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Room & Suite (591)
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Overview
  • Excellent29%
  • Very good33%
  • Average20%
  • Poor10%
  • Terrible8%
Travellers talk about
“bliss products”(162 reviews)
“bliss spa”(151 reviews)
“whiskey blue”(57 reviews)
AMENITIES
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Offers from W New York
Special Offer:Complimentary Upgrade
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (4,735)
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2,121 - 2,125 of 4,246 reviews
Reviewed 11 August 2013

My family stayed at this hotel from 7/28 - 8/2. We are long term Starwood members and have enjoyed our stays at other W hotels. Unfortunately, we will have to say we are quite disappointed by this experience. Pros: Great location. Price reasonable for NYC....More

Thank 80daysaroundworld
Response from GMAnnaM, General Manager at W New YorkResponded 14 August 2013

Thank you for your feedback. Please accept my sincere apologies for the overall poor experience during your time spent with us. I can assure you that is not typical of W, and I will be sharing your comments with the rest of my team so...More

Reviewed 11 August 2013

We stayed here during March break and would recommend to others to stay here. We did get a great deal with our CAA membership which meant we had a room upgrade, free wi-fi and movie rentals-although we did not use the latter as we were...More

Thank Beadle_07
Response from GMAnnaM, General Manager at W New YorkResponded 14 August 2013

Thank you for your kind words! We are thrilled that you enjoyed your W experience, and our wonderful Concierge team was able to help you with those restaurant recommendations! For future reference, our Acura service can be booked in advance, and I sincerely regret if...More

Reviewed 11 August 2013

The only positive I can say about this hotel is good location,. This hotel is meant to be 5 star which came with the 5 star price tag. The room was tiny, the air conditioner sounded like a lawn mower it was so loud, our...More

3  Thank Megan R
Response from GMAnnaM, General Manager at W New YorkResponded 14 August 2013

Thank you for your post. My apologies for the noise level in your room, and any inconvenience this had caused during your stay with us. Also, do not hesitate to contact me at GMAnna.MacDiarmid@whotels.com so that I may further look into your concerns, and rectify...More

Reviewed 8 August 2013

I book all my clients here after staying here last year. The rooms are clean and reasonably priced for Manhattan. The lobby is modern and very inviting. The bar is right next to the reception area. All of the wait staff are accommodating especially Lisa...More

Thank joe s
Response from GMAnnaM, General Manager at W New YorkResponded 14 August 2013

Thank you for your post. I am thrilled that your enjoyed our Living Room Oasis bar, not to mention, the styling of your guestroom. I will share you gracious words with Lisa, and the rest of the W team. When you plan to return, do...More

Reviewed 7 August 2013

Let me begin by saying this hotel is hip, clean and centrally located in mid-town (east) Manhattan, near a number of restaurants and shops, and a mere hop, skip and a jump from the 6 subway line. The rooms, while not huge, offer beds with...More

Thank sweetkeet
Response from GMAnnaM, General Manager at W New YorkResponded 14 August 2013

Thanks for sharing on Trip Advisor. My sincerest apologies for the inconveniences you experienced with your courier service as this is certainly not typical of our hotel. Guest satisfaction is very important to us, and please e-mail me at GMAnna.MacDiarmid@whotels.com so that I can follow-up...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Details
Price range
US$211 - US$627 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#208 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$211 - US$627 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#208 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1005)
Room & Suite (591)
Dining (35)
Amenities (14)
Business Centre & Event Rooms (6)
Family and Play Areas (3)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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123Aeb
May 14, 2018|
AnswerShow all 2 answers
Response from spooky08 | Reviewed this property |
Don’t know we just had a superior room and that was perfect
0
Votes
727gillplay1
April 25, 2018|
AnswerShow all 4 answers
Response from Jane W | Reviewed this property |
They ask for $100 refundable deposit. Can be cash, credit or debit card imprint
0
Votes
heathjordan
April 4, 2018|
Answer
Response from IrishSS |
Heathjordan I hope you get a reply soon, it’s not nice not knowing before travelling. We have booked this hotel for May so I’m hoping all will be ok.
0
Votes
Room Tips
"Standard rooms are tiny. Ask for an upgrade."
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"Rooms are always quiet...but the higher up the more quiet."
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"Go for a higher floor - there's two bars beneath the hotel which may get loud on a weekend"
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"look elsewhere"
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