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Extended Stay America - San Diego - Sorrento Mesa

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Extended Stay America - San Diego - Sorrento Mesa
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101 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - San Diego - Sorrento Mesa
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Showing 100: English reviews
Denver, Colorado
Reviewed 6 August 2013

Stayed at this hotel for our recent vacation to San Diego. Lots of positives about this hotel. First, kitchen, wireless Internet, TV in every room, very comfortable beds (even the rollout), clean, nice landscaping, good customer service & more affordable relative to other similar hotels. It was also very convenient to all the San Diego attractions insofar as you are...

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Helpful?
Thank Raymond B
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Raymond - Thank you for your great review of our property. I'm glad to hear that we have accomplished our goal of providing guests like yourself with a 'home away from home" experience at our hotel. As well, I am thrilled to hear that our team provided you with great customer service. Thank you again for your review. We look...

Los Angeles, California
Reviewed 18 July 2013

I would like to say i enjoyed my family getaway. The hotel front desk Demetrius was so welcoming i appreciated him a lot, never going to sorrento mesa it seems like nothing to do. He gave me helpful advice. Now to the room, for the rate Evelyn provided it was great she was really sweet as well, the room was...

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Helpful?
1Thank shortcake28
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

I received a copy of your review, and wanted to thank you for comments. I'm so pleased to hear that Demetrius and Evelyn were able to provide you and your family with helpful advice on things to do in San Diego and providing you a great room rate. The housekeeping staff here pride themselves in making sure that all guest...

LA
Reviewed 8 July 2013

My stay was for a month and business related, I worked long hours and ESA provided great service to me.. The setting was good more like condo type building versus large hotel building. The staff are friendly and very helpful, specially Jennifer at front desk. When ever I asked for anything, it was quickly provided. My room was clean and...

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Helpful?
Thank michael d
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Michael - I received a copy of your review, and wanted to thank you for taking the time to recognize the level of great service that is provided by our associates. Jennifer is a great asset to the team and it is great to know that she was so helpful to you during your stay. It's great to hear that...

Newbury Park, California, United States
Reviewed 4 July 2013

I understand these hotels are not fancy, but I do not understand why they should provide us with a stinky disgusting room.. the bath room literally sticks. I had to go bye deodorant and disinfectant in order to spray it. they sent us the maintenance guy after we complaints, and he just came and sprayed with stupid anti-smoke.. couple of...

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Helpful?
1Thank Nasser T
Bengaluru, India
Reviewed 15 June 2013

hi, I stayed for a month and stay was nice. The service is nice. .April is very friendly with speedy answers and advises and very helpful. Regular housekeeping with clean room and kitchen. Breakfast is nice. and kitchen is fully equipped with utensils and induction is also available.

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Helpful?
Thank harry421
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Harry - Thank you for your great review of our property. I'm glad that the service our staff provided was to your satisfaction. It is also great to hear that April was very helpful. We pride ourselves on presenting each guest with a clean and comfortable room. From reading your comments in regards to our housekeeping service, they tell me...

Reviewed 14 June 2013

- Very good front desk services and support, e.g. April is very friendly with speedy answers and advices - Regular housekeeping with clean room and kitchen - Convenience location with many nearby restaurants and shops

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Helpful?
Thank SAR-China
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Thank you for your great review of our property. I'm glad that to know that our staff was so helpful, especially April who provided you with friendly service and was able to answer all of your questions in a timely matter. As well, I am happy that you enjoyed our location, which is close to restaurants and shops in the...

San Diego, California
Reviewed 29 May 2013

Rooms not cleaned properly once a guest checks out. When I checked in, the room was having food left overs of previous guest in the kitchen sink. Carpet was not clean, and was full of Pet hairs... Bathroom lights were out. Should be your last option to Stay. Many times breakfast would be finshed as they dont forsee the no....

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2Thank sunaad
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Sunaad - Thank you for taking the time to write a review of your stay. I sincerely apologize for the level of cleanliness in your room and that our grab-and-go breakfast was not properly stocked each morning. To make sure this doesn't happen again, I am committed to confirming our rooms are cleaned and inspected more thoroughly moving forward. As...

Colusa
Reviewed 18 May 2013

How do you feel about discovering an empty condom wrapper on the floor just slightly obscured by the bed skirt? One side of the mattress seriously smelled like wet dog and there was a nasty looking stain on the bottom sheet just at hip level...plus cigarette burns on the blanket. Loudest bathroom fan I've ever heard and that includes the...

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Helpful?
2Thank Katy M
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Katy - Thank you for taking the time to write a review of your stay. I am so sorry for that your room was unclean and we were unable to provide for all of your needs when it came to towels. In response to your feedback, I am working with our housekeeping staff to improve our cleaning procedures and inspection...

Highland, California
Reviewed 8 April 2013

First of all, the Staff was very friendly. But the room seemed run down and dirty. Smudge marks and dirt on the walls and cabinets, the bathroom fan was really loud with no way to turn it off when the light is on and the floors were absolutely filthy. The floors seemed ok, (no stains, etc) but then I took...

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3Thank TamiD429
Los Angeles, California
Reviewed 8 April 2013

The staff was friendly and helpful. That is the only good thing to report. They had a large screen TV in the room but no channel guide. The bathroom fan was very noisy. The bed was pretty good but the bathroom tub was hazardous to anyone's health. There were no handles or grips and you risked a fall any time...

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1Thank Dan1938

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - San Diego - Sorrento Mesa

Address: 9880 Pacific Heights Boulevard, San Diego, CA 92121 (Formerly Homestead Studio Suites San Diego - Sorrento Mesa)
Region: United States > California > San Diego
Price Range: $135 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Diego - Sorrento Mesa 2.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
Homestead Studio Suites San Diego - Sorrento Mesa Hotel San Diego
San Diego Homestead Suites
Homestead San Diego
Homestead Suites San Diego
Hotel Style:
#19 Business Hotel in San Diego
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Questions & Answers

Questions? Get answers from Extended Stay America - San Diego - Sorrento Mesa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room away from the road”
 of 5 bubbles KeungW, 27 Mar 2017 | Read review
“Some rooms have been remodeled, be sure to ask for a remodeled room.”
 of 5 bubbles markaH497MC, 30 Nov 2016 | Read review
“Extremely convenient”
 of 5 bubbles budy2771, 12 Jul 2016 | Read review
“Ask for a non smoking room otherwise you will be put in a smoking room (ashtray smell is terrible)”
 of 5 bubbles 37pawelk, 6 Jun 2016 | Read review
“You can choose this hotel at any given point of time”
 of 5 bubbles 127manug, 5 May 2016 | Read review
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