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4.0
#335 of 508 hotels in New York City
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Moxy NYC Downtown, located in the heart of the financial district of lower Manhattan, a hotel that breaks the rules by design - a basketball court, arcade, co-working Recreation space and cocktails for days. Moxy NYC Downtown is an excellent choice for travelers visiting NYC, offering a luxury environment alongside many helpful amenities designed to enhance your stay. Its 298 guest rooms, custom designed with natural light, upgraded finishes and playful attention to detail lend itself to the demands of today’s every day traveler.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Moxy NYC Downtown receives mixed reviews, with its prime location in a trendy district earning consistent praise for its easy access to subways and local attractions. The hotel's vibrant, youthful atmosphere is popular among guests looking for a high-energy experience, but some find it too loud. While the creative room design is a highlight, the limited space can be a drawback.
Opinions on service and amenities vary, though the cleanliness generally meets expectations. However, undisclosed fees have left some guests feeling the value of their stay was compromised.
Location
Convenient
Atmosphere
Eclectic
Rooms
Cramped
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
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The group we went with chose this hotel as it was in a great location for the things we needed to do, most of which were downtown. The lobby and bar were great and the rooms, especially the view was very good. This was a little younger, hipper than I usually do. Rooms were very minimalist, it made an Aloft seem like luxury. However, for as much as I use the room, it was totally sufficient. I will say the members of our party who chose this were 20 years younger than me. Still I totally enjoyed and I did like the communal floor with bar and other uses. Finally, if your business is downtown, the location was very good.
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Date of stay: March 2019
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MOXYNYCDOWNTOWN, Guest Relations Manager at Moxy NYC Downtown
Responded Jan 28, 2020
Hi Grover R! Thank you very much for the review! We’re so happy knowing you enjoyed your stay with us. Believe me when I say the Moxy NYC Downtown is for ALL ages! We look forward to having you back with us again soon. Cheers, Team Moxy
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Stayed there with my partner. From our point of view this place is perfect, it's very stylish, it offers a great view from higher floors, rooms pictures provided on various booking websites are not tweaked and you can expect the same standard, our room was spotless, the only minor drawback is the size - it could be slightly larger but for us it was not a problem. This place is a great value for your money but what makes this place unique is their staff. Celine, Lauren, Richard and above all Mat - thanks guys for making our stay such a great experience, if anyone from management reads that please take a good care of them - they are a great added value to this place.
To sum up I've stayed in quite a few hotels in NYC but this one turned to be my place. I will use it again and will recommend it to everyone.
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Date of stay: December 2019
Value
Cleanliness
Service
Room Tip:Â best views available above 10th floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MOXYNYCDOWNTOWN, Guest Relations Manager at Moxy NYC Downtown
Responded Jan 28, 2020
Hey, what’s up Haagse! Thank you so much for the perfect 5-star review! This review is extremely gratifying to receive. I’m thrilled (not surprised) that our superstars mentioned in this review made such a lasting impression. Believe me when I say we’re EXTREMELY grateful to have them on our team. Welcome to the Moxy NYC downtown family! Cheers, Team Moxy
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We recently stayed at the Moxy whilst on a short visit to NYC. The hotel is located in a good location and it takes less than a minute to get onto the subway. It’s also very close to Wall Street, China Town, Brooklyn Bridge and the World Trade Centre. The property was easy to find and it has a good selection of nearby stores and restaurants.
The hotel staff were mostly very good. The luggage porter was excellent and was definitely the most helpful and friendly member of the team. The hotel reception is rather small, but I guess it does the job. The colleague that checked us in was very pleasant and helpful. However, we did drop by the reception on one occasion and the woman behind the desk was very unhelpful, blunt and rather rude.
The decor and theme of the property was fitting and rather well done. However it’s most definitely a property for the younger crowd and millennials.
The room was really rather small (but this is NYC) and it had a good view. However it did lack some of the amenities that we would have wanted at our fingertips e.g. coffee facilities, but that was most likely poor planning on our behalf.
In the room the fan was either on full or auto which is rather annoying, it would be nice to be able to select a continuous low fan. The bed was comfortable however the duvet is incredibly thin, it was much more of a blanket rather than that of a duvet. We did sleep well and on the whole we found the room quiet in a busy city.
You have to take two elevators to get between ground level and your room which is rather annoying and a feature of properties that we tend to dislike. It may sound trivial, but having to wait for two elevators in a busy hotel when all you need to do is quickly get to or from your room is pretty annoying.
We wouldn’t stay here again but I can appreciate that it’s (Moxy) just isn’t a brand of Marriott for us. Between me and my partner we stay at Marriott hotels around 300 days per year. So we’re very loyal to the brand however this just isn’t for us. The hotel felt much more like a youth hostel than a hotel and that’s not what we wanted.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MOXYNYCDOWNTOWN, Manager at Moxy NYC Downtown
Responded Feb 26, 2020
Hey MattLi6, We cannot thank you enough for choosing our hotel and for taking the time to share your detailed feedback. We appreciate the compliments for our team and decor. We are disappointed to learn we fell short of providing you with an outstanding experience. Please accept our apologies for your unpleasant experience. I would love to welcome you back to give us a second chance so we can make this right! Please reach out next time you’re traveling to the area! Thank you, Megan DuFauchard (646) 992-5422 nycofreservations@marriott.com
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The location is good. The rooms and the service are awful.
Rooms: small as everywhere; but to the point that there is no wardrobe - one is supposed to hang clothes on free hangers on a wall which makes a room look incredibly messy. There also is no desk, and there are no chairs. There is instead a bulky and instagrammable but entirely useless hanging chair that occupies the only useful space. Also no fridge/minibar/coffee machine or hot water kettle. Absolutely nothing.
Sheets are not ironed. The sheet cover was dirty. There also is no duvet in case one is cold (and where would they store it, there is no wardrobe!!). Same as the bathroom floor: filthy. Moreover, there is no body lotion, no toiletries other than soap, shampoo and conditioner.
Service - when I arrived to check in I didn’t see a single smile from the receptionist, she was cold to the point of almost being rude.
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Agency / Consultant at Moxy NYC Downtown
Responded May 16, 2022
Dear ChDi_1-988, Thank you for taking the time to post your review. We sincerely apologize for the oversights made when servicing your room. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure this is not repeated. We want every guest to receive friendly and warm service throughout their stay with us, and we are very sorry that this was not your experience. We have shared this with our management and crew to make sure it is not repeated. We would love to have you back so we can show you how much your Moxy means to us. Best Regards, Demetrius Hodge General Manager
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First experience at Moxy. Crowd is very Gen Z/Millennial. Tough to get space for relaxation at the end of the workday in Rec area. Front desk staff went over and above after an initial mistake. Head and body shampoo isn't a good choice for female travelers. AC/Heating system in room is loud.....
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Date of stay: February 2020
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Â The higher the room in NYC is quieter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MOXYNYCDOWNTOWN, Guest Relations Manager at Moxy NYC Downtown
Responded Feb 24, 2020
Hi Michelle30097! Thank you for the 4-star review! I’m happy to know the team was quickly able to right a wrong! I appreciate the note regarding the shampoo as we’ll bring this to the attention of hotel management. We hope to see you again soon! Cheers, Team Moxy
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Honestly the hotel is nice and overall okay. The reason why I am giving two stars is because they failed at providing me a promised refund. When I checked in I was told that the $25 destination fee is not refundable but whatever my breakfast fee is will be credited towards the $25. So I eat breakfast there. I never get the credit back. I called them a week after the stay and was informed I would be receiving an updated email with the correction within 15 minutes. This never happens and this was also a week ago.
The other thing that happened was after I had checked into my room I called for a toothbrush. I was told it would be sent up right away. About an hour later I called back down to ask for the status. This time another person picked up and informed me I would need to come down to pick it up myself. I politely explained that is not a problem but would have been nice if someone told me that an hour ago so I wouldn’t be waiting for it and it’s now past midnight. When I said that the lady on the phone then stated she just came on shift- will ask about what was previously promised and then agreed to send someone up with a toothbrush.
I hope they can use this review to work on improving their processes so future clients have a better experience with them.
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Date of stay: June 2023Trip type: Travelled on business
Room Tip: Bring your own toothbrush and don’t trust the promised credit back- eat breakfast somewhere else...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Moxy NYC Downtown
Responded Jul 1, 2023
Hello docmamapj, Thanks so much for choosing us and for leaving your thoughts about your visit. Our number one focus is outstanding service, so we are truly sorry for the inconvenience caused due to the lack of attentiveness toward your request. We take these comments to heart and will use your notes to improve going forward. Furthermore, we regret being unable to send you the corrected invoice for your stay reflecting the credit. We will share your message appropriately. Best Regards, Demetrius Hodge General Manager
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Hey Moxy Downtown! Many of your guests, myself included, were unable to shower on the morning of Tuesday September 20th due to lack of water in the hotel. While I understand sometimes these things happen and they are beyond your control, what is in your control is the manner in which your staff responds to inquiries about why there was no water. Being rudely handed a bottle of water and wash cloth (after a morning run and 45 minutes before a big business meeting) was not a great way to start the day. Moreover, the promised "consideration" of a commensurate adjustment to my bill did not happen either. Is there an appropriate person and contact details with whom I can discuss this experience?
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Moxy NYC Downtown
Responded Oct 1, 2022
Hello NorthbyEast, Thank you for choosing us and taking the time to share your review. We are so sorry for the unexpected water outage during your business visit and for the less-than-desirable service from our crew. Our primary focus is on outstanding hospitality to every guest; therefore, we have addressed this with the appropriate individuals. We also apologize for the additional concern you outlined. We are grateful for your thoughts on this matter and also for your patience. You have our assurance that we will address your comments appropriately. Best Regards, Demetrius Hodge General Manager
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Stayed 3 nights the hotel is in a great area walking distance from the the mall, shops, restaurants, and Statue of Liberty viewing area. Front desk people were cool. The upstairs lobby was very neat and hip with games and a live DJ though I never ordered anything. Everything is very clean room/hotel is fairly new. The room and hallways were quiet and they smelled good. Cleaning service only came once on the last day. Though they did ask on the second day and I said yes please and to come back in 20 mins as I was changing and getting ready to leave the room however they never came back. Room I purchased was a king city view, though the king beds aren’t standard king beds they are smaller but that’s New York. The only thing that upset me was there was no chair swing in my room but it the pics of the room I booked on orbits it shows the chair swing in the king city view, it made me sad when I walked by rooms with the door open and I could see in and saw that they had a swinging chair. :/
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MOXYNYCDOWNTOWN, Guest Relations Manager at Moxy NYC Downtown
Responded Jan 28, 2020
Hey, Ashley Thomas! Thank you so much for the review! I’m happy to know that you enjoyed your Moxy NYC Downtown experience and hope to have you back with us again soon! Cheers, Team Moxy
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I arrived having flown a transatlantic flight to phone down to reception to be told that they don’t offer room service at all, most disappointing for a 4 star hotel. There was no tea / coffee making facilities in the room, no turn down and room cleaning was every other day.
From when I checked in on the Monday afternoon and when I returned to my room on the Wednesday afternoon my room still hadn’t been cleaned. I had to phone down to reception to get it finally cleaned. A pizza box that I put outside my hotel door remained there for over 24 hours and was never cleared, even after housekeeping had been to clean my room.
For a hotel that charges $480 a night they offer a terrible service but know how to charge. I shared this feedback with front desk on my departure and was assured it would be given to the manager but so far I have heard nothing back. Most disappointing stay at the Moxy and wouldn’t recommend.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Moxy NYC Downtown
Responded Oct 24, 2022
Dear jennybK726LQ, Thank you for taking the time to leave your review. Our goal is to provide every guest with thoughtful service and a freshly cleaned room; therefore, we are very sorry that your experience with us did not meet these expectations and for the frustration these caused. We have shared your feedback with our crew and have taken the appropriate action so that they can be more diligent in their efforts going forward. We appreciate every comment that helps us improve, and we hope you will give us another chance to show you our commitment to delivering exceptional hospitality and flawless accommodations. Best Regards, Demetrius Hodge General Manager
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We used their mixed space for a corporate event of 35 people. Open air space. Stadium style chair set up with AV set up. Excellent coffee, snacks and lunch. Separate set up for our photographer to do headshots. Event ran perfectly and people were always around to help make sure we had everything we needed. We definitely use the hotel again.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MOXYNYCDOWNTOWN, Guest Relations Manager at Moxy NYC Downtown
Responded Feb 24, 2020
Hi Cliff101! Thank you SO much for the terrific 5-star review! It was a pleasure hosting you and the team with us for your off-site event! It’s great to know that our team was attentive to all of your needs and made sure the meeting was a success. We hope to have the opportunity to host you again! Cheers, Team Moxy
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There are more places to choose from in the New York City area.
PRICE RANGE
C$261 - C$567 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityDowntown Manhattan (Downtown) / Financial District
NUMBER OF ROOMS
298
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Moxy NYC Downtown
Which popular attractions are close to Moxy NYC Downtown?
Nearby attractions include The National 9/11 Memorial & Museum (0.5 km), World Trade Center Memorial Foundation (0.4 km), and World Trade Center Station (PATH) (0.3 km).
