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DoubleTree by Hilton Hotel New York Times Square West

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Traveller (1383)
Room & Suite (536)
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About

#406 of 498 hotels in New York City
Location
Cleanliness
Service
Value
Welcome to DoubleTree by Hilton Hotel New York - Times Square West, just steps from the Broadway Theater District. Along with stunning views of the Empire State Building, our New York Times Square hotel offers an enviable location near Rockefeller Center, the Chrysler Building, Madison Square Garden and other iconic attractions. The Port Authority Terminal is moments away, and the Jacob Javits Center is a short walk - perfect when visiting for a convention. Our friendly staff looks forward to welcoming you with a signature warm chocolate chip cookie at check-in. Settle into a guest room with a 40-inch HDTV, premium cable, coffeemaker and well-equipped workspace. WiFi access keeps you connected and blackout curtains ensure a great night's sleep. Upgrade for a higher floor, prime city views, satellite TV and a walk-in shower.
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Meeting rooms
Paid public parking nearby
Wifi
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Rooftop bar
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Mid-range
City View
Languages Spoken
English, Spanish
Hotel links
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Location

350 W 40th Street, New York City, NY 10018
DoubleTree by Hilton Hotel New York Times Square West
3,523Reviews300Q+A100Room tips
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Amber F wrote a review Apr 16
1 contribution
First time staying at this hotel and unfortunately will not be back. Although rooms are very clean and comfortable for the price. Trying to get the elevator down to lobby and to your room takes around 30 minutes, sometimes longer, people were getting stuck in the lifts consistently during my stay. The decor of the hotel is lovely however the smoking/garden area at the front of the hotel is not closed off, which led to homeless sleeping on the furniture and asking for money consistently within the hotel garden. I even witnessed two people having intercourse on one of the benches my first night. Non residents also coming into the garden to smoke marijuanna. This over all made me feel very uneasy to come outside and vape or sit in the garden at any time during the day and night. No members of staff would move the non residents, as I said I witnessed two people literally having intercourse on the hotel residence in the garden my first night. I found most of the staff members prettt unhelpful except from the nice lobby men with the hats, they were really nice. The rooftop bar is separate from the hotel and lovely views for empire state, however for 1 beer and a mamosa it cost nearly 50 dollars. The overall stay was ok however the lack of security for residents at the hotel was a major red flag and should be closed off for security for paying residents. For this reason I will not be back.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sharon M wrote a review Jun 2022
6 contributions15 helpful votes
Hotel's Favourite
Hotel staff are amazing and very helpful and friendly. Cookies are to die for please make sure you try them. Rooms are sufficient and you can ask for housekeeping if required. Close to all amenities and location is brilliant. Port authority metro/subway and bus service just over the road. Times square/theatre District/ central park/ The edge and Empire state building all within walking distance. 2 bros pizza/coffee shops/ bars and restaurants all local. Would definitely stay again. Thanks to all reception staff for a pleasant stay.
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Date of stay: June 2022
Value
Rooms
Room Tip: We were on 14th floor view was fine but didn't choose hotel for view just location.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
7 Helpful votes
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Response from Guest Service Manager, Agency / Consultant at DoubleTree by Hilton Hotel New York Times Square West
Responded Jun 29, 2022
Thank you for being our guest at DoubleTree by Hilton Hotel New York Times Square West. We are delighted to know you liked our devoted associates as well as our ideal location. We are always happy to know about our guests returning, and we look forward to it. Margarita Pavlova General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sam B wrote a review Apr 15
Southampton, United Kingdom7 contributions4 helpful votes
We spent 10 nights here and thought it was a great location. Room was clean and tidy but quite small but it is NY!! A bit of a wait for lifts but nothing ridiculous, amazing cookies and if we asked for anything it was bought up to our room quickly. BIG shout out to Dennis on reception, he was very welcoming and nothing was too much trouble for him. He made sure my husband had a good birthday and when we saw him he checked that everything was still ok. All other staff really good and luggage store on day of departure very good. Previous comments about the homeless and the smell of cannabis outside the hotel is true but it is the same for all the hotels as cannabis is legal so it smells like it everywhere and not much the hotel can do!
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Date of stay: April 2024Trip type: Travelled with family
Room Tip: Drink prices on the rooftop are very pricey and Buffet breakfast expensive for what is available.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Danielle Koeller, Owner at DoubleTree by Hilton Hotel New York Times Square West
Responded 2 days ago
369samb, it's wonderful to hear that your stay at DoubleTree by Hilton Hotel New York Times Square West lived up to expectations. The hotel team makes every effort to provide exemplary service, so we're pleased to hear your appreciation for Dennis. Our team strives to ensure a swift response to requests and to maintain welcoming surroundings. As for the general surroundings, we understand your observations and appreciate your understanding. Thank you for sharing your experience. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Simonleedss wrote a review Apr 12
Leeds, United Kingdom5 contributions3 helpful votes
Great location. Great staff. The hotel needs a bit of TLC but a lovely stay. 2 bros pizza next door is amazing. Free cookies were lovely. Would u stay again ? Yes, the deposit is refunded 1 hour after checkout. Lifts were only 3 minutes wait max. The earthquake provided some extra excitement but no solar eclipse
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Danielle Koeller, Owner at DoubleTree by Hilton Hotel New York Times Square West
Responded 4 days ago
Simon, it's wonderful to hear that you appreciated the prime location and our devoted team members at the DoubleTree by Hilton Hotel New York Times Square West. We're pleased that you enjoyed the complimentary cookies and the convenience of having 2 Bros Pizza nearby. The quick elevator service and the refund policies were also factors that added to your positive experience. Your comments on needing a touch of rejuvenation are appreciated, and we're glad your experience was still pleasurable. We're eagerly anticipating your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mel wrote a review Apr 11
Lincoln, United Kingdom56 contributions21 helpful votes
+1
We stayed at the Hilton for 4 nights! Location was not too bad as it was a 10 minute walk into the centre of time square and the subway was literally a couple of minutes away. Staff were friendly and we got our free warm cookie on arrival. Room was very spacious and had a tea and coffee machine. They provided all toiletries. We also were able to get a free cookie every morning. There was a bar but we never used it. Would recommend people to stay here if they don’t mind walking that little extra into time square. The picture from the outside does not look the best as they have scaffolding up outside at the moment.
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip: You don’t need to bring toiletries
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Danielle Koeller, Owner at DoubleTree by Hilton Hotel New York Times Square West
Responded 6 days ago
56melh, it's genuinely pleasing to hear you found your stay at DoubleTree by Hilton Hotel New York Times Square West enjoyable. The handy location, spacious rooms, and welcoming gesture with warm cookies seem to have contributed positively to your experience. Your words regarding our team members are also much appreciated. It's unfortunate the external appearance was hindered due to ongoing construction, but we believe its subsequent improvement will wow future guests. Thanks for recommending us to others, and we hope to welcome you back on your next trip to the city.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christy B wrote a review Apr 10
Newcastle upon Tyne, United Kingdom2 contributions4 helpful votes
The rooms are very small, bed comfortable, staff were pleasant on check in, no problem with elevators the main issue for me was the heating / air conditioning! The noise when this was on was like an engine going off! Unable to sleep with the heating on as so loud so had to sleep in jumper and had an extra duvet. Did complain to hotel who sent someone to look at and said unable to do anything could move rooms but no guarantee room would be better. Would not go back to this hotel not a typical 4 star or expected standard of a Hilton .
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Danielle Koeller, Owner at DoubleTree by Hilton Hotel New York Times Square West
Responded 1 week ago
Greetings 255christyb, thank you for sharing your experience. It's good to know that you found our colleagues at check-in agreeable and the bed comfortable. However, we regret to learn about the challenges you faced with the room's temperature and noise control. We strive to offer a quiet, comfortable environment that accommodates our guests' needs and we are sorry that your experience did not match your expectations, particularly as it pertains to noise levels and the standard of accommodation. We appreciate your feedback and will use it to improve for future guest experiences.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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caroline wrote a review Apr 7
5 contributions2 helpful votes
The rooms are far too small for 4 people with no storage for clothes or personal belongings. The rooms were clean but certainly not immaculate and very basic. The hotel ran out of milk portions for coffee in room, if someone was in the room the cleaner wouldn’t come in and change the towels or put extra coffee, milk or even toilet rolls in then didn’t come back once you had left the room. Had to constantly keep asking for things. I understand cannabis is legalised in USA now which is fine as the hotel can’t change this but the reception smelt so bad of it. Surely if smoked it shouldn’t be done where it can be smelt inside. They hold $250 on your card until you check out which again fine if they told you this but the booking confirmation just said credit card needed not that $250 would be held. No information about hotel or facilities provided. The best asset to this hotel is the 2 Bellman, they are great guys and can’t do enough for you, especially Carlos, apologies I never caught the name of the other guy.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Danielle Koeller, Owner at DoubleTree by Hilton Hotel New York Times Square West
Responded 1 week ago
Caroline, we regret to hear about your concerns regarding the room size and storage options, and your experience with replenishing in-room amenities. We aim to ensure all guests have a seamless stay and it seems we missed the mark during yours. Being aware of all charges at booking is important, sorry for any misunderstanding there. The aroma in reception is also noted, rest assured we'll address it promptly. We're glad our bellmen, including Carlos, were a highlight of your visit. They can't wait to welcome you back so we can aim to exceed your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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holidayaddict242 wrote a review Apr 7
8 contributions3 helpful votes
I stayed here for three night with my two children. They overbooked the family rooms, so we were given two double rooms next to each other and upgraded to a city view. The check in girl who checked us in was lovely and offered some advice of best places for breakfast etc. We were given warm cookies which were amazing! Hotel location was excellent. Close to everything we wanted to see with subway station just along the road. Rooms were small but fine given we were only here for three nights. All in all great value for money, would stay again. The only thing I would criticise is the elevators, they were a nightmare if you were trying to get up or down at a busy time, and given we were the 34th floor we had no choice than but to use them.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Danielle Koeller, Owner at DoubleTree by Hilton Hotel New York Times Square West
Responded 1 week ago
It's wonderful to hear that your stay at DoubleTree by Hilton Hotel New York Times Square West was overall a satisfactory one. We feel proud that our location, the warm cookies, and the upgrade to a city view added to your experience. We're pleased to hear about your positive interaction with our check-in colleague. However, we understand your concerns about the efficiency of our elevators during peak times and we're actively seeking ways to improve this aspect of our service. We are glad to know you found the hotel to be a good value and are considering staying with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kim M wrote a review Apr 5
7 contributions1 helpful vote
+1
Avoid this hotel which bears no comparion to British Double Tree Hotels. We walked passed the entrance several times on arrival as it looked so shoddy and grim. We walked in and our hearts sunk even further. First room was old and furniture unbelieveably tatty. Second room not much better. We have now reported three times that the sink isn't working. Infact, the plug mechanism is broken. An attempt has been made to tape it together. We have asked four times for body moisturiser to be replaced and even left written messages in Spanish and English. To date still no success. Not a big deal, but added to everything else it's a poor service. Cleanliness leaves a lot to be desired. Dust in corners on carpets, between glass around mirror, stains on walls, dirty marks on carpet and down the front of the bedside table. Dirty towels removed, but had to ask for them to be replaced. Air conditioning sounds like a jet engine. However, the bed is comfortable, majority of staff are nice, but maintenance reporting totally ineffective. We are leaving tomorrow thank goodness. BA, who we booked through, will be getting a formal complaint.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Don't come here! Ruined our New York experience.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Danielle Koeller, Owner at DoubleTree by Hilton Hotel New York Times Square West
Responded 1 week ago
Kim, it's regrettable to hear that your experience did not live up to your expectations. We apologize for any issues you encountered with the room and its amenities, including those related to cleanliness and maintenance. Your feedback about the lack of response to your service requests is noted and will be discussed in depth. Our team members strive to keep the theme of good hospitality alive, so it's encouraging to hear that they were friendly. As a beacon of comfort, we're glad that the bed met your expectations. We understand your decision to reach out to your booking company, and appreciate you sharing your insights to help us improve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Natalie W wrote a review Apr 5
1 contribution
Awful!! Avoid! The most unwelcoming, unfriendly hotel front of staff I have ever come across. I have travelled to NYC three times and this hotel is not a patch on the other 2. No hello. No how are you? No cookies. Nothing. Mouldy room that stank of damp, and a very strong smell of weed in the lobby.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Danielle Koeller, Owner at DoubleTree by Hilton Hotel New York Times Square West
Responded 1 week ago
I2887PInataliew, we regret to hear about your disappointing experience. It's concerning to know our front of house team didn't provide the warm reception you'd anticipated. We also understand how crucial a clean and comfortable environment is; we apologize for the issues you encountered with room odor. Please know your feedback is instrumental in helping us constantly improve and enhance our guest services. We hope we have another opportunity to create a more positive experience for you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$246 - C$508 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityHudson Yards / Times Square / Midtown West / Garment District
NUMBER OF ROOMS
612
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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DoubleTree by Hilton Hotel New York Times Square West - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about DoubleTree by Hilton Hotel New York Times Square West
Which popular attractions are close to DoubleTree by Hilton Hotel New York Times Square West?
Nearby attractions include Mission Escape Games (0.3 km), Exit Escape Room (0.4 km), and The Phantom of the Opera (0.5 km).
What are some of the property amenities at DoubleTree by Hilton Hotel New York Times Square West?
Some of the more popular amenities offered include a rooftop bar, an on-site restaurant, and a lounge.
Which room amenities are available at DoubleTree by Hilton Hotel New York Times Square West?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at DoubleTree by Hilton Hotel New York Times Square West?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at DoubleTree by Hilton Hotel New York Times Square West?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel New York Times Square West?
Conveniently located restaurants include Angelina Bakery NYC, Los Tacos No. 1, and Liberty Bagels Midtown.
Are there opportunities to exercise at DoubleTree by Hilton Hotel New York Times Square West?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel New York Times Square West?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at DoubleTree by Hilton Hotel New York Times Square West?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does DoubleTree by Hilton Hotel New York Times Square West offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel New York Times Square West?
The staff speaks multiple languages, including English and Spanish.