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BEST WESTERN PLUS Hacienda Hotel Old Town

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#76 of 279 Hotels in San Diego
Certificate of Excellence
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BEST WESTERN PLUS Hacienda Hotel Old Town
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There are newer reviews for BEST WESTERN PLUS Hacienda Hotel Old Town
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Showing 1,639: English reviews
Folsom, California
Reviewed 12 October 2015

This hotel is very attractive on the outside. Nice location right in Old Town, walking distance to everything. Good value. HOWEVER, be prepared for LOTS of stairs. Hotal sits on a hillside with many levels of buildings. Elevators only reach certain levels. I had trouble getting my luggage up and down the stairs. Walking to old town involves 4 flights,...

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Helpful?
Thank jxenadu
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for sharing the details of your experience. We always take pause when we receive less than stellar comments and I am relieved that overall, you found the hotel a good value. When an unforeseen occurrence happens, such as an elevator breakdown, we will do everything possible to eliminate any inconvenience to guests. In your case, it appears that...

Citrus Heights, California
Reviewed 12 October 2015

The grounds, at this hotel, are quite beautiful. I have stayed here, in the past, because of its location and complimentary airport shuttle. Previously, the shuttle was also offered for other tourist locations, which it is no longer available other than the airport, cruise port and railway station. Also, the complimentary breakfast is no longer available either (but, checked the...

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Helpful?
Thank DianeH7050
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Please accept my deepest apologies for the disappointing experience you had at our hotel. We take all reviews as direction for improvement. I have reviewed your comments with the team in order to determine how we can better serve our current and future guests. We hope for the opportunity to win back your loyalty! Please reach out to Dean Featherstone...

Las Vegas, United States
Reviewed 12 October 2015

We've stayed in this hotel many times before and never had any issues. We love the location and convenience to the many restaurants/bars and shopping. This trip we did have an issue with our air conditioning, which they moved us to another room, though it was the middle of the night and we had to move a baby! There was...

Review collected in partnership with Best Western
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Helpful?
Thank Michelle G
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for leaving your review and comments. I am glad the team came together to make sure your were moved quickly when an issue came up. Please accept my apologies for the inconvenience. During the day, we can usually solve minor issues but it is more difficult at night. Also, like all hotels we occasionally get an insect but...

Chandler, United States
Reviewed 12 October 2015

The elevators and slow and stuffy, so we found the stairs much more convenient. However, our room was in the 600 building at the back and top of the hill. Lots of stairs! Awesome location! We didn't use our car for most of this trip. It was so nice to walk around to the local shops and restaurants and find...

Review collected in partnership with Best Western
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Helpful?
Thank Eileen K
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for the wonderful review and rating. Its great to hear that our complimentary shuttle worked out so well for you. We have many guests that take the train or fly in and leave the cars at home. We won’t argue that our location is fantastic for those that prefer to walk around to enjoy sightseeing, dining and shopping....

Riverside, California
Reviewed 12 October 2015 via mobile

My family and I stayed almost exclusively in Best Westerns on our three week road trip in 2013, and had nothing but wonderful things to say about the chain. However, my resent stay in the Best Western Plus Hacienda in San Diego changed that. I loved the vintage Spanish feel of the grounds, but the room was a throw back...

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Helpful?
Thank Stephanie B
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for leaving feedback. I am so sorry you experienced this at our hotel. It is very unusual for us to get a comment like this and I am wondering if there is a problem with that particular room. San Diego is mostly dry so we do not suffer from the moisture issues that coastal resorts have. You can...

sacramento, United States
Reviewed 12 October 2015

The hotel is a great location above Old Town and the staff was helpful. The room was clean but the furniture looks out dated but the bed was comfortable. overall good place to stay while in San Diego.

Review collected in partnership with Best Western
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Helpful?
Thank Marcos M
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for the great review! We’re happy you enjoyed our location,beds and found the staff friendly.It sounds like you had a great stay!

eliot, United States
Reviewed 11 October 2015

Stayed for 20 days this last trip and while the people were as nice as always the Old town area and hotel had challenges this time. The roads in Old Town are being worked on and access was tough at times. Repairs to the buildings and road work made it louder during the day than normal. For the first time...

Review collected in partnership with Best Western
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Helpful?
Thank Scott H
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for leaving another review of our hotel. I am glad you experience the same friendliness and lovely grounds you have some to expect when you stay with us. As a result of your review, we’re going to be reviewing our procedures during time of area or hotel work. We appreciate your candor in letting us know there was...

Kelowna, Canada
Reviewed 11 October 2015

Great hotel with excellent service and a great location in Old Town which is an excellent to explore. We were close to transit services for the Zoo, Sea World, Downtown and Mission Beach and other areas.

Review collected in partnership with Best Western
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Helpful?
Thank ChezWhitten
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for pointing out the convenience of staying with us. Besides being near the train station and trolley stops, we also offer a complimentary shuttle to several key locations throughout downtown. We look forward to your next stay!

Palo Alto, United States
Reviewed 8 October 2015

Best Western PLUS Hacienda Hotel Old Town is the place I stay when I'm in Old Town San Diego. I really like the rooms, grounds, facilities, and the staff is very friendly. I've stayed here 6 times in the past 8 years and it's consistently a great place to rest your head.

Review collected in partnership with Best Western
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Helpful?
Thank Chris O
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for being one of our valued loyal guests! We sincerely appreciate your taking the time to leave these compliments about the aspects of the property that bring you back again. We look forward to welcoming you again soon!

Edmonton
Reviewed 7 October 2015

This is my kind of place. It's a multi-level resort built up the hill-side with a plateau on the third level that leads to the pool and hottub. Audrey who checked me in was brilliant and really set the tone for the stay. She gave me vouchers for breakfast and for a welcome drink at the Tequila Factory...who doesn't love...

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Helpful?
Thank PegLeg-and-SherBear
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for the Very Good + rating! We appreciate you adding details that will help those reading that may be planning travel. We’ll let Audrey know her service was appreciated too! Please let us know if the A/C sounds off the next time you are here. Our maintenance team is able to make repairs and adjustments to the units...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Address: 4041 Harney Street, San Diego, CA 92110
Region: United States > California > San Diego > Old Town
Price Range: $189 - $435 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Hacienda Hotel Old Town 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western
Hotel Style:
#72 Romantic Hotel in San Diego
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hacienda Hotel Old Town staff and other travellers.
21 questions
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Sacramento, California
over a year ago
Los Angeles, California
Falls of Rough, Kentucky

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Questions? Get answers from BEST WESTERN PLUS Hacienda Hotel Old Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best location for a room near Building 300. Close to restaurant, lounge, pool, ice machine, Great views of the city and close to parking.”
 of 5 bubbles danjan98, 5 Mar 2017 | Read review
“Ask for a room with a view - will be on higher ground but worth the view.”
 of 5 bubbles KevinNoelle, 24 Feb 2017 | Read review
“Upper levels have views of the bay”
 of 5 bubbles 642ginnyw, 1 Feb 2017 | Read review
“Ask for a room with a view, sunsets were beautiful.”
  • Sunset view from our room.
 of 5 bubbles 2Bonnie, 19 Jan 2017 | Read review
“Choose a room facing the courtyard and just down from the outdoor pool”
 of 5 bubbles bunya2, 12 Jan 2017 | Read review
5 of 5