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Kimpton Onyx Hotel

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#35 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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Kimpton Onyx Hotel
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1,335 Reviews from our TripAdvisor Community

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Showing 1,232: English reviews
Edgartown, Massachusetts, United States
Reviewed 15 June 2013

On April 27, 2013 I bought tickets to see the Rolling Stones in Boston on June14 for my husbands birthday. At the same time, I booked The Onyx. We have stayed several times, love the hotel and were very excited. As usual I received an e-mail confirming my stay. Unfortunately, I never looked at it. We live on the Vineyard,...

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Helpful?
Thank Coreen A
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Awesome! I will make sure Zoe, John, Ashley, Sean and Jennifer see your review, thank you for the great feedback! I hope you enjoyed the concert too! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Bristol, United Kingdom
Reviewed 14 June 2013

Just got back to the UK after a 6 night stay at the Onyx, the room was very clean and a pretty good size for down town Boston, I have pet allergies and had emailed ahead of our visit to mention this and when we checked in they mentioned they had a note on file and had placed us in...

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2Thank Dekks_UK
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Wow, you covered it all in your review! Thank you for the kind words and we hope we become your go to spot in Boston! And yes...we do match all rates on 3rd party sites and you will receive credit or your stays if you book directly through us. Thanks again! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Amsterdam, The Netherlands
Reviewed 13 June 2013

Hotel interior is very fancy, trendy and loungy. The reception staff is very friendly although not very focused at the time when we were checking out. The lady was helping us with storing our luggage when she was distracted by other guests, this resulted in waiting to get our luggage stored for 10 min. (which actually could be done in...

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Helpful?
1Thank shirley900
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the feedback in the review, I appreciate it! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

California, United States
Reviewed 11 June 2013

Luckily, we only stayed one night. My girlfriend and I arrive at Onyx Hotel on the evening of June 5, 2013. We reserved a King Bed for the night. Instead of getting what we reserved (a king bed) we got 2 full beds. What was the front desks responce? "we're sorry!" That was it!?!? We're sorry?! For the price we...

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Thank GodxGiven11
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

So sorry that we couldn't accomodate your request for a king bed, this sometime happens when the reservation is booked through a 3rd party site. Next time book directly with us (we match published rates) and we will ensure that this sort of thing doesn't happen. As for the shower, the description seems a bit odd, none of our shower...

Richford, Vermont
Reviewed 9 June 2013

My husband and I have spent 4 night on 2 different occasions at The Onyx. On his first trip (with our son on a "boys weekend") he became a member at checkout. He was pretty impressed with the service, the extremely friendly staff, convenient location to the TD, North Station, Subway, etc. As I type this, we are getting ready...

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Helpful?
2Thank Carrie F
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

I. Heart. This. Review. It has already made the rounds in the hotel, we've shared it with everyone. Maybe I should give you the power to respond to reviews for a day :-) Thanks for the great review! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Knoxville, Tennessee
Reviewed 3 June 2013

Great location just up the street from the garden. Plenty of bars and restaurants within walking distance, and there is a cab stand in front of the garden if you have trouble finding one. Very good service.

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Helpful?
Thank JACoppo
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks! Our staff can call cab or arrange a car for you easily too! Thanks, Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Reviewed 3 June 2013

My husband and I took a trip to Boston for good food and good baseball before our daughter is born. We chose this property for the location and amenities. We were not disappointed at all. The staff was fantastic; very friendly and welcoming. The weekend was cold and rainy but the hotel provided an umbrella which was very helpful. We...

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Helpful?
Thank FSTPTCH291
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

So thrilled you chose to stay with us before your new addition! Thank you so much for the kind words and good luck with the impending birth of your daughter! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Houston, Texas
Reviewed 2 June 2013

We stayed in what was as big as an apartment. I was amazed at the quality of the room. The bathroom was very small, but with as old as the hotel is, it is to be expected. The accommodations are first class here. The food is also very good in the restaurant on site. An easy walk to sites around...

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Thank USMuseFan
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

I love reading comments like "first class" and "high quality", so thank you for the great review! Hope to see you again soon! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Reviewed 2 June 2013

Once we worked out to head in the right direction the hotel is ideally situated to explore Boston. Staff on reception were helpful with maps, directions and emergency sewing kits! Breakfast was paid for as part of our package. When went down took and seat and checked vouchers which said speciality items were extra. It was set out like buffett...

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Helpful?
1Thank Mrs C
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the feedback on the breakfast, definitely an opportunity to focus on for us based on your comments. It will be addressed! Thanks, Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Buffalo, New York
Reviewed 2 June 2013 via mobile

Five of us stayed in a room with 2 double beds for 2 nights. The hotel was very nice and very clean. The rooms were decent sized but because of fire code rollout beds were not allowed. The bathroom was very spacious. They have breakfast but it's a little pricy and there's a Dunkin a block over so we opted...

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Helpful?
Thank eurotrip11
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the great comments and recommending us! Hopefully your future visits to Boston will always be at the Onyx! Thanks, Joe Capalbo General Manager joe.capalbo@onyxhotel.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Kimpton Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. ... more   less 

Additional Information about Kimpton Onyx Hotel

Address: 155 Portland St, Boston, MA 02114-1702
Region: United States > Massachusetts > Boston
Price Range: $207 - $571 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kimpton Onyx Hotel 4*
Number of rooms: 112
Reservation Options:
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Also Known As:
Onyx Hotel Kimpton
Hotel Style:
#10 Spa Hotel in Boston
#18 Green Hotel in Boston
#26 Luxury Hotel in Boston
#29 Business Hotel in Boston
#31 Romantic Hotel in Boston
#34 Family Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Kimpton Onyx Hotel staff and other travellers.
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Boston, Massachusetts

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was looking at Portland street, right by the elevator.. and it was just fine and quiet.”
 of 5 bubbles vladimirv612, 12 Feb 2017 | Read review
“Be sure to sign up for the points program and get a $10 card to raid the mini bar!”
 of 5 bubbles rherbert2, 9 Feb 2017 | Read review
“Upper floor rooms are quieter and have a view of Cambridge.”
 of 5 bubbles Grannyinbelize, 2 Feb 2017 | Read review
“Not sure about other floors but 9th was very quiet.”
 of 5 bubbles 925nataliem, 30 Jan 2017 | Read review
“Room 908 has partial view. Some concern about noise from the ice machine across the hall when we first arrived but it wasn't a problem.”
 of 5 bubbles jimbM5094GU, 19 Dec 2016 | Read review
5 of 5