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Kimpton Onyx Hotel

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#35 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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Kimpton Onyx Hotel
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1,368 Reviews from our TripAdvisor Community

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Showing 1,263: English reviews
Buffalo, New York
Reviewed 2 June 2013 via mobile

Five of us stayed in a room with 2 double beds for 2 nights. The hotel was very nice and very clean. The rooms were decent sized but because of fire code rollout beds were not allowed. The bathroom was very spacious. They have breakfast but it's a little pricy and there's a Dunkin a block over so we opted...

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Helpful?
Thank eurotrip11
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the great comments and recommending us! Hopefully your future visits to Boston will always be at the Onyx! Thanks, Joe Capalbo General Manager joe.capalbo@onyxhotel.com

North Wales, United Kingdom
Reviewed 31 May 2013

Very nice hotel but not the best area only short walk to tube st The staff were Great but the bell man Terry and the front of house Kenneth were Exceptionally nice thank you both Russ&june June Norh wales

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Helpful?
Thank Thebubble
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the reviews and mentioning a couple employees that provided a great service! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

New York
Reviewed 30 May 2013

Seriously it is unsettling to open an armoire and find multiple pairs of women's dirty underwear in clear view-ie obviously the maid doesn't check these spaces out. Dirty clothes on top of the complementary yoga mat which can't be that clean either....it seems so obvious to open an armoire to check as a maid that I wondered how dirty the...

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Helpful?
Thank Superpup212
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

This is embarassing and I can assure you heads will roll on this one. We take cleanliness very seriously here and this does NOT happen here, EVER. I am so sorry that you experienced this and assure you that it has already been addressed. Thanks for the feedback. Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Milan, Italy
Reviewed 28 May 2013

Boston is an expensive city, but this should not necessarily mean you have to over-pay an hotel. Onyx is a nice place, clean and quiet (and wi-fiis free). But they take the concept of "boutique hotel" far too much at word. I paid for a king room, but the room was tiny to say the less. My room wasn't the...

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Helpful?
Thank lebon1973
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

I am so sorry that you didn't enjoy your visit to the hotel, most people love the intimate setting that the lobby and Ruby Room provide, but I get that we aren't for everyone. Thanks for the feedback, as it is important to know how our guests feel about their visit. Thanks, Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Reviewed 26 May 2013

I can not believe how pleased I was with this hotel. The price was a little high, but it was Memorial Day weekend and so worth it. It is centrally located in South Boston. One block away from TD Garden, and walking distance to bars and shops. We were going to City Hall plaza and our walk was about 5...

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Helpful?
Thank MissFabulousX
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Wow, it's comments like that really give us the motivation to do what we do. THANK YOU for the kind words and I will make sure to post them for all the employees to see. Glad you enjoyed your stay with us! Thanks, Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Pittsburgh, Pennsylvania
Reviewed 25 May 2013

I stayed at the Onyx for two nights during a business trip to Boston, and it met my high expectations of Kimpton properties. The hotel is located in the North End and was in walking distance to several T lines, good coffee shops/restaurants, and several Boston sites. The property itself is clean and well-appointed; my room was very comfortable, with...

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Helpful?
Thank LaurenandRyan
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the great review! Service is our number one priority, so thank you for pointing the great service that you got from Dava. I will make sure she reads this! Thanks again, Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Reviewed 14 May 2013

Front Desk Mgr Dava is friendly and helpful. I would give her 5 stars. The King Deluxe room is on the small side if you are staying for any length of time. For me, it was 5 nights so I was glad to be alone.The LG HD television is good; the bed and pillows very comfortable; the wing chair sort...

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Thank ChiWind
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the great review...very detailed which I like. I will be sharing this today with our operations team so we can use it as a tool to help improve the guest experience in the future. Thanks again! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Boston, Massachusetts
Reviewed 8 May 2013

Excellent location. Picked hotel due to attending a concert at TD Garden. Wanted something close to the venue. I just assumed it would be a place to rest my head and that is about it due to the location. The hotel far exceeded expectation. Nathan, the bartender is outstanding and completely made the stay special. He catered to every request...

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Thank barbk720
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

A review like this never gets old, I love hearing about great service! Hopefully we see you again soon! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Fresno, California
Reviewed 7 May 2013

My wife and I recently went to Boston and spent two nights at the Onyx and two nights at the Four Seasons. While both hotels were nice we definitley prefered the Onyx. The Onyx staff was fantastic! Dava and the rest of the staff treated us so well. We felt very welcome. The locaion is great if you want to...

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Helpful?
Thank Ryan E
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

I love your comparison of hotels, thank you for that! Thank you for the great feedback! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Moncton, Canada
Reviewed 4 May 2013

I stayed at The Onyx in early March for one night for a Bruins game. This was the best hotel experiences I have ever had. The staff was welcoming even making a joke of the fact that I had accidentally listed myself as a Miss rather then Mr on my profile. they were more then happy to help with any...

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Helpful?
Thank Everyflavabean
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

I love hearing about experiences like this, I am so happy that you enjoyed your stay with us! As for the Bruins jersey, it was locked up in a shrine safe and sound, so you had nothing to worry about it! Hope to see you again! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Kimpton Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. ... more   less 

Additional Information about Kimpton Onyx Hotel

Address: 155 Portland St, Boston, MA 02114-1702
Region: United States > Massachusetts > Boston
Price Range: $363 - $674 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kimpton Onyx Hotel 4*
Number of rooms: 112
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Also Known As:
Onyx Hotel Kimpton
Hotel Style:
#10 Spa Hotel in Boston
#18 Green Hotel in Boston
#26 Luxury Hotel in Boston
#29 Business Hotel in Boston
#31 Romantic Hotel in Boston
#34 Family Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Kimpton Onyx Hotel staff and other travellers.
11 questions
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Questions? Get answers from Kimpton Onyx Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I changed from room 913 because it was next to the elevator ---to a much quieter room down the hall.”
FromNYto?, 15 Apr 2017 | Read review
“Ask for an upper floor as it looks out on the street”
angelabI5999KX, 5 Apr 2017 | Read review
“I chose a room away from the elevator, but noise was still a huge issue”
karmo, 30 Mar 2017 | Read review
“Upgraded double beds aren't much of an upgrade”
Jennnnabear, 15 Mar 2017 | Read review
“Full size beds should only be for one person”
Lurgman, 23 Feb 2017 | Read review
5 of 5