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Tucked away on gentle Mission Bay in the heart of San Diego, Paradise Point Resort & Spa features comfortable bungalow-style rooms amidst lush, tropical gardens, tranquil lagoons, and one mile of sandy beach. Scattered across our 44-acre island, you'll find plenty of room to roam and relax with five swimming pools, beach bonfire pits, a marina, five dining venues, an award-winning spa and endless recreation options.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Lagoon View
Harbour View
Languages Spoken
Spanish
Location
1404 Vacation Road, San Diego, CA 92109
Paradise Point Resort & Spa
4 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Paradise Point Resort & Spa offers an array of pools and activities, nestled in a picturesque location praised by guests for its beauty and convenience to attractions. While the spacious rooms and tranquil atmosphere are appreciated, some travelers criticize the accommodations for their dated appearance and maintenance shortcomings.
Cleanliness varies with housekeeping service inconsistency being a notable concern. Although service can be responsive, issues with upkeep and hidden fees have led many to question the value of their stay at the resort.
Location
Picturesque
Atmosphere
Tranquil
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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We stayed for 4 days and 3 nights, the food was nice the first night we went to the posher restaurant (we didn’t realise until we saw the more affordable one) but service was amazing food (as shown in the picture) came out within 10 minutes of ordering. However when it came to paying you have a service charge on top of the tip you have to leave! The resort its self is very well kept and is lovely. The staff in the restaurant are nice too, and on the last night we went to the more affordable restaurant which again had amazing food, food took a little longer than the nights before but I think it was just because it was busy. The lady who showed us to our table was lovely she said she will book us in and it would be a 45 minute wait but ended getting us in sooner. The pools are nice but we only went in one of them, I don’t know about the rest of them but that one in particular seemed quite slippy getting into (I even witnessed a little boy and girl who was about 3 slip into the pool). The room was very spacious and clean, had shampoo and conditioner. But the ice machine was on the other side of our wall so throughout the night we could hear people coming to get ice, this kept us up. As we are on a road trip other hotels which we have stayed in put a lock on the ice machine after a certain time. We where also kept up by the air conditioning constantly turning its self on and off. We had maid service on the 2nd day but then never got another maid service again. Is maid service not included in the resort fees? When we asked at reception when checking out, the lady wasn’t much help she just said “it’s an additional fee but sometimes they do come in and make your beds”. When you first get to check in the hotel you are asked to sign the rules saying you will not bring food onto the premises that you have not bought from there. So when you go to the shop it’s $3 for a can of sprite and the same for 1/2 litres of milk, some of the prices in the shop are listed but others you get to the till and find out the cost for example a bag of chocolate was $12 and only found out when at the till! But in San Francisco we paid less than that and got double the size. If you are going to have this rule in place at least lower your prices especially if you are going to have hidden costs everywhere. If you come in a vehicle be prepared to pay a parking fee of $44 per night! Additionally we have later discovered upon leaving (through their website) after being charged a $40 leisure fee that volleyball and tennis, etc is free but upon arrival we where not made aware of this. The location is very nice a good quick walk into town from both directions.
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Date of stay: July 2024
Value
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Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Paradise Point Resort & Spa
Responded Jul 24, 2024
Dear Meg, Thank you for sharing your detailed feedback. We are pleased to hear you enjoyed the resort's well-kept grounds, spacious rooms, and the quality of the food at our restaurants. When booking through a third party, we cannot control how our fees are displayed however they are listed on our website and in the confirmation and pre-arrival emails. We are sorry to hear you were not informed of the resort fee inclusions and complimentary turn down service upon check-in. We will address these concerns with our team to improve our guest experience. We hope you consider visiting us again in the future. Sincerely, Jim Gross, General Manager
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Around 20 mins from the airport and$30 for an Uber, we found the staff amazingly friendly. Accommodation is in the form of bungalows, bay side and in small cul de sacs. Rooms were spotless and bathrooms had toiletries/hairdryer. We arrived late and there was the option of a pizza delivery on site which was delicious. There are gated pool areas that are locked at night and they also have fire pits that are lit and you can sit around of an evening. You can also buy fire kits to take on the beach from the on site store that has a small amount of food, but plenty of other supplies. There is a bay side restaurant and bar with a friendly vibe. We visited Rosecrans cemetery, USS Midway and Coronado from this location, each 20-30mins drive away.
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Date of stay: June 2024
Value
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Location
Cleanliness
Service
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Paradise Point Resort & Spa
Responded Jun 15, 2024
Dear Georgia We're delighted to hear that you enjoyed our fresh and peaceful environment, as well as our friendly staff. We strive to provide clean and comfortable accommodations with all the necessary amenities, including toiletries and hairdryers in the bathrooms. It's great to know that you appreciated the convenience of on-site pizza delivery and the variety of facilities we offer, such as gated pool areas and fire pits for relaxing evenings. Our bay-side restaurant and bar are indeed popular spots for a friendly atmosphere. We look forward to welcoming you back for another enjoyable stay whenever your travels bring you this way again! Sincerely, Jim Gross, General Manager
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The facility is beautiful and my room/villa was large and clean. The fee on top of fee on top of fee on top of tip before the actual tip...it all adds up and becomes frustrating. I had read other reviews mentioning bugs, etc. I didn't have any problems with bugs, but I could see how that could happen. Just bring a small bottle of peppermint oil and some cotton balls to place in the door jam. The musty/stale smell was very powerful in my room. I ended up putting a few dryer sheets in the grate of the air conditioner and that helped quite a bit.
The property is very large and worth exploring
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
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Location
Cleanliness
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Paradise Point Resort & Spa
Responded Oct 19, 2023
Dear Pam, It was our pleasure to welcome you to Paradise Point Resort & Spa. Situated on picturesque Mission Bay in the heart of San Diego, we're so glad our resort provided a beautiful backdrop for your getaway. Our team is always grateful for feedback, and we'll consider your valuable thoughts. Next time you desire a relaxing vacation, we hope you will join us again. Sincerely, Jim Gross, General Manager
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The atmosphere and grounds were really nice, although the pools could have used better upkeep and there seemed to be a shortage of towels even though the pool was mostly empty when we swam. Housekeeping is seriously lacking-our room looked like it had received a quick “surface clean” before we checked in and when we tried to request daily housekeeping, we were told they didn’t have any availability the second day of our stay. The baseboards, edges of the floor and walls were filthy. The toilet had cracked and rusty hardware and the shampoo/soap/conditioner holder was broken in the shower. Our shower drain didn’t function well and even after requesting maintenance to come, still would not drain properly. The beds were very uncomfortable and small! Advertised as a queen, but felt more like a full. Linens were very worn and scratchy. Definitely not worth the price or a “luxury” or “resort” like stay. We ended up leaving a night early.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Paradise Point Resort & Spa
Responded Jan 2, 2025
Dear Carly, Thank you for taking a moment to leave a review. It was a pleasure having you join us recently, and while we appreciate your kind words about our good vibes and idyllic setting, we regret the same cannot be said about our accommodations and service. Input like yours is important, as it helps us ensure we're doing the best possible job for our valued guests. Take care, and we hope you consider giving us another chance to welcome you back for a seamless stay worthy of a perfect rating. Sincerely, Jim Gross, General Manager
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We are staying at Paradise Point Resort & Spa in Mission Bay, San Diego, in August 2024. Our family of four, including two teenaged daughters, booked a bungalow-style room expecting a relaxing vacation in a beautiful environment. Unfortunately, our experience is far from what we hoped for. The room layout is poorly designed, with the main bed directly opposite the bathroom and next to the entrance. The automatic bathroom light, which switches on whenever the door is opened, woke everyone up during the night. This setup is incredibly impractical and disruptive to anyone trying to get a good night’s sleep. Additionally, we encountered a major issue with the porch light. The light was so strong that it felt like we were sleeping with the lights on inside our room. The blinds provided were ineffective at blocking the light. While this issue was eventually fixed after we escalated it to hotel management, it was an inconvenience that shouldn't have occurred in the first place. We were offered a $75 credit as compensation for the porch light issue, which did little to offset the frustration and sleep deprivation for two nights caused by these problems. The sofa bed provided in the room was another disappointment. It was extremely uncomfortable, with springs that could be felt through the thin mattress, making it nearly impossible to get any restful sleep (this review is written at 5 am as it’s so uncomfortable to sleep that you wake up every now and then). I would urge the hotel management, including those from Davidson Hospitality Group, to personally test these sofa beds to see if they meet the standards they claim to offer their guests. What prompted this review was the insincere follow-up from the guest experience team. After sharing my dissatisfaction with our stay (which was prompted by them), their response felt like a mere formality, designed to tick a box rather than genuinely address our concerns. It’s unfortunate because the resort's location and surroundings are beautiful, but we can’t fully enjoy our stay due to the lack of comfort in our accommodations. I would never stay in this hotel. I hope the management takes these issues seriously and makes the necessary improvements for future guests.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Paradise Point Resort & Spa
Responded Aug 12, 2024
Dear Travchris, Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. The comfort and satisfaction of our guests are our top priorities, and we’re committed to making things right. We are in the process of replacing the mattress in the guestroom you mentioned and will be updating all sofa beds across the property very soon. I understand our team has been in touch with you to resolve this matter, and we hope this reflects our dedication to your satisfaction. We hope to have the opportunity to welcome you back for a much more comfortable stay in the near future. Sincerely, Jim Gross, General Manager
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Our third stay. We have returned only on the strength of the grounds which are indeed lovely.
The rooms, however, are dark and cavelike. Even on the sunniest San Diego day, you'll need to turn on artificial lights to be able to see inside the room.
They are still operating "on demand" maid service (which you need to schedule well in advance). As a result, the rooms are not the cleanest. You'll want to bring slippers or your feet will be filthy in no time.
We've booked bay front, premium garden/lagoon view, and regular lanai view. We've been disappointed in each. Be sure to study the map in advance and see what you can get when you check in, don't just accept the room assigned. I failed to do this on the most recent stay and we ended up with a patio facing a hedge in front of busy and noisy Ingraham rood.
Our room had a fridge that was barely functional due to frost buildup. It also had a microwave at knee height in a cabinet (clearly an afterthought).
The pathways around the central ponds are showing their age: rotted, peeling and splintered wood, crumbling pavement.
Be careful with your booking. I had a confirmation page with one rate but they tried to charge me a higher rate when I checked in. The confirmation email doesn't indicate when you book a Park and Play rate, so there could be confusion there, too. All in all, it left me with a poor impression.
We are going to try one of the other area resorts next time.
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Date of stay: March 2024
Value
Location
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Paradise Point Resort & Spa
Responded Mar 24, 2024
Thank you for your review. It's always a delight to welcome back a valued guest, and we appreciate your kind words about our lovely grounds. However, we regret that you were not fully satisfied with your most recent experience. Your feedback will be shared internally to ensure our high standards are being met and to seize any opportunity to improve. It was a pleasure having you here, and we wish you safe travels. Sincerely, Jim Gross, General Manager
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Beautiful location but needs a lot of updating, the rooms are very old, the worst part is to get around, they offer a golf cart service to call from the room, but it takes sometimes 10-15 minutes to get one, sometimes you have to keep calling back, sometimes the cart never shows up. For young people it might not be a problem to walk the distances but for elderly with health problems not being able to get around in timely matter definitely creates one. The place doesn’t have decent lighting at night, if you drive in, good luck to find your way to your room, there are no light or lid signs to guide you. The staff is very nice, they do try their best but the main experience for us was quite unpleasant. We held the wedding on the premises and a lot of guests were very disappointed in the resort, we expected much more for the room price they charge.
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Paradise Point Resort & Spa
Responded Sep 24, 2024
Dear Eleonora, Thank you for sharing your thoughts with us. We're glad you enjoyed our beautiful location and appreciated the efforts of our staff. However, we completely understand your concerns about the challenges with the golf cart service and the lack of lighting at night. For guests with mobility issues, timely and reliable transportation is essential, and we recognize the frustration this caused during your stay. Your feedback about the condition of the rooms and the ease of navigation around the property is invaluable, and we will be looking into these areas to ensure improvements are made for future guests. Thanks again, and we hope to welcome you back for a more exceptional stay in the future. Sincerely, Jim Gross, General Manager
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Without a doubt the grounds of this property are lovely. You really do feel like you're away from it all on a tropical island. The landscaping is lovely, there are many ducks and herons to watch (and you can feed the ducks), and you can walk all around on the beach.
The room itself was not quite so pleasing. The windows don't open, and there is no ceiling fan, so you are left to resort to the room's AC/heat unit. Unfortunately, as with many such units, it doesn't hold a setting so you are constantly having to fiddle with it to avoid either freezing or roasting.
There is a Keurig coffee maker on the bathroom counter, and a small cube refrigerator in the dresser, positioned where cabinet doors used to be but just appear to have been removed. They left the cabinet hardware behind. It looks odd and makeshift in a hotel where the nightly rate is well north of $300.
The only place with outlets convenient for charging devices is the single nightstand which quickly becomes crowded. With phones and laptops charging, there is little room for anything else, like a glass of water.
The bathroom has a shower over a tub, something of an anachronism today. The water pressure in the shower we found inadequate for rinsing shampoo out of hair. The bathroom could use more towel bars or hooks to hang things.
They do not presently offer regular daily housekeeping. For our three day stay (with three adults) we started out with only one spare roll of toilet paper which meant that we either had to remember to call for service or chase down a passing housekeeper. Certainly they ought to stock each room with a larger supply of such consumables to begin with...at least until they start resuming daily housekeeping.
There was a large walk in closet that looked to have been cobbled together from old bits and pieces. There was a table in the corner of the room with two chairs, but this blocked the door out to the patio.
This was our second stay at this property. On our first stay, we booked a bayfront room and were somewhat underwhelmed by it (we had a view of a hillock over which we could see the bay). This time we booked a lanai premium room and got a view of a bush in front of a wall. Apparently the "premium" does not refer to the view.
I'm not sure whether we're going to give this place another try or not.
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Date of stay: March 2023
Value
Location
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Paradise Point Resort & Spa
Responded Mar 17, 2023
While we are happy you enjoyed our beautiful property, we are sorry you found several issues with the accommodations. Please know your voice has been heard and all of your comments will be discussed internally as we are always looking for ways to improve our guest experience. It is our hope that we have another opportunity to show you our true value. Sincerely, Jim Gross, General Manager
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Stayed for 4 nights with my family. Would not recommend this resort to anyone for the following reasons:
1) Booked a lanai garden room based on the resort website showing a lanai with a view of gardens and lawn. Our lanai was a 2 foot strip of concrete with 2 plastic chairs and a 5 foot bush that separated the lanai from the road/parking area. When I talked to the manager and showed pictures from the website and a picture of our lanai, I was told they would bring it up with the marketing department and offered a $100 resort credit. I was not offered a real garden lanai room. 2) Resort room pricing might see reasonable but all the added fees quickly increase the per night cost. There is a $39/night resort fee and a $40/night parking fee. 3) The resort adds an automatic 20% gratuity to everything (food, drinks, spa treatments). 4) Food quality is fair and overpriced - $8 popsicle, $22 burger, $18 glass of wine. We had much better food at lower cost in town. 5) They will deliver food from the restaurant to your room but add a 21% surcharge to the bill and a $6 delivery fee. It is easier and quicker to order from door dash or uber eats. 6) The main pool bar/restaurant is not open every day due to staffing issues. They will let you order from the on-site restaurant and deliver it to the pool but beware the delivery fee and surcharge. 7) The reality of the resort and the marketing images do not align. The grounds and pools need upgrading. The rooms were recently upgraded so those were fine. 8) Our room had leftover food in one of the drawers. Not sure how long it had been there. Our friends room had dirty linen on the pull out couch.
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Review collected in partnership with this hotel
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Paradise Point Resort & Spa
Responded Apr 9, 2023
While we always appreciate guest feedback, we are sorry to see you were disappointed with your visit. We are always working to improve the guest experience, so please know that each of your comments will be discussed internally. We also want you to know that most full-service resorts charge resort fees in this market and we are very competitively priced. We're grateful for your time and wish you safe travels. Sincerely, Jim Gross, General Manager
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Frankly speaking if it were feasible, I would render a zero star review for this godforsaken resort. We stayed here with 2 other families from Los Angeles this past weekend (6 adults, 7 children) in 3 separate rooms. The front desk staff at check in was bar far the most rude, obnoxious, and dismissive bunch of hotel employees I have ever encountered in my life. This is saying a whole lot as I have traveled the word having visited over 60 countries and 17 US States. We would not stay here again if it were for free. Fortunately, our 3 families know several other families via school and kids sports leagues, and we are vigorously encouraging them not to ever book a room at this abysmal resort. Further, the attention to hygiene and cleanliness left a lot to be desired given the appalling lack of attention to this critical concept. The pool was dirty with limited amenities and the rooms were dirty without a legitimate dusting having taken place. In conclusion, I would really would like to know who the heck is hiring the check in staff. There were 2 ladies in particular, one with glasses in her late 40's with short brown hair, and an elderly woman in her late 60's with short hair and glasses working the morning shift on Sunday 8/14 at 7:30 am, who were two of the most miserable and abrasive hotel employees I have ever encountered in my time. A true abomination as it pertains to any iota of customer service. They should not be in this industry!
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Date of stay: August 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Paradise Point Resort & Spa
Responded Aug 19, 2022
We appreciate you bringing this to our attention, as customer service is extremely important to us. Please accept our apologies for any issues regarding cleanliness and service. We will certainly take your concerns into consideration as we work to uphold our standards. Thank you, and we wish you happier travels ahead. Sincerely, Jim Gross, General Manager
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I just returned from there. The pool water is warm the air temperature was cooler than normal so it seemed chilly. Not many people swimming due to the large amount of rain that fell last week when we were there.
There are more places to choose from in the San Diego area.
PRICE RANGE
C$269 - C$448 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paradise point hotel san diego, paradise point resort and spa, paradise point san diego
LOCATION
United StatesCaliforniaSan DiegoMission Bay Park
NUMBER OF ROOMS
462
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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