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The Westin San Diego

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#57 of 279 Hotels in San Diego
Certificate of Excellence
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The Westin San Diego
The Westin San Diego
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845 Reviews from our TripAdvisor Community

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Showing 787: English reviews
Milwaukee, Wisconsin
Reviewed 4 weeks ago

The Westin was a nice hotel, but as other reviewers mention watch hidden fees. That being said it is an excellent location and can walk to most downtown area. I would put USS Midway at top of list of attractions then try to get to Gaslamp area and Little Italy.

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Helpful?
Thank jhnbrunner
Alyssa T, General Manager at The Westin San Diego, responded to this review

jhnbrunner - The Midway is also one of my favorite, must visit, local attractions. I am glad you made time and found it to be as awesome as I do. Thank you for the 5 star review on Trip Advisor and we hope you will come back and stay with us again, should your travels bring you to San Diego....

San Diego, California
Reviewed 4 weeks ago

I had an early morning and needed breakfast fast. Teah, the hostess at the Restaurant at the Emerald Plaza helped me immediately. I was able to be the Buffet Breakfast to go. Amazing food. So pleasant and helpful. I was on my way in 10 minutes

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Helpful?
Thank markesquire
Alyssa T, General Manager at The Westin San Diego, responded to this review

markesquire - Thank you for taking the time to share your experience on Trip Advisor and award us a 5 star review. I will be sure to personally recognize Teah for this review and her efforts. We hope to see you again soon. Kind Regards, Alyssa Turowski General Manager

Toronto, Canada
Reviewed 4 weeks ago via mobile

Thank you to the very helpful staff and great service with an early check-in and recommendation on what to see and eat locally!! Good location to walk the key sites. Had fun in the lobby bar with very nice staff!!

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Helpful?
Thank SBLongmore
Alyssa T, General Manager at The Westin San Diego, responded to this review

SBLongmore - Thank you for the 5 star review. I am pleased to read you enjoyed your food and beverage experience in the lobby bar. We look forward to welcoming you back again on your next trip to sunny San Diego. Be Well, Alyssa Turowski General Manager

Falmouth, Massachusetts
Reviewed 4 weeks ago

The Westin is a nice hotel with all the amenities expected from such. However, when checking out I got hit with a daily unexpected facilities fee. I asked about this and was informed that this was standard for all the amenities offered by the hotel. I'm not sure what these amenities entailed since I didn't get a chance to sample...

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Helpful?
Thank MikeOCC2014
Alyssa T, General Manager at The Westin San Diego, responded to this review

MikeOCC2014 - Thank you for the 4 star rating and my apologies you were unaware of the facilities fees charged by the hotel. Our facilities fee is noted and published on all sites prior to booking. We definitely do not try to surprise any guest upon departure and the fee includes much more than internet and newspapers. Included in the...

Los Angeles
Reviewed 4 weeks ago

I am less than thrilled by this property. Spent a weekend for leisure. Parking is a hassle unless you valet, which is expensive and results in long waits. Front desk staff is underwhelming to say the least. Check-in is painful and the wait time can be daunting. The rooms show their age. Carpets are worn and there is a distinct...

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1Thank travbuster
Alyssa T, General Manager at The Westin San Diego, responded to this review

travbuster - It is unfortunate to read your review. It appears we fell short in several areas to meet your expectations and provide the Westin 4 diamond service we are known for. I have shared your feedback with the team so we can ensure this level of service is addressed immediately. Our facilities fee is noted and published on all...

argentina buenos aires
Reviewed 4 weeks ago

The Hotel was fine, kind of old dated rooms. I don t know why they charge for that "Resort fee', please don t do it anymore, I prefer to pay that fee in the original price of the room, pay a resort fee for an extra nothing! What it is that? and don t tell me it was for the...

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Helpful?
Thank juanbau
Alyssa T, General Manager at The Westin San Diego, responded to this review

juanbau - Thank you for taking the time to share your feedback with Trip Advisor. I am sorry we did not meet your needs and expectations. Our facilities fee includes a number of amenities such as: round trip airport transportation, internet, complimentary bottle water in all guestrooms, complimentary snack hour daily, complimentary local and domestic long distance phone calls. I...

Buenos Aires, Argentina
Reviewed 4 weeks ago via mobile

It's Año SPG Hotel. Yes. Ir's a Westin. Of course. That's why I expected more. My highlights: Location : not good if you go on vacations. The area is quite crappy at night. Not good for walking. Room: OK. A little bit small and somehow outdated. Ok but what actually made me more unhappy?: 1- Internet : a complete disaster....

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Helpful?
1Thank rodarg
Alyssa T, General Manager at The Westin San Diego, responded to this review

rodarg - I am sorry to hear you did not enjoy your recent experience at the Westin San Diego. I am unclear to how you booked your reservation but our goal is to ensure you are aware of what you booked before arriving. We have validated that all booking engines clearly state all taxes and fees before you click through...

Reviewed 4 weeks ago

The hotel is generally nice, and we had rooms with nice views. A few issues we ran into: The shape of the room is strange because the building is a hexagon or octagon, so both rooms we were in had poor flow. We traveled with a baby, and the flow of the room impacted our ability to put the baby...

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Helpful?
Thank Jeff W
Alyssa T, General Manager at The Westin San Diego, responded to this review

Jeff W - It is unfortunate to read your review. I am sorry the Westin San Diego did not meet your expectations. Our guestroom bathrooms were renovated to the newest Westin design in 2013-2014 as part of our $15 million renovation. Our 3rd floor outdoor saline pool is a 3 lane smaller lap pool but one of very few outdoor...

Berlin, Germany
Reviewed 4 weeks ago

The overall impression of our stay at the Westin San Diego is fantastic. The staff at the reception is exceptionally friendly. We got a newly renovated room on the 24th floor with a great view. In the evening there was a complimentary wine reception for SPG-members in the lobby, which was a perfect start for our first night in San...

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Helpful?
Thank SmartandSunny
Alyssa T, General Manager at The Westin San Diego, responded to this review

SmartandSunny - Thank you for the fantastic 5 star review! I am so happy to read you enjoyed your entire experience. Our valet team is one of the best and I appreciate your taking the time to recognize their efforts. We look forward to welcoming you back to sunny San Diego and the Westin San Diego on your next trip....

Reviewed 5 weeks ago via mobile

I am very disappointed with this hotel. I made a reservation a day before without knowing I wouldn't be able to make it since a very dangerous storm was coming. As soon as I got to know about it I tried to cancel it, which was about an hour later. They wanted to charge me the whole price after making...

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Helpful?
Thank Agostina G
Alyssa T, General Manager at The Westin San Diego, responded to this review

Agostina G - It is unfortunate to receive your disappointment review. While the weather is out of all our control, depending on the way you booked is why you were unable to cancel your reservation. I am unclear based on the information provided through Trip Advisor if you booked through a third party and if you booked a non-cancelable, non-changeable...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin San Diego Hotelprovides a retreat to one of downtown San Diego's landmark hotels. Experience The Westin San Diego's $15 million dollar transformation, introducing the brand's new modern design. The hotel now has a distinctly upscale, contemporary feel, inspired by soothing elements of nature. With a complete revitalization of guestrooms, restaurant, lobby, public areas, San Diego meeting space, two new Legal War Rooms, Tangent and a new Westin Fitness Studio, the newly refurbished urban retreat will transform every aspect of a stay into a revitalizing experience. The Westin San Diego is located a few blocks from the famous Gaslamp Quarter and just minutes from all of San Diego's major attractions: Sea World, San Diego Zoo, Old Town and more. Enjoy Westin San Diego Hotel's panoramic views of the San Diego Bay, Coronado Island and the downtown cityscape from your guestroom. Stay connected with complimentary Internet access in the lobby and complimentary shuttle service to/from the San Diego airport. ... more   less 

Additional Information about The Westin San Diego

Address: 400 West Broadway, San Diego, CA 92101-3504
Region: United States > California > San Diego > Downtown
Price Range: $246 - $571 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin San Diego 4*
Number of rooms: 436
Reservation Options:
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Also Known As:
Westin San Diego Hotel San Diego
San Diego Westin
Wyndham San Diego Hotel
Hotel Style:
#14 Spa Hotel in San Diego
#20 Luxury Hotel in San Diego
#23 Business Hotel in San Diego
#32 Romantic Hotel in San Diego
#39 Family Hotel in San Diego
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Questions & Answers

Here's what travellers have asked, with answers from The Westin San Diego staff and other travellers.
18 questions
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Questions? Get answers from The Westin San Diego staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay elsewhere”
 of 5 bubbles gabors281, 2 Mar 2017 | Read review
“I stayed on floor 17,a Starwood Quest floor. It was quiet and I had good views of the city and water from my room as would many rooms.”
 of 5 bubbles rskunter, 2 Mar 2017 | Read review
“Get a higher floor with the harbor view - make sure you know "all the fees" upfront”
 of 5 bubbles travbuster, 19 Feb 2017 | Read review
“Ask for a room facing the bay.”
 of 5 bubbles SmartandSunny, 18 Feb 2017 | Read review
“The bayside view from our 15th floor room was fantastic.”
 of 5 bubbles robs370, 15 Feb 2017 | Read review
5 of 5