Checked into the Bahia today , the man at the front desk Jesus was so professional and kind. He made me feel welcomed . It was an excellent experience. Rooms have an amazing view. Definitely recommend and ask for Jesus when checking in !!!
We visited here many times and sent three different sets of friends here as well. There is something very special and unique about this place. On the Bay/Mariner with a 5 minute walk to the ocean! Always improving, changing, & renovating. One thing that is consistent - Heather Lawlor. There’s no surprise that most of the staff is friendly, professional, and hardworking, the ones which shine the brightest must have been hired by Heather or someone with Heather’s stellar qualities of customer service. Just to mention a few, Manjoladuwa, Madelyn, Trey, Rachel, Esther, & Lily! The newly revised housekeeping team is fantastic. Three people work together and replace and replenish and empty all towels, trash, water bottles, coffee, & shampoo etc., all in 10 minutes! Dockside 1953 the new restaurant is wonderful, the food, the host, service (Eddie), & the views!!…
Upon arrival after driving 6 hours to get there, hotel staff notified us that the pool was under construction and only available in the weekend. We’ll we arrived Sunday evening and was not able to use pool that same day as we were tired and settling in. Next day the entire family (4) woke up to use fitness facility only to find out that we were unable to use that as well because it was located by the pool. When we went to ask for alternatives we were greeted by a very rude and unprofessional supervisor named Stacie. She didn’t even try to make different arrangements for us as this was an inconvenience for us. Instead she gave my husband a very nasty attitude in return. When my husband asked to speak with her manager she was even more offended and rude. By this time the manager was walking in and the supervisor went to get him. Manager came out and we explained the situation of inconvenience to us as guest that we were unable to use the amenities for the outrages rates we were being charged! The manager was very nice and apologized as he agreed it was an inconvenience. He made arrangements for us to use amenities at a “sister” hotel, which by the way was 7 minute drive or 30 minutes to walk there. Honestly, our first thought was “well why didn’t we book with that “sister” hotel since location was great and all amenities work!” This was never an option given to us by the way. During our stay we also had room service and that was disaster. The order was late due to them having wrong room number, and by the time we got our food it was cold, soggy, and overall disappointing. However, the supervisor was the rudest and made our experience a nightmare. Overall we will not be recommending to our family or friends.…
Renee S. helped me reserve a couple rooms for our family vacation. She was a great help and let us know all the great amenities at Bahia resort has to offer (the new restaurant, the new lounge with games, the discounted tickets to sea world as well as discounted wrist bands for Belmont park)!!!!
I was overwhelmed when we arrived at the Bahia but Karina at the front desk was very professional and friendly. She answered all of our questions without us having to ask them. Our room is very cozy and clean and the view is beautiful!
Great place to stay. Beautiful surroundings, beautiful room. Had an amazing time. Very clean. Its even a nice staycation for those who already live in San Diego.. Customer Service was great too...Karina at the front desk was great!
My husband and I stayed at the Bahia Resort because I am looking at having a team retreat for my company in August. We wanted to check it out first-hand. So glad we did! What a wonderful experience it was! Upon check-in we were greeted by Benjamin who was amazing. He was friendly, knowledgeable and made us feel the excitement of the resort. The following day I met with Rachel Lewis, the Catering Sales Manager, who is also off-the-charts amazing. From my first contact with her online to our in-person meeting to see a meeting room and discuss our team retreat, Rachel has been the most professional, customer-centric hospitality manager that I have had the pleasure of working with. She was instrumental in our decision to have our team retreat at Bahia Resort! It is a beautiful venue, with something for all members of the family - a private beach, rescue seals, Airstream coffee bar that rivals Starbucks, delicious food, super fun gift shop, spacious and clean rooms that are steps aways from lush palm trees and sandy beaches! Highly recommend!…
My family had a long day traveling and was greated so kindly by Karina she was great and even gave us an upgrade to my sure ny fanily was comfortable. Jordan offered to take our luggae to the room, everything worked out great!! Cant wait to come back!
Haven't made it there yet but if the reservations and front desk staff is anything what to expect!! I am Super Excited to visit!!! A shout out to Renee in reservations and Stacie and Ben at the front desk!!
Had such a great experience .. making my reservation was so amazing Renee literally walked me through the map of the resort to pick the PERFECT room for our stay and Kyle went out of his way .. RENEE rocked …
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