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Doubletree Hotel Chelsea - New York City

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Doubletree Hotel Chelsea - New York City
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1,868 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Chelsea - New York City
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Showing 1,671: English reviews
Cleveland, Ohio
Reviewed 7 September 2015 via mobile

For starters, the room wasn't ready for the 4 p.m. check-in and we were told to wait longer, but we couldn't because of a show and we needed to get ready. After a few minutes they "found" a room on the third floor. Thankfully it was on a low floor because we could take the stairs. This is major --...

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2Thank Mark Z
Windsor, Canada
Reviewed 6 September 2015

I was able to book this hotel last minute due to a change in travel plans. The great: The staff - every person I encountered on the staff from the concierge to the folks at the front desk were wonderful. Friendly, welcoming, and patient. The location - for the price I found this to be a great location; close to...

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2Thank nml1971
Reviewed 5 September 2015 via mobile

We stayed in a junior suite with our 18 month old, as part of our honeymoon, for 4 nights. Despite mentioning this when booking and staff commenting on it during our stay, it was a little disappointing that it wasn't reflected in the room e.g. some flowers/chocolates etc. The suite was on the 12th floor at the back of the...

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Thank Kate0891
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Kate0891, thank you for spending your honeymoon with us and we apologize for not making it more special for you and your family! We hope you will give us another opportunity to delight you on a future stay!

Las Vegas, Nevada
Reviewed 4 September 2015

Stayed here again recently and all was great. The proximity to Penn Station can't be beat, cookies at check-in (and generously doled out throughout the stay) great as always, wifi super fast, and front desk staff helpful and friendly. Stayed in a room with two double beds vs. a king and was great. A bit more spacious than the king...

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Thank DKinLV
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

DKinLV, thank you so much for returning to DoubleTree by Hilton NYC Chelsea, and for posting a 5 star review on TripAdvisor! Our Front Desk is so gratified to know that they were helpful, friendly and efficient, and eagerly await your next stay!

Reviewed 4 September 2015

The hotel is very well located in chelsea but lacks that level of service you would expect from a 4 star hotel. you simply check in and thats about as much interaction you will get from staff or any service besides room cleaning. very basic hotel for the price.

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1Thank DiveshP
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

DiveshP, we are very sorry that we did not interact more with you during your stay, and hope that you will give us another opportunity to show you the high level of service we typically provide.

OXFORD, ENGLAND
Reviewed 4 September 2015

Stayed here recently for 2 nights. Perfect location, the staff were amazing and very helpful (Franz especially) and a room with a superb view ! Would stay again without hesitation . We are a family of 4 and the room on the 24th floor was adequate as we were only sleeping in it.

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Thank Nicola B
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Nicola B, we are so happy that you and your family enjoyed your stay at DoubleTree by Hilton NYC Chelsea, and the service provided, especially by Frantz who is one of our superstars! We are glad to know you would stay with us again and very much look forward to seeing you again so that we can thank you in...

Damascus, Maryland
Reviewed 1 September 2015

My office in NYC is a couple blocks away from this hotel and this was the first time I have stayed here. I am normally a "Marriott" person but I was able to get a better rate at this hotel on a Wednesday night than any Marriott within walking distance from my Office. My first impression was that this was...

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Thank mbohs
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

mbohs, we are so happy to know that we could exceed your expectations and very much are looking forward to your next visit!

Queens New York
Reviewed 1 September 2015

Chelsea location really had good Lobby service! Hotel is walking distance from NYC Penn Station and Time Square. Near Macy's nice shopping. Comfortable King size bed.Rooms small but quiet. Delightful cookies.

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Thank JanJon2
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

JanJon2, from the team at DoubleTree by Hilton NYC Chelsea, thank you for your 4 star review, and your kind words regarding our Lobby service, convenient location, comfortable beds, and delightful cookies.

New York City, New York
Reviewed 31 August 2015

Dropping my child off at college and found this wonderful little hotel with great service. The bell staff went out of their way to help us with all of our child's luggage moving into his dorm the next day. The hallways are tight an rooms average size but clean and well taken care off. The service is wonderful. Every staff...

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Thank julie m
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

julie m, please know that we appreciate your 5 star review of your stay at DoubleTree by Hilton NYC Chelsea so much, and look forward to your next visit! Our friendly staff can't wait to see you again!

Epping, New Hampshire, United States
Reviewed 31 August 2015

Arrived after midnight and the gentleman in the lobby gave us a nice welcome. During the check in process he informed me that the King room (with view I paid extra for) I had booked was overbooked and I had to stay in a double room on the 5th floor. We were offered our original room for the next day,...

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1Thank Billy G
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review

Billy G, please accept our apologies for the irritating experience you had on your recent stay with us. We hope that you will return and allow us to make it right for you!

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Staying in Chelsea

Neighbourhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Relax in the comfort of our beautiful DoubleTree by Hilton Hotel in Chelsea. Choose from a variety of room types including Empire State Building views. Our hotel is located in the heart of New York City but right outside the hustle and bustle of the noisy city streets. ... more   less 

Additional Information about Doubletree Hotel Chelsea - New York City

Address: 128 West 29th Street, New York City, NY 10001-5301
Region: United States > New York > New York City > Chelsea
Price Range: $259 - $572 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Chelsea - New York City 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Doubletree New York City
Hotel Style:
#193 Luxury Hotel in New York City
#198 Family Hotel in New York City
#217 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Chelsea - New York City staff and other travellers.
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Questions? Get answers from Doubletree Hotel Chelsea - New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't stay here”
 of 5 bubbles chrishX9503CS, 6 Mar 2017 | Read review
“If you are concerned about elevator wait times, ask for a low floor.”
 of 5 bubbles brian796, 1 Mar 2017 | Read review
“Ask for a room with a view of the Empire State Building.”
 of 5 bubbles maddydoggy, 22 Feb 2017 | Read review
“Street facing rooms have more light and we were on the 18th floor of 27 and had a great view of the Empire State”
 of 5 bubbles ecalder, 19 Feb 2017 | Read review
“Get a room high up so you can see the empire statebuilding from your window!”
 of 5 bubbles 202teresar, 9 Feb 2017 | Read review
5 of 5