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The Westin Boston Waterfront

Traveller (585)
Room & Suite (529)
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Overview
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425 Summer St, Boston, MA 02210 See on map
AMENITIES
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
Additional information
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Offers from The Westin Boston Waterfront
Special Offer:Book Early & Save in TX!
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Rooms
Dec. 23Dec. 24
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,027)
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2,852 results
Traveller rating
1,229
1,024
387
132
80
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LanguageEnglish
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1,229
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All reviews convention center comedy club silver line irish pub heavenly bed city bar boston waterfront attending a conference the world trade center south station close to the airport large hotel restaurants and bars logan airport concierge desk public transportation the north end
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1 - 5 of 2,852 reviews
Reviewed yesterday via mobile

I visited this awesome hotel for SCW’s fitness convention. My family and I had breakfast at Sauciety and received exceptional service from Kenny. Whenever you’re there ask for him. He exemplifies customer service. He is a prime example of how to serve his customers. He...More

Thank Djskullee
Hotel's Favourite
Reviewed October 4, 2018 via mobile

With the Westin having a bridge to the convention center you are assured of being on time for meetings. Complete with a Starbucks to start your day. Ask for a premium room with a view for a city view. There are no bay views! Room...More

1  Thank Donnaj13
Response from MJorgensen, General Manager at The Westin Boston WaterfrontResponded October 9, 2018

Thank you for your review. We appreciate the high praise regarding our staff, rooms, and bed. We are looking forward to welcoming you back soon!

Reviewed 1 week ago via mobile

Upon arrival there was one person checking in guests, we waited 25 min at least, not good customer service. The elevators need to be inspected, little scary. The pool had mold around the edges and could really use an update. The room service was great,...More

Thank michellebO248RD
Response from FrankG3220, Manager at The Westin Boston WaterfrontResponded 6 days ago

We appreciate you reviewing your visit with the Westin Boston Waterfront. While I am glad to learn that our in room dining team helped you maintain your wellness routine with our SuperfoodRx offerings, I am sorry to hear about the issues you experienced otherwise. I...More

Reviewed 1 week ago via mobile

Our family group of five adults stayed in this beautiful and exceptionally well managed hotel. We were in town for a US Navy ship commissioning just blocks away on the waterfront. From start to finish our visit at this hotel was just great. Eager and...More

Thank 579ellenh
Response from MJorgensen, General Manager at The Westin Boston WaterfrontResponded 4 days ago

Thank you for your fantastic review! We're delighted you enjoyed your time and look forward to seeing you again soon.

Reviewed 1 week ago via mobile

Disorganized management with no interest in customer service. They billed us twice for our room, and the billing office never answers the phone to handle billing errors. The manager, Frank (last name indecipherable) also never answers his phone—his recorded-at-top-speed message directs you to a “personal...More

Thank 863mh
Response from FrankG3220, Manager at The Westin Boston WaterfrontResponded 6 days ago

Thank you for taking the time to share your review. I am sorry to learn about your experience after your departure from our hotel, but happy that you and I were able to connect and resolve the issue. Please do not hesitate to reach out...More

View more reviews
About
Description
Ideally located in Boston, Massachusetts' thriving Seaport District, The Westin Boston Waterfront offers guests the opportunity to relax and recharge with many onsite amenities and explore the vibrant cultural and More culinary offerings nearby. Just blocks from the front door, the Boston Children’s Museum, New England Aquarium, and the Institute of Contemporary Art offer exciting cultural experiences for all ages. With over 100 unique restaurants within a few blocks, the Seaport is home to some of Boston’s best dining experiences. A short walk or cab ride brings guests to Historic Faneuil Hall, the North End, or the scenic Back Bay. At the end of the day unwind with a locally-inspired Crafted at Westin cocktail at Birch Bar, located in our lobby, or end the night with a laugh at the on-site comedy club, Laugh Boston. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Air Conditioning
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Electric Vehicle Charging Station
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Beachfront
Spa
Free High Speed Internet (WiFi)
Breakfast included
Free Parking
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
GreenLeaders Bronze level
Certificate of Excellence
Hotel Style
Family
,
Business
,
Onsen
,
Luxury
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
GreenLeaders Bronze level
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Business
,
Onsen
,
Luxury
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
793
Price range
US$102 - US$496 (Based on Average Rates for a Standard Room)
Also Known As
The Westin Boston Waterfront Hotel Boston
,
Westin Hotel Boston
,
Boston Westin
Location
United States > Massachusetts > Boston > Seaport District / South Boston Waterfront
Hotel class
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
GreenLeaders Bronze level
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Business
,
Onsen
,
Luxury
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
793
Price range
US$102 - US$496 (Based on Average Rates for a Standard Room)
Also Known As
The Westin Boston Waterfront Hotel Boston
,
Westin Hotel Boston
,
Boston Westin
Location
United States > Massachusetts > Boston > Seaport District / South Boston Waterfront
Photos
Traveller (585)
Room & Suite (529)
Dining (50)
Pool & Beach (28)
Amenities (32)
Business Centre & Event Rooms (2)
Nearby
Seaport District / South Boston Waterfront
This area has been expanding and becoming more and
more popular, for good reason. Not surprisingly, the
seaport district of South Boston is located
beautifully along the water. The area is designed for
easy strolling along the HarborWalk, and there are
bars and restaurants for all ages and budgets. The
Institute of Contemporary Art is located in this area
in a contemporary building with an absolutely stunning
...More
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The Westin Boston Waterfront
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Nearby AttractionsSee all 940 nearby attractions
Harpoon Brewery & Beer Hall
929 reviews
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Boston Convention & Exhibition Center
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Questions & Answers
Ask a question
robertrS7597PJ
November 21, 2018|
AnswerShow all 7 answers
Response from BigGeorge1 | Reviewed this property |
My advice is to avoid street/self parking at all costs. I would go so far as to park in a suburb and take a cab/Uber/Lyft to the Westin. If you fly to Boston you can take the Silver bus line to the Westin for free, although... More
0
Votes
robertrS7597PJ
November 21, 2018|
Answer
Response from K9Lover13 | Reviewed this property |
We took an Uber everywhere because the parking was $40.00 a night if you’re staying there or I think $65.00 if you’re not staying there. We just didn’t want to deal with it. They also have Valet parking but I don’t know how... More
2
Votes
Lovetofly33
July 18, 2018|
AnswerShow all 8 answers
Response from luvrns | Reviewed this property |
Had no problem taking food to go from the restaurants, and it is way cheaper
1
Vote
Room Tips
"Rooms overlooking back of hotel are very noisy."
512stewartg
3 weeks ago
Read review
"Rooms in the high floors have better views of the City."
Evita_1957
3 weeks ago
Read review
"Ask to stay as far away from construction as you can."
JACoppo
4 weeks ago
Read review
"High floor away from lobby noise."
lindamH7219PZ
Oct. 20, 2018
Read review
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