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Room & Suite (776)
Dining (92)
What is Travellers’ Choice?
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About
#121 of 519 hotels in New York City
Location
Cleanliness
Service
Value
Travellers' Choice
The Lotte New York Palace is the first five-star hotel in NYC's history offering ultra-luxurious amenities, distinctive events spaces, and opulent suites.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Conference facilities
Paid private parking nearby
Paid wifi
Yoga room
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Additional bathroom
Desk
Housekeeping
Room service
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Great View
Languages Spoken
Spanish
Location
100Great for walkers
Grade: 100 out of 100
342Restaurantswithin 0.5 km
129Attractionswithin 0.5 km
Contact
455 Madison Avenue At 50th Street, New York City, NY 10022
Getting there
5th Ave / 53rd StNew York City Subway4 min
51st StNew York City Subway4 min
Rental CarsSee all New York City car hire
6037Reviews142Q+A100Room tips
Reviews
Traveller rating
- 3,959
- 1,242
- 472
- 211
- 154
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Most Recent
After being a regular customer at the magnificent LOTTE New York Palace for over twenty years this was the top experience ever….Not only does The Palace provide every single need or want in a hotel, the experience is nothing short of perfect 👍. Yes I have been a guest for over twenty years and always treated with the utmost professionalism and class.. this time was different. My daughter always wanted to get married at The beautiful St. Patrick’s Cathedral…located directly beside the hotel.. she wanted to have her wedding in New York and to get ready in the gorgeous rooms they provide……… The New York Palace and their ENTIRE staff made the wedding experience the best anyone could wish for.. a very unexpected suite upgrade was made without us knowing. This was the best suite with a view of entire Manhattan.. her wedding party was able to get ready , enjoy wonderful meals in this paradise room. Thanking the master front desk Jimm…. who personally saw to making this entire event a dream by upgrading her room…. and Myles for this surprise to make a wedding day Perfect. I have personally worked with Jimm ….the most efficient, and professional staff member for over twenty years…. Being from out of town all guests were booked in the main hotel as well as the stately TOWERS. Seventy five guests had a perfect stay. What also made this trip seamless was the information and guidance from the best Concierge staff in the city… Isabella, Ani, Rene, Kal and Diego are just some of the superb concierge staff. We are daily greeted with warmth and welcoming from the entire doormen staff… George, Ray, Gary, Louis, Fran , and Eddie. They all have become like family to all of us. Thank you will never ever explain our heartfelt appreciation for making our daughter’s wedding a fairytale come true with everything that was done for us in this most perfect, wonderful, and professional hotel in the heart of Manhattan THE LOTTE NEW YORK PALACE. 👏👏👏👏👏👏…
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Date of stay: July 2022
Rooms
Location
Service
Room Tip: St Patrick’s Cathedral view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Becky Hubbard, General Manager at Lotte New York Palace
Responded today
Dear Ambercity, Thank you so much for taking the time to share your experience with us here at Lotte New York Palace. I am pleased to read that you enjoyed your stay and that our staff was able to enhance your overall experience.Congratulations to your daughter and her partner and we are very thankful for the opportunity we had to make such a memorable experience on such a special occassion. Thank you for sharing with us your feedback. We very much look forward to the opportunity of hosting you again soon. Warm Regards, Becky Hubbard
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
While I made my own reservation for Lotte New York Palace online, Marie of the Reservations Department had emailed me a few days prior to my arrival to learn more about my brief trip with my daughter to see some Broadway show in NYC. (I thought it was a nice touch to greet us even before we boarded the plane.) Marie acted like a goodwill ambassador on behalf of the hotel and wished us a great stay in advance of our arrival. On arrival day, Nana helped us with our luggage as we exited the taxi, but since my daughter and I only had one carry-on each, we needed no further assistance and thanked him for his time. As we entered the hotel through the revolving door, Captain, Mike Murray welcomed us back, remembering we had just been at the property 5 months prior. Mike commented on how nice my daughter’s luggage looked. (She was using luggage that was colorfully decorated in the “Yellow Submarine” characters made famous by the Beatles movie of the same name.) Mike briefly chatted with my daughter about the Beatles and Paul McCartney, which instantly put a smile on my daughter’s face. Anne-Marie, at the Front Desk welcomed us back and checked us into our room—a beautiful corner suite in the Towers. My daughter and I ordered In-Room Dining several times and were greeted on the phone by Leslie, who was very polite and courteous while answering my questions. Denzel and Maxine delivered our food and asked how our stay was going as they moved the food from the cart to the living room table, per my requests. (The food was as it’s always been—fantastic. Their chocolate crème brûlée is my personal favorite.) On our last day, Lincy check-out the room for us and thanked us for staying at the property. The Doorman, George, noticed my daughter’s luggage and struck up a conversation with her about musical groups, concerts and his favorite performers, all while hailing a cab for us. He was very energetic, very entertaining and very enthusiastic about his job—again, leaving a smile on my daughter’s face. It was only a two-day trip, but the elegant hotel, it’s perfect location (across the street from St. Patrick’s Cathedral and walking distance to many NYC sights) along with world-class service of the hotel employees, made it a trip I will always remember……
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Date of stay: July 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Becky Hubbard, General Manager at Lotte New York Palace
Responded Sep. 8, 2022
Dear E1042JGif, Thank you for your stay at The Lotte New York Palace! I am thrilled to hear that you and your family had an overall great experience and that our amazing staff members, like Lincy, George, Anne-Marie, Murray, and Nana were able to enhanced your stay! We hope to host you again in the near future! Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicest staff I have ever met! Everyday they would welcome us back and help us with everything we needed. We had an amazing view of New York and St. Patrick’s cathedral. A great location centered in the middle of everywhere
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Becky Hubbard, General Manager at Lotte New York Palace
Responded today
Dear 570marissav, Thank you so much for taking the time to share your experience with us here at Lotte New York Palace. I am pleased to read that you enjoyed your stay and that our staff was able to enhance your overall experience. We very much look forward to the opportunity of hosting you again soon. Warm Regards, Becky Hubbard
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed at the Lotte Palace NYC for our anniversary and it was wonderful. Diego, our stellar concierge, found us a beautiful dinner location overlooking Central Park which made it extra special. He also recommended the Magic Show, in the hotel for two nights only, and it was superb. We had a wonderful weekend and the Lotte staff was a huge part of it. Thanks!
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip: We walked mostly, however we compared cabs and Uber and they were about the same so use either.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Becky Hubbard, General Manager at Lotte New York Palace
Responded today
Dear James J, Thank you so much for taking the time to share your experience with us here at Lotte New York Palace. I am pleased to read that you enjoyed your stay and that our staff was able to enhance your overall experience. We very much look forward to the opportunity of hosting you again soon. Warm Regards, Becky Hubbard
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
If there is one word to describe my experience with lotte it would be opulence. It was my wedding weekend and for many, it's one of the most important times in their life. As a native New Yorker, the Lotte screams NYC classy hotel. Truth be told my stay would not be what it was without Mrs. Tracy-Ann Hamilton. Anything I needed Tracy was ensuring my stay was nothing short of magical. With the intensity of the hospitality business, Tracy exudes a sense of professionalism, compassion, and a calm demeanor that is exactly what Lotte New York Palace brings other guests. She was able to coordinate the multiple rooms we had with the front desk and was simply nothing short of amazing. The Lotte is very lucky to have such an amazing employee. While there may be all the craziness in NYC, when you walk into Lotte you are treated like family. Every staff member was professional and tried the best they can to make my family happy. Reuben with room service brought me an amazing breakfast and his staff was able to accommodate my dietary restriction. Despite living 30 minutes from Lotte, if I could pick a hotel to stay in again I would choose Lotte in a heartbeat.…
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Don’t get a car
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Becky Hubbard, General Manager at Lotte New York Palace
Responded today
Dear pookietushka, Thank you so much for taking the time to share your experience with us here at Lotte New York Palace. I am pleased to read that you enjoyed your stay and that our staff was able to enhance your overall experience. I am so glad to read that Tracy-Ann was able to assist with all of your needs during your special weekend and that your stay was special. We very much look forward to the opportunity of hosting you again soon. Congratulations! Warm Regards, Becky Hubbard
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
New York can be overwhelming for a visitor. Staying in Lotte NYC palace was like having a home to come back to after a long day sightseeing. The rooms are spacious for NYC and the beds are dreamy. The doormen are the stars of the show, so welcoming, fun and always engaging the kids making them feel like the most important guests in the hotel. We went to the Golden Room one night, which was incredibly busy. We were grateful that the team welcomed a group of adults and two kids under these circumstances. Yes, the golden room had some service hiccups but I believe this must be down to post COVID staffing issues in the industry. I can certainly see myself staying here again on my next visit and recommend it to others. Thank you guys for a great stay.
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Becky Hubbard, General Manager at Lotte New York Palace
Responded today
Dear Broderl, Thank you so much for taking the time to share your experience with us here at Lotte New York Palace. I am pleased to read that you enjoyed your stay and that our staff was able to enhance your overall experience. I am also pleased to read that you were able to take advantage of the several amenties that we have to offer within the hotel, with likes of the Goldroom. We very much look forward to the opportunity of hosting you again soon. Warm Regards, Becky Hubbard
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael R wrote a review Feb. 3
Very disappointed in our visit to the Gold Room (bar). All I can say is check your bill - lots of hidden charges that no one can explain. Our waiter literally said “the computer did it!!” When I asked the manager about it I got a blank stare since he didn’t have a clue. Go get your over priced drinks elsewhere.
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Becky Hubbard, General Manager at Lotte New York Palace
Responded today
Dear michaelrW5786ZS, I have tried to reach you indiviudally in regard to your recent experience at the Gold Room. I look forward to connecting with you soon. Warm Regards, Becky Hubbard
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently was planning a weekend at Lotte New York Palace. Before my my arrival I was in contact with their concierge member DIego. I cannot even begin to tell you the Exceptional Service I received from Diego . Professional helpful pleasant to work !! Diego gets 5 stars as well as the rest of the staff Many many thanks for making my weekend one to remember Mary P Boston, Ma
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Becky Hubbard, General Manager at Lotte New York Palace
Responded today
Dear mpepicelli2019, Thank you so much for taking the time to share your experience with us here at Lotte New York Palace. I am pleased to read that you enjoyed your stay and that our staff was able to enhance your overall experience. We very much look forward to the opportunity of hosting you again soon. Warm Regards, Becky Hubbard
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stay at hello today powers exceeded my expectations. The staff was friendly and courteous, and the room was immaculate with an incredible view. The on-site spa was luxurious and relaxing. 10/10 would recommend!
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Becky Hubbard, General Manager at Lotte New York Palace
Responded today
Dear gscragun, Thank you so much for taking the time to share your experience with us here at Lotte New York Palace. I am pleased to read that you enjoyed your stay and that our staff was able to enhance your overall experience. I am also very glad to read that you were able to take advantage of our fantastic spa during your stay. We very much look forward to the opportunity of hosting you again soon. Warm Regards, Becky Hubbard
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lotte New York Palace is the best hotel in the city- amazing location, friendly staff and comfortable rooms. Dan Nelson & Lily Cohen in sales were super helpful with making my reservation and taking care of ours needs ahead of time. We had drinks in Gold Room and it was a fabulous way to cap off our weekend. Will stay here again!
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Date of stay: January 2023
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Becky Hubbard, General Manager at Lotte New York Palace
Responded today
Dear NYCGal6591, Thank you so much for taking the time to share your experience with us here at Lotte New York Palace. I am pleased to read that you enjoyed your stay and that our staff was able to enhance your overall experience. We very much look forward to the opportunity of hosting you again soon. Warm Regards, Becky Hubbard
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$404 - US$663 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new york palace hotel, new york city palace hotel, palace hotel new york, palace hotel nyc
FORMERLY KNOWN AS
The New York Palace Hotel
LOCATION
United StatesNew YorkNew York CityMidtown
NUMBER OF ROOMS
909
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Claim Your ListingLotte New York Palace - UPDATED 2023 Prices, Reviews & Photos (New York City) - Hotel - Tripadvisor
Frequently Asked Questions about Lotte New York Palace
Which popular attractions are close to Lotte New York Palace?
Nearby attractions include St. Patrick's Cathedral (0.2 km), Top of the Rock (0.4 km), and Rockefeller Center (0.3 km).
What are some of the property amenities at Lotte New York Palace?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Lotte New York Palace?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Lotte New York Palace?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Lotte New York Palace?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Lotte New York Palace?
Conveniently located restaurants include Spice Symphony, Bill's Bar & Burger, and The Modern.
Are there opportunities to exercise at Lotte New York Palace?
Yes, guests have access to a fitness centre, locker rooms available in the fitness centre, and a yoga room during their stay.
Does Lotte New York Palace have airport transportation?
Yes, Lotte New York Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lotte New York Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Lotte New York Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Lotte New York Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.