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Holiday Inn Express Hotel & Suites Carlsbad

229 reviews
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Traveller (31)
Room & Suite (22)
Pool & Beach (5)
Overview
  • Excellent25%
  • Very good42%
  • Average17%
  • Poor9%
  • Terrible7%
Travellers talk about
“hi express”(7 reviews)
“in town”(17 reviews)
“room was clean”(17 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
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Rooms
Feb 5Feb 6
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (229)Write a Review
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All reviewshi expressin townroom was cleanindoor poolyogurtking suitelong driveel pasostaff was friendlyhot breakfastbiscuits and gravywe've stayedcookiescavernsgas
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1 - 5 of 222 reviews
Reviewed 9 November 2017 via mobile

We stayed here for one night and we were pleased with the hotel. Our room was clean, quiet and comfortable. The breakfast was well stocked, and the staff was helpful and friendly. It is worth noting that the hotel is undergoing a renovation; the entire...More

Thank ChristieP
Reviewed 29 October 2017

I would not recommend this hotel. Although the staff was very friendly and professional, the building is run down and shabby. Compared to other Holiday Inn Express hotels, this one is not up to par. Prices for hotels in the area seemed high when researched...More

Thank Lori G
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites CarlsbadResponded 20 November 2017

Hi Lori G, Thank you for staying at the Holiday Inn Express Carlsbad and for taking the time to share your experience with us. It is great to see the excellent rating you gave to our staff service. However, I'm sorry to read that you...More

Reviewed 29 October 2017

The room was a standard holiday inn express. No big surprises or disappointments there. The main reason for my review is the staff. They were very helpful and courtesy. Tamzen at the front desk was able to give a recommendation for a very good restaurant...More

Thank Andrew B
Response from HIExpress88220, Manager at Holiday Inn Express Hotel & Suites CarlsbadResponded 30 October 2017

Good Afternoon Andrew, Thank you so much for reaching out to us and giving us your feedback of the hotel property. We are so glad to hear that one of our staff members could go over and beyond for you. We will always strive for...More

Reviewed 21 July 2017

I arrived a bit after 3 in the afternoon and my reservation had already been prepared. Received my key immediately upon checking in and went directly to my room. The layout was a standard Holiday Inn Express room, it was clean and comfortable. The breakfast...More

Thank wewhynot
Response from HIExpress88220, Manager at Holiday Inn Express Hotel & Suites CarlsbadResponded 25 July 2017

Thank you so much for taking the time to express to us your thoughts regarding your stay here. We value all of our guest feedback as it assures us that we are properly accommodating our guests. We hope your experience with us will bring you...More

Reviewed 15 July 2017 via mobile

This Holiday Inn property was disappointing. Our room was dirty and the staff was not friendly. The air conditioner had the option to set the fan to run on high, low or auto, but no matter which option I chose, it would only run on...More

Thank Jrudy5
Response from HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites CarlsbadResponded 18 July 2017

Thank you so much for taking the time to provide us with your valued feedback of our hotel. I sincerely wanted to apologize, it is displeasing to hear that your experience with us was an unpleasant one. I have passed along this review to my...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Self-Serve Laundry
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$192 - US$427 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
Details
Price range
US$192 - US$427 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
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Traveller (31)
Room & Suite (22)
Pool & Beach (5)
Dining (3)
Hotel & Grounds (22)
Bathroom (4)
Business Centre & Event Rooms (1)
Questions & Answers
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Debbie H
6 June 2017|
Answer
Response from poolzatravelin | Reviewed this property |
Sorry I only just saw your message. Whilst we were staying there, they were making plans for a new breakfast room. Rooms/carpet a little tired looking
0
Votes
Room Tips
"Avoid the suite"
Read review
"All rooms seemed nice, but as our visit was short our first floor room was very convenient."
Read review
"Get a different hotel."
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"If you're thirsty, ask for water at the front desk and they'll give you complimentary bottled water."
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