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Lotte New York Palace

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2,922 Reviews from our TripAdvisor Community

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Showing 2,483: English reviews
Plymouth, United Kingdom
Reviewed yesterday NEWvia mobile

An amazing hotel in such a good position within walking distance of Central Park, Radio City, Grand Central Station & 5th Ave. I would highly recommended staying here. Great atmosphere and very helpful staff. Close to great restaurants & coffee shop. Well worth a visit xx

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1Thank allyb12015
Dublin, Ireland
Reviewed yesterday NEWvia mobile

Lotte palace hotel is situated in a great location beside St Patrick's cathedral . We had a corner room with a great view . The staff were very friendly and helpful . The hotel itself is very elegant and has real charm . Its a really nice place to unwind after a busy day in Manhattan .

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Thank Mir24
Dallas, Texas
Reviewed yesterday NEW

This is a very good 4 star property, clean and well located. Good service generally. Excellent service in breakfast venue. No Restaurant for dinner service which means leaving the hotel but there are easy options in very close proximity.

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Helpful?
Thank seanmage
Mexico City, Mexico
Reviewed 3 days ago NEW

We love this place. The people are perfectly trained to help without even asking. The food at the restaurant and room service was fantastic. The services special the Concierge and the waiters and in room dinning. All of them and a tall fellow by the name of Kal was pretty good helper too. Thank you for making our anniversary an...

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Helpful?
1Thank Javier A
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Javier A, Thank you so much for sharing your review. I'm so happy to hear about your great stay, from the fantastic food in The Villard and in-room dining to the special service you experienced from our Concierge and In-Room Dining team. Our team is extremely dedicated in providing our guests with a luxurious and memorable experience, especially Kal....

New York City, New York
Reviewed 3 days ago NEW

Our 4th stay at the Palace. Everything was as usual-exceptional! In particular our old friend Paul checked us in and provided his first class service. It is always great to find familiar faces at the hotel of your choice. Paul goes out of his way to insure that our stay is always terrific.

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Helpful?
1Thank Michael S
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Michael S, Thank you for sharing your review with us! I'm ecstatic that your stay with us was exceptional, especially the first-class service you experienced with our staff and Paul. Paul is always going the extra mile and making our guests feel welcomed. I'll be sure to share your kind sentiments with our staff. I am highly looking forward...

California
Reviewed 4 days ago NEW

The Lotte NY Palace is the best hotel we have ever stayed in -- and we do travel quite a lot and have 5 star hotels nearby in our hometown. We loved our stay following the New Year so much that we have already have re-booked to return for the 4th of July! Carolyn Innocenzi, the hotel's Chef Concierge, has...

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Helpful?
1Thank KelleighRN
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear KelleighRN, Thank you so much for sharing your review with us! I'm so happy to that you had such an enjoyable and lovely stay with us during the New Year. Carolyn and the Concierge team is so exceptionally knowledgeable about the best spots in NYC. They never fail to deliver! Celine is so passionate about service and is always...

Reviewed 4 days ago NEWvia mobile

New York's best hotel!! The attention from staff is flawless. Edita Jakubik in particular and the rest of the staff make you feel as if you are their most important guest! Look forward to going back soon!!

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Thank DM2C70
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear DM2C70, Thank you for sharing your review. I'm so excited to hear about your great stay with us. We strive to make our guests feel right at home and I'm so happy to hear that the attention you received from our staff was on-point. Edyta is always taking the initiative to assist our guests in whatever they may need...

Raleigh, North Carolina
Reviewed 4 days ago NEWvia mobile

Wonderful room overlooking St Patrick's. Large and in charge. Exceptional lobby with swanky, cool bars. Kind and courteous staff greets you with warmth and care! Perfect location close to everything but isolated from crazy.

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Helpful?
Thank Andrew B
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Andrew B, Thank you so much for your wonderful review! I'm so glad to hear about your great stay, from the kind and courteous staff to our central location in midtown Manhattan. I can't wait to welcome you back on your next stay. We hope to see you soon! Warmest Regards, Jessica Chan

Fort Myers, Florida
Reviewed 6 days ago NEWvia mobile

This was our first trip to New York. We couldn't ask for more, As a family we had a wonderful experience! location was a few blocks from Times Square and Rockefeller Center. Wi-Fi it's not free there's a fee.

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Thank Ginaisthebest
New Orleans, Louisiana
Reviewed 1 week ago

Four of us came to NYC for a 3 night stay to celebrate my daughter's 21st birthday. I booked two rooms with double beds with the Cathedral view via AMEX travel website. The rooms are quite large by NYC standards, as are the bathrooms. The bathrooms (with a bathtub!) are large and the bath and room was extremely clean and...

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Helpful?
Thank Lesley P

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $383 - $854 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#17 Spa Hotel in New York City
#55 Family Hotel in New York City
#62 Luxury Hotel in New York City
#71 Business Hotel in New York City
#85 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Lotte New York Palace staff and other travellers.
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Questions? Get answers from Lotte New York Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Safe for the trip is worthy”
 of 5 bubbles javieraR6522WI, 15 Jan 2017 | Read review
“Generally we prefer the Madison Ave. side for a good view of St. Pats.”
 of 5 bubbles J5304MWmichaels, 15 Jan 2017 | Read review
“Rooms facing West toward St. Patrick's Cathedral are very much worth the extra upgrade fee.”
 of 5 bubbles KelleighRN, 14 Jan 2017 | Read review
“High floor in a corner”
 of 5 bubbles 206aidar, 10 Jan 2017 | Read review
“I would definitely go with a room on a higher floor than the 9th.”
 of 5 bubbles Tshevy, 9 Jan 2017 | Read review
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