There were so many positive reviews for this hotel that it seemed like a safe bet. Boy was I wrong. Let me start with the positives, and the only reasons I’m not giving one star. The location is convenient. It’s one block from Penn Station and MSG. It’s also relatively close to Time Square- about 15 blocks, so definitely walkable. When you walk into the lobby, it’s very opulent and beautiful. Nice tile floors and pretty chandeliers. There is a door man and the staff greets you when you walk in. This gave me a good feeling about the rooms. The feeling didn’t last long. As I walked to the elevators, I was aggressively stopped by the “elevator guards” demanding to see my key. While I understand this sort of “check” may be necessary in a big city, the approach was a little severe and I’m not sure my 65 year old mother and I are the type of clientele they are trying to keep out. Especially since we just walked away from the check-in desk… Once we made it by the “secret service,” we hopped on the elevator and I already knew it wasn’t going to be good. The hotel is old. Very old. While the elevators may be up to code, they are definitely old as well. When the doors opened to our floor we saw the outdated blue carpet that I suspect hasn’t been changed since the 70s. We walked to our room and as soon as I opened the door, I gagged at the smell. The best I can describe it as is severely musty. The smell was so over powering. The bathroom was no bigger than a closet. The toilet was like an airplane toilet and you actually have to put the seat cover down in order to flush the toilet. The sink was rusty and when you turned it on, the water pressure was so high, it splashed everywhere. The shower looked like it was updated at least in the last decade. As for the beds… double beds, not queens. There were hairs on every single one of the pillows on my bed. I don’t know if they hadn’t washed the pillow cases or if the hair belonged to the maids, but either way- not clean. We actually had to go to cvs to get room deodorizer to get rid of the smell. With all of the good reviews, I can only assume that the hotel has updated some rooms, but not the one I stayed in. If you consider staying here, I would confirm if the room you’re staying in has been recently renovated. If not, better bring febreeze and a black light.…
Everything was great, except for the surprise that you charge $5 a bag to store before check-in. I’ve stayed in many Wyndham hotels, including the New Yorker, & I’ve never had to pay a fee. As a Wyndham Rewards member, I think this service should be included. The location was a 3-minute walk from Penn Station. Many of the theaters were only a 15-20 minute walk.
The location of this hotel is excellent and enabled us to easily do everything we wanted with a mid-town base. The room was clean and well serviced and really good for the price. Staff and service were excellent and overall it was really good value. In addition, what a fantastic history - I'd recommend a visit to their little 'museum' in the basement.
Very convenient location surrounded by restaurants and transportation. We had a room on the 23rd floor, a little small but still very nice. They offer early check in and late check out for a small additional fee which was super convenient. We’ll be staying here again should we choose to come back to the city.
Pros: Check-in was good and fast. Perfect location, everything is nearby just 10 -20min away walking depending where do you want to go. Train station next to the hotel. Restaurants in hotel and nearby Nice lobby I guess… Cons: Rooms are really small and all decor of the hotel it’s old fashioned and rusty in some areas. Bathrooms were clean not the best satisfaction when seeing it, you can notice it has not been renovated in a long time. Walls on room were damaged, dents and scratches. I can understand it’s a historic hotel as what i’ve seen but still I understand that the company managing needs to keep everything up to date. I was not impressed at all with the hotel. If I ever return to new york I will definitely look other options.
The New Yorker is one of those hotels that we've all heard off- every city has them- and you probably ought to stay at once to tick it off the list. It's in a fantastic location- right by Penn Station and MSG, 5 mins walk from Macy's Herald Sq and the Empire State, 10 mins (if that) from Times Square. Getting anywhere in Manhattan is easy from here. JFK/ EWR are easy to reach from Penn Station too. There's 3 restaurants in the hotel- Tick Tock is an iconic NY Diner open long hours with a big menu although the food and service are average at best, Trattoria Bianca is a decent Italian with a nice bar and Butcher & Banker a fantastic upscale steak house in the basement. Downstairs, you'll find a very good fitness centre, a 24hr business centre and a little archive documenting the hotel's history. Be sure to visit this as it is really interesting. I believe you can book a tour of the hotel with a guide to take you to some of the "off limits" places too which I'm sure would be fascinating. As for the more important stuff- service, well its okay. Its impersonal being a large hotel and not particularly friendly but they do the job. There are staff waiting by the elevators to check you have a room key before you pass who are particularly unpleasant and unwelcoming. Housekeeping are the exception to the rule- the staff I met on the 26th floor were all lovely. That said, there was a distinct smell of weed in the corridors on my floor which was quite unpleasant. The rooms- small. You don't expect large in NYC or any big city where space is at a premium but these are very small. The decor is quite dated but everything in my room worked fine. Towels and toiletries were plentiful and replenished daily. WiFi- works well in the rooms but the lobby network often wasn't working. As with many New York hotels there is a facility fee- being British, I hate this concept! Just whack the room price up by a few dollars and don't charge a facility fee....I'll never understand I'm afraid! There is also a charge for bag storage after check out- even less of a fan of this! The room price is reasonable for NYC so no complaints there. All things combined, it's fine- no thrills, good location, decent price. I won't rush to return as there are so many other places to stay in New York, but if someone booked me in here in future, I wouldn't complain. …
Hotel was clean, cost effective and friendly staff. Close proximity to Madison Square garden and multiple food options. Historical significance of hotel is documented on the floor below the lobby. Very interesting and informative. I would definitely stay again.
Great hotel with a very advantageous location in midtown Manhattan plus a block or 1/2 block away from the Amtrak station! Also (if you don’t know) Madison Square Garden is right above Penn Station (again, basically right across the street from the hotel).
What a classic piece of American history! The staff and service were 100% beyond any NYC hotel I have ever stayed at, especially the help I received from Lilia at the front desk who did triple duty for me when the bellman and porter were unavailable. I travel everywhere for business and the service here is on par with every 5-star hotel I have ever stayed at! When you check in ask for the newly renovated rooms! Safe travels!
Where do we start? Well seeing as the hotel cancelled the booking 2 hours before landing st JFK without telling you, this is probably setting themselves up for a fall. Arrive at check in desk and they said no you haven't got a room. Hand the guy paperwork, show him the booking.com reservation and he says oh, we've cancelled it. Don't know why and we now have no rooms. Pulls a rabbit out of the hat and says I'll find one. Then charges me £425 more than the booking plus a bond on the room on top. Low floor, small, very cramped room, very dated. Think 1940's art deco. Service terrible from reception, everyone else fairly good. We emailed the manager 3 times when there, twice when we got back a week later and nobody has replied as apparently cancelling rooms is the norm at The New Yorker. It kills the discount you get from using booking agents and without any cash back on top. While spending £2500 just for the room you would expect some sort of service, quality of room and to be made to feel welcome. None were received here, they just don't care. And this is not Vegas so why are you charging a resort fee. Most other hotels don't. It's like they want every last dollar from you for doing nothing for it. Next time we will certainly book elsewhere. …