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Lotte New York Palace

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2,816 Reviews from our TripAdvisor Community

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Showing 2,395: English reviews
Cambridge, Massachusetts
Reviewed 29 September 2013

Great room. Very larger and incredible view from higher floors. Great open courtyard as well and great location. Lobby is a bit cramped and small reception area. First impression is decent but not spectacular. But the rooms are just brilliant.

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Helpful?
Thank Stefan A
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Stefan A, Thank you very much for sharing your review. I am happy to hear that you enjoyed our spacious rooms and beautiful views. Since your stay in January, we have renovated our guestrooms and public areas. We hope to welcome you back soon so that you may experience our new facilities firsthand. All the best, David Chase General...

New York
Reviewed 28 September 2013

I stayed at the New York Palace 5 nights 9/20 - 9/25 - both booked through a third party (Hotels Tonight and then Priceline). Given that the entire U.N. was in NYC and easily hotels were priced north of $350 per night, I got great deals on these bookings. Anyway, I travel a lot, and I've stayed at much nicer...

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Thank mg042190
Reviewed 28 September 2013

stayed here in early Sept for my honeymoon, we arrived extremely late due to a change of flight, ordered room service and nearly fainted at the hidden prices!!!! $ 120 FOR BURGER AND CHIPS,SANDWICH,TEA AND COKE!!! room change 24 hrs later due to upgrade, which was ok. hotel location is excellent, so central. door staff were very helpful and witty,...

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3Thank Robert b
Tokyo, Japan
Reviewed 26 September 2013

I stayed at the New York Palace for one night. The Palace is currently undergoing some major refurbishment, and I had been assigned a brand new room on the 38th floor out of 39. I really enjoyed the view from my window and found the room very comfortable and spacious. The staff at the check in desk are very friendly....

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Helpful?
Thank majicka
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear majicka, Thank you for taking time out to share your experience. I am thrilled to hear that you enjoyed our newly renovated rooms and beautiful city views. I will be sure to share your compliments with the team, particularly the front desk. Our renovation is now complete! We look forward to welcoming you back to enjoy all of our...

Dubai, United Arab Emirates
Reviewed 26 September 2013

Really nice hotel, Great decor and grounds. The hotel was how you would imagine a NYC hotel to look like at Christmas. The hotel is extremely busy but that is to be expected at the busiest time of year. The concerige/door staff I would give a particular thank you to! If you have a question ask away there is'nt a...

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1Thank Emad M
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Emad M, Thank you very much for sharing your experience. I am happy to hear that you enjoyed your holiday with us. We look forward to welcoming you back again this year. All the best, David Chase General Manager

New York City, New York
Reviewed 25 September 2013

Working, living and growing up in the New York area it is hard to find not just the time, but the elegance and charm of getting away for a night as if we were here as guests of the city. The New York Palace exemplified exactly what I was looking for in that experience. We had to attend a day/evening...

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2Thank Alex I
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Alex I, Thank you very much for sharing your wonderful review. I am happy to hear that you enjoyed our newly renovated rooms and old history. I'll be sure to share your compliments with the team as I know they will be greatly appreciated. We look forward to welcoming you back the next time you need a little getaway....

QUITO
Reviewed 25 September 2013

Its crazy that you book a 4 1/2 star hotel and the service corresponds to a 2 star. Because in NYC the time spent at the hotel is little, I did not give much weight to it. I guess that the service standard is lower in NY than elsewhere in the states... The rooms are very nice in every way,...

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4Thank CAPEQUITO
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear CAPEQUITO, Thank you for taking the time to share your valuable feedback. Any lapse in service you experienced is certainly not acceptable by the standards we strive to maintain and that you are entitled to expect. We would be appreciate the opportunity to speak with you directly and discuss the details of your stay further. I hope to have...

Reviewed 24 September 2013 via mobile

We are on our honeymoon and started off the trip in New York. While checking in there was a fight in the lobby and I got glass thrown at my foot and bled quite a bit - the staff acted like this was normal and took them half an hour to bring me a bandage. The room service staff were...

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6Thank Shyamolae
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Lululemon999, I am extremely disturbed to learn of your encounter in our hotel and it is certainly not reflective of the kind experiences we wish to create for our guests. The incident which occurred in our lobby was atypical of anything that has ever occurred here and I sincerely regret that it happened. Our staff worked quickly to bring...

Montreal, Quebec
Reviewed 23 September 2013

Went to the Big Apple to attend a wedding and choose to stay at the Palace. Loved everything about it; centrally located, super clean room, very attentive staff. Was a bit turned off by the $60 rate to park the car overnight, but I guess that is the going rate in the city. No hesitation to recommend.

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2Thank Marc-Thibodeau
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Marc-Thibodeau, Thank you very much for taking time out to share your experience. I am delighted to hear that you enjoyed our service, central location and newly renovated rooms. I will be sure to share your thoughtful comments with the team as I know they will be appreciated. We look forward to welcoming you back again very soon. All...

San Jose, CA
Reviewed 23 September 2013

We arrived late, staff was great. Rooms were *very* comfortable and the views were incredible. Really enjoyed my short stay there. The lobby and the bar was great. Location very central and makes it easy to get around.

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Helpful?
1Thank Matt321
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Matt321, Thank you very much for your kind review! I am delighted to hear that you enjoyed our service and newly renovated facilities and rooms. We look forward to welcoming you back again soon so that you may experience more of our services and amenities. All the best, David Chase General Manager

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $304 - $961 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#22 Spa Hotel in New York City
#55 Family Hotel in New York City
#71 Business Hotel in New York City
#74 Luxury Hotel in New York City
#85 Romantic Hotel in New York City
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“West facing rooms on higher floors have great views of St. Patrick's Cathedral.”
 of 5 bubbles davemh333, 8 Dec 2016 | Read review
“Best location!”
 of 5 bubbles livyah, 4 Dec 2016 | Read review
“Ask for a view of St. Patrick's Cathedral”
 of 5 bubbles W979RNleoc, 2 Dec 2016 | Read review
“Check out the Towers. Excellent views from all rooms.”
 of 5 bubbles amterra7325, 1 Dec 2016 | Read review
“St. Patrick Cathedral View”
 of 5 bubbles fhalvarez22, 1 Dec 2016 | Read review
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