Hampton Inn & Suites Boston Crosstown Center
811 Massachusetts Avenue, Boston, MA 02118
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Avg. C$379 /night, 3/16 - 3/17
C$384
per night
C$278
per night
C$171
per night
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About
#88 of 96 hotels in Boston
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Hampton Inn & Suites Boston Crosstown Center is ideally located two blocks to Boston Medical Center and close to Fenway Park, Northeastern University, the Boston Convention & Exhibition Center, Newbury Street, the Hynes Convention Center, Longwood Medical Area and Boston's many universities, schools and attractions. Boston Childrens Hospital, Dana Farber Cancer Center, and Brigham and Womens are two miles away. Mass General Hospital and Tufts Medical Center is less than three miles from the hotel. Close to Logan International Airport, we are convenient to I-93 South, Exit 15 at 811 Massachusetts Avenue. The hotel is one mile from downtown Boston and close to the shops and restaurants of the Back Bay and South End. Also close by are The Museum of Fine Arts, Copley Place and Symphony Hall.
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Property amenities
Free High Speed Internet (WiFi)
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Wifi
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Air conditioning
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, Spanish
Location
811 Massachusetts Avenue, Boston, MA 02118
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 61 out of 100
61
Boston Logan International Airport
6.2 km•
See all flights
Worcester Airport
66.4 km•
See all flights
Massachusetts Ave
8 min•Boston T
Rental Cars
81 Restaurants
within 1 kilometer
Reviews
3.5
1,698 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Hampton Inn & Suites Boston Crosstown Center elicits a spectrum of feedback. While some guests consider the value tarnished by unexpected fees, others commend the reasonable parking charges. Its location garners divided opinions, being seen as convenient for certain attractions yet situated in a less desirable area regarding safety.
Friendly and attentive service characterizes the hotel experience, with staff members often going above and beyond, despite occasional inefficiencies. Clean, well-maintained rooms and shared spaces are frequently acknowledged, reflecting a commitment to cleanliness and providing a welcoming atmosphere. Amenities, including the shuttle service and breakfast, are generally well-received, although room experiences can vary, with some facing upkeep issues.
Location
Inconvenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Inconsistent
Cleanliness
Meticulous
Service
Attentive
Amenities
Well-appointed
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Detailed Reviews
Our stay was perfect, only two nights for a business project. The room was seriously comfortable (ironed bed linens!), high quality towels and great toiletries (shower wall dispensers), plenty of outlets and charger ports, micro-fridge, in-room coffee and tea (24-hours in lobby), comfortable side chair. HVAC and television controls responsive. Entire property was very clean. Eclectic decor was not fussy. Breakfast was very good. Hot items included eggs/omelets, sausage, potatoes, waffles, oatmeal. Good selection of bagels, breads, cereals, fruit, yogurt, juices. Area was well-attended and maintained by very friendly staff. Grab-and-Go bags available at the desk as was fresh fruit and evening cookies. (We especially appreciated adjoining restaurant, reviewed elsewhere). Housekeepers had professional appearance and friendly attitude, everywhere. A special "Thanks" to the young man who retrieved a forgotten coat from our room as we checked out. Complimentary shuttle runs to/from various city areas.
To note: it is next to a hospital so sirens are pretty much the norm although never sustained. We had a 4th floor room, and I suppose higher up might lessen the sound. We had no problem.
To note: it is next to a hospital so sirens are pretty much the norm although never sustained. We had a 4th floor room, and I suppose higher up might lessen the sound. We had no problem.
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Date of stay: October 2024Trip type: Travelled on business
Value
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Room Tip:Â Frequent sirens from adjacent hospital. Entry ONLY from rear of building, NOT on Massachusetts...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel's Favourite
The staff of the hotel were great. They were very welcoming. We did in fact experience a problem with our room, and they were very apologetic and immediately made it right for us so the rest of our state was wonderful. The area is not in a touristy part of town, nor “the best” but it surely has the feel of many other busy urban areas. The security presence in the hotel was very visible. They were great and we always felt safe. The location is also 10 minutes or so from many great parts of Boston that you would want to visit so we appreciated the close proximity.
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Date of stay: June 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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The stay started out good. There was a maintenance problem in the room that was taken care of right away. Breakfast was good but a 2nd waffle maker is needed. Requested towels were partially delivered & the remaining towel request didn’t arrive. The next day it took 3 requests & 2.5 hours later, still no towels. That evening we arrived back at the hotel to find the towels were left in the bathroom when we had a do not disturb sign in the door. Normally the towels would be left outside the door in a bag. Staff was aware we didn’t want anyone in the room when we weren’t there when we had made the maintenance request. They pushed personal items into each other on the counter with the towels. Small roaches were seen in the room, the carpet was torn where the door stop was missing & the toilet seat was loose. The shower head was very old, didn’t spray well & the tub drained but should drain faster. Reporting items to staff didn’t seem to cause any concern & a note was not written. Also, aggressive homeless people are in the area at the closest Mobile gas station across the street.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We really enjoyed our time in Boston! The rooms and common areas were clean and spacious. Parking was easy and close in the garage across the street. The cost of $25 per day (with in/out privileges) was low compared to other garages we saw in the area. The staff was friendly and helpful with all of our questions. One staff member took the time to help us understand the city bus system and which bus to take to get to our destination. The shuttle pick up offered by the hotel was easy to use and the driver was great! The location is not the best area of Boston (we opted for food delivery rather than walking to a restaurant at night), but other than that we had a great stay and would consider this hotel again in the future.
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Horrible horrible horrible. The homeless situation was disgusting. People shooting up and smoking crack right outside our window. Hotel was dirty. Our first room had stains on the carpet and workers tools in the room with cracked tiles
I called the management office and spent 30 minutes discussing the problems. I was supposed to get a call back in 48 hours. I am still waiting weeks later. Do not stay here.
Free breakfast was ok but had one worker standing next to you watching you and commenting on your
I called the management office and spent 30 minutes discussing the problems. I was supposed to get a call back in 48 hours. I am still waiting weeks later. Do not stay here.
Free breakfast was ok but had one worker standing next to you watching you and commenting on your
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a great hotel choice especially if you are visiting Northeastern or other schools / sites in that area of Boston. The location is very convenient and the room was clean and comfortable. The servicing by the front desk was excellent and so was the free shuttle service to Quincy Market (drop- offs and pick-ups are provided on the hour for several hours). That free shuttle service is a great feature (ask for Sadu, he is the best!) Parking is also available at the hotel. Buffet breakfast was very nice. Nightlife restaurants / bars are limited in the immediate area. There is an amazing Cuban restaurant attached to the hotel. We had a great experience here and we would come back again.
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Date of stay: April 2024Trip type: Travelled with family
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I’m not sure how anyone could rate this property more than one star
The area is terrible with substance abuse users all over the property.
You CAN NOT leave your property as it is unsafe
The property is adjacent to a hospital so you hear sirens and sounds all hours of the night. Also the adjacent parking lot is rat infested. We paid $25/night and would run every night from the parking lot to our hotel. My husband was spat on by a passerby that was clearly high on drugs. We felt unsafe at all times leaving and entering the property.
A security guard was there some of the time but mainly on their personal phones and not outside the hotel:
Breakfast was mediocre with eggs that came out of a can.
No water pressure in the showers and wifi was down the entire duration of our trip. We paid a rate that any high end property in Boston would have charged to be surrounded by filth and a unsafe property. Do not recommend to anyone staying with children or young adults.
Simply appalling that Hilton would even have any association with this property.
The area is terrible with substance abuse users all over the property.
You CAN NOT leave your property as it is unsafe
The property is adjacent to a hospital so you hear sirens and sounds all hours of the night. Also the adjacent parking lot is rat infested. We paid $25/night and would run every night from the parking lot to our hotel. My husband was spat on by a passerby that was clearly high on drugs. We felt unsafe at all times leaving and entering the property.
A security guard was there some of the time but mainly on their personal phones and not outside the hotel:
Breakfast was mediocre with eggs that came out of a can.
No water pressure in the showers and wifi was down the entire duration of our trip. We paid a rate that any high end property in Boston would have charged to be surrounded by filth and a unsafe property. Do not recommend to anyone staying with children or young adults.
Simply appalling that Hilton would even have any association with this property.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel staff was uninformative and never explained the etiquette for using the parking garage resulting in me being double charged for my 8 hours there, totaling $65. Convention and tourism fees are added to your bill even if you don't use them. The breakfast was mediocre, with equipment malfunctioning, compared to the hundred other Hamptons I have stayed in. The elevator was similar to riding something from a fair never knowing if it was going to work properly.
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Date of stay: November 2024Trip type: Travelled on business
Value
Rooms
Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We arrived late on a Saturday night having walked from the local bus stop. The immediate impression was that the area was extremely run down with a lot of homeless people and drug users milling around the area, especially in the vicinity of the hotel. It was quite unnerving to say the least.
Check in was a seamless exercise with a pleasant member of reception staff who let us know about the hotel’s facilities. Our room was very nice with a comfortable bed, clean bathroom, good hot drinks making facilities and a nice view to the south of Boston. The only issue is noise as the hotel is next to a hospital and there are sirens all night and there is a helipad near the hotel. The general traffic noise is also evident all night. There was a lovely sunrise to see each morning.
The breakfast was excellent with some lovely Strawberry or vanilla waffles as well as the usual cereals, pastries and hot choices which seemed to rotate every day. The breakfast area is nice and the staff were attentive and really lovely.
Through the day the area is much better and there is less feeling of it being unsafe although the sheer amount of litter left around the area is disgusting (not the hotel’s fault obviously). We did see a street sweeper one morning tidying the area up. One big problem is the distance from the Subway, a minimum 15 minute walk to Massachusetts Avenue station. This would be fine if it wasn’t for the area after dark. At 5pm it felt threatening.
Sadly after a Celtics game on the Monday night we were walking back to the hotel from the Subway after 11pm and due to feeling very uncomfortable with the people around we decided that as we would be out for our Wedding Anniversary the following night and we want to go out at night we’d book another hotel in another area for the remainder of our stay which turned out to be the right choice.
We explained to the staff that it wasn’t the hotel but the area and if we could pick the hotel and its staff up and move it to a nicer area then we would be giving the hotel 5 stars. The receptionist understood and I suspect they get this happening quite a lot.
Basically if you don’t have to walk around the area at night and are ok sleeping through the sirens and helicopters then you should be fine here. If not then I regretfully wouldn’t be able to recommend this hotel as lovely as it and its staff are.
Check in was a seamless exercise with a pleasant member of reception staff who let us know about the hotel’s facilities. Our room was very nice with a comfortable bed, clean bathroom, good hot drinks making facilities and a nice view to the south of Boston. The only issue is noise as the hotel is next to a hospital and there are sirens all night and there is a helipad near the hotel. The general traffic noise is also evident all night. There was a lovely sunrise to see each morning.
The breakfast was excellent with some lovely Strawberry or vanilla waffles as well as the usual cereals, pastries and hot choices which seemed to rotate every day. The breakfast area is nice and the staff were attentive and really lovely.
Through the day the area is much better and there is less feeling of it being unsafe although the sheer amount of litter left around the area is disgusting (not the hotel’s fault obviously). We did see a street sweeper one morning tidying the area up. One big problem is the distance from the Subway, a minimum 15 minute walk to Massachusetts Avenue station. This would be fine if it wasn’t for the area after dark. At 5pm it felt threatening.
Sadly after a Celtics game on the Monday night we were walking back to the hotel from the Subway after 11pm and due to feeling very uncomfortable with the people around we decided that as we would be out for our Wedding Anniversary the following night and we want to go out at night we’d book another hotel in another area for the remainder of our stay which turned out to be the right choice.
We explained to the staff that it wasn’t the hotel but the area and if we could pick the hotel and its staff up and move it to a nicer area then we would be giving the hotel 5 stars. The receptionist understood and I suspect they get this happening quite a lot.
Basically if you don’t have to walk around the area at night and are ok sleeping through the sirens and helicopters then you should be fine here. If not then I regretfully wouldn’t be able to recommend this hotel as lovely as it and its staff are.
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Date of stay: November 2024Trip type: Travelled as a couple
Room Tip:Â Avoid walking around the area at night.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ok lets get the obvious out of the way. This hotel isnt in the best part of town. There are a lot of homeless that congregate in this area and all around the entrances. But that being said, the hotel has 24 hour security and at no point in my 5 night stay did i feel unsafe. In fact the opposite. The security and staff was very polite and nice and do a great job at meeting the Hilton standard. The shuttle drivers were both amazing and VERY helpful. The rooms were comfortable and housekeeping did a good job. The connected Cuban restaurant was good for a nice dinner or a quick beverage before bed. Breakfast was as you expect and the 24 hour coffee was always hot at anytime of day/night. The shuttle has ideal drop off locations that make the city walkable from the dropoffs. Only other negative I had was the pool was ICE cold and just not my "cup of tea". at that temperature. Overall I would likely stay here again as the only negatives were outweighed by the positives.
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Date of stay: July 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
About 20 minutes walk to Massachusetts Avenue station on the Orange Line which takes you straight to North Station.
Waffles, scrambled eggs, sausage, cereal, oatmeal, fruit and drinks. Hope this helps.
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"Frequent sirens from adjacent hospital. Entry ONLY from rear of building, NOT on Massachusetts Avenue."Read full review
"It is next to a hospital and shelter for the unhoused. Very similar area to "Skid Row" in LA. "Read full review
"Grub hub seems more reliable for food delivery in this area, had a challenge with door dash. "Read full review
"Avoid waking in this area at night. Pay attention to your surroundings. No one bothered us though. If walking a pet watch for needles"Read full review
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PRICE RANGE
C$172 - C$399 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hampton inn & suites boston crosstown hotel boston, hampton inn and suites boston crosstown center, hampton inn boston, boston hampton inn
LOCATION
United StatesMassachusettsBostonDorchester / Roxbury / Mattapan / Roxbury
NUMBER OF ROOMS
175
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hampton Inn & Suites Boston Crosstown Center
Which popular attractions are close to Hampton Inn & Suites Boston Crosstown Center?
Nearby attractions include Bully Boy Distillers (0.8 km), Cathedral of the Holy Cross (1.0 km), and Wally's Cafe Jazz Club (1.2 km).
What are some of the property amenities at Hampton Inn & Suites Boston Crosstown Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Hampton Inn & Suites Boston Crosstown Center?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hampton Inn & Suites Boston Crosstown Center?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hampton Inn & Suites Boston Crosstown Center?
Conveniently located restaurants include SRV Restaurant, Mike's City Diner, and Toro Boston.
Are there opportunities to exercise at Hampton Inn & Suites Boston Crosstown Center?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Hampton Inn & Suites Boston Crosstown Center have an airport shuttle?
Yes, Hampton Inn & Suites Boston Crosstown Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hampton Inn & Suites Boston Crosstown Center have airport transportation?
Yes, Hampton Inn & Suites Boston Crosstown Center offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hampton Inn & Suites Boston Crosstown Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hampton Inn & Suites Boston Crosstown Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hampton Inn & Suites Boston Crosstown Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.