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Fairfield Inn & Suites Carlsbad

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Fairfield Inn & Suites Carlsbad
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254 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Carlsbad
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Showing 249: English reviews
Houston, Texas
Reviewed 14 June 2014

My husband, young son, aunt and I spent one night in the Fairfield Inn. The staff was friendly, and allowed us to check in to our room an hour early. Upon inspection, the room and linens were clean and updated, with a green and blue color scheme. The bathroom was well maintained with no stains and plenty of towels. Breakfast...

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Helpful?
1Thank GypsyElfMaiden
Kingston, Tennessee
Reviewed 3 June 2014

Don't waste your money or points staying here! Pool is closed; the front desk has no idea when it will reopen. There are no outside areas to relax; no shade available since the pool area is closed. They really need to pressure wash the entry and public areas; very dirty. Not the Marriot property that I'm used to seeing. Poor...

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Thank madre803
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

First off I would like to thank you for taking the time to leave a review on your recent stay with us at the Fairfield Inn & Suites in Carlsbad. I apologize for any inconveniences our pool being out of order may have caused you during your stay. Unfortunately it is out of our control as to when it will...

Reviewed 2 June 2014

We've stayed at Marriott properties for over two decades and this was one of the worst. Right now there are not enough hotels for the demand in Carlsbad and the hotel must be using this to as a reason to provide poor service. Astonishingly, I caught the house housekeeping staff inserting their own "Do Not Disturb" sign in the my...

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Thank SF_Cowboy
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to leave us a review and share your experience with the Fairfield Inn & Suites Carlsbad. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that...

Sioux Falls, South Dakota
Reviewed 31 May 2014

I used points to stay here because the price was so high. (The points price was very reasonable.) Good breakfast. The hotel has an outdoor pool which unfortunately gathers a lot of leaves. There's also a whirlpool. In addition to the pool area, there's an open patio area for gatherings. My biggest complaint was the windows. Terrible! Both nights I...

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Thank Ann F
Pittsburgh
Reviewed 31 May 2014

Our family stayed in a suite for one night in May. Overall, the hotel was ok but it wasn't worth the $230/night that we paid. From what I could see, the pricing issue isn't unique to this hotel as everything in Carlsbad seems to be priced too high. I haven't stayed in a Fairfield Inn in a while but I...

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1Thank Jeff K
Wallingford, Connecticut
Reviewed 27 May 2014

I recently spent 23 days traveling across the southwestern United States. During the course of my travels, I stayed in many hotels. By far (maybe because of its proximity to Carlsbad Caverns National Park), this place was the most expensive and I received the least. My room had no refrigerator, no microwave, a bathroom where there was a saddle (threshold)...

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1Thank maloney1969
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to leave us a review and share your experience with the Fairfield Inn & Suites Carlsbad. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that...

Skibbereen, Ireland
Reviewed 27 May 2014

While this is a Marriott Hotel, its service does not live up to Marriott standards. The hotel is new and that certainly helps its standing, but service is inconsistent. Some staff members are great, others could not care less if you are dying in front of them. I would stay here again, but the Hampton is a better choice if...

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1Thank wrldtraveler80
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to leave us a review and share your experience with the Fairfield Inn & Suites Carlsbad. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that...

Bruxelles, Belgium
Reviewed 25 May 2014

Although you have a déjà vu effect as soon as you enter a Fairfield anywhere in USA (as they look all the same), the style is generally nice and you may say that it worth to pay something more to have a newest room than the average in this remote part of USA. The problem here is the level of...

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1Thank enea_z
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to write a review and share your experience with the Fairfield Inn & Suites Carlsbad. You indicated in your review that the staff service was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our...

California
Reviewed 14 May 2014

This is a newer modern hotel located on the southern end of Carlsbad. Ours was a 2-night stay the first of May. POSITIVES Clean comfortable rooms Plenty of parking Easy access to major highway leading to Carlsbad Caverns Good complimentary breakfast. Breakfast room well-designed, convenient, and comfortable. I-Hop right next door. Staff friendly, cooperative, and efficient. NEGATIVES 1. There’s a...

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1Thank EasyRoamer
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to leave us a review on your recent stay. We are delighted that your stay with the Fairfield Inn & Suites Carlsbad was enjoyable.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we...

Livermore, CA
Reviewed 12 May 2014

Newer Fairfield Inn with quiet, clean rooms. Lots of choices at breakfast; cookies and popcorn available by the front desk in the afternoons. Located at the far end of town closest to the caverns. Did not use the pool or spa, but they looked clean and well maintained. Front desk was friendly, and the breakfast lady very kindly brought some...

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Thank atravelingnana

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The newly built Fairfield Inn & Suites Carlsbad New Mexico is just minutes away from the famous Carlsbad Caverns National Park, the Living Desert Zoo & Gardens State Park and the Pecos River. Experience more than 117 known caves at the Carlsbad Caverns - all formed when sulfuric acid dissolved the surrounding limestone. Located in the northern part of the Chuhuahuan Desert, Fairfield Inn & Suites Carlsbad New Mexico is centrally located to Roswell, Artesia, El Paso, and Midland. The Fairfield Inn & Suites Carlsbad New Mexico provides you with just what you need, and skip what you don't, so travel is easy and productive. Our knowledgeable and courteous staff is available to help 24 hours a day. Take advantage of our complimentary amenities at Fairfield Inn & Suites Carlsbad New Mexico, including breakfast, in-room high-speed Internet and Wi-Fi in the lobby. Enjoy comfortable and spacious guest rooms that allow you to work and relax. ... more   less 

Additional Information about Fairfield Inn & Suites Carlsbad

Address: 2525 S Canal St, Carlsbad, NM 88220-6521
Region: United States > New Mexico > Carlsbad
Price Range: $166 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Carlsbad 2.5*
Number of rooms: 91
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Also Known As:
Fairfield Inn & Suites Carlsbad Hotel Carlsbad
Fairfield Inn And Suites Carlsbad
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Questions & Answers

Questions? Get answers from Fairfield Inn & Suites Carlsbad staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room not on the first floor or by the highway.”
 of 5 bubbles geoshaun, 11 Mar 2017 | Read review
“Quiet rooms face back of the property”
 of 5 bubbles fiftys0mething, 24 Sep 2016 | Read review
“Ask for a room at the back of the hotel.”
 of 5 bubbles CathyG730, 27 Jul 2016 | Read review
“The white noise of the air conditioner drowns out the hallway noise of the other guests. We happened to be on a floor with a wedding party.”
 of 5 bubbles 180lynnj, 22 Jul 2016 | Read review
“Top room, away from elevator”
 of 5 bubbles Elasmobranchs, 14 Feb 2016 | Read review
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