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Lotte New York Palace

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2,923 Reviews from our TripAdvisor Community

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There are newer reviews for Lotte New York Palace
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Showing 2,484: English reviews
Broadstairs, United Kingdom
Reviewed 2 weeks ago via mobile

We have just visited this hotel for our family Xmas holiday and I must say we were very impressed. The whole operation is very slick from check in to check out. Staff were very attentive and accommodating which is especially nice when traveling with children. This hotel is very well situated for a holiday to New York and is well...

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1Thank ntb74
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear ntb74, Thank you for sharing your review! I am so glad to hear that you and your family enjoyed your Christmas holiday with us during your trip to NYC! I certainly hope to welcome you back in the nearest future and we look forward to seeing you soon! Warmest Regards, Jessica Chan

Manchester, United Kingdom
Reviewed 2 weeks ago

Just got back from a lovely stay at the Palace. Beautiful christmas trees and a lovely seasons feel. All the staff were friendly and helpful , our room was gorgeous , massive bed and so comfy, never slept so well. We were on the 15th floor and it was very quiet and peaceful. Rooms were cleaned everyday and it was...

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Thank 187millie
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear 187mille, Thank you for taking the time to share your review with us. It's so delightful to hear about all the amazing parts that went into your great stay, from the friendly staff to the clean and spotless room to the excellent service you experienced in Tavern 51. I am highly anticipating your next visit to NYC. I look...

Reviewed 2 weeks ago via mobile

What a lovely weekend! Everyone at the Palace was so welcoming and friendly. We had a delightful time enjoying the residential feel of staying for the weekend. It was truly the perfect place to stay for our grandparents sixtieth wedding anniversary!

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Thank Elyse K
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Elyse K, Thank you for sharing your wonderful review! I'm so happy to hear about your lovely stay during your trip to New York! We love celebrating special occasions like anniversaries and I'm delighted that we were able to share this experience with you and your family. I hope to have the opportunity to welcome you and your family...

Dublin, Ireland
Reviewed 3 weeks ago via mobile

So basically... I am a massive fan of Gossip Girl and this hotel had a big part to play in the show and staying in the hotel was a surprise gift from my partner. I was sold on this hotel from the get go...it could do no wrong to me...and it didn't disappoint. A beautiful, relaxing, ornate hotel sitting slap...

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Thank LiFro
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear LiFro, Thank you for sharing your review with us! I am so thrilled so hear about your magical once-in-a-lifetime experience during your surprise stay with us! I am highly excited for your next visit to NYC. I certainly hope to welcome you back soon! Warmest Regards, Jessica Chan

Cocoa, Florida
Reviewed 3 weeks ago

I booked this hotel because of it's location and wanting the wow factor for our Christmas visit. The hotel was beautiful, clean and in a great location. Although it was not and inexpensive trip, it was well worth the money for the wonderful memories we'll have for a long time. Service was excellent and friendly, the decorations were exactly what...

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Thank mislandw
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear mislandw, Thank you for taking the time to share your review with us! We strive to create special moments and magical experiences for our guests and I am so ecstatic that you were able to experience while staying with us. I would love to welcome you back on your next trip to NYC. I am highly looking forward to...

Nyack, New York
Reviewed 3 weeks ago

Had a wonderful experience from the tim I stepped foot in the hotel. Matt Cifuni was very help ful in setting me up in my room and giving me a layout of the neighborhood and things going on in NYC. Would recommemd this place to others.

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Thank plazarus15
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear plazarus15, Thank you for sharing your review! I'm so glad to hear about your wonderful stay with us. Our team is so dedicated in providing personalized services to our guests, especially Matt, who is always willing to go the extra mile. I can't wait for your next visit and I hope to welcome you back soon! Warmest Regards, Jessica...

Bedford, United Kingdom
Reviewed 3 weeks ago via mobile

Stayed 4 nights with my wife and 21 year old son over busy period between Xmas and New Year. Had a slightly bizarre experience at check-in where we were informed that despite requesting a bed for our son with Virgin Holidays, it was only a request and we'd only be getting a king bed and folding bed. Shouldn't have been...

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Thank Richard M
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear Richard M, Thank you for taking the time to share your review with us. I'm deeply sorry to hear about your less-than-exceptional stay with us. I will be certain to share your comments with our team as we are consistently seeking ways to improve our level of service and facilities we offer to our guests. Please feel free to...

New York City, New York
Reviewed 3 weeks ago via mobile

Really enjoyed our stay ! My husband and I were very pleased with the accommodations and we were central to all the sites in NYC Bellman Matthew Cifuni was especially helpful in recommending The Vallard as a dining option where we had an exceptional dining experience we will definitely be recommending this hotel to all our friends

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Thank theresa10920
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear theresa10920, Thank you for sharing your review with us. I'm elated to hear that you and your husband enjoyed your stay with us this holiday season. I can't wait for your next visit and I hope to welcome you back in the nearest future! Warmest Regards, Jessica Chan

Portland, Oregon
Reviewed 3 weeks ago

I had stayed at this hotel under the previous ownership many years ago, and decided to give it a try via my Inspirato membership, which offered a really good rate. This is a grand New York hotel, big and busy, with a stunning lobby, especially during Christmas. I had a king room in the Tower, which has a private entrance...

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Thank Fish224
Fairfield, Connecticut
Reviewed 3 weeks ago

We had been to the Palace a few years ago and had a nice experience except at check in, which was a three our ordeal. Not this time as the front desk experience was excellent.Our room was a corner room with lots of extra room. We stayed on Christmas Eve through December 26. the fitness center was nicely appointed and...

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Thank RcikS

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Lotte New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 

Additional Information about Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022 (Formerly The New York Palace Hotel)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $381 - $848 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lotte New York Palace 4.5*
Number of rooms: 909
Reservation Options:
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Hotel Style:
#18 Spa Hotel in New York City
#55 Family Hotel in New York City
#65 Luxury Hotel in New York City
#71 Business Hotel in New York City
#85 Romantic Hotel in New York City
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Safe for the trip is worthy”
 of 5 bubbles javieraR6522WI, 15 Jan 2017 | Read review
“Generally we prefer the Madison Ave. side for a good view of St. Pats.”
 of 5 bubbles J5304MWmichaels, 15 Jan 2017 | Read review
“Rooms facing West toward St. Patrick's Cathedral are very much worth the extra upgrade fee.”
 of 5 bubbles KelleighRN, 14 Jan 2017 | Read review
“High floor in a corner”
 of 5 bubbles 206aidar, 10 Jan 2017 | Read review
“I would definitely go with a room on a higher floor than the 9th.”
 of 5 bubbles Tshevy, 9 Jan 2017 | Read review
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