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Nestled between the historic North End and storied cobblestone streets of Beacon Hill, The Boxer Boston Hotel stands out among hotels in Boston, MA for its distinct location in the city's triangular Flatiron Building.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Boxer Boston hotel boasts a prime location that many guests appreciate for its convenience to local attractions. While the staff often receives commendations for their friendliness, the service has been noted for its inconsistency, especially regarding maintenance and room servicing. The atmosphere is deemed cozy by some, but the small rooms and outdated decor have not gone unnoticed.
Cleanliness is generally upheld, though minor issues are sometimes reported. Reviewers frequently criticize the value, citing hidden fees and excessive charges, which, along with mixed feedback on amenities, suggests room for improvement in the overall guest experience.
Location
Central
Atmosphere
Inviting
Rooms
Cramped
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Mixed
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My husband and I enjoyed a one night stay at The Boxer when visiting Boston for a show at TD Garden. Check in was easy and the women at the front desk were very kind and knowledgeable. Parking is a 5 minute walk away at the Government Center garage (check in first before parking to get a discounted rate of $50). I was surprised that the on-site restaurant was only open until 9pm, but luckily there are many other options in the area. The room was small but the beds were very comfortable, the TV had a good amount of channels, the bathroom was clean, and there were complimentary water bottles. For the price we got through Hotels.com, we were happy with our stay and would return.
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Date of stay: February 2025Trip type: Travelled as a couple
Room Tip:Â Check in before parking to get discount. Room 406 was small but nice and comfortable.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Boxer Boston
Responded Feb 15, 2025
Dear KSummerly, It's wonderful to hear that you and your husband enjoyed your stay at our hotel while visiting for a show at TD Garden! We're delighted you had a smooth check-in and appreciated our front desk team's hospitality. It's great to hear you found the room comfortable, amenities convenient and enjoyed the added touches. Thank you for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit. Best regards, Noel Smith General Manager
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The Boxer is a beautiful hotel in the city. It’s comfortable, clean and has everything you need for a relaxing a stay. Very close to TD Garden and the train station but also walkable to just about any part of downtown Boston. This was our third stay and plan on staying here again!
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Boxer Boston
Responded Jan 16, 2024
Dear Lyha06, We're thrilled to hear about your positive experiences during your stays at The Boxer Boston! It's wonderful that you find our hotel comfortable, clean, and conveniently located. Thank you for choosing us repeatedly. We're honored to be your preferred choice in Boston and look forward to welcoming you back for many more enjoyable stays. Best Regards, Katelyn Keefe Director of Operations
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Like all hotels, the experience depends in part on the room, your neighbors and your needs. We did hear some loud children through wall from room behind our bed, but once I made some noise or said something loud, they got the point and that ceased. Despite that one or two nights of brief disturbance, we loved the hotel, including its central location, staff who helped us whenever we asked, updated bathrooms, efficient room layout, and small number of rooms per floor keeps the noise down since long halls cause people to talk, holler or even run loudly when you're sleeping. So this room offers a great experience. We'd love to come back.
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Review collected in partnership with this hotel
Date of stay: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Boxer Boston
Responded Oct 8, 2024
Dear Timothy T, Thank you for your thoughtful review of The Boxer Boston! We're delighted to hear that you enjoyed your stay and appreciated our prime location, attentive staff and beautiful bathrooms. It's great to know that our room layout contributed to a quieter experience. However, we apologize for the noise disturbances you experienced from neighboring guests but are glad that it was resolved. We are thrilled to read that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more. Best regards, Noel Smith General Manager
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This property oddly has decent reviews. It's a 3 star property at best, something I'd expect with a budget hotel similar to a Hampton Inn. The petite lobby has potential with some refresh and tidying. If you're looking for quiet that is a bonus, no buzzy energy.
The room had a low grade mildew or damp basement smell. The bathroom finishes could use some updating as the shower bar is rusting, the shower faucet handle is loose the shower curtain is very low quality line, there are no hooks or shelving at the entry of the room. In general the quality feels very economical.
No parking on site or valet - they are clear about this. The suggested Government Center ramp requires you walk through an area that you need to be mindful of during non-business hours. Street parking is likely not a option given street cleaning and residential permitting. It's best if you do not have a car. You pay for parking, this is not a free option.
We opted to not dine in the restaurant or order room service as the space was mostly vacant - not a good sign.
Overall this is a 3 star hotel in need of some updates and attention. Nothing special here.
The positives: - good location for easy access to Boston - slippers - robes (although I questioned the cleanliness) - complimentary bikes for use during day light hours
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Date of stay: August 2024
Value
Rooms
Location
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Trip type: Travelled on business
Room Tip:Â If you're looking for a cute boutique hotel that has a design aesthetic THIS IS NOT IT. Finishes...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Boxer Boston
Responded Aug 23, 2024
Dear Jaydeetravels, Thank you for sharing your feedback with us following your recent visit. We extend our sincerest apologies for the disappointment you encountered with your property. Your experience does not reflect the high standards we strive to maintain. We are grateful for your honesty and assure you that we will address the issues you raised. Our guests' comfort is our top priority, and we are committed to ensuring that every guest enjoys a fresh and inviting environment. Your feedback is valuable in our ongoing efforts to enhance our accommodations. Despite these issues, we are glad that you loved our convenient location and the amenities we offer. We hope you will revisit whenever you return to our city; we are confident you will have the exceptional experience we are known for. Best regards, Noel Smith General Manager
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If you want a convenient location for a night or two, like cute but impractical furniture, have money to burn and are over 5’5”, this might work for you. The storage is wholly inadequate for 2 people for more than 1 or 2 nights. 18 inches of hanging space and the one drawer would not open more than a couple of inches as it was squished up against the bed. Once this was sorted, gymnastics were still required to make use of the drawer. Ditto the safe and coffee machine: standing on the bed was required to access these. I raised the storage challenges a number of times and was met with the same response of it being “the pattern of the room” and a level of indifference which was disappointing. Having to request replenishing of towels and toiletries as this was not carried out consistently was irritating. The hole in the robe, lack of cups to use for the fruit infused water and lemonade of which they are quite proud and less than clean elevator smacks of a poorly run establishment. What is disappointing also is that a number of issues that I have mentioned, particularly staff training, have been raised over the last 12 months in other reviews and they have learnt nothing. Please excuse the mess in the pics, but, as noted above, storage was challenging. Oh, and the inexplicable cage that the TV is in obscures the screen. I did raise issues with the team but as they weren’t particularly interested, seemed to find customer service a bit of an irritation and it was eating into my holiday, I gave up.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:Â Pack light!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Boxer Boston
Responded Oct 20, 2023
Dear saucewiththat, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. It was an honor to host your visit, and we hope you will give us another chance in the future. Best Regards, Katelyn Keefe Director of Operations
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The hotel itself is in a fairly good location for local attractions but the overall comfort and service was somewhat lacking. Our room was extremely small and the bed which was probably the smallest we’ve ever had on a trip to the USA was up against a wall making it necessary to climb over my wife when I needed to use the bathroom during the night. Our room was not serviced on our last full day even though we had been out for around 12 1/2 hours of the day so when we got back in the evening we had to make our own bed and collect fresh towels from the reception.
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Review collected in partnership with this hotel
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Boxer Boston
Responded Jun 18, 2024
Dear Pete, Please accept our apologies for the inconvenience during your stay. We make it a point that our staff follow up on our guests and ensure they have everything they need. We apologize for the inconvenience that your bed posed because of its position in the room. Our staff behind the front desk are hardworking individuals who are always ready to assist our guests in case of any problems, and we insist you take your needs or concerns to them the next time you visit us. We are very disappointed that our service was not up to par and we assure you that such things will never happen again. We appreciate your stay and your insightful comments, and we assure you they will be addressed promptly. Thank you for your visit, and we hope to see you again. Best regards, Noel Smith General Manager
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On check in you feel more of a hindrance than a guest. But it was quick. First thing I noticed when entering the room is how big the base of bed was- it was way bigger than the mattress and was no space to walk, we kept hitting shins. There are holes in bedding and towels (see pics) not what I would expect from any hotel. They give 2 cups and 3 coffees in room different types - one cup was full of chips, we drank 1 coffee and next day asked for more of the regular coffee told no. The tv was broke the blind was broke and the noise from the lift is terrible, people laughing and talking echos through your room. It felt like a really budget hotel, we traveling different states in usa from England and the night before we stayed in motel and it was way better than this place. I don’t know what standard of hotel the people who give this 5 are used to they charge you $29 per night “amenity charge” they say for this you get a free drink at bar and $20 off breakfast- which is lovely but it’s only ONCE per stay- so if you are here more than 1 night you’re paying an extra $29 on your stay for nothing
Breakfast was very quiet, food was okay cold but tasted okay. The cutlery was so thin and cheap the knife bent when I was cutting, I’ve never known such thin cutlery- just feels cheap all round.
If you looking for a good location this is it but if you want some extra comforts it’s not for you. Holes in bedding and broken tv is not what I expect from this hotel.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Boxer Boston
Responded Jan 21, 2025
Dear holidaysilove, We truly regret to learn about your disappointing experience at our hotel. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay. Best regards, Noel Smith General Manager
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Stayed here for a night as it is close to the airport. Room was up on the ninth floor but you could hear all of the traffic. Room was nice. Sink was very slow to drain. Toilet handle had to be held down for 30 seconds for toilet to flush. Parking is messed up. Park out front. Put your bags in your room. Then you have to drive two blocks for off-site parking. The hotel charges you $40 which is substantially cheaper but come on man. Get a valet to park the car. Luxury hotel? No. Staff was friendly.
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Date of stay: June 2024Trip type: Travelled as a couple
Room Tip:Â Parking situation is poor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Boxer Boston
Responded Jul 2, 2024
Dear MrJameGumb, Thank you for your detailed review. We are delighted that you loved our peaceful accommodation. However, please accept our apologies for the maintenance issues you experienced in your bathroom. We are also sorry for the behavior of our staff and the disappointment you faced with our parking. Your feedback is valuable to us and will be addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Thank you once more for taking the time to review your stay. We look forward to your return visit. Best regards, Noel Smith General Manager
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We stayed at the Boxer for three nights and the only thing I can recommend is the price and downtown location . There were many things that bothered me 1 $69 absurd resort fee . When I asked why the answer was water in the room and an exercise unit . For a four star hotel there was no bell service just one cart which if being used it was a long wait . The front door was never locked at night and due to the entrance ramp configuration someone could walk in off the streets snd be roaming the halls unchallenged as the small front desk was often left unattended . The room was very small without a closet and two medium to small towels were all that were supplied other than a washcloth . Once again not 4 star . The parking is three blocks away and for someone not accustomed to a downtown some sketchy environment not safe for night walking especially unaccompanied . The overall experience is one I fo not recommend and if there are Sny other hotels at the same price point I would highly recommend looking elsewhere . One final note is the hotel added the $69 fee again after I already paid it as part of the original reservation sealing this review of extreme dissatisfaction
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Â Avoid - see review many undesirable aspects to this hotel including safety
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Boxer Boston
Responded Oct 24, 2024
Dear JuvalF, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, especially for the parking and the room as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your issues as we are committed to providing every guest a wonderful experience. We also regret any billing-related concerns you had and if these were not resolved to your satisfaction. Thank you for bringing this to our attention, and we ask that you give us some time to look into this. We hope to have the opportunity to make your next stay with us outstanding in every respect. Best regards, Noel Smith General Manager
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The hotel has a great location, nice views from the top floors. But the rooms are not as clean as they should be, and the service is, well, weird. We were a family of three and had a junior suite, but the bedding provided for the pull out couch was a very thin and not very nice blanket. The room safe did not work. The walls are thin and you hear everything that happens in the hallway.
But it’s the service that is the real issue. We asked for an additional towel (only two were provided) and they never brought it to us. They did not clean our room, or replace coffee supply. When we called down the next day to ask for the towel (again) and coffee replacement, they were annoyed and made excuses for why they had not cleaned and replaced the prior day, and why they would prefer to not do so now, before grudgingly bringing the requested items up. The whole experience makes one feel like an unwanted houseguest, rather than welcomed customer. Too bad, as the building and location are pretty cool-could be a fantastic place if they took more care of the place were more thoughtful and interested in their customers.
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Guest Services / Front Office at The Boxer Boston
Responded Apr 8, 2023
Dear tamara d, Thank you for taking the time to review our hotel. We appreciate your alerting us to the issues you experienced with your room. We have mentioned these items to the appropriate departments, and we are working on resolutions. Furthermore, our associates strive to provide thoughtful and anticipatory service, and we are disappointed that we let you down. We sincerely apologize for the delay you experienced in getting your room cleaned despite the requests you put in with the front desk. We take our guest's feedback seriously, and appropriate action will take place to ensure this is not repeated. We are grateful for your patience and hope you will allow us to show you our devotion to exceptional hospitality on your next visit to the area. Wishing you a great Easter Weekend! Best Regards, Fanny Jean Louis Hotel Manager
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Norwich, United Kingdom21 contributions28 helpful votes
Don't recall an iron and board in the room however suggest a contact with helpful staff at Hotel to enquire if these could be made available from housekeeping
There are more places to choose from in the Boston area.
PRICE RANGE
C$282 - C$597 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
boston bulfinch hotel
LOCATION
United StatesMassachusettsBostonWest End
NUMBER OF ROOMS
80
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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