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The Maxwell New York City

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Traveller (1007)
Room & Suite (591)
Dining (35)
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Overview
  • Excellent29%
  • Very good33%
  • Average20%
  • Poor10%
  • Terrible8%
Travellers talk about
“bliss products”(162 reviews)
“bliss spa”(151 reviews)
“whiskey blue”(57 reviews)
AMENITIES
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from The Maxwell New York City
Special Offer: Complimentary Upgrade
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Offers from The Maxwell New York City
Special Offer: Complimentary Upgrade
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Rooms
Jun. 3Jun. 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,744)
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2,271 - 2,275 of 4,252 reviews
Reviewed April 25, 2013

Another crazy NYC hotel. The room I got was so small that they left a note to apologise and gave me free internet. The lobby was so noisy at night that we had to go the the Waldorf Astoria to have a meeting. All that...More

Thank EKKC89
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded April 29, 2013

Thank you for your post. Please accept our apologies for any disappointment regarding your assigned guestroom. Move forward, W offers many different room types and sizes to cater to the needs of all of our guests. I will be sharing your feedback with the rest...More

Reviewed April 25, 2013

Rooms are small and inconsistently laid out, so some are far more comfortable than others. I do love that you can open the windows, which is not always the case in NY. Great location, lots of great restaurants nearby (and hotel's restaurant is not bad...More

Thank stephb20
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded April 29, 2013

Thank you for sharing on TripAdvisor! Please accept my apologies for any inconvenience experienced regarding the cleanliness of your guestroom. I will definitely share this with my team so that we can rectify your concerns immediately. With that being said, it’s great to see that...More

Reviewed April 25, 2013

Having stayed at the W New York over a decade ago, when it was the first (and only) W, it exuded hip. After then staying a few months later at the second one, in Atlanta, I have to say the Lex Avenue location and vibe...More

Thank Braintrust
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded April 29, 2013

Thank you for your review! It is great to see that you have kept W New York as your preferred W hotel choice! We can assure you that we take the feedback of our guests seriously, and we are always looking for ways to improve...More

Reviewed April 25, 2013

I had read the reviews about this property and was quite concerned. However, they proved the reviews wrong. My room was clean and beautifully decorated. Yes it is modern...it's a W...if you want southern charm...go elsewhere. It's NYC. Rooms are small. If you expect otherwise...go...More

Thank Mra31mc
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded April 29, 2013

What a pleasure it was to read your review! We love when our guests take advantage of our convenient location, and our lounge, Whiskey Blue. We are also thrilled that you enjoyed our signature WOW service. I will certainly be sharing this with my team,...More

Reviewed April 18, 2013

It gets 4 stars not 3 because of location and staff, who were excellent. It is a touch too expensive a night for what it is. A touch too small in room size if used as more than a sleep and wash space. A touch...More

1  Thank dobehave
Response from GMAnnaM, General Manager at The Maxwell New York CityResponded April 22, 2013

Thank you for sharing your feedback! We are thrilled that you enjoyed our excellent location and the service provided by our W talent members. I will definitely be sharing your comments with the rest of the W team as a reminder of what we do...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Details
Price range
US$205 - US$604 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#207 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$205 - US$604 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#207 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1007)
Room & Suite (591)
Dining (35)
Amenities (14)
Business Centre & Event Rooms (6)
Family and Play Areas (3)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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123Aeb
May 14, 2018|
AnswerShow all 2 answers
Response from spooky08 | Reviewed this property |
Don’t know we just had a superior room and that was perfect
0
Votes
727gillplay1
April 25, 2018|
AnswerShow all 4 answers
Response from Jane W | Reviewed this property |
They ask for $100 refundable deposit. Can be cash, credit or debit card imprint
0
Votes
heathjordan
April 4, 2018|
Answer
Response from IrishSS |
Heathjordan I hope you get a reply soon, it’s not nice not knowing before travelling. We have booked this hotel for May so I’m hoping all will be ok.
0
Votes
Room Tips
"our room was opposite the waldorf (which was being renovated) but no noisier than the sirens from emergency..."
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"Standard rooms are tiny. Ask for an upgrade."
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"Rooms are always quiet...but the higher up the more quiet."
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"Go for a higher floor - there's two bars beneath the hotel which may get loud on a weekend"
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