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The Westin Boston Waterfront

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#37 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
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The Westin Boston Waterfront
The Westin Boston Waterfront
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2,496 Reviews from our TripAdvisor Community

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Showing 2,346: English reviews
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High Wycombe, United Kingdom
Reviewed yesterday NEWvia mobile

Exactly what you would expect from a Westin. A well equipped room and very comfortable bed - only niggle was a long delay (until 6pm) to have a room available. A good place to stay as it is 15min from airport so perfect for an early flight out !

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Helpful?
Thank Richard G
Spearfish, South Dakota
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

Checked in early as my plane landed early. Staff was very friendly and helpful. Dined in several on site restaurants and was very pleased with choices and service. Room service was very efficient and checkout a breeze. Thank you for an enjoyable stay

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1Thank Bearsuit01
About Hotel's Favourite Review
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for sharing a review of your stay at The Westin Boston Waterfront. I'm happy to hear about the positive interactions you had with our associates and delighted that you enjoyed your stay. I hope we have the opportunity to welcome you back soon.

Massachusetts
Reviewed 3 days ago NEW

From the time we drove up we were catered to. Very convenient that the parking is right there under the hotel.The doorman very very polite and helpful while the front desk was well organized and pleasant. We had a suite with a great view of the city. The room was clean and the bed was comfy. And most importantly the...

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1Thank maxxie13
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to share a review of your stay at The Westin Boston Waterfront. I'm happy that you were comfortable in your guestroom and delighted to hear that our associates made sure that you felt well taken care of during your time with us. I hope we have an opportunity to welcome you back when the...

Grimsby, Canada
Reviewed 4 days ago NEW

Arrived shortly after midnight due to weather conditions. Not in the best of mood when I found out that my reservation was not put through with the agent I used. Cleared up after a misunderstanding. What really annoyed me was the wakeup call I requested shortly after 07:00 am.. Never did hear back from the manager after speaking to the...

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Helpful?
Thank Glenn A
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for sharing a review of your stay. I'm happy to hear that the issue with your reservation was promptly resolved when you arrived at the hotel and that our front desk team addressed the mix-up regarding your wake-up call. I understand that these issues are especially inconvenient after a long night of travel, and hope that the remainder...

Reviewed 5 days ago NEW

This was the best and the cleanest Hotel in Boston that I have stayed in. The staff we're amazing especially the check in guy Claiton. I would recommend this stay to anybody traveling to Boston. Great view, right next to the Airport. Hands down the best in the City.

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1Thank Kidd F
Reviewed 6 days ago NEWvia mobile

Very nice hotel with comfortable rooms. There is Irish restaurant right next to the hotel and Starbucks coffee inside the hotel lobby. It takes you around 10mins to drive to the airport and 10mins to walk to the city centre. Staff is polite and very helpful.

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Thank Natálie D
Livingston, New Jersey
Reviewed 1 week ago via mobile

I prefer the location of the other Westin in Boston but if you are here for a convention, this is the place to stay. Hotel is busy with a lot of conventioneers running around. There is a Starbucks on the lobby floor and restaurants and gift/sundry shop too. The rooms are fine. Excellent placement of outlets and good mirror placement....

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1Thank AmyC723
Reviewed 2 weeks ago via mobile

Clean, comfortable, safe feeling (woman traveling alone for business). Staff helpful and easy to work with. Starbucks, gift shop, restaurants and bar (I only used Starbucks and gift shop). Very easy to get there from airport. The beds are AWESOME!!! Would stay there again for business or personal.

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Thank Nikki B
Reviewed 2 weeks ago via mobile

The Westin is s nice hotel. I stayed here because I was going to convention and it's the closest hotel to the convention center. Check in was easy although the gentleman checking us in had zero personality. Room wasn't ready at 1pm. Check in is at 3... we got our room about 3:40. Bed was comfortable and room was clean....

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Thank RMH0013
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for sharing a review of your stay at The Westin Boston Waterfront. I apologize for the difficulties you encountered during your stay, and welcome you to reach out to our Hotel Manager, Frank Guzzi, if you would like to discuss any of the issues you mentioned in more detail. He can be reached at frank.guzzi@westin.com, and would be...

Boston, Massachusetts
Reviewed 2 weeks ago

I check in Westin waterfront hotel on Sunday night March 5,2017 at 7:00 p.m. at front desk person check me in up to my room that nite the room was nice but small room was good no ploblem with room the AC/ heat was work in the room that nite no ploblem with room but could updated my room bigger...

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Helpful?
Thank chuckdeutsch12

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Staying in Seaport District / South Boston Waterfront

Neighbourhood Profile
Seaport District / South Boston Waterfront
This area has been expanding and becoming more and more popular, for good reason. Not surprisingly, the seaport district of South Boston is located beautifully along the water. The area is designed for easy strolling along the HarborWalk, and there are bars and restaurants for all ages and budgets. The Institute of Contemporary Art is located in this area in a contemporary building with an absolutely stunning deck overlooking the water. In the summer time there are Friday music concerts on the deck of the museum. Nearby, there are many green spaces to enjoy.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
M.J. O'Connor's Irish Pub
M.J. O'Connor's Irish Pub
Cuisines: American, Irish, Bar, Pub, Soups
Sauciety
Sauciety
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more   less 

Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Region: United States > Massachusetts > Boston > Seaport District / South Boston Waterfront , South Boston
Price Range: $305 - $752 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
Reservation Options:
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin
Hotel Style:
#24 Family Hotel in Boston
#28 Luxury Hotel in Boston
#28 Business Hotel in Boston
#30 Green Hotel in Boston
#37 Romantic Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Boston Waterfront staff and other travellers.
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Questions? Get answers from The Westin Boston Waterfront staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the higher floors has more privacy”
 of 5 bubbles kiddf2017, 24 Mar 2017 | Read review
“Gokdroom to excellent”
 of 5 bubbles chuckdeutsch12, 9 Mar 2017 | Read review
“If the sign says "Westin Boston Waterfront", walk away!”
 of 5 bubbles mgg42, 6 Mar 2017 | Read review
“had 4th floor room facing south - was very quiet”
 of 5 bubbles dsheridanq, 25 Feb 2017 | Read review
“Avoid rooms overlooking the freeway.”
 of 5 bubbles R2500QQmarkd, 23 Jan 2017 | Read review
5 of 5