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Lotte New York Palace

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3,093 Reviews from our TripAdvisor Community

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Showing 2,634: English reviews
Midlothian, Virginia
Reviewed 26 February 2014

Stayed at the Palace in February this year. During the Olympics. Would have been great to relax and watch the evening NBC replay of the day but for the first 2 days of our stay, the tv was not working. No positive response from the palace other than "sorry, we are working on it". Usually very responsive and service oriented,...

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1Thank Connie2410
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Connie2410, Thank you for taking the time to write this review and give us some feedback in regards to your recent stay. I sincerely apologize for the TV issues you experienced due to the snow storm that has affected NYC this February and I am glad that we were able to correct the issue and prevent it from happening...

New York City, New York
Reviewed 25 February 2014

The staff was incredibly responsive and helpful--my boyfriend needed pants pressed for an event the evening after we checked in, and they not only came to the room and picked up the pants but brought them back within 2 hours, well in time for the event. The room was exceptionally clean and well maintained, and when we called to request...

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Thank Mary A
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Mary A, Thank you for your amazing review. I am glad to hear that you had a fantastic stay and enjoyed your room and the panoramic views immensely. I hope to welcome you back for another wonderful stay. All the best, David Chase General Manager

Memphis, TN
Reviewed 24 February 2014

We had a nice stay, overall. However, the room we were in was dated, albeit well maintained. As I understand it, the hotel is in the midst of remodeling at this time. If you're looking for old world service and an excellent locations, The New York Palace is the place to stay.

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Thank JMSinMEM
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear JMSinMEM, Thank you for sharing your experience in regards to your stay back in November. I am happy to report that our renovation is now fully completed and all rooms have been remodeled as well as our public spaces. I hope to have the pleasure of welcoming you back to enjoy everything the newly renovated New York Palace has...

Atlanta, Georgia
Reviewed 24 February 2014

I just wanted to state that The New York Palace is an excellent hotel! Spent 2 nights there, and couldn't have enjoyed it more! My room was wonderful - GREAT view! I must commend "BITAN" at the front desk! He couldn't have been more helpful! Had lunch at the hotel two days - very, very good! Concierge was most helpful,...

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Thank Aiken W
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Miss Aiken Wright, I am extremely glad to hear that you had such a fantastic stay. I will most certainly pass your nice comments on to our staff specially Bitan and the Concierge. We truly hope to welcome you back for another wonderful experience. All the best, David Chase General Manager

London
Reviewed 24 February 2014 via mobile

What a dreadful disappointment. What a great location. What history. What lovely website photos. Having stayed here many times in its heyday, how awful to see such a poor quality refurbishment in the normal and Tower rooms (non-existent refurb in the gym area). Pity. BUT there is NO EXCUSE for rude, unhelpful, indifferent and poor service - in particular in...

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4Thank FrequentlyFussy
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Frequently Fussy, I would love to have the opportunity to speak with personally you in regards to your recent experience. You are absolutely right when you say that there is no excuse for not providing stellar service. Please kindly reach me at executive@nypalace.com so that we can discuss the issues you have encountered during your stay. All the best,...

Greenwich, Connecticut
Reviewed 24 February 2014

In a recent stay at the New York Palace I was pleasantly surprised by the quality of the service, the professionalism of the staff and the excellent condition of the property. The rooms are well done and the views are great. The food is world class, although at typical NYC prices. The location of the hotel is very good which...

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Thank Christopher H
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Christopher H, Thank you for taking the time to share your recent experience at The New York Palace. I am glad to hear that you had a fantastic stay and look very much forward to welcoming back to our hotel. All the best, David Chase General Manager

Boston, Massachusetts
Reviewed 23 February 2014

Been visiting this hotel over the last 15 yrs. it never disappoints. Recent updates are terrific and the staff go above and beyond to make your stay comfortable. Location is absolutely fabulous. This was our first trip with our son 9 yrs and he was thrilled. Great place for families wanting to share a special NYC experience.

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Thank Yasmen G
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Yasmen G. Thank you for taking the time to share your recent experience at the New York Palace. I am thrilled to hear that once again you have enjoyed your stay immensely and that your son was also very happy to be staying here with us. I am looking forward to your next visit. All the best, David Chase...

Atlanta, Georgia
Reviewed 20 February 2014

Not only is the hotel beautifully redone, the service was amazing. Of course the location in the heart of Manhattan, makes a great choice. I used the work out area and found it just what I wanted. I would recommend it highly.

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Thank Taft2
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear Taft2, Thank you for taking the time to write this review and also recommend our hotel to our future guests. I am glad that you had a wonderful stay and hope to welcome you and your family back to the New York Palace. All the Best, David Chase General Manager

New York City, New York
Reviewed 20 February 2014

My family and I recently spent two nights in the Palace Hotel and were floored by the level of service offered by the hotel. We had some very specific needs and the hotel staff was unbelievably accommodating to our requests and were always checking in on us to make sure we had everything we needed. The most impressive part of...

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Thank hilshh7
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear hilshh7, Thank you for taking the time to write this detailed review about your recent experience at the New York Palace. I am incredibly happy to hear that your stay was wonderful and that you had an amazing experience. I truly hope to welcome you and your family back for another fantastic experience in NYC. All the best, David...

Fairfield, Connecticut
Reviewed 18 February 2014

My wife and I stayed overnight, arriving at about 2:30 P.M on a Saturday. My wife went to use the spa, which was small but had an excellent masseuse which made the experience quite good. I was left to check in. When I gave my name and my identification there was a problem. The reception clerk seemed not to have...

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1Thank RcikS
nypalace, General Manager at Lotte New York Palace, responded to this review

Dear RcikS, Thank you very much for taking the time to speak with me directly regarding your experience. Your feedback was addressed with the team so that this error does not occur in the future. We look forward to welcoming you back again for a truly enjoyable stay. All the best, David Chase General Manager

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $413 - $1,038 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#17 Spa Hotel in New York City
#54 Family Hotel in New York City
#62 Luxury Hotel in New York City
#71 Business Hotel in New York City
#84 Romantic Hotel in New York City
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We love the view of Saint Pat's Cathedral”
BonnieKenney, 19 Apr 2017 | Read review
“we chose the St. Pat's Cathedral view rooms and it was worth it!”
waoec2002, 19 Apr 2017 | Read review
“Higher floor. In the Towers.”
  • Facing East
  • Facing East (night)
johndY9240SN, 19 Apr 2017 | Read review
“If possible ask for a room overlooking "St. Patricks' Cathedral". Beautiful!”
CharleneM795, 18 Apr 2017 | Read review
“Great views if you are able to get a corner room.”
  • Very comfy bed.
  • Night veiw looking east down 51st street.
  • Corner room with two windows.
  • High end. Nice shower.
345stevenw, 14 Apr 2017 | Read review
5 of 5