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Sheraton Boston Hotel

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#44 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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1,953 Reviews from our TripAdvisor Community

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Showing 1,692: English reviews
Cape Town, South Africa
Reviewed 3 December 2014 via mobile

After a long trip from South Africa and with our baggage not arriving, it was great to be welcomed by friendly, efficient staff at the hotel. It was also equally convienient to walk over to the Prudential centre and do some shopping for new clothes.The hotel room was clean and they offer free wi-fi too.

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Helpful?
Thank Nirvanacpt
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Nirvanacpt, I am so sorry to read that the airline misplaced your luggage during your visit. I'm delighted that our team took such great care of you once you arrived and that you were able to find some suitable clothes in the connected mall. I hope that you will be staying with us again the next time your travels...

Leesburg, Virginia
Reviewed 3 December 2014

Pleasantly surprised - was expecting an old run down hotel - it was very nice, open reception area, friendly staff (offered warm cider while waiting to check -in), comfortable yet modern furnishings, clean and up to date. Outstanding location to shopping, food, other hotels and Starbucks in the lobby! Spacious room with an great view, comfortable bed, nice furnishings (loved...

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Helpful?
Thank 4BearsinVA
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear 4BearsinVA, Thank you for choosing to stay with us during your recent visit to Boston. I am so pleased that you enjoyed your time with us. Our location really can't be beat - I'm glad you were able to enjoy the shops and restaurants. I hope that you will be visiting us again very soon. Warm Regards, Angela Vento...

Central Maine
Reviewed 2 December 2014

This was an excellent choice for us visiting family in the Boston area. The hotel is situated in the Back Bay/Copley area central to a lot of shops and restaurants. This is a large hotel attached to a mall and the Hynes Convention Center.. We were given a room on the 29th floor with a great view. The room was...

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Helpful?
1Thank DishtheDirt
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear DishtheDirt, Thank you so much for taking the time to review your recent stay with us. I am thrilled that you were able to enjoy our wonderful city and the hotel's proximity to shopping at the Prudential Center and the Copley Place Mall. The view from our 29th floor still takes my breath away! We look forward to welcoming...

Sao Paulo, SP
Reviewed 30 November 2014

Sheraton is one of my favorites hotel chains in US and this in Boston was amazing due to its localization and the connection with Hynes Convention Center and Prudential center, full of restaurants and shops.The staff, specially Mario at the front desk, who was responsible for both my check in and check out. As usual, higher floors have beautiful views...

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Helpful?
Thank Reflats
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Reflats, Thank you for taking the time to write such a kind review. I am so glad that you were able to connect with Mario. He really takes pride in providing exceptional service for our guests and ensures that their check-in is seamless. I will be sure to pass along your kind words. I hope we will be seeing...

Middletown, New Jersey
Reviewed 30 November 2014

We spent Thanksgiving weekend there and they were a good choice. Location was attached to the Prudential Center Mall. The breakfast choices were limited to a Starbucks, that closed early, and an onsite restaurant, that was way overpriced. The buffet was $25.00 per adult and too limited to be so expensive. I will say that the rooms were very clean...

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Helpful?
Thank shearstyle
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear shearstyle, Thank you for choosing the Sheraton Boston Hotel during your recent visit. We appreciate your business! I am delighted that we were able to help make your Thanksgiving and enjoyable one. I'd also like to thank you for your feedback regarding our breakfast options. Our guests comments are what helps us to improve in the future. I am...

Somerset
Reviewed 30 November 2014

A decent enough large hotel in a convenient location. Direct access to shopping and convenient for some of bostons public transport makes this a good 4 star option. Not thrilling and could do with a refurb, but a good breakfast and helpful staff make this an option worth considering

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Helpful?
Thank PhinSomerset
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear PhinSomerset, Thank you for taking the time to review your recent stay with us! Our location does allow for easy access to the city and public transportation making us an ideal place to stay when in Boston. I do hope that you will be staying with us again the next time your travels bring our way. Warm Regards, Angela...

Buffalo, New York
Reviewed 29 November 2014

Feeling comfortable at a hotel is really the bottom line. We felt more comfortable at The Sheraton Boston than any other (8 or so) downtown hotels we have come to know. A pleasant lobby, nice restaurants and excellent rooms perhaps are taken for granted at a luxury hotel. What prompted this review was the extraordinary staff. At the front desk...

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Helpful?
Thank JValjean
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear JValjean, I appreciate you taking the time to provide such wonderful feedback about your recent experience. It's wonderful to hear that our team took great care of you! I look forward to sharing your comments with our associates and am confident they will be thrilled that they left such a lasting impression! We can't wait to welcome you back!...

Boston
Reviewed 29 November 2014

We checked in on Thanksgiving, went up to one of the club level floors, and entered an uncleaned room! Back to reception where we left our bags, walked around for 45 minutes and then back to the same room. Which was still not clean! Had to call to have the sink surface wiped clean of soap scum, and I know...

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Helpful?
Thank KBBostonBoston
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear KBBostonBoston, I am disheartened to read about your recent stay with us over the Thanksgiving holiday as this is not the type of experience that we strive for. I would love the opportunity to speak with you further so that we can remedy the disconnect. At your earliest convenience, please reach out to me at GMAngelaVento@sheraton.com. Thank you for...

Overland Park, Kansas
Reviewed 29 November 2014

We have been here over Thanksgiving and enjoyed our stay. I am well travelled and extremely picky. The manager does a good job trying to take care of everyone, the facility is very clean and the rooms and halls were quiet-hugely important to those who like to sleep!- within the hotel itself. The fitness center and pool were very nice,...

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Helpful?
Thank Overlandparkers
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Overlandparkers, Thank you so much for the wonderful review. I am so pleased that we were able to be a part of your Thanksgiving. I appreciate your feedback regarding the doormen and will be sure to share your words with our associates. I hope that we will be welcoming you back soon. Warm Regards, Angela Vento General Manager

Amsterdam
Reviewed 27 November 2014

A nice hotel made even better by staff like Fred. Had a sink backup on thanksgiving morning when trying to get ready for the day. Fred was right there with his tools in 10 minutes and finished in 5!!!

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1Thank Cliffandzjef
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Cliffandzjef, Thank you for choosing to stay with us at the Sheraton Boston Hotel for your Thanksgiving visit. I am sorry to hear that you had some trouble with your sink, however I am thrilled that you were able to connect with Fred and he was able to remedy the problem! We are so lucky to have him on...

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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Business-friendly Sheraton Boston Hotel, which is connected to Hynes Convention Center, is 4 miles from Logan Airport and close to the Shops at Prudential Center, Copley Place, and Newbury Street. ... more   less 

Additional Information about Sheraton Boston Hotel

Address: 39 Dalton Street, Prudential Center, Boston, MA 02199-3901
Region: United States > Massachusetts > Boston > Back Bay
Price Range: $159 - $651 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Boston Hotel 4*
Number of rooms: 1220
Reservation Options:
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Also Known As:
Sheraton Hotel Boston
Boston Sheraton
Hotel Style:
#21 Green Hotel in Boston
#34 Luxury Hotel in Boston
#36 Family Hotel in Boston
#39 Business Hotel in Boston
#52 Romantic Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Boston Hotel staff and other travellers.
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Questions? Get answers from Sheraton Boston Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get room on the north tower. Spectacular views over the Charles River and MIT.”
 of 5 bubbles 166rajeshs, 15 Jan 2017 | Read review
“South Tower corner rooms quite nice!”
 of 5 bubbles BlueWindez, 15 Jan 2017 | Read review
“Take a room with Club Lounge access on a higher floor with river view.”
 of 5 bubbles Kaiser96, 6 Jan 2017 | Read review
“Make sure the plumbing works.”
 of 5 bubbles Saoirse48, 4 Jan 2017 | Read review
“Recommend the north tower as it has slightly larger rooms!”
 of 5 bubbles lockwoodjstephen, 31 Dec 2016 | Read review
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