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AC Hotel New York Downtown

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151 Maiden Ln, New York City, NY 10038-4930
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (85)
Room & Suite (121)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from AC Hotel New York Downtown
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#274 of 522 hotels in New York City
Location
Cleanliness
Service
Value
Travellers' Choice
AC Hotels by Marriott hotels reflect the souls of the cities in which they reside. They offer a unique combination of quality, timeless European design, comfort and true authenticity. It's a whole new way to travel. Stylish Hotels for Urban Spirits, a new way to connect to the city.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Business Centre with Internet Access
Meeting rooms
Baggage storage
Paid public parking nearby
Internet
Restaurant
Breakfast available
Breakfast buffet
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
English
Hotel links
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171Reviews21Q+A24Room tips
Traveller rating
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Popular mentions
TS2 wrote a review Jul. 2021
Indianapolis, Indiana1 contribution
Very disappointing stay at the AC New York Downtown hotel. Checked into a dirty room and requested to be moved. Second room was also dirty as well. Bugs throughout the guest suite, dirty socks left from prior guests, and a broken toilet seat to top it off. I’ve stayed at this location often and have loved it each time. This trip has forced me to find a new hotel when I come back next.
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Date of stay: July 2021Trip type: Travelled solo
Room Tip: This hotel has great access to Wall Street
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Response from Sunny Finnell, Other at AC Hotel New York Downtown
Responded 1 week ago
Dear Relax36947457492, I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our team. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect as a seasoned traveler. The details definitely do make a trip and we regret we missed the mark. Your feedback provides many areas that we can work on in order to improve our guest experience. We would love another opportunity to serve you. Sincerely, Craig Kepple General Manager
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jun oh wrote a review Jul. 2021
11 contributions6 helpful votes
The hotel was overall great, I had some disappointing points but overall it was great. I prefer to write review with pros and cons. I hope this helps. Pros: Location: The location was in front of river or Ocean. Also near by Wall st Room: Great condition. Very clean room, and nice design and this might be only for end of line unit but it was large. Cons: Restroom: The water flows slow and door was hard to open and close. Towel: I requested for extra towel and it was very dirty. I was able to change towel but it was disappointing. Final words: Great hotel, just few lacking point.
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Date of stay: July 2021
Rooms
Service
Sleep Quality
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Response from Sunny Finnell, Other at AC Hotel New York Downtown
Responded 1 week ago
Dear Icykingthebeast1007, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Craig Kepple General Manager
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VRG wrote a review Jul. 2021
Santa Maria, California3 contributions1 helpful vote
Excellent location to subway stations (Wall st, Fulton st, South Ferry), Staten Island Ferry, South Seaport market and restaurants, Sarah Jessica Parker shoe store, Brooklyn Bridge. Love the modern look and feel of hotel including the room. Love the customer service provided by the front desk agents, be it the AM shift or PM shift. Love the business center and fitness room. Love the toiletries product's quality available for use in the bathroom. Love the complimentary water bottles in room fridge. Love the amenities in the room: hair dryer, iron, ironing board, coffee maker, coffee supplies, fridge, Love the personalization on the tv when one opens the tv and tv welcomes you personally with your name on it. Love the comfortable bed and pillows. Love the coldness of the AC. Just didn't appreciate that there's no microwave in room (travelling with kids and having to heat up food for breakfast or snacks or dinner in the microwave located on the 2nd floor is very inconvenient); very limited housekeeping service available (one has to give 24 hours notice to front desk agent if one wants their room cleaned). I saw a housekeeper as I was leaving our room to start our day, asked her if I can give her our trash bin so she can empty them, and I was told I need to tell front desk and book housekeeping service for our room. Seriously? I need 24 hour notice for just a trash service? No fresh towel replacements, no toiletries replacement, no water cups replacement when housekeeping service was done in our room, to think we were booked for a couple of night's stay. We didn't even request housekeeping service not till the 3rd day of our stay. No hand sanitizer/s or disinfectant wipes available in common areas like the business center, microwave area or the guest lounge on the 2nd floor. No hand sanitizer available by the elevator. Adherence to cleanliness secondary to Covid isn't there.
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Date of stay: July 2021Trip type: Travelled with family
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Response from Sunny Finnell, Other at AC Hotel New York Downtown
Responded 2 weeks ago
Dear Gonvel1710, Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations, as well as our service. Our hotel aims to provide a great experience, and your feedback, including recommendations for improvement, helps us to succeed in this area. We've had to adjust how we service occupied rooms as we move through the pandemic; I regret that we appeared unaccommodating. We look forward to welcoming you back to our hotel in the future. Best, Craig Kepple General Manager
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Mercy wrote a review Jul. 2021
Baltimore, Maryland4 contributions
The location was great to be honest. Overall no complaints and the room & bathroom was very clean. As this trip was two months ago, the only thing that stands out in my memory is the fact that the staff took a while to give us fresh towels and sheets and to pick up the soiled ones
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Date of stay: May 2021Trip type: Travelled with friends
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Response from Sunny Finnell, Other at AC Hotel New York Downtown
Responded 3 weeks ago
Dear mercf20, Our location is definitely one of the best attributes of our AC Hotel and I am glad it was a perfect fit for your stay. Thank you for your patronage and for taking the time to share your experience with this review. It was our pleasure to host you and we hope to do so again. Best, Craig Kepple General Manager
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Superreviewer34 wrote a review Jun. 2021
Louisville, Kentucky3 contributions
Every staff member I interacted with where wonderful. This was a great location regarding my business I needed to take care of. Front Desk gave great recommendations on where to eat. I will stay here again and recommend others to do the same.
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Date of stay: June 2021
Value
Cleanliness
Service
Trip type: Travelled on business
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Response from General Manager, Other at AC Hotel New York Downtown
Responded Jun. 29, 2021
Dear Superreviewer34, The staff loves being a great representation of New York City and the many friendly people that live here. Thank you so much for taking the time to share your great rating with us and other guests. We hope to welcome you back soon for another great stay. Best, Craig Kepple General Manager
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PRICE RANGE
US$113 - US$397 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityDowntown Manhattan (Downtown) / Financial District
NUMBER OF ROOMS
274
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Frequently Asked Questions about AC Hotel New York Downtown
Which popular attractions are close to AC Hotel New York Downtown?
Nearby attractions include World Trade Center's Liberty Park (0.4 km), Komnata Quest Manhattan (0.2 km), and Accomplice New York (0.2 km).
What are some of the property amenities at AC Hotel New York Downtown?
Some of the more popular amenities offered include free wifi, a lounge, and a fitness centre.
Which room amenities are available at AC Hotel New York Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at AC Hotel New York Downtown?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at AC Hotel New York Downtown?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to AC Hotel New York Downtown?
Conveniently located restaurants include Manhatta, Luke’s Lobster, and Leo's Bagels.
Are there opportunities to exercise at AC Hotel New York Downtown?
Yes, guests have access to a fitness centre during their stay.
Is AC Hotel New York Downtown located near the city centre?
Yes, it is 0.8 km away from the centre of New York City.
Are any cleaning services offered at AC Hotel New York Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does AC Hotel New York Downtown offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to AC Hotel New York Downtown?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (0.9 km), World Trade Center Memorial Foundation (0.9 km), and Hamilton Park (7.1 km).