Ace Hotel New York
20 W 29th Street, New York City, NY 10001-4502
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Avg. C$804 /night, 9/18 - 9/19
C$804
per night
C$561
per night
C$318
per night
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4.5
#83 of 505 hotels in New York CityLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Reception - Ace Hotel NYC.
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Property amenities
Paid private parking nearby
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Yoga room
Coffee shop
Restaurant
Breakfast available
Wine / champagne
Taxi service
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quirky Hotels
Trendy
Languages Spoken
English, Spanish
Hotel links
Location
20 W 29th Street, New York City, NY 10001-4502
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
10.2 km•
See all flights
Teterboro Airport
13.1 km•
See all flights
28th St
1 min•New York City Subway
Rental Cars
526 Restaurants
within 0.5 kilometers
Reviews
4.5
2,600 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Located in the heart of a bustling area, Ace Hotel New York has earned accolades for its chic, industrial atmosphere and cozy communal spaces. Guests are consistently impressed by the cleanliness, noting the well-maintained rooms and diligent housekeeping. While the spacious, well-equipped rooms receive praise, some visitors have mentioned they can be on the smaller side or miss certain functional features.
The friendly and attentive staff contribute to the positive experience, although there have been occasional mentions of service hiccups. Reviews are divided on the hotel's value for money, with some guests finding the pricing reasonable and others less satisfied.
Location
Central
Atmosphere
Chic
Rooms
Spacious
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed
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2,600Reviews19Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
The Ace has always been a good hotel but on my last visit one their employees Freddy made it truly great. First after taking a red eye he found myself and two friends rooms early so we could check in early. Second when we were leaving he helped us get service at the coffee bar which we needed! Never had a better experience at a hotel and it’s all thanks for Freddy
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Date of stay: July 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â AC seemed not to fully work.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded Jul 25, 2024
Hello Vohara, Thank you for sharing your fantastic experience with us! We are delighted to hear that Freddy made such a positive impact on your stay. Freddy's dedication to providing exceptional service is truly commendable, and we're thrilled to know that he was able to assist you with an early check-in and ensure you received service at the coffee bar. Your kind words about his efforts are greatly appreciated and will be shared with him and the entire team. We’re glad to hear that your stay was made great by Freddy's outstanding service, and we look forward to welcoming you and your friends back to the Ace Hotel in the future. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great accommodation for a reasonable price by way of a sale offer. The "single" room was adequate space for a couple with minimal needs and belongings. The location of the hotel was great, close enough to attractions yet far enough away from overly touristy places. Moreover, there are decent food options within walking distance from the hotel. Parking was convenient at the adjacent lot, you get a reduced rate if you're a hotel guest. Hotel staff was friendly and prompt with service. Superb bonus after the stay: I made a special request that was surprisingly granted so it was life icing on the cake. Much thanks to David, Director of Front Office, for making that happen!
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded Jun 13, 2022
Hello Knightslug, I am so pleased to read such a wonderful review of your time with us. We are glad we were able to meet your requests and that you found our location and facilities convenient with us. Thank you also for such a lovely shout-out. I truly appreciate you joining us here at Ace and please reach out when you stay again to ensure you have a fantastic stay again! Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
If you are considering staying at this fine hotel, let me save you the trouble & just BOOK IT! Don't hesitate and go for it! I've always been a fan of the Ace properties, frequent the Palm Springs & NOLA locations. Every hotel feels like a new experience where you are transported into another time. The building itself is very impressive & historic. When you arrive you are greeted by the most delightful front desk staff & instantly you feel like an old friend returning to visit! Just thinking about my experiences so far gives me chills, as I recently started doing work travel again I was a bit nervous to go alone. But when I got to the Ace I felt secure, safe & "at home". The rooms are all unique and feature local art which truly is part of the fun when you open the door. I've stayed twice within the past few months and assure you I will be returning for every business trip if I can. The rooms were spotless & I consider myself on the side of overly critical. Saying that I was truly impressed with how impeccable the rooms were. The lobby is a whole VIBE, where you can relax in the morning with coffee or a cocktail to top off the day! The beds are beyond comfy, love the robes provided & the pillows are made for a princess. I would know, I even bought them for my home! The bathroom showers feel like a waterfall & love that beautiful shampoo, conditioner & body wash is provided. Makes packing a bit lighter & love that it's sourced from Japan!! Special shoutout to David for always making sure I feel right at home. Thank you so much to everyone at the Ace, I can't express how grateful I am to have found such a great place to rest after the chaos of the city! It's great to know I always have a place to call home in NYC!! Cheers!!
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Date of stay: May 2022Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded May 23, 2022
Hello Naomi! Thank you so much for a wonderful review of us at Ace and for a shout-out! I am so happy to have you as a continued guest with us and can not wait for your next trip! See you soon. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is modern and stylish. Our room was large and had almost everything a typical hotel should have. Two points for improvement here - would be nice to either have coffee in the room or access to complimentary coffee in the Lobby. Also, the TV in our room did not work which wasn't a huge deal for us but should be working in a hotel room.
The main issue we had with our stay was there was no AC in our room that we were able to control. Our stay was the last week of May so the weather was warm and a bit humid. We were walking around the city and returned to the hotel hoping for some cool air. Our room was warm so we called downstairs to ask why our AC was not working and the concierge was very friendly but told us the hotel was on a two pipe system and we would not be able to adjust in our room. He said the best thing to do would be turn the air off completely. We tried this and ended up sweating most of the night. I'm not sure how people would stay in this hotel in the summertime without the ability to have AC. If the Ace fixed this issue, I would definitely stay here again. The lobby is a fun place to hangout and has a great vibe.
The main issue we had with our stay was there was no AC in our room that we were able to control. Our stay was the last week of May so the weather was warm and a bit humid. We were walking around the city and returned to the hotel hoping for some cool air. Our room was warm so we called downstairs to ask why our AC was not working and the concierge was very friendly but told us the hotel was on a two pipe system and we would not be able to adjust in our room. He said the best thing to do would be turn the air off completely. We tried this and ended up sweating most of the night. I'm not sure how people would stay in this hotel in the summertime without the ability to have AC. If the Ace fixed this issue, I would definitely stay here again. The lobby is a fun place to hangout and has a great vibe.
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jesus Reyes, Guest Services / Front Office at Ace Hotel New York
Responded Jun 24, 2021
Hey Abby, We appreciate you and taking the time to leave us this feedback as it helps improve our daily operations, I apologize for the inconveniences you faced in the room with your A/C, we would love to definitely improve on that experience and work our Ace Magic for you, please feel free to reach out to us at anytime if you decide to call us your home away from home in the future, and some exciting news to add the Breslin is officially back up and running! With Regards, Jesus Reyes + The Ace Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1. The location is perfect. There’s so much to do just a short walk from the front doors and the subway is easily accessible as well.
2. The lobby is a stunner. Chill vibes are conveyed through dimmed lighting, a great soundtrack, wonderful bar staff, and some great art. The seating is really comfortable and well spaced to make you feel like you have your own private area even though there’s usually lots of people around.
3. The rooms are well appointed. The beds are really comfortable, just the right balance between firm and soft. The showers have tons of pressure and get really hot if you want. AC works well. We had a record player in our room with a great selection of vinyl that was fun to play while we were getting ready for a night out.
4. The thing that really makes this place special is the staff. Everyone is so friendly! We called down to the front desk a few times to get recommendations on where to go for dinner or drinks and they seemed very enthusiastic about telling us about their favorite spots. Every time we saw a staff member in the hallway they said hello and asked us how our stay and day were going. There were a few times where we left our room for 30 minutes or so and by the time we came back our room was already cleaned!
I will be staying here from now on when I visit NYC and you should too!
2. The lobby is a stunner. Chill vibes are conveyed through dimmed lighting, a great soundtrack, wonderful bar staff, and some great art. The seating is really comfortable and well spaced to make you feel like you have your own private area even though there’s usually lots of people around.
3. The rooms are well appointed. The beds are really comfortable, just the right balance between firm and soft. The showers have tons of pressure and get really hot if you want. AC works well. We had a record player in our room with a great selection of vinyl that was fun to play while we were getting ready for a night out.
4. The thing that really makes this place special is the staff. Everyone is so friendly! We called down to the front desk a few times to get recommendations on where to go for dinner or drinks and they seemed very enthusiastic about telling us about their favorite spots. Every time we saw a staff member in the hallway they said hello and asked us how our stay and day were going. There were a few times where we left our room for 30 minutes or so and by the time we came back our room was already cleaned!
I will be staying here from now on when I visit NYC and you should too!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded Sep 1, 2022
Hello FidorusX, Thank you for taking the time to review and stay with us at ACE NY. Reviews like yours are what I live for! I am so happy you loved so many aspects of the hotel and team. I am glad we made you well welcome and we hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my third stay at an Ace (twice in Portland), so we knew what we were getting into.
First, the amazing: the view of the Empire State building was spectacular.
Second, the great: really roomy, fabulous shower with good pressure, solid bath products, robe, TWO luggage racks ❤️, good sheets, great lobby, super-friendly and helpful staff, clean, location is convenient to Penn Station and you can easily grab a bus up Madison to the Upper East Side museums (this is what people in Manhattan do), Stumptown off the lobby.
Third, the meh (only 4 stars): our bed was too soft and was kind of sagging in the middle and we were next to the elevator, which was fine for me, but kept my husband up. It was also a little too warm and he had to open the window and run the AC in January (I slept through all of that).
Also, if you're not used to NYC, please drink the tap water instead of buying bottles. It's good. Really, it is.
First, the amazing: the view of the Empire State building was spectacular.
Second, the great: really roomy, fabulous shower with good pressure, solid bath products, robe, TWO luggage racks ❤️, good sheets, great lobby, super-friendly and helpful staff, clean, location is convenient to Penn Station and you can easily grab a bus up Madison to the Upper East Side museums (this is what people in Manhattan do), Stumptown off the lobby.
Third, the meh (only 4 stars): our bed was too soft and was kind of sagging in the middle and we were next to the elevator, which was fine for me, but kept my husband up. It was also a little too warm and he had to open the window and run the AC in January (I slept through all of that).
Also, if you're not used to NYC, please drink the tap water instead of buying bottles. It's good. Really, it is.
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip:Â Drink the water from the sink
It's easier to get to Rockefeller Center, the Met, the Guggenheim,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded Jan 30, 2023
Hello PhyllisFP, Thank you for taking the time to review and stay with us at ACE NY. I am so happy you had a good view during your stay. Very happy you enjoyed the spacious room and our team too. I will ensure that housekeeping looks into the mattress and sees if it is ready for retirement. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My company needed a place to work and stay for a group of 20 and Ace is the place! The staff in the hotel was incredible. From the front desk, to the bartenders, baristas at the coffee bar to the cleaning staff, everyone was helpful, smiling and so pleasant. The conference room was a great space to work in and really helped us have a successful week in New York.
They are very good about checking your VAX card and following all the safety guidelines which lead to my entire team feeling safe.
It was centrally located and so this made it nice to get to see a few sights and grab great bites in the city!
They are very good about checking your VAX card and following all the safety guidelines which lead to my entire team feeling safe.
It was centrally located and so this made it nice to get to see a few sights and grab great bites in the city!
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Date of stay: August 2021Trip type: Travelled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Pak, Guest Services / Front Office at Ace Hotel New York
Responded Aug 23, 2021
Hey Katie! Thanks so much for leaving the feedback, it means the world to us. I think it's also safe to say that we thoroughly enjoyed having you and your group staying with us as well! We are ecstatic that you had a wonderful stay with us from start to finish. Hopefully we have the chance to host your group soon and have the opportunity to give you the Ace experience again! Cheers, David + Team Ace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For my husband’s birthday we stayed several nights at the Ace hotel last week. I thought nothing can surprise us as we travel a lot, but I was wrong. We stayed at a really nice and spacious suite with an amazing view on Broadway. The hotel room felt like at home, which does not happen often. Also, staying at Ace hotel, I felt like a time traveler. Its vintage style is unique. Moreover, my room had a vinyl record player with discs and a real guitar! Can you imagine that? My husband plays, so this was a real treat for us. It is important to mention how comfortable the bed was.The food in the Breslin is delicious, and the hotel staff is helpful and very friendly. The location cannot be more perfect – it is the heart of Manhattan. Definitely, we will be coming back. Thank you for this wonderful experience!
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Date of stay: January 2020
Value
Location
Service
Room Tip:Â Corner suites are large and sunny
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason H, Manager at Ace Hotel New York
Responded Jan 25, 2020
Hi Boleto55, Thanks so much for this review. We're so glad that you and your husband had the experience that you did. We love that he got to play one of our Martin guitars and while celebrating his birthday, too. We hope to see you again soon and to give you another trip back in time. Have a wonderful week. xo, Jason and the Staff of Ace Hotel New York
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really glad that we chose Ace Hotel for our Christmas New York visit. They were great responding to my emails prior to our visit, offering restaurant suggestions and tips.
Our room was spacious and well laid out (2 double beds for the 3 of us). Large Smeg fridge in the room, kettle & two mugs (bring your own coffee, tea, milk, teaspoons). Hairdryer was good too - I have very thick hair and it worked well for me.
Guitar and record player in the room which we didn't use but quirky and fun. TV was good.
Dimmer lights was a nice touch.
Nice products in the bathroom (shampoo, conditioner, shower gel and body lotion).
We discovered the little restaurant for breakfast attached to the hotel (just left as you come out of the lift). Expensive but the food was delicious. We didn't use the bar or Milk Bar (also attached to the hotel), but it all looked great.
Great location and a really nice vibe.
Our room was spacious and well laid out (2 double beds for the 3 of us). Large Smeg fridge in the room, kettle & two mugs (bring your own coffee, tea, milk, teaspoons). Hairdryer was good too - I have very thick hair and it worked well for me.
Guitar and record player in the room which we didn't use but quirky and fun. TV was good.
Dimmer lights was a nice touch.
Nice products in the bathroom (shampoo, conditioner, shower gel and body lotion).
We discovered the little restaurant for breakfast attached to the hotel (just left as you come out of the lift). Expensive but the food was delicious. We didn't use the bar or Milk Bar (also attached to the hotel), but it all looked great.
Great location and a really nice vibe.
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Date of stay: December 2022
Value
Service
Sleep Quality
Room Tip:Â We were on the 11th Floor - great view of Empire State Building
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded Jan 6, 2023
Hello Carol J, Thank you for taking the time to review and stay with us at ACE NY. So happy we were able to meet all your needs while you were with us. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've traveled to NYC regularly but recently took a job that is headquartered off Canal Street. I stayed at the Ace Hotel and the staff was exceptionally helpful, offered recommendations for food within walking distance and were all extremenly welcoming. There's also a tremendous coffee shop, bar and restaurant at the base of the hotel. Additionally, I filled out a survey that was sent to me and mentioned that a few treadmills weren't working, The front desk manager reached out to me directly to apologize and let me know they have replacements coming in the next few weeks. This kind of attention to detail makes means the world to me while Im traveling for work. Even though its an 15min uber ride away from work, I'll be staying here again. The name Ace isn't a coincidence, this place kicks ass.
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Date of stay: February 2020Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JasonHaaf, Manager at Ace Hotel New York
Responded Feb 16, 2020
Hi Ben, Thanks so much for your review. It was very nice chatting with you and we are thrilled to make Ace NY your home away from home. Your kind words mean a lot and yes, we love to pay attention to detail as we believe that is where the beauty lies. We will see you again soon. Have a wonderful week. Sincerely, Jason
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes, The hotel does. It is $35 per night + tax. ($40.17)
OF COURSE!
If you simply text me the name your reservation was under and dates of stay, I will go look it up for you.
Tim Anctil
Managing Director Ace NY
* 917-513-0517 cell
You've got toilet paper but not sure about the wipes. You probably should ask to the staff they are friendly.
Yes. Private bathrooms in all rooms. Look forward to welcoming you.
tim
There are lots of different room categories, Minis and Smalls are the best value while the Large Kings and Lofts are the most luxurious. I think the Medium room is probably the answer as the most typical room.
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PRICE RANGE
C$360 - C$743 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ace hotel new york city
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / Tenderloin / NoMad / Manhattan / Midtown
NUMBER OF ROOMS
286
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Ace Hotel New York
Which popular attractions are close to Ace Hotel New York?
Nearby attractions include Empire State Building (0.4 km), Museum of Sex (0.2 km), and Escape the Room NYC (0.3 km).
What are some of the property amenities at Ace Hotel New York?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Ace Hotel New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ace Hotel New York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ace Hotel New York?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Ace Hotel New York?
Conveniently located restaurants include Johny's Luncheonette, Hangawi, and Her Name Is Han.
Are there opportunities to exercise at Ace Hotel New York?
Yes, guests have access to a fitness centre and a yoga room during their stay.
Are any cleaning services offered at Ace Hotel New York?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ace Hotel New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Ace Hotel New York?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Ace Hotel New York?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (4.3 km), World Trade Center Memorial Foundation (4.3 km), and Governors Island National Monument (6.8 km).