

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Helpful?
Thank lawgirl10
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the kind words lawgirl10! I am glad you had a great stay with us. Best, Michal Penek

NYC
Reviewed 22 September 2013

I always stay in Kimpton hotels for business, and this one is not one of the best. The lobby and rooms are kind of boutique-y nice, but there's a lot under par. It strikes me by the halls as an older hotel not fully renovated. The walls are paper thin -- you can hear every room near by closing doors...

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Helpful?
1Thank NellaDawn
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Dear NellaDawn, It sounds like we missed the mark on this one. I know that our hallways look a little on the older side, however, I am happy to report that we are renovating all of our rooms and hallways in January and February of 2014, so we will still have our Onyx feel but with a brand new product....

North Augusta, South Carolina, United States
Reviewed 21 September 2013 via mobile

My husband, both sets of our parents, and I traveled to Boston from South Carolina last fall and stayed at the Onyx. We were thoroughly impressed with this hotel from the moment we arrived- the staff was extremely friendly, accommodating and full of helpful suggestions for our visit. After the concierge learned that we were in town for a football...

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Helpful?
Thank Katy R
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

So glad we were able to make you and your family feel comfortable! Sounds like the trip was a success and we look forward to having you stay with us again. Best, Michal Penek

Bedford
Reviewed 21 September 2013

Not your typical hotel in terms of interior design. You feel like you are traveling abroad, but located in Boston. The hotel is right around the corner from Faneuil Hall. There is no parking so for a few extra buck I used the valet service and it made life easy and convenient.

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Helpful?
Thank Mr_Jiveden
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Thank you for sharing your experience with us Mr_Jiveden! Michal Penek

Highlands, New Jersey
Reviewed 17 September 2013

We stayed her for 2 nights while visiting Boston to see a Red Sox game. We took the "T" to the game which was fast, easy and only $2 each way. This hotel is very dog friendly, they accept dogs of all sizes!! The location is good, right next to the TD Garden and short walking distance to the USS...

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Helpful?
1Thank danielle F
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

We do love dogs! And all animals! Glad you enjoyed our location, we do get a lot of guests that love where we are because of our proximity to TD Garden, the North End, Faneuil Hall and other key areas in Boston. Sorry about the shower pressure - we did find since your comment that our shower heads are a...

Warwick, UK
Reviewed 17 September 2013

Brilliant staff, brilliant room, lovely breakfast, great location, great room, all in all a fantastic stay. I would not have a problem with coming back to this place at all. It is an especially great location for car parking (right beside the arena car park) and the arena itself. The room service meal was a bit rubbish, but I assume...

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Helpful?
Thank HappyGlobeTrotter
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Thank you for the review HappyGlobeTrotter! I appreciate the positive feedback as well as the honesty with your In Room Dining experience. Best, Michal Penek

Alaska
Reviewed 9 September 2013

Stayed here Sept. 4-8, 2013 and couldn't be happier. The staff at Kimpton hotels and especially here at the Onyx are outstanding. They always meet you with a smile and a genuine interest in making sure guests have a good experience. Had very pleasant interactions with front desk staff - very pleasant folks. The location is excellent, easy walk to...

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Helpful?
Thank Iceman41ak
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

I am so happy we were able to make your first stay in Boston a memorable one! I love to hear that the staff was fabulous (I tend to agree) and that they were able to recommend places to eat. I agree with you that are views aren't that great, but on the upside, we are really close to everything...

Toronto, Canada
Reviewed 8 September 2013

We found this hotel online. It is a quaint boutique hotel in central Boston. The staff are outstanding, very involved and interested in helping their guests. Starting with the welcoming front desk with Dana & Kayla. They were wonderful, heard it was our joint birthday celebration and sent up 2 lovely cupcakes & greetings. Tomey the luggage man was so...

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Helpful?
Thank Inymoo
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Love reading reviews like this, thank you so much for posting Inymoo! Hope to see you amongst our guests in the near future, Michal Penek

London, United Kingdom
Reviewed 6 September 2013

Booked and paid in advance for 2 nights at this Hotel - was asked for a Credit Card upon checking in (which is usual) However - I wasn't told they actually charge your card $100 per night as security (which I was told would be refunded) 10 days on from my stay, I'm yet to have confirmation of the refund...

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Helpful?
1Thank Tina c
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Dear Tina c, It sounds like your stay was far from perfect. I am so sorry we left you with a poor impression. I am sure that by now the credit card issue has been resolved, however, if I can be of any assistance, please don't hesitate to contact me. Sincerely, Michal Penek

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Kimpton Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. ... more   less 

Additional Information about Kimpton Onyx Hotel

Address: 155 Portland St, Boston, MA 02114-1702
Region: United States > Massachusetts > Boston
Price Range: $313 - $642 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kimpton Onyx Hotel 4*
Number of rooms: 112
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Also Known As:
Onyx Hotel Kimpton
Hotel Style:
#10 Spa Hotel in Boston
#18 Green Hotel in Boston
#26 Luxury Hotel in Boston
#29 Business Hotel in Boston
#31 Romantic Hotel in Boston
#34 Family Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Kimpton Onyx Hotel staff and other travellers.
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Questions? Get answers from Kimpton Onyx Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgraded double beds aren't much of an upgrade”
 of 5 bubbles Jennnnabear, 15 Mar 2017 | Read review
“Full size beds should only be for one person”
 of 5 bubbles Lurgman, 23 Feb 2017 | Read review
“We were on a high floor and we loved the view, but I have no doubt all rooms are probably great.”
  • Great view, tons of sunshine coming in, fun and stylish decor.
 of 5 bubbles Newenglandcouple, 23 Feb 2017 | Read review
“My room was looking at Portland street, right by the elevator.. and it was just fine and quiet.”
 of 5 bubbles vladimirv612, 12 Feb 2017 | Read review
“Be sure to sign up for the points program and get a $10 card to raid the mini bar!”
 of 5 bubbles rherbert2, 9 Feb 2017 | Read review
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