I will start by saying that the staff was wonderful. We had a junior suite on the 20th floor. My only complaints were that it took a very long time for the shower to heat up - once it got hot it was great. The other problem was that our whole floor's hallways reeked of the Shake Shack below (Old grease smell.) It wasn't as bad in the rooms. Given that the staff and location were fantastic, I would recommend asking for a room on a high floor as I think that would remedy both 'problems.'
Booked this stay with my Tripadvisor Plus membership and saved a TON of money. We ended up getting a room on the second highest floor and had incredible views of the city. This trip was just a one night stay for a two day getaway to NYC, but we were highly impressed with what felt like very luxurious accommodations to us! The location was incredibly convenient, as we arrived into Port Authority, and the hotel staff had our room ready early when we arrived around 12pm to drop off our bags and hit the streets. My 12 year old daughter is now comparing every hotel stay to this, as it made a lasting impression on her.
One of the best in quality for the price in the area. We were in NYC for Broadway week and this was the perfect location. Dining options are plentiful and there is a good variety. Room was clean. Housekeeping was very friendly. Front desk check-in was efficient.
I stayed in a king room on a lower floor (12th). Room was comfortable and clean. Great location. I checked in early in the morning, and staff had a room ready and available for me. That's a plus for any traveler! I think breakfast anywhere for $36 plus tax is ridiculous. However, the coffee was really good (always judge a hotel by this) and the food was really fresh, even though a buffet. Particularly impressed with a brand of yogurt I had never had before. Delish! As a solo female traveler, I would definitely stay here again--not jut for the food but for the location and comfort. Slept like a baby!
I booked a King that was advertised as 350 sf on the IHG web site. It was ~ 200 sf. The hotel staff was indifferent, which was incredibly disappointing, especially considering I am a Diamond Elite member. I’ll be exploring different hotel options on my next trip to NY city.
Our first time here and we will definitely return. Location is perfect for seeing a show. Room was nice, views lovely. Only downside was the lack of a restaurant that had table seating; it has a bar/lounge setup so either hi-tops or sofas! Limited menu but food was good. Would have preferred an actual table set up. Server was very good. They do have a traditional set up for breakfast but we had to leave beforehand.
We have stayed at the Intercontinental Hotel four times so far and have enjoyed it every time. Staff are very courteous and kind. What impressed me and Wife last time that we were there was that as we were having breakfast (buffet) one morning a person from the street came in and requested money from us, The Management (restaurant) quickly noticed what happened and removed the person. Manager then came back and apologized for the intrusion and gave us two free tickets for the buffet to use later we. We certainly appreciated that. The hotel is clean and the location is about the best in the City if your interested in any of the theater shows, which we are. Shopping location is also a plus.
Now this is a nice place. Appears very clean the lobby and restaurant/bar. The rooms are nice and clean very clean smell. Close to most things just off of times square. Doormen, Santiago, Bert, Mike are very pleasant and helpful. The place is upscale, just would have liked the hotel menu to be a little more reasonable in price but this is just minor. Not a deal breaker. You can walk to other placed to eat/drink. The front desk person (not sure of name) she was professional but sharp attitudy a bit. Maybe she was just having a bad day. They make sure that patrons/guests walk about the property and not any un savory characters. No smell of smoke or marijuana on site. Just a clean smell. No fragrance masking to drown out the marijuana smoke. Would stay here again. Impressed, clean place …
The location of the hotel is great. The price is fair but the staff at the check-in/check-out counter are rude. You feel like you inconveniencing them by just being there. They do not greet you but rather make you feel as if you shouldn’t bother them. I had better customer service from the bellmen and housekeepers. Go for the location but don’t expect great service.
The hotel is a very nice hotel and the location can't be better. A block alway from the Times Square and surrounding of many good restaurants. This is a. place to relax and enjoy. The only point that I will point is that the carpet needs to be replaced, it is not really bad but is not ok.