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Candlewood Suites New York City Times Square

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Candlewood Suites New York City Times Square
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1,817 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites New York City Times Square
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Showing 1,283: English reviews
Indianapolis, Indiana
Reviewed 27 May 2013

We decided on Candlewood for our weekend away to NYC. The staff was friendly and always helpful. We were on the 10th floor and I cringed when I saw we were the room beside the elevator; however, the elevator was not the problem...it was the squeaky closet door in the hall that the staff used. I would recommend some WD40!...

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Helpful?
Thank Donna G
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the Candlewood Suites family, Thank you for taking the opportunity to share your experience with our traveler community. We would like to apologize for any inconveniences you might have encounter throughout your stay. Please contact me directly as I would like to further discuss your concerns. My e-mail is monica.narvaez@hhmlp.com or you can contact me over the phone...

Chicago, Illinois
Reviewed 25 May 2013

This property has clean and comfortable rooms. I stayed in 2 different rooms because unfortunately my flight got cancelled and I returned to stay for one more night in a different room. Both rooms are clean and comfortable, although there is not much design to them. The furniture are new and comfortable. The size is decent also. They have a...

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Helpful?
Thank Popular-traveller
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from NYC, First and foremost I would like to thank you for taking the opportunity to share your experience with us. I would like to deeply apologize for any inconviniences you might have encoutnered throughout your stay and after your returned back home. I would like an opportunitu to speak wiht you in regards to the slepping mask you...

Milan, Illinois
Reviewed 24 May 2013

very clean, quiet and comfortable hotel, located only 3 streets away from the subway and Times square. We found the staff very friendly, helpful and polite. The rooms are small but they have a full kitchen. I did not like that housekeeping services are provided by the hotel only once a week. I stayed at floor 8, it was a...

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Helpful?
Thank yazlechuga
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from all of us here at the Candlewood! Thank you for taking time and leaving us a review on Trip Advisor. We are happy to hear that you would definitely recommend us. Housekeeping is only once a week but for a small daily fee we can provide full housekeeping services. We hope to see you back again soon!

The North
Reviewed 24 May 2013

First impressions as we drew up to this hotel werent very good, however staff VERY helpful and friendly and it was no problem to them leaving our luggage at 9am. Our room was very clean and functional and plenty of room with a mini kitchen and huge fridge. Very handy area and we could easily walk everywhere. Unlike other reviews...

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Helpful?
Thank cazparsnips
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the Big Apple! Thank you for your feedback! We are delighted to hear that we met your expectations during your stay. We hope to see you back again soon!

Carolinas
Reviewed 21 May 2013

The Candlewoods Suites, Times Square is in an unusual building. There are about 30 floors, but each floor is very small. Our floor had only 6 rooms and very narrow hallways. There were two high speed elevators that got us where we wanted to go with little waiting. Our room was a very nice single room with the addition of...

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Helpful?
Thank OscarTraveler
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings! Thank you for your telling us about your experience with us. We are delighted to hear that you had a quiet stay and found our staff friendly. Please let us know if ever back in the city!

Azusa, California
Reviewed 21 May 2013

What a wonderful stay this was. From the minute we arrived until we left, we had hands down the best customer service ever. Anything we needed the staff helped us with nothing but a smile. We chose this place because we found a great deal on Travelocity. As soon as we arrived we had asked if they had an ice...

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Helpful?
Thank Celia R
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from NYC! Thank you for your feedback on Trip Advisor. We appreciate you taking the time to tell us about your experience. We hope that we made a great impression and hope to see you back again soon!

Jupiter, Florida
Reviewed 21 May 2013

This is a decent hotel and reasonably convenient. They do not have room service, a restaurant nor do they change the sheets unless asked. The most bizarre thing is their valet parking. You pay 55.00 a night...which is a bit more expensive than available lots nearby but the real issue is the bizarre way they look at taking the car...

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Helpful?
Thank GerryD2
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the Big Apple! Thank you for your feedback about your recent stay. We appreciate you taking the time to tell us about your experience with our services. Our valet parking is provided from an outside facility and we charge according to their policies. We apologize for any inconvenience an hope that this will not deter you from staying...

San Francisco, California
Reviewed 17 May 2013

Unlike for nearly everyone else on TripAdvisor, my stay wasn't great. Wish it had been, because the employees are such nice, friendly people. But the stay itself was pretty bad. The hotel is a giant box; dozens of floors, each with 6 rooms in a square. Starting around 8:00am, doors began slamming. HARD. It was like somehow every door on...

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Helpful?
Thank mjs7777
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the Candlewood Suites Family, First and foremost I would like you to thank you for taking the opportunity to share your feedback with us. I am saddened to hear we were not able to meet or exceed your expectations throughout your stay. I hope you would have expressed these concerns to us while you were joining us we...

Lethbridge, Alberta
Reviewed 17 May 2013

The price is high for us (average for NYC though), but you get free cookies in the evening and a kitchenette, unlike most. I found the room to work well for the two of us. The kitchenette was really helpful and a nice break from eating out. Only issue we really had was our fridge was broken so our milk...

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Helpful?
Thank ElementTent
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the big apple, Thank you for your kind words. I am glad to hear you enjoyed the cookies we bake for our valued guest in the afternoons. In addition we started preparing our sweat lemonade for those beautiful spring and summer days. I am sorry about the issues you encountered with the refrigerator during your stay. Please contact...

Reviewed 16 May 2013

For the second time, awesome! It's like having an apartment when you go on vacation. VERY clean room, fridge, stove, microwave, toaster and laundry! I really can only say good things about is place! The room and bed is small but the cleanliness is so worth the suffering in wishing you had a king! Just kidding on that, but this...

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Helpful?
Thank Sophie3879
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the Candlewood Suites family, Thank you for your wonderful review! I am so thrilled to hear we were able to meet your expectations the second time around. We look forward to your next booking with us and don’t forget to let us know you’re on your way. We hope to see you soon!

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the new, all suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center,Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. ... more   less 

Additional Information about Candlewood Suites New York City Times Square

Address: 339 W. 39th Street, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Price Range: $270 - $528 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
Number of rooms: 188
Reservation Options:
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Also Known As:
Candlewood Suites New York City Times Square Hotel New York City
Hotel Style:
#41 Best Value Hotel in New York City
#111 Family Hotel in New York City
#121 Romantic Hotel in New York City
#169 Business Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Witch out with the rate and don't count that you will reach any manager, any I call I,be put on hold forever”
moem542, 6 Apr 2017 | Read review
“face north away from the construction”
flipper95, 25 Mar 2017 | Read review
“Rooms on lower floors have better views”
andrewwL1620ME, 11 Mar 2017 | Read review
“We liked upper floor. View did not matter, we were not there much.”
dbwbear, 20 Feb 2017 | Read review
“Good rate but have patience with the staff”
DOUBLEMOON927, 8 Feb 2017 | Read review
5 of 5