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Candlewood Suites New York City Times Square

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1,783 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites New York City Times Square
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Showing 1,261: English reviews
New York City, New York
Reviewed 9 December 2012

My boyfriend and i stayed here for a week in back in september and it was great. The room was nice and the staff was friendly. It was also so close to everything in walking distances. Will be returning soon

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Helpful?
Thank Linda V
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the Big Apple! Thank you so much for leaving us a review on Tripadvisor.com. We are so pleased to hear that you enjoyed your stay with us and are looked to return. We hope to see you soon! Until then happy travels.

Perth, Australia
Reviewed 5 December 2012

We booked for four nights for the end of October 12 but Hurricane Sandy meant that getting into NY was impossible for the first two days. We had previously emailed the hotel that we would be late but wanted to keep the remainder of our reservation, and received emailed confirmation that we would not be charged a cancellation fee. On...

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Helpful?
2Thank cjmjmc
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from NYC, Thank you for taking the opportunity to share your concerns with us. I greatly apologize if you have been trying to contact us without any success. I would be more than happy to assist you in finding a resolution to the charges in question. Please contact me directly at monica.narvaez@hhmlp.com. I look forward to speaking with you...

Orlando, Florida
Reviewed 4 December 2012

We found this location last year by accident after having already booked a room several blocks away at a tonier, pricier location. I decided to switch our reservations to CS because of the kitchen; our family likes to enjoy the restaurants of NYC and I thought it would be nice to have a place to bring back the leftovers for...

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Helpful?
Thank chriscodyc
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the Candlewood Suites Family, Thank you for sharing your wonderful experience with us, we are sincerely humbled by your kind words. Our staff strives to make each of our guests feel as a member of our family and make their experience in the big apple and unforgettable one! I am so happy we were able to make such...

Washington DC, District of Columbia
Reviewed 1 December 2012

Rooms are pretty standard for an average NYC hotel. The location, although not too far from Times Square (FYI, the hotel says it's Times Square, but it's actually Hell's Kitchen...), taxis are few and far between. Apparently taxi drivers don't like the one way street and the proximity to the Lincoln Tunnel (that's what we were told anyway...). Service was...

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Helpful?
Thank brettsmommy
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from NYC! Thank you for sharing your comments on your most recent stay with us. I am saddened to hear your experience did not meet your expectations. We try our best to treat each guest as a member of our own family and offer our assistance at any time. I would personally like to apologize for any shortcomings you...

UK
Reviewed 1 December 2012

We stayed here in 2009 & 2010 the same week after Thanksgiving. This year, 2012, we thought we'd stay in the Crowne Plaza Times Square for a change......we shouldn't have bothered wasting the extra charges! Because Virgin cancelled our flight, the only option was to arrive in the early hours, or not have a holiday at all, which when you've...

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Helpful?
Thank AstonUk
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from our Candlewood Suites family! Your words are music to my ears! I am so happy our staff made your stay more enjoyable and offered their assistance when you needed it the most. We pride ourselves the quality of service we provide and continue to strive for perfection. Your feedback is a great reflection on our hard efforts and...

Chicago, Illinois
Reviewed 29 November 2012

The location is great, you save hundreds by staying a bit away from the energy of Times Square. The hotel is clean, the hotel room had everything we needed. The service was excellent. They helped us with transportation to LaGuardia, with no qualms. The room had a kitchenette, which we used from leftover dinner. If you want to splurge, stay...

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Helpful?
1Thank chicagoexile
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review

Good day and thank you for leaving us a review on tripadvisor.com. We are pleased to hear that you enjoyed your stay and that our staff was able to provide you with excellent service. It is also great to hear that you were able to take advantage of the in room kitchenette. We hope to see you again in the...

Bellevue, Ohio
Reviewed 29 November 2012

We were nervous, it being our first trip to NYC and our Honeymoon! I had heard so many bad stories about nyc hotels, but this place was Great! First of all we walked from Penn Station...easy 10 min walk even with 2 roller suitcases!..When I mentioned it was our honeymoon our awesome desk lady MONICA!! moved our room to the...

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Helpful?
Thank Michelle B
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review

Hello and thank you for leaving us a review on tripadvisor.com. It is great to hear that you enjoyed your stay with us and thank you for picking our hotel to spend your special day with. We are glad to hear that our staff was able attend to all of your needs. We pride ourselves on making sure each of...

Falls Church, Virginia
Reviewed 29 November 2012

Waited a long time to check in, although only 1 guest in front of me and 2 agents working. Room was adequate for needs, rather small but maybe that is NYC. Location is not as close to Times Square as it seems, although on a side street and still close to other eating options. Window was very leaky as cold...

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Helpful?
Thank Michelle M
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review

Hello and thank you for leaving us a review on tripadvisor.com. We are sorry to hear that you experienced so many troubles during your stay and would like the chance to make it up to you. If you would like to discuss these issues further please contact the hotel directly, there is always a manager on duty that will be...

Potomac, Maryland
Reviewed 28 November 2012

I was charged $264.04 as a "now show" for a reservation I never made. I was told by the hotel accounting office that a telephone reservation in my name was made on November 8; however I had already made a confirmed reservation online at Hampton Inn-Chelsea several weeks earlier. The curious part is that the "no show" charge was exactly...

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Helpful?
4Thank cko10200
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Good day, Thank you for expressing your concerns with us; we greatly appreciate you contacting us in regards to the charges in question. I do apologize if this was any way an incoveniece for you but thankfully I have been able to clear any miscommunications and resolved the issue. If you should have any further question or concerns please do...

New York City, New York
Reviewed 27 November 2012

The service was great. There's no breakfast in the morning but if you are a club member you get some free items. The rooms are average size. Ii have been there several times but this time they gave a better room with a better bathroom. I love going to candlewood suite.

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Helpful?
Thank Julian A
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the Big Apple! Thank you for leaving us such a pleasant review about your stay on Tripadvisor.com. At the Candlewood Suites we strive to make sure each of our guests leaves with the feeling that our property is their home away from home. We are so pleased to hear you enjoyed your stay that you are a frequent...

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Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the new, all suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center,Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. ... more   less 

Additional Information about Candlewood Suites New York City Times Square

Address: 339 W. 39th Street, New York City, NY 10018
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Price Range: $157 - $604 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
Number of rooms: 188
Reservation Options:
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Also Known As:
Candlewood Suites New York City Times Square Hotel New York City
Hotel Style:
#41 Best Value Hotel in New York City
#112 Family Hotel in New York City
#122 Romantic Hotel in New York City
#170 Business Hotel in New York City
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Questions? Get answers from Candlewood Suites New York City Times Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for high floor.”
 of 5 bubbles Ruedinho, 24 Dec 2016 | Read review
“keep windows shut at all times. fridge in room which was very loud so kept me awake.”
 of 5 bubbles sargill, 8 Nov 2016 | Read review
“Try to choose a room not occupied by someone else...”
 of 5 bubbles 352eduardoo, 2 Nov 2016 | Read review
“Ask for a room NOT facing 39th Street where the noisy construction was occurring.”
 of 5 bubbles Bec_Luc, 12 Oct 2016 | Read review
“Ask for street side, I believe the rooms end in 04, 06 ,”
 of 5 bubbles localnewss, 12 Oct 2016 | Read review
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