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Ace Hotel New York

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Ace Hotel New York
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1,622 Reviews from our TripAdvisor Community

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Showing 1,312: English reviews
Ottawa, Ontario
Reviewed yesterday NEWvia mobile

Ace NYC was the best choice for our honeymoon. The staffs were so apologetic when the room was not ready, then they decided to upgrade our room and serviced us a bottle of wine to celebrate it with us. You cannot expect a huge room or bath in Manhattan. But our room was clean, bed was comfy and shower had...

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Thank Sooyeon R
New York City, New York
Reviewed yesterday NEWvia mobile

Pretty good bar as far as hotels go. Always a good time here and one of the few hotel bars I'd recommend. It's a nice mix of out of Towners visiting the city and residents grabbing a drink for a random night out.

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Thank bphisher
Manchester, United Kingdom
Reviewed yesterday NEW

Just returned from a milestone birthday ti to New York, and stayed at The Ace - the most amazing hotel ever! The vibe is the coolest you will find, decor is fab, all the staff are so lovely and really helpful when needed - all i all the best 5 days you could wish for. Stumptown a great place to...

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Thank David P
Barcelona, Spain
Reviewed 2 days ago NEW

Modern, hip and stylish the Ace Hotel New York is a perfect combination of comfort and ambience at an ace location in the big apple. There's all sorts of shops, restaurants, and landmarks walking distance and a few subway stations a minute walk away. Opening Ceremony store at ground floor makes it even a better catch!

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Thank Irimiri
Matt W, Manager at Ace Hotel New York, responded to this review

Hey Irimiri - We appreciate you just as much you appreciate our hotel. Thank you for your kind words and for taking the time to let us know how your stay went. I hope that you can come back and sleep with us again soon. xoxo - Matt and the Staff of Ace Hotel New York.

Reviewed 2 days ago NEWvia mobile

I think you are paying for a hip lobby and not a quality room when you pick this hotel. I mistakenly booked the bunk room which felt like a jail cell- for $150 this was a huge mistake! Also, when I arrived after a long days work all I wanted to do was lay down watch snl and relax- it...

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Thank Sheila S
Matt W, Manager at Ace Hotel New York, responded to this review

Hi Sheila - Thank you for your honest feedback. I very much appreciate you taking the time out of your day to let us know how everything went. It sounds like the room category itself wasn't suitable to your needs. I'm sorry to hear about the TV issue - I will look into it myself as the wait time you...

Clitheroe, United Kingdom
Reviewed 3 days ago NEWvia mobile

Stayed at the Ace Hotel with my partner for 3 nights and this was the first time we had both visited New York - And what a first impression the hotel made..... The hotel itself is fantastic and great value for money! The hotel front is impressive, decor is quirky but cool throughout, bedroom was lovely and spacious enough (small...

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Thank JodieG_1988
Matt W, Manager at Ace Hotel New York, responded to this review

Hi JodieG_1988 - Wow! Thank you so much. I am so happy that we were able to host your first visit to New York. Even better that we were able to make such a great impression on you during your stay at Ace. Your words about our staff are very much appreciated - we all work hard to try and...

London, United Kingdom
Reviewed 3 days ago NEWvia mobile

Room was small but had everything we needed. Bed was so comfortable! The hotel is in a great location and the bar downstairs is great. Would definitely stay again if in New York, I do think that the lobby area could be better managed for guest, often it was difficult to get any seating.

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Thank mollyc9015star
Matt W, Manager at Ace Hotel New York, responded to this review

Hi there mollyc9015star - Thanks for dropping us a line after your stay. Great to see that you had a good time and comfortable sleep (I agree, the beds are exceptional). Our lobby is open to everyone and does get a bit busy. We're always here to assist with any needs that you may have including finding a seat. I...

Vancouver, Canada
Reviewed 5 days ago NEW

To start with the positives: the location of the hotel is excellent, the decor is chic and the bed was comfortable. However, the negatives: We landed in NYC after a red-eye flight and got to the hotel at 7 am looking for a chance at an early check-in. Were told to come back at 3 pm, which we understood, but...

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2Thank Nisgatreaty
Vancouver, Canada
Reviewed 1 week ago

This hotel embodies its name. It's all aces! Super cool vibe with beautiful rooms. Service is friendly and efficient. Rooms are quite large and very well appointed with super cool accessories and the like.

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Thank Morey C
Matt W, Manager at Ace Hotel New York, responded to this review

Hi Morey C - You're the real ace here. Thank you for being so kind and leaving us such a nice review. Please come back and see us soon - we'd love to have you. xoxo - Matt and the Staff of Ace Hotel New York.

Greater Manchester, United Kingdom
Reviewed 1 week ago via mobile

And whimsical too! It's an amazingly trendy place, filled in the afternoons with all kinds of want-to-be-seen folk and their laptops! Rooms are excellent and the bathrooms are to die for! Rates are good, location is perfect and the staff very friendly and helpful - and stumptown is just downstairs for the coffee or cocoa fix!

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Thank Jonesyinc
Matt W, Manager at Ace Hotel New York, responded to this review

Hi Jonesyinc - what a beautifully written review. Thank you times 10 (or even maybe even 20). I'm so happy everything was to your liking, especially our staff who work very hard to make sure all our guests are comfortable and satisfied. Come back and see us again soon! xoxo - Matt and the Staff of Ace Hotel New York.

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Deluxe room at the Ace Hotel. Spacious room with high ceilings, large windows and large bathroom. ... more   less 

Additional Information about Ace Hotel New York

Address: 20 West 29th Street, at Broadway, New York City, NY 10001-4502
Region: United States > New York > New York City > Manhattan
Price Range: $209 - $599 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ace Hotel New York 4*
Number of rooms: 260
Reservation Options:
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Also Known As:
Ace Hotel New York City
Hotel Style:
#121 Romantic Hotel in New York City
#150 Luxury Hotel in New York City
#156 Family Hotel in New York City
#203 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Ace Hotel New York staff and other travellers.
8 questions
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Questions? Get answers from Ace Hotel New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in 1212 and the view of the Empire State was amazing!”
 of 5 bubbles davidpU1002UE, 17 Jan 2017 | Read review
“The higher up you go, the less you'll hear. Lobby is loud but lively.”
 of 5 bubbles Joizee_HD, 9 Jan 2017 | Read review
“Go higher for quieter room, lofts are great but v pricey!”
 of 5 bubbles mackdaddynewton, 2 Jan 2017 | Read review
“High floor - try and book a bigger room to get a good view”
 of 5 bubbles cw19_86, 30 Dec 2016 | Read review
“Higher floor for views and to be away from the lobby bar.”
 of 5 bubbles RachaelD86, 21 Dec 2016 | Read review
5 of 5
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