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Best Western Plus Hacienda Hotel Old Town

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Traveller (537)
Room & Suite (204)
Dining (50)
Overview
  • Excellent44%
  • Very good34%
  • Average13%
  • Poor6%
  • Terrible3%
Travellers talk about
“tequila factory”(139 reviews)
“whaley house”(25 reviews)
“plaza level”(23 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
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Offers from Best Western Plus Hacienda Hotel Old Town
Special Offer: BWR Bonus Offer
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Offers from Best Western Plus Hacienda Hotel Old Town
Special Offer: BWR Bonus Offer
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Rooms
Apr. 29Apr. 30
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,144)
There are newer reviews for Best Western Plus Hacienda Hotel Old Town
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Show reviews that mention
All reviewstequila factorywhaley houseplaza levelspanish stylemexican fooddifferent buildingswithin walking distanceon site restaurantbeautiful hotelrestaurants and shopsparking garagesitting areatrolley stationfree breakfastrooms are largebit datedper night
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381 - 385 of 2,030 reviews
Reviewed 9 April 2017

Fun place to stay and relax. Nice staff,clean and convenient. They have a nice restaurant and bar at the hotel, In case you don't want to walk to far. This is the place to stay for your next trip anytime of year.

Review collected in partnership with Best Western
Thank Mrbunny1
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 13 April 2017

Wonderful to hear! Thanks so much for highlighting service, cleanliness and convenience. One of our guiding principles is effortless comfort and I’m glad to hear this is the sentiment that carried through. We appreciate the recommendation! Regards, Ryan Aguinaldo General Manager

Reviewed 9 April 2017

This hotel was very nice looking on the outside. Friendly staff. That's where the good vibes ends. Parking was a maze, not enough spaces and too small spaces. My room reeked of bleach upon arrival and never cleared. The little fridge rattled loudly and the...More

Review collected in partnership with Best Western
Thank Heidi V
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 12 April 2017

Thank you for taking the time to share your experience. We’re happy to hear you enjoyed the beauty of our property and the warm responsive service received. Beyond this, my apologies for not exceeding expectations. I can understand your frustration, especially with the alarm. We...More

Reviewed 8 April 2017

Spacious rooms. Well located for things to do in San Diego. Staff did not clean the room. When I called before 2pm (as instructed) they still did not clean the room. When I called the front desk asking for fresh towels, staff did not bring...More

Review collected in partnership with Best Western
Thank davidwE9161SL
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 10 April 2017

Thank you for your recent stay and for taking the time to review. While pleased you were satisfied with the spaciousness of your room, it’s disappointing to hear you didn’t get the towels you needed. I have passed all your comments along to the appropriate...More

Reviewed 7 April 2017

Large spacious room with microeave and mini-fridge. However, room allowed a lot of noise in. Free wi-fi was great. Parking was expensive and you could not park close to your room then had to hike up a hill with luggage.More

Review collected in partnership with Best Western
Thank 737cherylv
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 10 April 2017

Thank you for staying with us. While is sounds like there were some challenges at check-in, I’m pleased you enjoyed your room and amenities. We know that Wi-Fi is an important aspect of the hotel experience. That being said, my apologies for any parking difficulties....More

Reviewed 5 April 2017

During our 10 day stay here the hotel staff was excellent in filling our needs. We love the location of the hotel, convenient to the airport, Balboa Park, downtown, shopping, tons of restaurants. Our room overlooked a business that was remodeling during our stay. Jackhammering...More

Review collected in partnership with Best Western
Thank David F
Response from Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old TownResponded 7 April 2017

We sincerely enjoyed having you as our guest! I’m pleased to know you felt cared for by the team, and enjoyed our grounds. We created the courtyards as tranquil spots to retreat to after exploring or working. My apologies for the construction. Gl to hear...More

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About
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Room Service
Concierge
Banquet Room
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$158 - US$404 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#72 Romantic Hotel in San Diego
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$158 - US$404 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#72 Romantic Hotel in San Diego
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (537)
Room & Suite (204)
Dining (50)
Pool & Beach (35)
Amenities (5)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Questions & Answers
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cdcampione
12 April 2018|
AnswerShow all 2 answers
Response from Ryanaguinaldo | Property representative |
Yes there are, thanks for asking! Feel free to call the front desk directly for the best reservations service and rates. Think of us as your personal Old Town concierge! We look forward to welcoming you!
0
Votes
Room Tips
"Over the garage."
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"Try to avoid the adjoining rooms unless it's your family members beside you"
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"When booking, select city view rooms"
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"We had to take 3 elevators to reach our room...If you don't want to walk, ask for a room on lower level."
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