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Lotte New York Palace

TripAdvisorUS$269*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$369*
US$269*
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US$369*
US$369*
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Lotte New York Palace
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3,107 Reviews from our TripAdvisor Community

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There are newer reviews for Lotte New York Palace
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Acworth, Georgia
Reviewed 1 week ago

Overall it was a wonderful stay. This was my sons 1st visit to NYC (Spring Break) and both him and I loved it. The hotel was 5 stars all the way. It was very well appointed and luxurious. I would say the majority of the reviews are spot on. The staff was really amazing. Denise at the Front Desk was...

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Helpful?
1Thank john d
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear john d, Thank you for sharing your review! I’m so glad to hear about your great stay with us, from the amazing service you experienced from our staff to the immaculate housekeeping service you received. Your comfort is our top priority and we are certainly able to make minor adjustments on the temperature of our rooms to best accommodate...

Farnborough, United Kingdom
Reviewed 1 week ago via mobile

The old part of the hotel forming the entrance is very grand and the room we had very large. Arriving tired we opted for room service : two soups and one child's portions of spaghetti bolognese All were very good but why do some US hotels and others then add all these different charges on top so it came to...

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Thank farnboroughcouple
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear farnboroughcouple, Thank you for taking the time to share your review with us. I would like to have the opportunity to speak with you regarding your overall experience with us. I will be contacting you directly to discuss this further with you. I look forward to speaking with you soon. Warmest Regards, Becky Hubbard

Reviewed 1 week ago via mobile
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Helpful?
Thank Elvira G
Chicago, Illinois
Reviewed 1 week ago

Brought my family to The Palace this time and the hotel is just as exceptional as it has been for over 20 years since I first stayed here. Paul at the reception was brilliant in getting us rooms together knowing the hotel was fully booked. Spring flowers are in bloom all around the hotel. Make sure you get the St...

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Thank rbg051067
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear rbg051067, Thank you for sharing your review of your stay. I’m so delighted to hear about your exceptional family trip during your stay with us! We have some of the best sights of New York City in our guest rooms and I’m glad that you were able to enjoy the views. The pancakes at The Villard are certainly a...

Seneca Falls, New York
Reviewed 1 week ago

My wife and I spent three days at the Lotte Palace on the Easter weekend. We stayed in a very luxurious and well appointed junior suite in the Towers overlooking St. Patrick's cathedral. The entire staff was very professional, friendly, and helpful. Starting with a warm greeting and assistance by Clara at the entrance to the Towers, the front desk...

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Helpful?
1Thank Frank L
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Frank L, Thank you for taking the time to share your review! I am so pleased to hear about your great stay with us over Easter weekend, from the professional, friendly and helpful staff you encountered to the delicious coffee and pastries from our French café, Pomme Palais. I would love to welcome you back to stay with us...

Mickleton, New Jersey
Reviewed 1 week ago

This was our second stay at the "Lotte New York Palace" and again I only have wonderful things to say about this hotel. Not only is the atmosphere beautiful but the rooms are so comfortable and the view outstanding!! I cannot say enough about the staff. If you have any special request they go out of their way to accommodate...

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Helpful?
Thank Charlene M
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Charlene M, Thank you for sharing your review with us! I am so thrilled to hear about your wonderful stay and the amazing service you experienced from our staff. Our team is committed in delivering personalized service to our guests and making them feel right at home when staying with us. We are so excited for your next visit...

A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

We have been staying at the Lotte Palace for 30 years! Right across from St Patrick's Cathedral .... and a block away from Saks 5th Ave. I highly recommend this hotel. The staff is very friendly... the entire hotel is spotless. The rooms are spacious and up to date. We booked through their website and got a reasonable rate (...

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Thank A TripAdvisor Member
Greater London, United Kingdom
Reviewed 1 week ago

Stayed 4 nights with the family in two adjoining rooms and had a great stay. Large, clean rooms in a great location and most importantly for teenage kids, free wifi! Didn't spend much time in the Hotel, but it was a great base and provided us with everything we needed. Staff were very helpful.

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Thank nickmorgan2017
South Boston, Virginia
Reviewed 1 week ago via mobile

Kal Niam, concierge, made our stay special. He provided maps, water, & day trip suggestions. He found us awesome, last minute, seats at a theater show of our choice! Staff went the extra mile for all requests from large to small (late-night room service to band-aids). Cathedral-view rooms are highly recommended. Great second stay at the Lotte! You can't beat...

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Thank lysaundracamille
Reviewed 1 week ago

The Lott palace was an absolute pleasure and ideal location. An absolute 5 star hotel in every category. The service was excellent with an absolute hats off to Cal the concierge who did everything for us including getting us a table at the elegant breakfast on Easter Sunday at the last minute. Excellent stay.

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1Thank jay g

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07/05/2017 08/05/2017
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Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $407 - $1,027 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#18 Spa Hotel in New York City
#54 Family Hotel in New York City
#63 Luxury Hotel in New York City
#71 Business Hotel in New York City
#84 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Lotte New York Palace staff and other travellers.
53 questions
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Australia
Hosung J Reviewed this property
Helpful answer
1
Vote
Not as helpful

I stayed at Lotte and asked about a view when I checked in. We were told a room with a view comes with extra $35 per night by a female receptionist in a cold manner. I believe it depends who you get to speak to when you check in. Unfortunately our experience wasn't very good overall so we would try a diff hotel next time.

18 days ago
Brasil
WillyBou Reviewed this property
Helpful answer
2
Votes
Not as helpful

Karen, não me arriscaria se fosse você! Não é que a cama King seja pequena nesse hotel (apesar de já ter visto um pouco maiores), mas para 4 pessoas sendo que as crianças são grandes, o ideal é no mínimo 2 camas Queen! Se você não achar essa opção, não vá! Abs,

5 months ago Google Translation
Sydney, New South Wales, Australia
Twobucks Naples, Florida Reviewed this property
Helpful answer
1
Vote
Not as helpful

The hotel does have an evening restaurant but I've not dined there myself. Also there are lots of places around to dine and the hotel staff I'm sure will be only too pleased to assist here. Good luck and enjoy the visit this is a great hotel.

1 month ago
Montreal, Canada
TGrazi6236 Clifton, NJ Reviewed this property
Helpful answer
2
Votes
Not as helpful

Heating noise or issues shouldn't be a problem at this hotel. Stayed there at least 4 times in the winter with no issues concerning the heating system.

over a year ago
Macomb, Michigan
galeon62 Reviewed this property
Helpful answer
1
Vote
Not as helpful

I have never stayed at the Towers and the rooms at the Lotte were just fine.

Have a great trip.

over a year ago

See all questions (53)

Questions? Get answers from Lotte New York Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room on the 38th floor had a great view”
Cristie03, 25 Apr 2017 | Read review
“Go with the Towers rooms, you won't regret the expense.”
SteelCityLawyer, 25 Apr 2017 | Read review
“Some rooms have an amazing views of St Patrick's”
NataliekCyp, 24 Apr 2017 | Read review
“the hotel was quiet even with a conference going on and views of the cathedral are wonderful.”
cmh01, 24 Apr 2017 | Read review
“Ask if they have a room with a view of St. Patrick's.”
Marg300, 23 Apr 2017 | Read review
5 of 5
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US$269* /night
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Prices are for 1 room, 2 adults
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