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The Westin Boston Waterfront

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#37 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
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The Westin Boston Waterfront
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2,491 Reviews from our TripAdvisor Community

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Showing 2,341: English reviews
Reviewed 31 January 2017 via mobile

We are always greeted by the valet with a huge smile and warm welcome. The bellhop is right there loading ALL my luggage. Check in is quick and flawless. Then our luggage is whisked away and delivered to our comfortable, bright, spacious and clean room. I love how green they are. We chose no housekeeping while we were there. I...

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Helpful?
Thank ShiskaSharon
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so very much for your review, and for being a loyal guest to The Westin Boston Waterfront. We strive to provide unparalleled service and I always enjoying hearing feedback such as yours from our guests. I'm delighted you had such a wonderful stay and we very much look forward to welcoming you back again soon.

Reviewed 28 January 2017 via mobile

The hotel staff at this hotel are a perfect example of excellent customer service. From check in to check out, everyone I encountered was pleasant and helpful. Front desk representatives were happy to assist, bellmen/valet were courteous (including Franny with Enterprise), Paul with security was especially helpful and kind. The room was nice and the bed was very comfy! The...

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1Thank kindglobalista
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for your review of the hotel. We believe we have some of the best staff in the City and your comments just serve to validate that for us. I'll be sure to share your feedback with my team and we look forward to welcoming you back again soon.

New York City, New York
Reviewed 25 January 2017

The hotel is in close proximity to the convention center and has a great lobby and gym. Rooms are nice, bur standard. Would highly recommend for business travelers and anyone coming to Boston. The lobby bar also has great oysters.

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1Thank Brandon F
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for writing a review following your stay at The Westin Boston Waterfront. I'm delighted to hear you enjoyed your stay and we look forward to welcoming you back.

Reviewed 24 January 2017

I slept well, check in/out was quick and easy, and the room was clean. The room service menu provided many options, though it was rather expensive. They should rename this hotel to The Westin Conference Center Adjacent, rather than The Westin Waterfront. I don't think it was anywhere near the water. Although the hotel is not in the city center,...

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Thank Monica S
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for sharing your feedback with us. I'm delighted to hear you enjoyed the hotel and slept well, our Heavenly Beds certainly encourage restful sleep. Although we're not located in the city center, our location is a short walk from the Waterfront which boasts a number of attractions and restaurants. Our team is always happy to make recommendations. Once...

Weatherford, Texas
Reviewed 23 January 2017

No doubt, the "waterfront" title is a bit misleading, but the hotel is clean and quiet, which are two "musts" for any business traveler. The bed is comfortable, but the comforter is always a bit too warm, even with the heat turned down. Located right next to the convention center, it's an ideal place for attending a function, but transportation...

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Helpful?
Thank Mark D
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for your review of The Westin Boston Waterfront. I'm delighted you had the opportunity to stay with us and found the accommodations to be comfortable and convenient, and as you note, the skybridge from the hotel to the Convention Center is ideal for guests attending a conference or event. Thank you again for your comments and I hope...

Adelaide, Australia
Reviewed 21 January 2017

This hotel is ideal for people attending events held in the adjacent Boston Convention Centre. However, this is not ideal for people who plan to have a sightseeing trip. The hotel is located about 1.5km from the downtown area and therefore is not close to many restaurants and shops. The only advantages of staying in this hotel is that it...

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Thank Chandputti
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to share your comments regarding your recent stay. While we are located approximately a mile from some of Boston's attractions, we are in Boston's fastest growing neighborhood and have a number of museums and landmarks that honor Boston's storied past as well as reflect the City's forward-thinking nature. I do hope we have the...

Cambridge, New York
Reviewed 18 January 2017

We stayed here while in Boston for a concert.....#1 Not sure why it says "waterfront" because it is not. If you are lucky you may get a room with a limited view of the water. It was very expensive and the staff was not overly friendly. We returned from the concert fairly late and wanted to order pizza so we...

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Thank Petey2011
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to share a review of your stay. I’m disappointed and surprised to hear about your interactions with our staff and Concierge as our associates are frequently commended for the level of personalized service they provide to our guests. I’m sorry to hear that we missed the mark in this case and I will be...

Leucadia, California
Reviewed 17 January 2017

So we had a large annual meeting here, it carried it off perfectly, the rooms were clean, it was big enough for a meeting with 500+ people easily, it didnt feel cramped or uncomfortable. The meeting rooms are perfectly well equipped, the large ball room worked well as a main auditorium, the AV and services were all first rate. In...

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Thank ElRatler
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to review your stay at The Westin Boston Waterfront. I’m delighted to hear that your event was a success and that you felt our property was well-equipped to comfortably host a productive annual meeting for your group. While I’m pleased that you enjoyed the meal that our chefs prepared for your group, I’m sorry...

Canton, CT
Reviewed 14 January 2017

We stayed for a weekend in January for an event at the convention center which is attached by an indoor bridge. There are no food options near this hotel so you are captive to the one restaurant,the lobby bar and a starbucks. Our first night there the restaurant in the hotel had 1 hour wait so we tried the hotel...

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Thank lthomas175
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to share your experience from your recent stay at The Westin Boston Waterfront. I'm delighted you had the opportunity to stay with us and enjoy the convenience our the indoor skybridge to go back and forth from your conference at the convention center. I apologize for the wait you encountered while at Birch Bar...

Canton, Connecticut
Reviewed 11 January 2017 via mobile

Typical outstanding service from Westin staff. Several dining choices... try the Harpoon Winter in the bar in the lobby. MJ O'Conners is a fun spot with good food and lots of beer choices. Steak tips were very good. Deep fried cheesecake sounded better than it was... but it is so different...get another desert and share.

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Thank RoadWarriorXten
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for your review of the hotel. I'm delighted you enjoyed the amenities and restaurants and very happy to hear about the service you received. Thank you again and we look forward to welcoming you back.

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Staying in Seaport District / South Boston Waterfront

Neighbourhood Profile
Seaport District / South Boston Waterfront
This area has been expanding and becoming more and more popular, for good reason. Not surprisingly, the seaport district of South Boston is located beautifully along the water. The area is designed for easy strolling along the HarborWalk, and there are bars and restaurants for all ages and budgets. The Institute of Contemporary Art is located in this area in a contemporary building with an absolutely stunning deck overlooking the water. In the summer time there are Friday music concerts on the deck of the museum. Nearby, there are many green spaces to enjoy.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
M.J. O'Connor's Irish Pub
M.J. O'Connor's Irish Pub
Cuisines: American, Irish, Bar, Pub, Soups
Sauciety
Sauciety
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more   less 

Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Region: United States > Massachusetts > Boston > Seaport District / South Boston Waterfront , South Boston
Price Range: $305 - $749 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
Reservation Options:
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin
Hotel Style:
#24 Family Hotel in Boston
#28 Business Hotel in Boston
#28 Luxury Hotel in Boston
#30 Green Hotel in Boston
#37 Romantic Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Boston Waterfront staff and other travellers.
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Questions? Get answers from The Westin Boston Waterfront staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Gokdroom to excellent”
 of 5 bubbles chuckdeutsch12, 9 Mar 2017 | Read review
“If the sign says "Westin Boston Waterfront", walk away!”
 of 5 bubbles mgg42, 6 Mar 2017 | Read review
“had 4th floor room facing south - was very quiet”
 of 5 bubbles dsheridanq, 25 Feb 2017 | Read review
“Avoid rooms overlooking the freeway.”
 of 5 bubbles R2500QQmarkd, 23 Jan 2017 | Read review
“The higher the better”
 of 5 bubbles ElRatler, 17 Jan 2017 | Read review
5 of 5