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BEST WESTERN PLUS Hacienda Hotel Old Town

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#75 of 279 Hotels in San Diego
Certificate of Excellence
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1 room 2 adults 0 children
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BEST WESTERN PLUS Hacienda Hotel Old Town
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Texas
Reviewed 3 days ago NEW

This hotel is charming and peaceful in the middle of busy Old Town. The location is perfect for a balance of peace and activity. I was in the area on business, however, I would for sure stay here for a vaction also. The pool is wonderful, one of the few around that is warm enough to actually swim in. Love...

Review collected in partnership with Best Western
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Helpful?
Thank Patricia S
Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you and well said! We’re glad you chose our location in the heart of Old Town for business - and discovered a peaceful oasis. Our pool is an excellent respite after a day of working and it sounds like you really enjoyed it. Please do visit us for a vacation. Remember, the best rates and reservation services can always...

Dacono, Colorado
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

I have to admit that at first I was going to rate the Hacienda Hotel as Very Good and not Excellent because they are lacking in 1 thing, WIFI. But then I remembered my last night walking around the hotel complex and think how perfectly romantic it would be to spend a few days there with my wife. The hotel...

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Helpful?
Thank Dan C
About Hotel's Favourite Review
Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you again for the excellent ratings and lovely descriptions of the hotel. Great photos of our new pool furniture and overview of the courtyard seating. We designed these with flowering plants, succulents and fountains to add to the charming hacienda style architecture. Whether visiting for business or vacation, one things all our guests enjoy is coming back to relax....

La Verne, California
Reviewed 1 week ago

We went to best western San Diego for our friends birthday . We had to keep coming back to see if our room was ready then when it was ready and we got the keys. When we went to our room and house keeping was still cleaning our rooms.

Review collected in partnership with Best Western
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Helpful?
1Thank Priscilla-Moise... B
Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for the feedback. While glad you chose us as the place to stay during your celebration, I’m sorry to hear there were check-in inconveniences. Were you trying to check-in early? When possible, we try to accommodate these requests, but that depends greatly on several factors that we can’t be sure of until the morning of. We need to...

Sandy, Utah
Reviewed 1 week ago

We moved to this hotel from another best western in the general vicinity, we were very happy we did and loved the location and style of hotel. Clean and staff were helpful and very nice. Room was spacious and comfortable.

Review collected in partnership with Best Western
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Helpful?
Thank 77brent
Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for taking the time to share your experience. Our team is always happy to receive encouraging words. While it’s never fun to have to change hotel’s at the last minute, it sounds like it ended up well with expectations exceeded. We hope you’ll consider us your go-to place to stay when visiting the city. Happy spring! Regards, Ryan...

United States
Reviewed 1 week ago

Pros Staff: Ming Yan at Front-Desk was awesome at check-in. Very friendly and recognized my status and made me feel welcome. During check-out a week later, though she was not handling our checkout, she came to me and remembered my check-in and asked me about my stay. Very impressed with her. Margherita at the bar was very friendly and very...

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Helpful?
Thank WanderingGaruda
Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

We appreciate your compliments and suggestions for how we can make your next stay better. I look forward to sharing your glowing sentiments with Ming Yan, Margherita and Mario! We work closely with the team at the Old Town Tequila Factory to make sure our guests are well cared for and well fed! I’m also reviewing your other comments and...

Reviewed 1 week ago via mobile

Very nice hotel within walking distance of old town San Diego. Very nice rooms with refrigerator and microwave and patio with hillside view of San Diego. Got a smoking deal because we were here on the slow season. Highly recommended.

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Helpful?
1Thank Chris E
Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

That’s a great photo! It shows our beautiful palms and the abundant sunshine our property enjoys. Thank you for leaving it along with your stellar review. I am confident your recommendation will assist travel planners looking for a hotel oasis in the heart of Old Town! We hope you’ll join us again soon! Remember, the best rates can always be...

Carlsbad, United States
Reviewed 1 week ago

I was there on a Friday at 4pm to check-in. There was about 8 or 9 people in front of me. I waited in line for over an hour. We were there for a surprise birthday at the Cosmopolitan Hotel about a block away. Check-in took so long I missed the surprise - ridiculous. I am not normally a complainer...

Review collected in partnership with Best Western
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Helpful?
Thank michaelaP738RP
Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your recent stay and feedback. We sincerely apologize for the failure to deliver a check-in experience in which was efficient and welcoming. This is definitely not to our standards and I can understand your frustration. Since we do get so many positive comments on our team, it’s disheartening and alarming when we hear otherwise. Thank you for...

Fallbrook
Reviewed 1 week ago

Looking for a fun getaway to Old Town San Diego? If so, checkout the Hacienda Hotel. It's steps away from all the restaurants, shops and entertainment that Old Town has to offer. The hotel is centrally located but high on a hill to offer beautiful views. The many fountains and architecture make you feel like you're back in time, yet...

Review collected in partnership with Best Western
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Helpful?
Thank Fallbrookfoodie
Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for endorsing the Best Western PLUS Hacienda Hotel Old Town! I’m so pleased your family enjoyed our property, views and location in the heart of Old Town. I’ll also let the team at Old Town Tequila Factory know you enjoyed the buffet breakfast. Some of the best views in the area can be found on our property! We...

Concord, New Hampshire
Reviewed 1 week ago

Hotel was clean and quiet. However, the free wifi didn't work. Elevators were broken down. Tub in room was chipped. Buttons in elevators were broken. Printer in lobby was out of ink. Hotel was not bad but there was a lack of attention to detail. You need to call for shuttle. No regular service from airport. I lost breakfast voucher...

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Helpful?
Thank Donald M
Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Greetings, and thank you for your helpful feedback. While you found the property clean and quiet, it sounds like there were some things we can improve upon for your next stay. First, my apologies for the technical issue with the wifi. I’ve passed your feedback to the perspective departments to look into further. You’ll be happy to know we’re investing...

Innisfail, Canada
Reviewed 2 weeks ago via mobile

This is an interesting Best Western. The hotel is made up of several smaller buildings connected by walkways and elevators. Going from lobby to our room was like walking thru mazes. Room was small and quite worn with patched holes in the wall, carpet had several areas that were ripped/frayed, bathroom is very outdated with brown fixtures and mattress is...

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Helpful?
Thank Sheryl S
Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

We’re sorry your stay was not all you hoped it would be. Thank you for leaving us this feedback as all the reviews here on TripAdvisor help to improve our service and product. We’re making investments to the hotel this year which I believe, will handle any further room issues. If your itinerary calls for another visit to Old Town,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Address: 4041 Harney Street, San Diego, CA 92110
Region: United States > California > San Diego > Old Town
Price Range: $188 - $428 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Hacienda Hotel Old Town 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western
Hotel Style:
#72 Romantic Hotel in San Diego
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hacienda Hotel Old Town staff and other travellers.
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Sacramento, California
over a year ago
Los Angeles, California
Falls of Rough, Kentucky

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Questions? Get answers from BEST WESTERN PLUS Hacienda Hotel Old Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best location for a room near Building 300. Close to restaurant, lounge, pool, ice machine, Great views of the city and close to parking.”
 of 5 bubbles danjan98, 5 Mar 2017 | Read review
“Ask for a room with a view - will be on higher ground but worth the view.”
 of 5 bubbles KevinNoelle, 24 Feb 2017 | Read review
“Upper levels have views of the bay”
 of 5 bubbles 642ginnyw, 1 Feb 2017 | Read review
“Ask for a room with a view, sunsets were beautiful.”
  • Sunset view from our room.
 of 5 bubbles 2Bonnie, 19 Jan 2017 | Read review
“Choose a room facing the courtyard and just down from the outdoor pool”
 of 5 bubbles bunya2, 12 Jan 2017 | Read review
5 of 5