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Lotte New York Palace

CancelonUS$266*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$349*
US$266*
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US$349*
US$349*
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3,181 Reviews from our TripAdvisor Community

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Showing 2,711: English reviews
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Reviewed 2 days ago NEW

Everything was lovely. Exceeded expectations. Staff was friendly, amenities were top notch and the location is amazing. We even had a room with a spectacular view. The Lotte is my new go-to for NYC visits!

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Helpful?
Thank Ellie L
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Ellie L, Thank you for taking the time to share your review. I am so happy to hear about your lovely experience with us! We strive to not only meet but exceed our guest expectations and I am delighted that we were able to achieve this during your stay with us. It is truly an honor to hear that...

Galveston, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 30 March 2017

Location and luxury! Our room was beautiful, clean and the service was off the hook. From the doormen to the front desk to the bartenders... we felt like we had been living there and everyone knew us. We paid a little more for the better view and it was worth it every time we looked out the window in the...

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Helpful?
3Thank Stephanie V
About Hotel's Favourite Review
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Stephanie V, Thank you for sharing your review of your stay. I’m incredibly delighted to hear about your great stay, from the personalized service you experienced from our staff to the close proximity of our location to major attractions. The Lotte New York Palace is such a fun place to visit, especially for special occasions. I would love to...

London, United Kingdom
Reviewed 3 days ago NEW

The Lotte New York hotel is a classic beauty of a hotel. The rooms are impressive and the 'gold bar' is magnificent even though the drinks are quite pricey! The staff were attentive and always tried to be helpful. The hotel is central to some key places to see such as Times Square, Central Park and Empire State Building and...

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Helpful?
Thank Michelle M
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Michelle M, Thank you for taking the time to share your review of your stay. I am so happy to hear about your great stay with us, from the attentive and helpful staff to the central location of the hotel. We are situated in a prime location in Midtown making it very convenient for our guests to explore the...

Montreal Canada
Reviewed 3 days ago NEWvia mobile

Love the hotel but the fitness room is 1 star. Hasn't been touched in 15 years. Ripped carpet. Staff there great but fitness facility disaster. Great location. Rooms large. Price fair. Michael at reception great.

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Helpful?
Thank Canadian-hotel-guru
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Canadian-hotel-guru, Thank you for taking the time to share your feedback with us. I am glad to hear you loved your experience at the hotel and the service you received from Michael and our staff. We are currently planning to undergo renovation for our fitness center which we are very excited for. I would love to welcome you back...

New York City, New York
Reviewed 3 days ago NEW

During my Check in with Paul at the registration desk , I received nothing but extraordinary service and he was able to answer everyone of my questions. This was the start of a great stay at the Palace. I wish everyone greeted customers like the way Paul greeted me after a long day traveling .

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Helpful?
Thank richardgdavis
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear richardgdavis, Thank you for taking the time to share your review with us. I am so incredibly delighted to hear about your great experience during your stay and the extraordinary service you received from Paul. I am highly anticipating your next visit and I look forward to welcoming you back soon. Warmest Regards, Becky Hubbard

Cairo, Egypt
Reviewed 4 days ago NEWvia mobile

Always a pleasure staying at this hotel. The amazing concierge team led by Kal especially continues to help us enjoy our stay even more. Kal is so knowledgeable and is always there to make sure we find what we are looking for.

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Helpful?
Thank Karim S
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Karim S, Thank you for sharing your review of your stay. I am so happy to hear about your pleasant and enjoyable stay with us. Our concierge team, including Kal, is so knowledgeable of the best activities and places to visit in New York City. They are a great asset to our team and I’ll be sure to share...

Chicago, Illinois
Reviewed 5 days ago NEW

This is a wonderful hotel directly across from St. Patrick's. It is close to the theaters but it seems far from the madness around Times Square. The concierge, Noureddine, was extremely helpful - finding us a table at the Boathouse in Central Park (great restaurant ) on Mother's Day. There is a coffee shop downstairs for convenience. The breakfast at...

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Helpful?
Thank Kay C
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Kay C, Thank you for taking the time to share your review. I am so happy to hear about your great stay with us, from helpful service you received from our concierge staff and Noureddine to the delicious dining experience at our restaurant, The Villard. I would love to welcome you back to stay with us again at the...

Reviewed 5 days ago NEW

Booked 2 rooms at Lotte NY Palace last weekend when my family and I attended my niece's graduation. It was a seamless experience from the moment I checked in till the day of checkout. It's a beautiful property that boasts great design, comfort, amenities and mostly - service! I was given rooms on the 36th Floor with a perfect view...

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Helpful?
Thank liv l
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear liv l, Thank you for sharing your amazing review! It brings me great joy to hear about the attentive and personalized service you received from our staff, especially Noureddine. Our team is always going the extra mile and above and beyond for our guests to ensure that they are comfortable and feel right at home - Noureddine is a...

Mumbai (Bombay), India
Reviewed 5 days ago NEWvia mobile

New York palace is centrally located and is 5-10 minutes walk from Times Square and Central Park. I liked the spacious rooms, which in not common in NY. The Gym is well equipped. They charge separately for wifi. For vegetarians there was hardly any choice for breakfast, but there are enough good coffee shops around.

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Helpful?
Thank Sandeepb2011
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Sandeepb2011, Thank you for sharing your review with us. I am glad to hear that you enjoyed your stay with us, from your spacious room to our central location to several major attractions. Our In-Room Dining service has several dining options that can accommodate to all types of dietary restrictions, including vegetarian selections as well. We are also happy...

oregon
Reviewed 6 days ago NEW

We checked in for a 5 night stay and when we got to our room it looked out on to two large steaming ventilation fans. One quick call to the desk and we were moved to room 2315 which looked down on to St, Patricks Cathedral and an unobstructed view west. It made our whole stay special. The room was...

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Helpful?
Thank skidog
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear skidog, Thank you for sharing your review! I am so delighted to hear about your great stay with us. The view from our guest rooms are an incredible sight and make the experience at the Lotte New York Palace and unique and memorable one. I am highly anticipating your next visit to New York City and I hope to...

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04/06/2017 05/06/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $389 - $1,003 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#16 Spa Hotel in New York City
#54 Family Hotel in New York City
#61 Luxury Hotel in New York City
#71 Business Hotel in New York City
#84 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Lotte New York Palace staff and other travellers.
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Questions? Get answers from Lotte New York Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“keep an eye on their website as I was able to get a more luxurious room which was not as expensive as the original cost.”
497MichelleM, 23 May 2017 | Read review
“all rooms are very quite and extremely sunny”
richardgdavis, 23 May 2017 | Read review
“great view, comfortable beds, great facilities, techy in-room controls, spacious”
  • When you're higher and have the perfect view of the Cathedral from the 36th Floor (Rm3620)
267livl, 21 May 2017 | Read review
“Choose rooms facing Madison Ave.”
  • View from room 2315 facing Madisoin Ave.
skidog, 20 May 2017 | Read review
“all rooms have view of the city in every direction.”
BAB621, 17 May 2017 | Read review
5 of 5
Cancelon
US$266* /night
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Prices are for 1 room, 2 adults
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