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07/05/2017 08/05/2017
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    Hampton Inn & Suites Carlsbad

    120 Esperanza, Carlsbad, NM 88220-6536
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    May 7
    May 8
    1 room, 2 adults, 0 children
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    Traveller (44)
    Room & Suite (31)
    Dining (7)
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    Overview

    • Excellent59%
    • Very good26%
    • Average8%
    • Poor3%
    • Terrible1%
    Travellers talk about
    “car wash” (20 reviews)
    “cookies” (22 reviews)
    “gas station” (8 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Fitness centre
    2.5 Star Hotel
    All hotel details
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    Hotel deals
    Comfort Suites
    188 reviews
    #1 of 22 hotels in Carlsbad
     
    Sleep Inn & Suites
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    TownePlace Suites Carlsbad
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    Fairfield Inn & Suites Carlsbad
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    #7 of 22 hotels in Carlsbad
     
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Traveller rating
    Traveller type
    Time of year
    Language
    Reviewed 4 days ago

    Front desk was unauthorized to undo the unwanted and unrequested upgrade from 2 beds to a single bed. Had to make do with a pullout sofa bed as a second bed. Very uncomfortable. Complimentary breakfast was ok. Ran out of some foods, cream for coffee,...More

    Review collected in partnership with Hampton
    Helpful?
    Hotel's Favourite
    Reviewed 4 weeks ago via mobile

    This is a newer hotel & the rooms are nice! Super comfy beds for weary travelers & very accommodating for large families (we have to get 2 rooms with 2 adults & 5 kids). We arrived late but got the rest we needed to continue...More

    Helpful?
    Response from HamptonCrlsbadNM, General Manager at Hampton Inn & Suites Carlsbad

    Happy Adventuring! Were happy to have been you hotel of choice while in Carlsbad!

    Reviewed 1 week ago

    Just an average Hampton. We only had a quick stay, which was fine, but not really remarkable in any way. The room was normal. The hallway was really warm ( I guess they don't air condition it?). We used the pool which was fine (indoor)...More

    Helpful?
    Response from HamptonCrlsbadNM, General Manager at Hampton Inn & Suites Carlsbad

    We are happy that you had a chance to visit our fair city and stay with us at the Hampton Inn and Suites. I hope that you allow us to be your host in the future and give us an opportunity to impress you more....More

    Reviewed 3 weeks ago

    We spent 3 nights in this property. It is a typical Hilton product. The room rates seemed high for a small town, but I think that they are taking advantage of the many tourists who frequent the area on their way to see Carlsbad Caverns....More

    Helpful?
    Response from HamptonCrlsbadNM, General Manager at Hampton Inn & Suites Carlsbad

    Thank you for taking the time to review our property. We always appreciate when have sincere comments to share. We hope that you have a chance to visit our beautiful town again.

    Reviewed 24 March 2017 via mobile

    To start with, the toilet was plugged and wouldn't flush from a previous guest, I guess. They inspected it, then spent a long time trying to find a plunger. They could not fix the toilet. The front desk male attendant refused to move us to...More

    Helpful?
    Response from HamptonCrlsbadNM, General Manager at Hampton Inn & Suites Carlsbad

    I am sorry that you had an unpleasant experience while you were here. I hope that if you make it through the area again you allow us to make it up to you. It is always our goal to provide the very best experience.

    Comfort Suites
    188 reviews
    #1 of 22 hotels in Carlsbad
     
    Sleep Inn & Suites
    180 reviews
    #2 of 22 hotels in Carlsbad
     
    TownePlace Suites Carlsbad
    76 reviews
    #4 of 22 hotels in Carlsbad
     
    Fairfield Inn & Suites Carlsbad
    258 reviews
    #7 of 22 hotels in Carlsbad
     
    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Breakfast included
    • Meeting Rooms
    • Laundry Service
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • US$184 - US$289 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    Photos
    Traveller (44)
    Room & Suite (31)
    Dining (7)
    Pool & Beach (1)
    Nearby
    Nearby Hotels
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    Stevens Inn
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    Nearby Restaurants
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    Nearby Attractions
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    2.71 km away
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    7.29 km away
    Carlsbad Caverns National Park Visitor Center
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    .80 km away
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    1.20 km away
    Questions & AnswersAsk a question
    Phone number
    27 August 2016|
    Answer Show all 5 answers
    Response from HamptonCrlsbadNM | Property representative |
    575-725-5700
    0
    Votes
    232271
    Trying to find out how loud the in window A/C units are at this particular location. Thanks!
    19 June 2016|
    Answer Show all 3 answers
    Response from HamptonCrlsbadNM | Property representative |
    We offer standard in room PTAC units with wall mounted control panels. There is a slight hum as would be expected with any air-conditioning unit
    1
    Vote
    Debrasong
    What do I do after being exposed to something coming from the plumbing in the bathroom sink that has inflamed my eyes and face? We Reported this toxic odor coming from the sink that was downright sewer, and had to report it again at check out because we were told the room below ours would be checked and we would be contacted and yet never were. I've had to see a doctor! I have the photos!
    27 January 2015|
    Answer Show all 2 answers
    Response from HamptonCrlsbadNM | Property representative |
    Please contact our hotel in Carlsbad, NM directly at 575.725.5700 and provide your name as well as the dates you stayed at our hotel so we may better assist you.
    0
    Votes
    Room Tips
    "We were at the end of the hall but have also been near elevators in Hampton Inn hotels and never had trouble..."
    Read review
    "Loved the king study. You felt like you had some space."
    Read review
    "Rooms on the back side avoid the traffic noise from the main street and get a nice view of the sunset."
    Read review
    "I always try to reserve a first floor room; but any room at a Hampton is good!"
    Read review