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Holiday Inn Express Hotel & Suites Carlsbad

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222 Reviews from our TripAdvisor Community

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Showing 215: English reviews
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Belton, Texas
Reviewed 1 week ago via mobile

Stains all over the carpet. I had to clean the shower before I could bathe my children. Stains on the sheets. Not worth the cost at all. Very disappointing for the amount that I paid for the room. Throughout the hotel the carpets and floors were filthy and the hotel is in need of some serious cleaning and maintenance.

Thank shannont79
HIExpress88220, Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Jisa F Manager

Washington, DC
Reviewed 1 week ago

What more could you ask for from a budget hotel? Pool, Jacuzzi, gym, plentiful breakfast, and a beautiful and comfortable suite with 2 TVs, a sitting room, a kitchenette, wifi, and a very comfortable bed. I was super impressed. The hotel feels new and clean, and the front desk guy, Mario, was polite and professional. I'd definitely stay there again,...

Thank curlytb
Mount Vernon, Illinois
Reviewed 1 week ago via mobile

We booked this hotel last minute. We were traveling to Carlsbad and we were gonna take two days to drive but ended up just doing it all in one day. We called every hotel in town and this was the only one that had a room. They had one room left so we booked it. We stayed in a king...

Thank LaceUp23
Reviewed 15 February 2017 via mobile

Just had a 2 night stay here to visit the fabulous Carlsbad Caverns. Have to say the staff were lovely, room clean & great pool & hot tub. Understand the hotel is about to undergo refurbishment...the hall carpets sure need it. Whilst I'm absolutely not trying to criticise anyone's religion, I did find the religious icon in the main foyer...

Thank poolzatravelin
HIExpress88220, Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you so much for taking the time to review our hotel. We are happy that our clean rooms and helpful staff were great during your stay. You are correct we will be going through renovation's this year, we are very excited about that. We hope you will come and see us after it's all done. I will definitely forward...

Los Angeles, California
Reviewed 31 January 2017 via mobile

My son and I stayed here during a trip to visit White Sands National Monument and Carlsbad Caverns. Our hotel room was clean and the beds were comfortable. The free breakfast was delicious both mornings that we were here. The indoor swimming pool was great. We will stay here again when we return to Carlsbad Caverns.

1Thank SusannafromLA
Reviewed 4 January 2017

This was a overnight stay on our way to Colorado, FYI there are a very limited amount of places to eat by this hotel we actually stopped here to go to Carlsbad Caverns and it was a really neat experience!! super super hot in July it was 111 July 3rd!

Thank cjp03
A TripAdvisor Member
Level Contributor
12 reviews
2 helpful votes
Reviewed 1 January 2017 via mobile

Great stay for the family good breakfast cookies indoor swimming pool and restful here are the additional comments because tripadvisor's requires me to say to post the rating. Additional comment additional comment additional comment additional comments

1Thank A TripAdvisor Member
Portales, New Mexico
Reviewed 22 November 2016

This hotel had an inviting foyer with lots of free info on local attraction,free local newspapers and free coffee!Hotel desk staff were friendly and got us a better deal than what we saw online! The color scheme of the room was so fresh and clean. And the bathrooms with the walkin shower was on point! TV positioned in the middle...

1Thank PrairieBeachTrvlr
Superior, Wisconsin
Reviewed 30 October 2016

After prior great experiences, we upgraded to a suite. Our clock was not lit at night and was useless. Both TVs wouldn't work unless the remote was pointed at the box in back. Soap from the previous guest was still in the shower. When I took my shower, the drain plugged fast, slightly flooding the floor. I wiped the water...

Thank birdie750
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear birdie750, We appreciate your business and for choosing Holiday Inn Express & Suites Carlsbad, NM. It is good to know that you found our service to be worthy of a 5-star rating. However, it is unfortunate to learn that your experience was not a total success due to the bathroom and the amenities in the room provided like the...

Reviewed 14 October 2016

This HI Express was one of the nicest we've stayed in during all of our travels. It was bright, clean, well located. Staff was friendly and our room was spacious. We didn't have a chance to use the pool or gym but maybe next time? Great breakfasts too!

Thank snivvy
HIExpress88220, Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for staying with us here at the Holiday Inn Express in Carlsbad, NM. We value our guest feedback and love to hear it. I am so happy to hear that your stay with us was a great one!! Please come and enjoy our newly renovated pool on your next stay. We hope to see you soon! Jisa Fox...

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Management photos: Courtesy of the property manager

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Hotel & Grounds (4)
Room/Suite (13)
Dining (3)
Business Centre/Function Rooms (1)
Pool/Beach Area (1)
Other (4)
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  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Natural Attractions Abound Near this Carlsbad, New Mexico Hotel In the heart of Eddy County in central New Mexico, you will find a comfortable place to stay at the Holiday Inn Express Hotel and Suites of Carlsbad. Conveniently located near some of the world s finest caves, this is the perfect starting point for your New Mexico adventure.Our Carlsbad hotel is three miles from the Carlsbad City Airport (CNM); so getting to and from your flights will be no problem with our central location. Just minutes from the center of Carlsbad and within walking distance of many shops, our New Mexico hotel is near the Pecos River Convention Center and the Carlsbad Civic Center. Los Alamos National Labs and Sandia Labs are also situated close to our Carlsbad accommodations.Some of America s most famous caves, like the Carlsbad Caverns, are only a half-hour from our hotel in Carlsbad. Lodging here also keeps you near the Living Desert State Park and Zoo and the River Walk and Recreation Center, located on the beautiful Pecos River. Brantley Lake State Park, a 20 minute drive from our Carlsbad hotel, offers a number of walking and hiking trails. Our Carlsbad hotel offers choice amenities like a recently renovated Fitness Center and whirlpool. From the complimentary hot breakfast bar and free high-speed Internet access to the triple-sheeted bedding, we go beyond discount hotels in Carlsbad, NM to offer you an enjoyable experience. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Carlsbad

Address: 2210I W Pierce St, Carlsbad, NM 88220-3516
Region: United States > New Mexico > Carlsbad
Price Range: $255 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Carlsbad 2.5*
Number of rooms: 80
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Also Known As:
Holiday Inn Express Hotel And Suites Carlsbad
Holiday Inn Express Carlsbad
Holiday Inn Carlsbad
Carlsbad Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Carlsbad staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the suite”
 of 5 bubbles birdie750, 30 Oct 2016 | Read review
“All rooms seemed nice, but as our visit was short our first floor room was very convenient.”
 of 5 bubbles snivvy, 14 Oct 2016 | Read review
“Get a different hotel.”
 of 5 bubbles amyld2015, 14 Oct 2016 | Read review
“If you're thirsty, ask for water at the front desk and they'll give you complimentary bottled water.”
 of 5 bubbles GhostTX, 29 Sep 2016 | Read review
“Only saw my suite but it was great.”
 of 5 bubbles Y6893WLjimh, 19 Jul 2016 | Read review
5 of 5