AC Hotel by Marriott New York Downtown

AC Hotel by Marriott New York Downtown

Traveller (114)
Guest Bathroom
Room & Suite (124)
AC Hotel New York City Downtown
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C$268
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About

4.0
#309 of 499 hotels in New York City
4.4 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.0 of 5 bubbles
Value
AC Hotels by Marriott hotels reflect the souls of the cities in which they reside. They offer a unique combination of quality, timeless European design, comfort and true authenticity. It's a whole new way to travel. Stylish Hotels for Urban Spirits, a new way to connect to the city.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Meeting rooms
Baggage storage
Convenience store
Wifi
Restaurant
Breakfast available
Breakfast buffet
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.

Location

151 Maiden Lane, New York City, NY 10038
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
13.5 km
See all flights
Newark Liberty Intl Airport
14.4 km
See all flights
Wall St
5 minNew York City Subway
235Reviews25Q+A35Room tips
Traveller rating
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Detailed Reviews
Bunnyfer wrote a review Mar 2020
Seattle, WA19 contributions13 helpful votes
5.0 of 5 bubbles
Staff really elevate a stay from good to great, and this went from great to fantastic! Every single staff member we met was out of their way friendly, polite and accommodating. When we asked if they could call us a cab to the airport, they offered instead to hook us up with their car service (which, at $75 all inclusive of tax, tolls and tip, was a better deal than the taxi). When we needed an emergency toilet plunge at 05:30 (and no, I really don’t know how it happened!) they were up in 5 minutes and were so quiet that my husband barely knew he was there. The location is about 1/3-1/2 mile from the nearest subway station, but plenty of good eats well within walking distance. We will definitely stay here again when we come back to NYC!
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, General Manager at AC Hotel by Marriott New York Downtown
Responded Mar 10, 2020
Dear Bunnyfer, Thank you for taking the time to share this glowing review of your experience at the AC Hotel New York Downtown! It is wonderful to hear that you hold our staff in high regard as well as our great location and amenities. I will be certain to share your comments with our staff who truly love making our guests feel welcome when they come to town. Please find a reason to visit us again soon! Best, Craig Kepple General Manager
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VRG wrote a review Jul 2021
Santa Maria, California3 contributions1 helpful vote
4.0 of 5 bubbles
Excellent location to subway stations (Wall st, Fulton st, South Ferry), Staten Island Ferry, South Seaport market and restaurants, Sarah Jessica Parker shoe store, Brooklyn Bridge. Love the modern look and feel of hotel including the room. Love the customer service provided by the front desk agents, be it the AM shift or PM shift. Love the business center and fitness room. Love the toiletries product's quality available for use in the bathroom. Love the complimentary water bottles in room fridge. Love the amenities in the room: hair dryer, iron, ironing board, coffee maker, coffee supplies, fridge, Love the personalization on the tv when one opens the tv and tv welcomes you personally with your name on it. Love the comfortable bed and pillows. Love the coldness of the AC. Just didn't appreciate that there's no microwave in room (travelling with kids and having to heat up food for breakfast or snacks or dinner in the microwave located on the 2nd floor is very inconvenient); very limited housekeeping service available (one has to give 24 hours notice to front desk agent if one wants their room cleaned). I saw a housekeeper as I was leaving our room to start our day, asked her if I can give her our trash bin so she can empty them, and I was told I need to tell front desk and book housekeeping service for our room. Seriously? I need 24 hour notice for just a trash service? No fresh towel replacements, no toiletries replacement, no water cups replacement when housekeeping service was done in our room, to think we were booked for a couple of night's stay. We didn't even request housekeeping service not till the 3rd day of our stay. No hand sanitizer/s or disinfectant wipes available in common areas like the business center, microwave area or the guest lounge on the 2nd floor. No hand sanitizer available by the elevator. Adherence to cleanliness secondary to Covid isn't there.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunny Finnell, Other at AC Hotel by Marriott New York Downtown
Responded Jul 19, 2021
Dear Gonvel1710, Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations, as well as our service. Our hotel aims to provide a great experience, and your feedback, including recommendations for improvement, helps us to succeed in this area. We've had to adjust how we service occupied rooms as we move through the pandemic; I regret that we appeared unaccommodating. We look forward to welcoming you back to our hotel in the future. Best, Craig Kepple General Manager
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PhillyGuy03 wrote a review Sep 2021
Philadelphia, Pennsylvania24 contributions19 helpful votes
5.0 of 5 bubbles
The main reason for staying there was because I had expiring Marriott credit card free nights. Marriott has made these free nights so difficult to use with peaking pricing. So effectively this along with two other hotels in FiDi were the only options.

Overall I was very happy with the hotel. I checked in using the app. The room was ready when I arrived. I asked for a river view room and reviewed one on a high floor. The room was a bit on the small side but honestly I was only there for sleep. It was clean and functional. I appreciated the USB plugs by the night stand. Wifi worked well. The bathroom was also functional with very good water pressure.

There was no breakfast and honestly the market place options were a bit lacking. As a Platinum member I got $10 per person each day to spend there. Since there wasn’t anything interesting, I loaded up on water. Of note, the credit starts on the day of arrival not the next day which is counterintuitive since it was usually meant to cover breakfast.

Everyone I interacted with was friendly. The location was a bit far from the subway, about 9 min walk. But it was convenient for water ferry to Brooklyn and bike rentals. There were really nice bike trails along the water to get around manhattan.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunny Finnell, Other at AC Hotel by Marriott New York Downtown
Responded Sep 20, 2021
Dear PhillyGuy03, Thank you for sharing your review and recommendation. We’re pleased to hear our clean hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciate your loyalty to Marriott Hotels and we hope you’ll visit us again soon. Best, Craig Kepple General Manager
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dinakhat wrote a review Jan 2020
Athens, Greece5 contributions9 helpful votes
5.0 of 5 bubbles
We stayed at the AC Hotel for 8 nights. I. We were given a room on the 27th floor with a view of the river which was great. Without us asking for it. The personnel were friendly, helpful and overall great. We are a family of 4 and we chose a room with 2 queen size beds. The room had enough room to put our suitcases and everything else we had. The beds were comfortable and the room was clean. Complimentary coffee and water was given to us on a daily basis and towels were changed whenever we wanted.Bathroom clean and the shower was great. The hotel is a 2-3 minute walk from Wall Street and the subway . Great and safe location.Away from the crowds of midtown. The breakfast is not included but there is a great place around the corner to eat--Flavors.When checking out , they arranged a taxi service to come pick us up. In general, this is an excellent hotel.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, General Manager at AC Hotel by Marriott New York Downtown
Responded Jan 9, 2020
Dear dinakhat, On behalf of the entire staff of the AC Hotel New York Downtown, thank you for allowing us to be your home for eight nights in NYC. We are thrilled that you and your family had a five-star experience at our hotel and were compelled to share your experience on TripAdvisor. Your kind words are appreciated and as is your patronage. Best, Craig Kepple General Manager
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J'aime H wrote a review Jul 2022
4 contributions1 helpful vote
1.0 of 5 bubbles
I have no idea how this place would ever get 4.4 stars. I get to the hotel tonight and there are two people out front smoking so much weed that I got a contact high coming through the door. The front door was particularly of note because it had two pieces of paper taped to them advising guest to use their key card to enter. You can do better. Only one person at the front desk when I arrived, and I was third in line. Of course, the moment I was the only person at the desk, two other employees appear out of thin air. The lobby was filthy. One of those three should have been running a vacuum and dusting, or even restocking the store would have been nice. There was no note on my corporate booking site that housekeeping service was only every other day, or I would have stayed at my normal Marriott for the same money, was just curious to try something different. The glass in the elevator is broken, a nice touch getting to your room. This is a further mistake since the room is pretty run down, got a third floor as a Titanium member (almost an Ambassador), and worst of all the AC isn’t working. Great way to be welcomed after a day of work travel. If you are a business traveler, avoid at all costs. I just got here 30 minutes ago, so I’m pretty nervous about what the rest of the week has in store for me.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Other at AC Hotel by Marriott New York Downtown
Responded Jul 27, 2022
Dear J'aime H, We appreciate your business and the fact that you took the time to write a review. I apologize that your experience was negatively affected by some things that we could have done better and some things that were completely out of our control. Even though we thoroughly prepare to deliver a great stay to every guest, sometimes it just doesn't go the way we planned. Thank you for praising the staff and their efforts overall. We hope to have the opportunity to redeem ourselves to you on a future visit. Sincerely, Craig Kepple General Manager
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brooklynpoppy wrote a review Jan 2020
Brooklyn, New York14 contributions8 helpful votes
5.0 of 5 bubbles
I stayed for two nights at AC Hotel Downtown during Thanksgiving week.
This is a belated review but I meant to write it to thank the staff, especially Bernice.
Initially, when I walked into the room I was a bit disappointed with the room. Not that it was small or anything, I could tell the room wasn't cleaned recently. The dust on bed and furniture seemed to scream me they need to be cleaned.
But I was tired from the long-distance flight so just didn't care.
The next day by the time I came back to my room, it was all nicely cleaned and Bernice the cleaning lady did some magic on broken curtain rails and whatnot.
The front desk staffs were all courteous and accommodating.
The location was great too especially if you need to be in the downtown area for business.
Happy new year everyone!
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Date of stay: November 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, General Manager at AC Hotel by Marriott New York Downtown
Responded Jan 9, 2020
Dear brooklynpoppy, I am glad that you had an excellent experience at our hotel and that Bernice made such a lasting impression during your visit. I will pass your comments along to the entire staff to remind them that every one of us has the chance to make someone's day brighter every single day. Thank you for staying with us and Happy New Year to you as well! Best, Craig Kepple General Manager
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Gabriel G wrote a review Sep 2020
1 contribution
5.0 of 5 bubbles
Before I get into the actual hotel stay, I'd like to give a major kudos to Robert, our contact for this hotel, who was able to give my wife and I a hotel block for our wedding. He sends all pertinent paperwork immediately and we were able to give our guest a link for them to book immediately.

The hotel itself is beautiful, so much so that we used it for our bridal party photos and first looks. The rooms themselves were clean, the beds were very comfortable, and the rooms were overall very spacious. Also can't forget the beautiful views. Considering we are in the midst of a pandemic, my wife and I and our guest felt safe staying here. There was ample sanitizer scattered around the hotel. Mask must be worn when traveling around the hotels and the elevators were spacious to allow a few guests at a time to ride them.

All in all, a great stay if you're looking for somewhere affordable to stay that doesn't skimp on luxury or safety.
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Date of stay: August 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Great location
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Concord Hospitality, Other at AC Hotel by Marriott New York Downtown
Responded Sep 12, 2020
Dear OhGeeAGrizzly, Thank you for your kind review and recommendation! I’m thrilled to know your special stay was pleasant and we appreciate you choosing us. I will be sure to share your kind comments with our entire team as they work hard to make our guests feel at home. Congratulations on your new marriage. Best Wishes, Craig Kepple General Manager
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Debra Campbell wrote a review Jan 2020
Manasquan, New Jersey7 contributions
5.0 of 5 bubbles
I would have given AC Downtown NY on Maiden Lane 10 stars if I could have. The staff, location, atmosphere and rooms were excellent! I brought my 11 YO daughter to NYC to see Mean Girls on Broadway. We’ve stayed in midtown before and wanted a change. We took the ferry and the hotel was just a block down, right on the water. Great location and glorious views. There is something for all travelers at this hotel. Pier 17, World Trade, shopping and restaurants in every price range. Then when you return to your home away from home, relax in a beautiful, clean and modern room! We were provided complimentary water and coffee everyday. The lounge on the 2nd floor has the most amazing breakfast, a bar and seating area to relax or get work done. I am officially a downtown convert. The Occulus is a mere few blocks, you can shop then hop on the subway! I was so surprised how easy it was for my daughter and I to get around the entire city and return to AC downtown where it is so much less crowded and less expensive. I highly recommend this hotel whether your final destination is downtown or uptown! You will not be disappointed.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, General Manager at AC Hotel by Marriott New York Downtown
Responded Jan 14, 2020
Dear FabTravs, What a lovely review; thank you! On behalf of the entire staff, we appreciate you choosing our hotel to make memories with your daughter. It is wonderful that you found our location, atmosphere, and rooms to all be excellent. All compliments are appreciated but thank you especially for recognizing the staff who work hard to provide our guests with comfort. Please come see us again soon! Best, Craig Kepple General Manager
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Mercy wrote a review Jul 2021
Baltimore, Maryland4 contributions4 helpful votes
5.0 of 5 bubbles
The location was great to be honest. Overall no complaints and the room & bathroom was very clean. As this trip was two months ago, the only thing that stands out in my memory is the fact that the staff took a while to give us fresh towels and sheets and to pick up the soiled ones
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Date of stay: May 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunny Finnell, Other at AC Hotel by Marriott New York Downtown
Responded Jul 13, 2021
Dear mercf20, Our location is definitely one of the best attributes of our AC Hotel and I am glad it was a perfect fit for your stay. Thank you for your patronage and for taking the time to share your experience with this review. It was our pleasure to host you and we hope to do so again. Best, Craig Kepple General Manager
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Anna wrote a review Dec 2020
1 contribution2 helpful votes
2.0 of 5 bubbles
Beautiful hotel. Great downtown location, but my room smelled like marijuana all night. I mentioned it to the staff, who kindly moved me to another room. This is not a nonsmoking hotel. The $200.00 deposit is not keeping people from smoking in the rooms especially in the bathroom. No one bothers to mention to guests signing in that this is a nonsmoking hotel and we'll charge you $200. If you stay in a low rent hotel in NY, be prepared for marijuana and cigarette smoke.
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Date of stay: December 2020
2.0 of 5 bubblesValue
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Concord Hospitality, Other at AC Hotel by Marriott New York Downtown
Responded Dec 22, 2020
Dear mypassport1, I'm so sorry for your experience at our hotel; please forgive us. We are a non-smoking hotel, so I regret that you detected an odor. I'm glad that our team was responsive. We do our very best to obtain guest compliance. There is a significant room recovery fee for guests who do not comply to cover the extensive cost of restoring guest rooms to a smoke-free condition. All associates have been trained to respond to potential violations. Once again, on behalf of our entire team - I'm sorry we let you down this visit. We hope to have the opportunity to provide a flawless stay in the future. Sincerely, Craig Kepple General Manager
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max t asked a question Nov 2023
Scotter, United Kingdom21 contributions3 helpful votes
How much is the extra daily charge please and is it per room.
Answer from ConcordHospitality
251 contributions23 helpful votes
Hello: what daily charge are you referring to?
Answer from ConcordHospitality
251 contributions23 helpful votes
Connecticut is just under 2 hour drive from downtown New York City. There are two routes either using I-84 or I-95.
Amanda D asked a question Oct 2019
Vestal, New York42 contributions48 helpful votes
Do Marriot Elite members receive free breakfast here?
Answer from 859TK
Cincinnati, Ohio895 contributions208 helpful votes
Unfortunately, no free breakfast here. But you can get a $10 food credit if you are Plat or above
jcg728 wrote a tip Apr 2024
Philadelphia59 contributions57 helpful votes
5.0 of 5 bubbles
"Riverview rooms provide a great view of the East River. "
Read full review
Mark G wrote a tip Feb 2024
80 contributions26 helpful votes
5.0 of 5 bubbles
"Be nice the front desk associates "
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Ryan M wrote a tip Aug 2023
3 contributions1 helpful vote
2.0 of 5 bubbles
"Bring your own coffee "
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Riddhi M wrote a tip Jun 2023
Mumbai, India844 contributions108 helpful votes
5.0 of 5 bubbles
"Check in time is 4 pm"
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Jonathan S wrote a tip Apr 2023
Greater London, United Kingdom44 contributions18 helpful votes
4.0 of 5 bubbles
"Ask for a room with river views "
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PRICE RANGE
C$284 - C$589 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityDowntown Manhattan (Downtown) / Financial District
NUMBER OF ROOMS
274
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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AC Hotel by Marriott New York Downtown - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about AC Hotel by Marriott New York Downtown
Which popular attractions are close to AC Hotel by Marriott New York Downtown?
Nearby attractions include Accomplice New York (0.2 km), Federal Hall (0.5 km), and The Seaport (0.2 km).
What are some of the property amenities at AC Hotel by Marriott New York Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at AC Hotel by Marriott New York Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at AC Hotel by Marriott New York Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at AC Hotel by Marriott New York Downtown?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to AC Hotel by Marriott New York Downtown?
Conveniently located restaurants include Manhatta, Kesté Pizza e Vino, and Delmonico's.
Are there opportunities to exercise at AC Hotel by Marriott New York Downtown?
Yes, guests have access to a fitness centre during their stay.
Is AC Hotel by Marriott New York Downtown located near the city centre?
Yes, it is 0.8 km away from the centre of New York City.
Are any cleaning services offered at AC Hotel by Marriott New York Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does AC Hotel by Marriott New York Downtown offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to AC Hotel by Marriott New York Downtown?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (0.9 km), World Trade Center Memorial Foundation (0.9 km), and Brooklyn Museum (5.2 km).
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